Client Coordinator


  • Complete timely collection activity on aged accounts receivables.
  • Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents.
  • Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract.
  • Driving excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues.
  • On average complete a minimum of 32 account interactions daily, on a monthly basis.
  • Coordinate with billing and sales to resolve billing and contractual issues.
  • Provide clients, sales, quality department and executive team with AR reports as requested.
  • Review and analyze accounts to determine risk of suspension from nonpayment of services.
  • Ensures assigned tasks are performed accurately and efficiently.
  • Coordinate with sales, client billing and quality departments to resolve billing issues.
  • Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail.
  • Respond to verbal and written client inquiries regarding account status within a timely manner.
  • Resolve account discrepancies, prepare adjustments and refunds for approvals as
  • Maintain accurate contact information and complete records concerning billing and collection activity on all
  • Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments.