At GoLinks, we create products and experiences that make work easier for individuals and teams. We believe that the knowledge people use every day to build products, collaborate with team members, and help customers should be readily accessible. We’re on a mission to connect employees with the information they need to be productive and successful at any place, at any time. Our remote-first startup thrives as a nimble and scrappy team and we are growing fast! We’re excited to bring on new team members who are inclusive, possess a growth mindset, and excel at what they do.
About the role
GoLinks is looking for an entry-level Customer Support Representative to manage our Support email and in-app chat conversations. As GoLinks grows, this role will play a crucial role in alleviating other departments from spending time manning Support, and allows the Customer Support Representative to establish processes to filter certain inquiries to the right departments, which in turn will have a significant impact on productivity across the organization.
What you’ll do
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Who you are
- Quick learner and highly adaptable. Learning is a never-ending process for you. You are able to pick up on new skills and concepts quickly and able to adapt easily to deliver top-tier customer service.
- Strong written communication skills. You are a professional and effective writer. Your communication is helpful but also concise to provide clear resolutions.
- Good time management skills. You are good with time management to provide timely responses on a consistent basis. You can prioritize your workload and follow up regularly to ensure that inquiries do not fall through the cracks.
- Fundamental understanding of technology. You have a passion for new tech and are comfortable learning and using a variety of software.
- Nimble and agile. We’re in our early stages as a platform and company. We value team members who can move fast, fail forward, and be data-driven.
- Bachelor’s degree or equivalent work experience.
Our Benefits and Perks
- Top-tier Medical, Dental, and Vision benefits, including FSA
- Life Insurance, AD&D, STD and LTD benefits
- 401(k) retirement savings plan for your future
- Unlimited PTO for sick days and vacation days
- EAP & monthly wellness stipend for your physical and mental health
- All-expenses paid company off-sites and free lunch bi-weekly at Company meetings
- Professional development and mentorship
- MacBook Pro or equivalent laptop
- Flexible WFH schedule to manage your personal obligations
- Flexible remote work environment: coffee shop, beach, or anywhere in between