Sr Business Analyst- CCAI Application

by Irma Moore | Jan 29, 2025 | Uncategorized

How you can make a difference  

HealthEquity is looking for an experienced business system analyst to join our team. This is a full-time, fully remote role for a Senior CCAI Application Business Analyst. The successful candidate will be responsible for designing, developing, and maintaining conversational agents, using Google Dialogflow CX and other Cisco applications. Day-to-day tasks include creating new conversational user interfaces and optimizing existing call flows, for seamless user experiences.  The role will also involve exploring omni-channel opportunities, to encourage members to self-serve online, or through the HealthEquity App or utilize our Chat Bot.  Longer-term the successful candidate will assist with integrating AI and machine learning tools and technologies, to provide better support for our contact center and teammates.

What you’ll be doing 

• 4+ year hands-on delivery experience, able to learn through building and reduce solution ambiguity using targeted prototype development and testing (Build, Test, Run, Evolve).
• 2+ years Google Dialogflow CX (GDF) development and implementation experience.
• Experience designing and implementing conversational bots and exposure to various other channels (Voice, Mobile App, Web Chat, SMS, RPA etc.)
• Able to effectively present and defend point of view to a variety of audiences, using visualization & data driven presentations.
• Analyze and optimize Dialogflow agents to improve user interactions, call containment and customer/agent satisfaction.
• Support the Digital Automation Delivery Manager, to lead change efforts and collaborate with leadership and stakeholders when required.
• Communicate effectively to gain buy-in, help monitor performance through KPIs, escalate and manage risks, ability to lead on projects and continuously seek opportunities to innovate and improve business processes.
• Experience working proficiently in an Agile Scrum team, governing the associated cadence and practices needed, to be part of a high performing change delivery team.
• Understand the important of good collaborate with cross-functional teams, to ascertain business needs and technical opportunities, while building trusted relationships.
• Create ROI analysis to support leadership with priority decisions. Consider solutions that drive cost savings, generate revenue and improved UX/CX.
• Understanding dependencies relating to critical integrations (DBs, APIs, middleware etc.) and other systems/platforms will be essential to our success.
• Develop and implement strategies for effective IVA (Interactive Voice Automation) entry points and plan how to expose post-go-live data insights, so we can track performance and constantly identify ways of improving.
• Utilize available data to generate Looker and CUIC dashboards, to provide insights for leadership on IVR effectiveness and failure points.
• Troubleshoot and resolve issues related to Dialogflow Agents and integrations. Look for inefficiencies that impede the ability to contain calls and provide the best possible member and agent experiences.
• Support change management efforts, to ensure smooth transitions and adoption of new processes. Address resistance and foster a positive attitude towards change among teammates.
• Stay updated with the latest trends and advancements in conversational AI, machine learning and customer experience technologies for optimization.

What you will need to be successful

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a Google Dialogflow (CX) Developer.
• Proficiency in using Looker for data analysis and reporting.
• Understanding of PII, HIPA, FEDS & PCIDSS requirements.
• Understanding of environments, code / deployment management and good release practices.
• Experience of call and screen recording compliance, retention policies and security concerns.
• Willing to support in a Business/Data Analyst capacity, to support the preparation of high-quality refined cards for the teams backlog.
• Strong understanding of key integration with Dialogflow and how these can make or break performance.
• Experience following and supporting Innovation/Automation Roadmaps and mitigating blockers to stay ahead of annual targets.
• Excellent problem-solving skills and attention to detail.  Is willing to support Incident investigation that can require support outside of standard business hours, when occasions arise. Familiarity with P1/P2 incident support is a bonus.
• Ability to work collaboratively in a team environment and with business SMEs/Leadership to understand requirements, understand challenges and set expectations.
• Strong communication skills, both written and verbal and experience delivering change to business partners through training documentation and associated tools.

