eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States, Canada and around the world. As a full-service real estate brokerage, eXp Realty provides 24/7 access to collaborative tools, training and socialization for real estate brokers and agents through its 3-D, fully-immersive, cloud office environment.
eXp Realty attracts the most talented people from all fields. Whether you’re a real estate professional, engineer, marketer, accountant or another field, you’ll be challenged and inspired every day. Join us on this incredible journey!
We are fully remote!
GENERAL SUMMARY:Represents eXp Realty as the front-line organization to assist agents and brokers on their Real Estate transactions. The ability to work side by side within the Transactions team and serve as a lead/point of contact to agents to help answer the simple to complex questions as it relates to every day in a virtual (remote) environment. World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement. Manage and support payment processing in the following areas:
Supports payment processing with a focus on the following areas: Individual AgentsTeams Transactions (e.g. Mega, Large Teams)State / Geo Based Transactions (e.g. CA, FL, TX, etc)Works within a cloud-based real estate transaction management platform.Identifies and communicates areas of improvement to the Transaction Payment Processor Tier 2; always identifying and recommending process improvements to help with overall agent experienceOrganize transaction documents and check for accuracy between all systems.Respond to agents’ questions in a timely and professional manner;Review of transaction data, preparation of Commission Disbursement Authorizations and settlement of filesComplete daily tasks in a timely efficient manner.Works closely with the Brokerage Operations team to assist in document review and reminders of the status of a file.Review transaction documents and incoming settlement statements to ensure documents match Enterprise before settling files.Able to work with agents and settlement companies to identify and resolve errors on file.Greet Agent/New Recruits in cloud-based office and provide education of services provided;Performs other duties as assignedStrong attention to detail in reviewing documents and entering data is required;Assist the immediate needs of agents and brokersAbility to maintain confidentiality and work well with agents;Work independently, resolve problems in a timely manner
EDUCATION:BA in related field preferredHigh School Diploma/GED required
EXPERIENCE:2+ years of relevant experience in a high-volume, real estate transaction process with a focus on delivering a world-class customer service/experience Real Estate Experience in Transaction Contract Management a MUSTAbility to read and interpret documents including real estate contracts, leases, and settlement statements;Highly adaptable and a clear-thinking problem solver;A self-starter on individual projects and a contributing member on team projects with a “can do” attitude;Excellent written, verbal, and organizational skills;Professional telephone skills;Strong organizational, prioritization and time management skills;Positive, trustworthy and dependable;Proficiency in G Suite strongly preferredSkySlope experience preferredAbility to work remotely with no direct in-person supervision
