Description
A Minneapolis online university is looking for a Chat Support Representative to start immediately. If you type 50+ WPM, APPLY TODAY! This is a remote opportunity so anyone in the US is able to be considered for this job!
Chat Support Representatives are primarily responsible for handling incoming chats from the university Visitor Center. This individual provides prospective learners with information about and determines the level of interest with the goal of connecting the prospect with the most appropriate resource.
Job Functions:
80% Answer and communicate via chat
-Engage in incoming chats from both prospective and current learners. Answer questions and provide general support.
-Determine the needs of the prospect or learner to provide an efficient transfer to the appropriate individual or team
-Manage multiple chats at once
-Utilize tools, systems and software applications to manage learner data and answer questions.
-Operate within a team reinforcing a high quality, timely prospect/learner experience. This entails supporting colleagues, other departments, taking an active part in team discussions, 1:1 coaching sessions, and providing constructive feedback to management.
20% Answer and communicate via phone
-Answer tier 1 level questions to support our Enrollment Services and Academic Advising departments.
-Determine the needs of the caller and provide an appropriate solution which aligns with the teams business processes and guidelines.
-Utilize tools, systems and software applications to manage learner data and answer questions.
The shift available is outlined below:
2:30-11 Monday-Thursday, Friday 11-8pm
This is a long-term, open-ended temporary position that could go permanent for the right candidate.
Requirements
Qualifications:
-Bachelors degree or higher ed experience
-Type at least 50 WPM, prefer 60-70+ WPM
-1+ years of experience using written and verbal communication as the primary focus on a job
-Experience using chat instant messaging and related communication tools preferred
-Ease with learning new technology
-Superior organization, prioritization, and self-motivation skills
-Ability to multitask and shift priorities quickly
-Must be self-directed in accomplishing workflow
-Must be able to spend significant time working at a computer
-Strong written and verbal communication skills
-Experience using MS Office (Word, Excel, One Note, SharePoint, Outlook)