Overview
Data Entry Specialist (Remote)
Remote (Must work EST)
$25hr (Weekly pay)
12 month contract (Great potential for extension)
Full- time, M-F, 8-5pm EST
Benefits: Medical/Dental/Vision
Please only apply if you have 2yrs of recent Data entry experience within a Customer Support environment. Must have excellent written skills and also Excel experience
Duties:
Develop subject matter expertise in processing and invoicing capital service agreements.
Manage customer asset and service agreement records, including contact updates, warranty, repair, loaners, and other service requests.
Process and invoice capital returns, replacements, loaners, and repair requests.
Obtain Purchase Orders from customer for capital equipment loaner and repair processing.
Prioritize and respond to requests from field reps and customers, working to resolve issues and questions on first contact where possible.
Assist in asset recovery process associated with repairs, loaners, evals, and placements.
Participate in cross-functional teams including providing voice of customer to build service into design associated with continuous improvement and new service development.
Ensure confidentiality of patient and customer information, as well as confidential and proprietary information, during all customer interactions.
What you’ve accomplished:
High School Diploma
2+ years of Data Entry experience in customer support environment
Experience with SAP ERP or similar ERP systems
Experience with Salesforce or similar
Must have excellent writing skills with email communication with customers.
Must have experience with Excel and able to work with spreadsheets.
Experience with documenting forms into systems
Comfortable with manual processes, entering information into excel and repetitive work
Attention to detail – worked in a role that requires inputting information accurately
Experienced in G-Suite (Docs, Sheets)
Quality minded; motivated to seek out errors and inquire during discrepancies.
