Our client, a well-funded and very rapidly growing software startup is looking for a contract Customer Support Specialist to join their team.
This is a 100% remote position. The Customer Support Specialist will be responsible for directly communicating with customers via email and through their online support ticketing system, to answer questions and resolve payment and service issues. Ideal candidates will have 1 year or more of direct client-facing experience in a customer service/support or client success position. This is an excellent opportunity to join a rapidly expanding company!
Responsibilities:
– Effectively respond and resolve customer inquiries in a considerate, accurate, and timely manner over email and phone.
– Compose thoughtful, personalized responses to customers for a variety of requests.
– Escalate defects to Product Support Engineers.
– Serve as the voice of the customer in identifying product enhancements
– Communicate with customers via email and through Zendesk
– Answer questions and resolve payment and service issues
Qualifications:
– BA/BS degree or equivalent practical experience.
– 1 year of client-facing experience.
– Customer-first attitude with a strong sense of empathy.
– Impeccable written communication skills.
– Effectively articulate information to both technical and non-technical customers.
– Organized, responsible and motivated individual, with the ability to work well as part of a fast-paced team.
– Excellent problem-solving and analytical skills.
– Experience with Zendesk or similar is a must.
