ASKS AND RESPONSIBILITIES:
- Complete timely collection activity on aged accounts receivables.
- Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents.
- Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract.
- Driving excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues.
- On average complete a minimum of 32 account interactions daily, on a monthly basis.
- Coordinate with billing and sales to resolve billing and contractual issues.
- Provide clients, sales, quality department and executive team with AR reports as requested.
- Review and analyze accounts to determine risk of suspension from nonpayment of services.
- Ensures assigned tasks are performed accurately and efficiently.
- Coordinate with sales, client billing and quality departments to resolve billing issues.
- Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail.
- Respond to verbal and written client inquiries regarding account status within a timely manner.
- Resolve account discrepancies, prepare adjustments and refunds for approvals as
- Maintain accurate contact information and complete records concerning billing and collection activity on all
- Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments.