 Preferred Qualifications / Experience:

• Experience with other conversational AI platforms and understanding of security risks associated with the use of AI and unprotected use.
• Familiarity with AHA and/or similar tools like Jira is an advantage.
• Knowledge of programming languages such as Python, JavaScript, or similar.
• Familiarity with cloud platforms like Google Cloud Platform (GCP), Verint tooling, Cisco CVP & CUIC, as well a provider relationships like Intelepeer/AT&T/Lumen etc.
• Experience with interactive contact center training teams and learning tools like Elephants Don’t Forget could be advantageous.

#LI-Remote

This is a remote position.

Salary Range

$83500.00 To $129000.00 / year

Benefits & Perks

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Come be your authentic self

Why work for HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment.  For information on our privacy policies and practices, please visit HealthEquity Privacy.

Sr. Storage – Systems Engineer

by Irma Moore | Jan 29, 2025 | Uncategorized

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
As a Sr. Storage Systems Engineer, you will be joining our team of professionals who are responsible for the technical build, planning, implementation, support, and recovery procedures for mission critical storage enterprise systems with a focus on NetApp, IBM, and Cisco Fiber Channel Products. UNC Health has a multi-site storage environment with over 20PB (physical).

Your Role:

•  Build, implement, and maintain storage for mission critical applications including EPIC (EMR) infrastructure, Imaging, Databases, Commvault, Home directories and Department file shares. 
• Implement appropriate storage solutions, and provides storage needs for systems impacting patients and customers across the health care system. 
• Build, plan, support, and implement Tier 1/High Availability storage utilizing NetApp MetroCluster infrastructure. 
• Responsible for automation workflows to simplify repeatable procedures, apply best practices, and provide storage capabilities to other departments. Must be able to automation workflows according to UNCH standard operations. 
• Responsible for security and encryption of storage systems. 
• Properly configure and maintain NetApp’s SnapCenter server for VMware backups and restores. Implement replication schedules for backups and cloning. 
• Integrate and configure NetApp and VMWare best practices using NetApp’s Virtual Storage Console (VSC). 
• Ability to performance storage failovers utilizing NetApp HA storage node failover technology along with SnapMirror and SnapVault. Ensure all replicated data is presented to the environment successfully and in a timely manner. 
• Implement, support, and monitor health and performance of the NetApp storage environment utilizing ActiveIQ Unified Manager. Supply custom daily reports for system utilization to ensure optimal configurations across the storage infrastructure. 
• Understand and maintain NetApp real-time performance monitoring tool Harvest and the integration with Graphite and Grafana. 
• Implement and configure proper security measures for CIFS and NFS protocol shares. Properly define NTFS and UNIX file level permissions when utilizing CIFS and NFS protocols while maintaining a strict level of security. 
• Provide clear and concise storage documentation and procedures, including build notes, diagrams, configuration settings, SLAs, QOS and performance guarantees. 
• Mentor Technical Operations team by providing guidance on automated tasks and approved storage policies and procedures. 
• Plan, test, and implement necessary or required OS and firmware upgrades. 

The ideal candidate will have:   

• 5+ years of experience with design, build and support of storage systems (prefer NetApp) 
• 3+ years of experience with health and performance monitoring of storage systems 
• 3+ years of experience with SAN configuration including switch zoning and SAN mapping 
• 3+ years of Experience with PowerShell scripting using the NetApp Toolkit to generate reports, automate operational tasks and troubleshooting.

Other Information

Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor’s degree: Four (4) years of experience in server and storage management.
● If an Associate’s degree: Six (6) years of experience in server and storage management.
● If a High School diploma or GED: Eight (8) years of experience in server and storage management.
Knowledge/Skills/and Abilities Requirements:

