The Billing Coordinator II is part of the customer insurance certificate team. This role is responsible for researching and validating customer provided insurance certificates that meet Ryder’s requirements. You will be responsible for clearing several work queues and shared email boxes as well as acting as the SME for all things customer provided insurance; partnering with off-shores contractors; insurance reporting; researching customer disputes; and all other duties as assigned by the supervisor.
Essential Functions
· Research and validate customer provided Certificates of Insurance
· Read and respond to internal and external customer emails in join mailbox
· Image approved insurance certificates and apply to customer accounts
· Backup other Billing Coordinators in the event another Billing Coordinator is out of the office
· Research any discrepancies or previous billings to ensure accuracy
Additional Responsibilities
· Performs other duties as assigned.
Skills and Abilities
· Computer literate with general knowledge of software to include Microsoft Office Suite
· Strong verbal and written communication skills
· Ability to work with minimum supervision
· Highly thorough and dependable
· Detailed oriented with excellent follow-up practices
· Ability to work a flexible schedule for month-end close- (1st, 2nd and 3rd workday)
· Demonstrates customer service skills
· Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines
· Ability to efficiently work in a remote environment
· Critically think to solve one-off problems
Qualifications
· H.S. diploma/GED required
· Bachelor’s Degree (preferred)
· Analytics knowledge preferred
· Insurance knowledge preferred
Applicants from Colorado, New York. New Jersey, Connecticut and Washington State:
The hourly rate for this position ranges from $17.00-$18.50 an hour.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
