This position will handle represented and litigation pending claims for the following states: NJ, NY, PA
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
This job is responsible for investigating complex claims when an attorney is representing the injured party which typically will include third party bodily injury claims: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims; (3) complex Commercial Property Liability (CPL) or extra-contractual liability claims; (4) or specialized claims (e.g., business interruption, loss of income, E and O policies, etc.). The individual also handles claims involved in litigation, arbitration, or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.
This position will handle represented and litigation pending claims for the following states: NJ, NY, PA
Key Responsibilities
- Researches and responds to complex customer communications, concerns, conflicts or issues
- Determines claim value
- Documents a claim file with notes, evaluations, and decision-making process
- Determines and explains minimum coverage limits in complex claims involving single or multiple claimants
- Researches, responds to, or participates in Department of Insurance complaints or investigations
- Sets initial reserve, updates reserve, documents rationale and claim summary notes
- Negotiates and settles claims in accordance with business unit best practices
- Reviews medical reports in preparation for claims settlement evaluation
Job Qualifications
Required Experience
- Prior represented casualty claim handling experience is required
- 2-5 years of prior litigation and or complex/severe BI claim handling experience is preferred
To be successful in this role, a litigation adjuster should possess the following skills:
- Knowledge of insurance policies: must have a good understanding of insurance policies and be able to interpret them accurately
- Legal knowledge: basic understanding of the legal system and legal procedures, including knowledge of relevant laws, regulations, and court rules
- Strong communication skills: effective communicator and able to interact with lawyers, claimants, witnesses, and other stakeholders in a clear and concise manner
- Analytical skills: excellent analytical skills to review and analyze complex insurance claims, legal documents, and medical records
- Time management skills: able to manage multiple claims simultaneously and prioritize tasks effectively, including meeting deadlines for legal filings and court appearances
- Attention to detail: strong attention to detail and accuracy to ensure that all aspects of a claim are thoroughly documented, and that no important information is overlooked
- Negotiation skills: negotiation skills to help settle claims effectively, including being able to identify potential areas of agreement and finding mutually acceptable solutions
- Empathy: should possess empathy when working with claimants, as this helps in understanding the needs and challenges of those involved in the legal dispute
Licensing Requirement
- As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
- All required licenses will need to be obtained within 60 days of hire
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
Remote Work
This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.
When you work from home full time, you’ll need:
- a dedicated workspace in your residence that is private and free from distractions
- a minimum internet bandwidth of 50 MB down/5 MB up
- appropriate work surface and seating
What will Allstate provide?
- A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
- Connectivity reimbursement of $80 per month to offset some of the cost of internet
Benefits
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
To learn more about our benefits and programs visit AllstateGoodLife.com
Compensation Data
You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Notes
- Employees who have been in their current role for at least one year will receive screening preference
- In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings
- The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job
Compensation offered for this role is $57,500.00-$82,200 per year and is based on experience and qualifications.