• Experience with varied storage architectures, storage management concepts and storage capacity planning in a large, complex environment 
• Understanding in the following NetApp storage applications: SnapCenter, OnCommand System Manager, WFA/Ansible, SnapManager Suite, ConfigAdvisor (ActiveIQ), Unified Manager, MPIO software, Host Utilities Kit, NetApp Harvest, MetroCluster Tiebreaker, Virtual Storage Console 
• Strong ability to troubleshoot multiprotocol environments 
• Extensive knowledge about NetApp Cloning technology (at the volume and Lun levels) 
• Experience with NetApp’s API and PowerShell commandlets to improve storage procedures and operations 
• Understanding in the following Fiber Channel applications: Datacenter Network Manager (server and client) 
• Expert knowledge of the following storage protocols: CIFS, NFS, iSCSI, and FC/FCoE 
• Experience with Fiber Channel and iSCSI protocols with the ability to define and implement SAN storage. configurations, switch zoning and SAN mapping 
• Experience with IBM storage systems 
• Experience with cloud infrastructure concepts 
• Excellent communication and problem-solving skills

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Network Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $41.04 – $59.00 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Data Verification Specialist

by Irma Moore | Jan 28, 2025 | Uncategorized

As a Data Verification Specialist, you’ll be at the forefront of maintaining and enhancing our product database, ensuring accuracy, and upholding database integrity. You’ll be a data detective and will play a vital role in protecting our customers from fraud.

Responsibilities:

– Meticulously examine data from various sources to ensure accuracy and completeness

– Identify and correct data errors and inconsistencies

– Research and verify missing information to ensure data completeness

– Conduct an average of 35 daily outreach calls to confirm business information

– Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency

– Maintain confidentiality and security of sensitive information 

What you will need:

– Clerical office skills, including computer skills and data entry preferred

– Detail-oriented with strong investigative skills

– Reliable with a positive and professional attitude and strong work ethic

– Ability to learn to navigate through different systems and portals

– Adaptability to handle changes in procedures and software system

– Ability to prioritize, ask questions when appropriate and exercise good judgment

– Strong organizational skills with an ability to manage time and resources effectively

– Excellent communication and interpersonal skills

Benefits: 

– Health, dental, and vision Insurance

– 401k with matching and no waiting period

– Equity

– Wellness reimbursement of $300/year

– Life insurance

– Parental leave

– 20 vacation days

– 5 sick days

– 12 company-paid holidays

– No work on your birthday

– We believe that company culture is the best predictor of success. Learn more about CertifID’s culture here

Change doesn’t happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

Apply for this job

Customer Sales Analyst

by Irma Moore | Jan 28, 2025 | Uncategorized

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

The Customer Sales Analyst (CSA) is an internal sales position that provides business insights and volume growing recommendations through category research to the Ahold Delhaize USA Customer Business Teams. The CSA ensures that customer, consumer, and internal information are used to build knowledge and insights that can be used to improve overall performance and results. Under the direction of the team and execution organization, the CSA identifies and addresses new and existing business opportunities across all Kraft Heinz categories and business teams supporting Kroger. This position backs the application of category management to business issues, identifying business opportunities and providing an assessment of the sales controllable, including promotion, pricing, distribution and assortment. The CSA also coordinates information-training activities, steers data for sales planning, and continually works to improve sales category management value to the team. The CSA is knowledgeable, skilled in transforming data from a variety of sources into actionable insights; ideally with Microsoft PowerBI. If you’re seeking an opportunity to make an impact at scale, come grow with us!

Essential Functions & Responsibilities

· Area expert in the study of syndicated data and household panel data steering key insights and business recommendations on the key sales controllable of distribution and assortment, pricing, and promotion.

· Strong problem-solving skills with the ability to identify trends and actionable insights from large datasets.

· Ensures that the customer, consumer, and category insights are delivered effectively.

· Conducts annual category reviews and periodic assessments.

· Pulls relevant information to build effective selling stories.

· Develops impactful customer specific selling stories that reflect key category business building initiatives.

Expected Experience & Required Skills

· Advanced knowledge of Excel and other data analysis software.

· Knowledge of Python or R for data manipulation and predictive analysis

· Knowledge of SQL for querying databases, joining tables and optimizing database performance

· Proficient in DAX calculations, data cleaning and modeling

· Strong sales background with knowledge of business processes and Category Management

· Ability to work within a Customer Business Team framework and collaborate with cross-functional teams.

