Employer: Conduent
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Data Entry Combined with critical thinking to build cases for our clients! Sound like something you are interested in?
Our clients are health insurance carriers. We try to get reimbursement for claims our client’s paid out due to a motor vehicle accident, slip/fall, product liability, premise liability, med mal, restitution, Workers Comp – essentially anything where there is another carrier that is responsible for medical bills. For this position, after eligibility is determined with our client on manual cases, the case will come to you. You are responsible for updating the case with eligibility provided, reviewing correspondence received and summarizing in a note in the case. There is a standard set on an hourly basis of how many files are to be opened. While you will receive a phone, there is no phone work required in this position. We do provide all equipment, you are responsible for providing internet service. Your computer and hard phone will need to be hard wired into your modem/router.
Our training is about a week long, hours are 8 – 4:30, CST. After training, it’s 8:00 – 5:00 or 8:30 – 5 CST depending on hr or half hr lunch
- $13 hr remote
- previous data entry experience
- tech savvy
- steady work history
- must pass bg/ds
- must be 18+ and have high school diploma/GED or above
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to support the business and perform technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Developed proficiency within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- May coordinate assignments beyond work area.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.
Functional Knowledge
- Developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Proposes enhancements to work procedures and practices to improve efficiency.
Leadership
- Serves as a team lead.
- Allocates work to team members, as appropriate.
- Provides subject matter guidance to junior team members.
Problem Solving
- Provides solutions to problems based on existing challenges or procedures.
Interpersonal Skills
- Effectively exchanges information and ideas.
- Uses tact when working with others.
Responsibility Statements
- Manages more complex tasks that are escalated due to issues.
- Acts as a domain expert.
- Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
- Ensures quality and volume is met during shifts.
- Coordinates appropriate staffing and interviews candidates.
- Collaborates with supervisors on key performance measures set by the client.
- Facilitates work allocation.
- Tracks/monitors daily and monthly reporting.
- Participates in progress improvement without impacting the quality of work.
- Communicates with teams and managers to provide work status.
- Participates in meetings with internal teams and external clients.
- Performs other duties as assigned.
- Complies with all policies and standards.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent