We need people with a passion for both the product and an outstanding user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current users. If you are looking for a fun job, have an Android, iPhone, Windows Phone or other smartphone, and consider yourself a smartphone gadget geek, keep reading…
Responsibilities:
- Write, edit, test and improve Help Center articles and customer support responses based on content strategy
- Apply, maintain, and evangelize content standards and best practices
- Collaborate with Customer Operations, Product Management, Legal, Communications, and Engineering to explain complicated product and policy concepts in simple, jargon-free language
- Perform content quality audits
Experience:
- Bachelor’s degree from the United States (or equivalent university degree from another country) in English or another relevant field 2+ years working in a technical writing or content strategy role
- Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
- Demonstrated ability to multitask and manage competing priorities
- Experience with content management systems (CMS) Preferred Qualifications Experience with content analytics tools
- Experience with project management tools a plus
The target hiring compensation range for this role is;
- Baltimore, MD $48.00 – 50.00 an hour (W2)
- Houston, TX $48.00 – 50 .00 an hour (W2)
- San Diego, CA $48.00 – 50.00 an hour (W2)
- Boston, MA $51.00 – 54.00 an hour (W2)
- Los Angeles, CA $54.00 – $56.00 an hour (W2)
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.
Client Description
Based in Menlo Park, California, this top social media company builds technologies that help people connect. Their mission is to give people the power to build community and bring the world closer together.
With a culture of constantly iterating, solving problems and working together to connect people all over the world, it’s important that their workforce reflects the diversity of the people they serve. Hiring people with different backgrounds and points of view helps make better decisions, build better products and create better experiences for everyone.
Working here, you’ll:
• Be part of their mission of community building
• Work on the most visible apps and services in the social media industry
• Work in an Agile environment, in constant iteration and problem-solving mode
• Have a hand in developing products that empower more than 3 billion people around the world to share ideas, offer support and make a difference
