Packages Editor

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?  

This is a very exciting and highly innovative time here at Outside. 

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.

At Outside Online, we inspire and empower people to live boldly, explore the natural world, embrace an active lifestyle, and to get outside as often as possible. Through compelling storytelling, expert advice, important news, aspirational stories, and a commitment to sustainability, we connect adventurers of all levels to the beauty, challenges, and benefits of the outdoors. We tap into mainstream news, buzzy trends, and what’s happening in the zeitgeist. Our content is relevant to pro athletes, weekend warriors, and armchair outdoor enthusiasts alike.

We are seeking a motivated Packages Editor to oversee our editorial packages, where they’ll assign, edit, and write highly engaging content. They’ll work closely with the editorial team to execute special packages and content to help us reach our traffic targets. While this position will collaborate with the team at Outside Online, they will also contribute to other titles within Outside Inc., including Backpacker, SKI, Outside RUN, Yoga Journal, Climbing, and more. The ideal candidate knows how to make articles go viral, is extremely organized, and can manage editing workflows and processes while staying on top of deadlines and delivery targets.

Within 1 month, you will: 

  • Assign and edit articles for Outside Online and other titles within Outside Inc. (reported, first-person, lists, essays, humor)
  • Write service articles as needed
  • Workshop display copy with team
  • Attend regular team pitch meetings
  • Manage contracts and payments for freelancers  
  • Ideate article ideas based on audience research
  • Build articles and source art for Outside Online in CMS
  • Create themed packages with mass audience appeal
  • Incorporate multimedia elements, such as maps and archival videos into stories
  • Fact-check and copy edit content
  • Demonstrate ability to adapt and prioritize in a dynamic environment

Within 6 months, you will: 

  • Oversee our editorial packages process
  • Track and deliver on all packages’ traffic goals
  • Seamlessly integrate with the various channels and titles across Outside Inc. and understand how to appeal to the different audiences
  • Work closely with the newsletter and audience development teams to prioritize promotion of packages
  • Bring new voices and freelance writers to Outside

Within 12 months, you will: 

  • Grow roster of regular freelance contributors
  • Ideate and implement new ways to present editorial packages
  • Manage a robust promotion strategy for packages
  • Grow content for audience segments

What YOU bring to Outside:  

  • 3+ years of experience in digital editing
  • Exceptional writing, editing, and organizational skills
  • Comfort with digital publishing tools and workflows like WordPress, the Google Suite, Parse.ly, Photoshop, etc.
  • Understanding of SEO best practices and social media strategies
  • Ability to manage deadlines in a fast-paced environment
  • Experience in audience development a plus
  • Marketing or branded content experience a plus

Outside Interactive, Inc., not only celebrates diversity, we believe that having a diverse and inclusive environment is critical to our success. Equal employment opportunities are available to all applicants and team members without regard to race, color, sex, national origin, age, sexual orientation or gender identity, veteran, or disability status. To support a workplace culture of belonging, we offer a number of trainings and resources including: participation in  Employee Resource Groups (ERGs), diversity and unconscious bias training for every employee, and encouraging team members to participate in our active and engaged internal DEI committee.

What We Offer:

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of  between $55,000 to $70,000.  Benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, Pro Deals and more.  This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors

We are committed to fostering a diverse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also make accommodations for qualified individuals with disabilities. We believe a diverse team is a strong team, and we encourage candidates from all backgrounds to apply.

Blog Writer, Hair Health (Contractor)

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role

Hims & Hers is seeking a Blog Writer, Hair Health, to temporarily support our editorial content team. As an independent contractor, you’ll write engaging, medically accurate, and SEO-friendly blog posts focused on hair care, hair loss, and men’s grooming.

This role is for an independent contractor who will provide temporary services, and will be paid on invoice (1099). The Blog Writer will provide temporary support to the Editorial team from approximately 5/5/2025 to 9/29/2025. This is an exciting opportunity to gain hands-on experience with a high-growth company and leader in the health and wellness industry.

About You

You’re a journalist, blogger, columnist, or creative writer who’s passionate about all things hair—products, trends, styles, and more. You thrive on:

  • Recommending creative ways to present evidence-based information
  • Making technical or medical topics user-friendly and enjoyable to read
  • Supporting cross-functional teams (Editorial, SEO, and Medical Review)
  • Meeting deadlines while balancing creativity with strategic, SEO-driven goals

You will:

  • Write compelling, accessible, and authoritative hair health content for the Hims blog.
  • Conduct thorough research (including medical journals and reputable online resources) and produce articles complete with reference lists and SEO reports (experience with Clearscope a plus).
  • Apply the Hims & Hers brand voice and tone guidelines.
  • Collaborate with our editorial and SEO teams, reviewing detailed content briefs and medical research packets before starting each assignment.
  • Distill medically complex information into actionable, digestible takeaways for readers.
  • Revise work based on feedback from editorial, SEO, and medical reviewers.

