Zoom is looking for a Content Marketing Manager to help develop content marketing strategies and create content with a heavy focus on the customer experience (CX) industry and related topics and technologies, including AI. This person will inform quarterly content strategies and source and write a variety of content aligned to the buyer and customer journeys.
What you’ll do:
- Develop impactful content strategies that align with business, partner, product, and company objectives
- Create and inform quarterly content plans aligned with campaigns, product releases, and thought-leadership themes
- Source, write, and edit blogs, whitepapers, research reports, and customer case studies to drive awareness, boost engagement, and create leads
- Evaluate the success and effectiveness of content through ongoing analysis and monthly reporting on organic traffic and lead-generation initiatives
- Cross-reference data from brand, paid, and social to inform the content strategy
- Collaborate with internal stakeholders and subject matter experts to transform Zoom products into engaging, story-driven content targeting specific audiences
- Work with influencers to create impactful content for Zoom and external partner channels
- Partner with the product team to produce external-facing messaging based on current CX trends
- Liaise with customers to capture and share their success stories for using Zoom in the contact center space
- Review and provide feedback on content produced by teammates
- Organize, manage, and post content (Google Docs, Asana, and WordPress)
What we’re seeking:
- Bachelor’s degree in marketing, communications, or a related field
- 8+ years of experience in marketing communications, with at least 2 years of marketing experience at a B2B company in the CX space
- An adept writer with expertise in marketing for a high-growth technology organization and writing for a variety of B2B audiences
- An unwavering commitment to accuracy, grammar, and spelling
- Excellent sense of good visual design and how it pairs with copy
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
- Creative, imaginative, organized, and reliable
Salary Range or On Target Earnings:
Minimum:$89,800.00
Maximum:$209,600.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom’s Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.