· Ability to plan, organize and set/achieve priorities when performing work

· Excellent communication skills (written, verbal, presentation)

Preferred Experience & Skills

· Strong analytical skills with proficiency in data visualization tools (e.g. Microsoft Power BI)

· Ability to derive actionable insights from data to help guide the customer business team

Work Environment & Schedule

This position is considered a Remote based role that can be performed from a home office Additionally, this role requires the ability to work a salaried, exempt schedule to best execute against customer and internal expectations

Physical Requirements

Physical demands include but not limited to

· Operate a computer and view screens for ~100% of work schedule

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$77,800.00 – $97,300.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Employee’s Home – National

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected].

Coding Support Specialist -Revenue Cycle

by Irma Moore | Jan 28, 2025 | Uncategorized

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won’t want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as… 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

The Coding Support Specialist supports coding leadership and staff with various clerical functions. This role includes reviewing records within Epic and other software applications for completion. This position is also responsible for handling paper medical records including pick up from various UTHealth and affiliated sites and drop off, sorting and scanning as needed for abstracting. The specialist may be responsible for charge entry functions and simple billing edit resolution within Epic charge review work queues.

As a Coding Support Specialist, you will play a crucial role in assisting our clients with their coding needs. You will be responsible for troubleshooting coding issues, providing guidance on best practices, and ensuring our clients’ coding projects are successful.

• Department: Revenue Cycle
• Status: Full-time
• Location: Remote (2- 4 weeks onsite for training @ 1851 Crosspoint Ave, 77054) meetings, additional training, etc.).
• Must live in Texas (TX)This is a Remote position, and you must reside in Texas
  • Must be able to attend any required onsite meetings

**We DO NOT provide lodging or mileage reimbursement for training**

Position Key Accountabilities:

• Charge Entry and Reconciliation 
• Prepares billing sheets for abstracting by reviewing medical record information.
• Performs charge entry of professional services including but not limited to non-invasive tests, anesthesia, hospital or office-based visits. Enters all CPT, ICD-10, modifiers accurately with minimal errors.
• Resolves any charge entry system edits in Epic.
• Processes finalized charge entry batches on a daily basis.
• Performs charge reconciliation when applicable to the department via logs, visit schedules, and other reports. 
• Medical Record Pick Up and Processing
• Picks up medical records as needed from various UTHealth and affiliated sites and drops off at central business office for processing.
• Prepares medical records for scanning and abstracting.
• Scans records to the patient’s chart.
• Retrieves medical records from hospital electronic medical record system and forwards to coders for abstracting. 
• May handle confidential and departmental records.
• Generates basic physician queries in accordance to established procedures.
• Compiles data from reports.
• Resolves less complex charge review edits in Epic.
• Meets the required productivity expectations per department policy and procedure.
• Stays up-to-date with all coding & departmental procedures.
• Preforms other duties as assigned.
   

Certification/Skills:

• None
• Analytical skills, ability to interpret data, and maintain Excel spreadsheets.
• Knowledge of basic ICD-10 CM and CPT coding conventions 
• Working proficiency of Microsoft Office suite such as Word, Excel, Outlook, PowerPoint required.
• Effective verbal and written communication between internal and external customers.
• Excellent time management skills required.
• Self-motivated with willingness to learn.
• Ability to work effectively under pressure due to changing priorities, interruptions, and workload variability
• Must possess reliable transportation to travel to and from various UTHealth locations.
   

Minimum Education:

High School Diploma or equivalent required.

Minimum Experience:

2 years of general office experience is required.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

ROI Medical Records Specialist – Remote

by Irma Moore | Jan 28, 2025 | Uncategorized

Job Description:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Essential Job Functions:

• Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Qualifications:

• High School Diploma (GED) required
• A minimum of 2 years prior experience in a medical records department or like setting preferred
• Must have strong computer software experience – general working knowledge of Microsoft Word and Excel required
• Requires ability to work remotely and at times provide support in client locations. Geographical proximity to the assigned client site required.
• Excellent organizational skills a must
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player
• Must have proven customer satisfaction skills
• Must be able to multi-task

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.