You Have

  • 5+ years of editorial experience as a writer, preferably spanning both brand work and publications with strong SEO strategies
  • Experience creating evidence-based content in the health and wellness space
  • Proven track record writing informative, engaging content about hair (lifestyle, how-to, medical research)
  • Strong creative, conversational writing style and a knack for storytelling
  • Excellent time management skills, meeting weekly deadlines in a fast-paced environment
  • Strategic thinking and the ability to use data/insights to shape priorities

Nice to Have

  • Experience writing and researching medical content (strongly preferred)
  • Genuine passion for all things hair—from products to styling
  • Familiarity with CMS platforms (e.g., Contentful, WordPress) and cloud-based project management tools (e.g., Monday, Airtable, Asana)

Compensation

This role is open to US-based candidates and will be paid on invoice (1099). H&H expects to pay a rate or flat fee of $38-$50/hour (refer to this guide + contact business / Total Rewards / or  Legal with questions) for the services. Compensation details will be documented in a Statement of Work appended to a mutually agreed contract for services between H&H and the candidate. 

Note: Candidates will be asked to complete a test assignment. This helps us all gauge fit, workflow, and alignment with brand voice and standards.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Senior Coder

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $21.70 – $26.60/hr based on experience

* We are seeking candidates with experience in at least one of the following; Rural Health, Cardiology or Neurology *

The Senior Coder is a certified coder with expert knowledge in front and back end coding.  This position is responsible for root cause analysis of trending front and/or back end identified coding opportunities; internal and external coding/documentation education; supporting and at times leading coding opportunity improvement projects. This position will also perform and/or assist with special coding projects as determined by leadership.      

Job Responsibilities:

  • Complete root cause analysis of identified front and/or back end coding opportunities as assigned.
  • Support/lead opportunity improvement projects as assigned.
  • Research and provide coding guidance for new client service lines/services.
  • Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations.
  • Maintain workflow/process knowledge of each functional area of coding.
  • Provide and/or assist with provider education, as well as the development educational tools. Communicates professionally with physicians, management, and peers.
  • Participates in all educational activities including coding meetings/calls necessary to provide information relating to coding and compliance. Remains abreast of changes to current payer guidelines, Correct Coding Initiative edits, and Local/National Coverage Determinations for accuracy in Coding and mentors team members regarding coding guidelines and accuracy.  Assists with training of other coders.
  • Takes initiative for learning new skills and willingness to participate and share expertise on projects, committees and other activities as deemed appropriate. Demonstrates personal responsibility for job performance.
  • Other duties as assigned by Manager/Supervisor.
  • Possible travel for education sessions, CME events, etc. as defined by Physician Revenue Cycle Leadership.
  • Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. 
  • Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient’s status and interprets the appropriate information needed to identify each patient’s requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Experience We Love:

  • Minimum of 4 years coding experience required, 5 years preferred
  • Extensive knowledge/experience in physician front end and back end coding with expert knowledge in a multiple coding specialties and the ability to provide education/support to coding team and providers as well as strong analytic skills.   
  • Knowledge of Medical Terminology, IDC-10, CPT, and HCPCS. 
  • PC and Computer application knowledge and experience. Navigational and basic functional expertise in Microsoft business software (Excel, Word, PowerPoint).
  • Excellent skills of organization, communication, time management, financial analysis, written policy, trouble shooting and problem solving.
  • Ability to multi-task and prioritize needs to meet short and long term timelines. Mobile phone access with adequate data to handle business needs is required.            
  • Experience with EPIC and previous use of coding software tools.  Dual Certification.

Minimum Education:

  • High School Diploma or GED

Required Certifications:

  • AAPC or AHIMA Coding Certification: CPC or CCS

#LI-HB1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Professional Coder 1, 2 and 3 – Remote

Current Employees:
If you are a current employee at the University of Miami, please exit this website and log into Workday to apply using the internal application process. To learn how to apply for a faculty position using the Career worklet, please review this tip sheet.
 

Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes’s Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The Department of Health Information Management (HIM) has exciting Remote Full-Time opportunities for the following roles: Professional Coders 1, 2, and 3 are responsible for reviewing the clinical documentation contained in the UHealth patient health records to validate the codes assigned by physicians. The incumbent validates and, as necessary, applies E&M and procedure codes for medical specialties including Ancillary, Non-Surgical, and Surgical services. The Professional Coder 1 will have a thorough understanding of ICD-10-CM diagnosis, CPT with E&M, and procedural codes used in reimbursement and data collection.

Professional Coder 1

  • High School diploma or equivalent
  • Minimum 1 year of relevant coding experience
  • Certified Coding Associate (CCA), Certified Professional Coder (CPC; CPC-A), Certified Coding Specialist (CCS), Certified Coding Specialist-Physician Office (CCS-P), and/or Registered Health Information Technician (RHIT)
  • E&M and Procedure codes for medical specialties including Ancillary, Non-Surgical and Surgical services

Professional Coder 2

  • High School diploma or equivalent
  • Minimum 3 years of relevant coding experience
  • Certified Coding Associate (CCA), Certified Professional Coder (CPC; CPC-A), Certified Coding Specialist (CCS), Certified Coding Specialist-Physician Office (CCS-P), and/or Registered Health Information Technician (RHIT)
  • E&M and Procedure codes for medical specialties including Ancillary, Non-Surgical and Surgical services, surgical specialties, Interventional Radiology and/or Interventional Cardiology, Critical Care, Trauma, and other specialties that are predominantly invasive codes for medical specialties including Ancillary, Non-Surgical and Surgical services

Professional Coder 3

  • High School diploma or equivalent
  • Minimum 5 years of relevant coding experience
  • Certified Coding Associate (CCA), Certified Professional Coder (CPC; CPC-A), Certified Coding Specialist (CCS), Certified Coding Specialist-Physician Office (CCS-P), and/or Registered Health Information Technician (RHIT)
  • E&M and Procedure codes for medical specialties including Ancillary, Non-Surgical and Surgical services, surgical specialties, Interventional Radiology and/or Interventional Cardiology, Critical Care, Trauma, and other specialties that are predominantly invasive codes for medical specialties including Ancillary, Non-Surgical and Surgical services
  • Dermatology, Neurosurgery, Ophthalmology, Orthopedics, Transplant, and other specialties that are predominantly invasive codes for medical specialties including Ancillary, Non-Surgical and Surgical services

Knowledge, Skills, and Aptitudes for Outpatient Coders 1, 2 and 3:

  • Knowledge of, understanding of, and ability to adhere to the Health Insurance Portability and Accountability Act (HIPAA).
  • Knowledge of and compliance with the UHealth Compliance Program, Policies and Procedures, and Safety Policies and Procedures.
  • Ability to abide by the American Health Information Management Association’s professional and ethical conduct standards.
  • Ability to remain current with continuing education requirements to maintain credentials.
  • Ability to work independently and/or in a collaborative environment.
  • Communication skills (interpersonal, verbal, and written).
  • Critical thinking, organizational, and analytical skills, as well as the ability to interpret, assess, and evaluate provider documentation.
  • Ability to be proficient with Microsoft Office applications.
  • Ability to sit for extended periods of time.
  • Ability to work in a 100% remote environment with minimal supervision, while also staying focused on assigned tasks.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-NN1

Solutions Engineer – Enterprise

  • Location:Offsite, New York, New York, US
  • Alternate LocationBuffalo, Rochester, Western/Upstate NY
  • Area of InterestEngineer – Pre Sales and Product Management
  • Compensation Range202900 USD – 292400 USD
  • Job TypeProfessional
  • Technology InterestPortfolio
  • Job Id1437846

The application window is expected to close on: March 17 

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Candidate must reside in or be willing to relocate to Western/Upstate NY or appropriate location 

Meet the Team 

You will be in Global Enterprise Segment (GES) where we lead Cisco’s top 500 strategic accounts. Our responsibility to Cisco’s business is great, and our responsibility to each other and our culture is greater. We have an unrelenting focus on our customers’ success, we are Cisco’s growth engine and shape the company’s future. Our values Customer-Driven Always, Show Up to Win Every Day, and Harness the Power of Cisco is how we get the job done, and our Win As One mentality embodies the spirit of the journey and how we will show up with each other, partners, and customers. 

Your Impact 

We are looking for a Solutions Engineer (SE) with Enterprise Networking, Data Center, Collaboration, Security, Automation, and Cloud background. The SE role is a customer focused technical sales professional who ensures that technical information and guidance is provided to the customer, delivering meaningful outcomes based on Cisco’s product and services portfolio.  You will partner with your Account Managers in a pre-sales technical function, showcasing Cisco solutions, providing customer presentations, performing technical demonstrations, creating BoM’s, and running proof of concept activities.  SE’s partner, consult, influence and design solutions to allow the customer to meet their desired outcomes.  In addition to technology aptitude and the ability to learn quickly and stay current; the ideal candidate’s interpersonal, presentation and troubleshooting skills should evoke passion and confidence.

In addition to the above, the SE will perform the following functions:

  • Technology solution consultant to the customer and the Cisco account team.
  • Leverage an array of Cisco technology, services, and support specialists.
  • Collaborate closely with Account Manager on account planning activities.
  • Educate the customer on Cisco differentiation, creating demand.
  • Set brand preference to Cisco.
  • Align Cisco’s product and services capabilities to customers business drivers.
  • You are self-driven and have a long history in the Networking field.
  • You will also have a strong background in large enterprises and/or large service provider IT accounts and understand how to engage new lines of business to drive understanding and preference to Cisco’s Routing & Switching, Data Center, Security, and Internet of Things solutions.
  • Minimum ten years of experience in the pre-sales engineering industry with a focus on Cisco’s Enterprise Routing & Switching, Data Center and Security solutions.
  • In-depth knowledge of large IT environments and applications.
  • Deep understanding and operational experience with a routed and switched data/voice network.
  • Strong business acumen and customer presence.
  • Experience and comfort conversing with network and telecommunications managers as well as customer lines of business on Data Center, Security, and Retail solutions.
  • As a Systems Engineer, you’ll be responsible for driving customer activities and discussions that lead to preference of Cisco’s Routing & Switching, Data Center, Security, and Automation solutions.
  • The focus of this position is to uncover business benefits for a customer by consulting on Cisco solutions and applications to solve business problems, working with cross-functional teams to design and present appropriate technical solution, and building joint plan of record for multiple engineering systems using Cisco products.
  • You’ll plan sales strategy, develop proposals, deliver customer presentations and demonstrations to close business and generate revenue.
  • While customer facing engagements will be the primary role, other duties will include training colleagues on Data Center, Virtualization and MOCA topics and practices. Developing best practices in sales approaches and technical execution.

Minimum Qualifications: 

  • 10+ years of computing industry related experience.
  • Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required.
  • Minimum CCNP, CCDP, VCP or similar vendor certification required.
  • Knowledge of Cisco’s Solutions, networking fundamentals required.

Preferred Qualifications: 

  • Pre-Sales experience preferred.
  • Typically requires BS/BA (EE/CS) or equivalent.
  • Customer intimacy skills

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Senior Telephony Engineer

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart’s AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart’s Telephony  team is responsible for delivering a great phone experience for our customers and agents. As a Senior Telephony Developer at Upstart, you will be responsible for supporting our telephony contact center strategies. You will partner with operational, product, and engineering teams to continuously improve our telecommunication efforts and support our Telephony roadmap.

How you’ll make an impact:

  • Own designated telephony platform configuration execution, requirements gathering, scoping, and support appropriate prioritization by leveraging intimate knowledge of tooling capabilities to optimize our phone efforts
  • Leverage Telephony Platform APIs to create solutions that automate & streamline Telephony Team execution of organizational initiatives
  • Partner with Cross Functional Upstart Stakeholders and leadership to operationalize telephony strategies
  • Monitor data/API/Telephony platforms and identify opportunities to improve performance and experience for customers and agents
  • Deliver various omnichannel roadmap initiatives
  • Create and maintain telephony documentation

What we’re looking for: 

  • Minimum requirements:
    • 5+ years experience configuring telephony omnichannel platform interaction flows, analyzing contact center based data, troubleshooting/executing api calls and api coding for contact center applications
    • Proven ability to execute in a fast paced environment while delivering high quality outputs
    • Knowledge of rules and regulations (FDCPA, TCPA, CAN-SPAM)
  • Preferred qualifications:
    • Experience working with Katabat or similar collections system
    • Experience working with LiveVox, Nice CX One, Cyara, Neustar/Transunion Telephony Enhancements 
    • Consumer lending experience
    • Hands on Contact Center Experience, including metrics, customer experience, interactions flows, IVR design/build/implementation/testing execution

Position location This role is available in the following locations: Remote. Please note that our call center hours are Monday to Friday between 5 AM and 6 PM Pacific and and Saturday to Sunday between 7 AM and 3:30 PM Pacific Time.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

What you’ll love: 

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave  
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-MidSenior

At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote – Anticipated Base Salary Range

$143,700—$198,700 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. 

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]