by Terrance Ellis | Dec 23, 2025 | Uncategorized
Two sentences that grab attention and tell remote job seekers why this role matters.
If you’re the kind of person who can take messy reporting needs and turn them into clean, compliant deliverables, this one’s for you. You’ll customize and troubleshoot medical report templates that support home sleep apnea testing, where better reporting helps more patients get diagnosed.
About ZOLL (Itamar)
ZOLL makes medical devices, software, and services used worldwide to improve patient outcomes. ZOLL Itamar focuses on home sleep apnea testing with the WatchPAT® family, an FDA-cleared portable test designed to help diagnose respiratory sleep disorders and reach the many patients who remain undiagnosed.
Schedule
- Remote role (listed under Atlanta, GA)
- Temporary assignment
- No travel required
- Pay: $30.00/hour
What You’ll Do
- Design and modify report templates using SAP Crystal Reports based on customer requirements and system constraints
- Create, test, and deploy reporting solutions that meet business and compliance standards
- Troubleshoot report-related issues and support ongoing maintenance of reporting tools
- Balance accuracy, usability, and compliance when selecting techniques and implementing changes
- Work independently while collaborating with stakeholders as needed
- Follow internal policies, standards, and any other assigned duties
What You Need
- Bachelor’s degree (or currently pursuing) in Computer Science, Information Technology, Health Informatics, or a related field
- Familiarity with reporting tools such as SAP Crystal Reports and/or Excel (or similar tools)
- Basic understanding of data structures and logic
- Strong attention to detail and a willingness to learn
- Clear communication skills and ability to work well with others
- Internship or academic experience in IT, data analysis, or healthcare technology
- Awareness of healthcare regulations such as HIPAA or GDPR
Benefits
- Benefits details are provided by ZOLL (varies by role and eligibility)
One quick reality check: this is a temporary assignment, so it’s great for income and experience, but don’t treat it like a “forever” move. If you apply, position yourself as someone who can ramp fast, document what you build, and leave the reporting ecosystem cleaner than you found it.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
Two sentences that grab attention and tell remote job seekers why this role matters.
If you love being the person who untangles the “how is this even happening?” issues and turns them into cleaner systems, this is your lane. You’ll support life-saving acute care tech by owning escalations, improving workflows, and making the product better through real customer insight.
About ZOLL
ZOLL Medical builds medical devices, software, and services used worldwide to diagnose and treat serious cardiopulmonary and respiratory conditions. Their Acute Care Technology division serves EMS, hospitals, public safety, and military customers with products like AEDs, ventilators, temperature management solutions, and more.
Schedule
- Job type: Remote
- Applications accepted through: Jan 02, 2026
- Pay range: $18.00–$26.00/hour (varies by location, shift, skills, education, and experience)
What You’ll Do
- Serve as a subject matter expert for assigned SaaS products and own escalated cases end-to-end
- Troubleshoot complex issues using advanced root cause analysis
- Mentor junior team members on product knowledge and support technique
- Lead cross-functional initiatives with product, engineering, and marketing to improve workflows and customer satisfaction
- Use historical customer data to anticipate issues and prevent escalations
- Partner with R&D to address recurring issues and contribute insights that influence the product roadmap
- Maintain and improve knowledge base content, including approving and authoring articles
- Analyze customer usage trends and recommend process and product improvements
- Understand how products within the suite integrate and guide customers toward optimized solutions
- Build readiness to support international customers with region-specific requirements (example: Canada)
What You Need
- Bachelor’s degree in a related field or equivalent professional experience
- Typically 4–6 years of product support experience, including advanced troubleshooting
- Ability to independently resolve complex, escalated issues
- Strong analytical thinking and comfort working with customer data and trends
- Mentorship skills and a team-first mindset
- Cross-functional leadership and collaboration skills
- Comfort supporting SaaS products, including configurations and integrations
Benefits
- Comprehensive benefits available (details provided by ZOLL via their benefits site)
Heads up, truth time: the title and the body don’t match. It says “Product Support Specialist II” at the top, but the summary describes “Product Support Specialist III.” That can mean the posting got recycled or the leveling is flexible. If you apply, tailor your resume to the responsibilities and ask in the recruiter screen which level they’re actually hiring for and where you’d slot.
If you want to move fast, copy/paste your current resume bullets for support work and I’ll rewrite them to mirror their language (SME, escalations, RCA, KB ownership, cross-functional initiatives) without sounding like a robot.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
This role is for a builder. You’ll take new payment products from “great idea” to “running clean in the real world” by designing workflows, tightening controls, documenting SOPs, and making sure teams can actually support what gets launched. If you like process mapping, cross-functional wrangling, and making operations smoother after go-live, this is your lane.
About One Inc
One Inc provides insurers a digital payments platform designed to improve customer experience while reducing risk and payment processing costs. They operate at significant scale in insurance payments, managing more than $2.5B annually across their platform.
Schedule
- Full-Time, Remote (United States)
- Salary range: $79,000–$89,000/year
- Works across Product, Technology, Business teams, and external vendors/partners
What You’ll Do
- Support the operationalization of new payment products from concept through launch, ensuring smooth integration into One Inc’s platform
- Coordinate with cross-functional teams to define and implement workflows, procedures, and controls for each new product
- Create, maintain, and update SOPs, process flows, and control documentation aligned to best practices and regulatory requirements
- Design and implement operational controls to reduce risk, strengthen security, and maintain reliability and compliance
- Facilitate cross-functional collaboration and communication to support compliant, well-governed launches
- Partner with vendors and external stakeholders to streamline payment operations and reduce redundancy
- Identify opportunities for automation and scalable process improvements as product offerings expand
- Develop training materials and deliver training to internal teams on new procedures and workflows
- Monitor post-go-live performance against KPIs and SLAs, troubleshoot operational issues, and adjust processes as needed
- Track operational performance of newly launched products and provide insights and recommendations for continuous improvement
What You Need
- Bachelor’s degree in business or a relevant field
- 5+ years of experience in the payments industry
- Knowledge of digital payments, fintech, or SaaS operating models (preferably banking, financial services, or insurance tech)
- Working knowledge of payment rails and flows (ACH, credit/debit cards, real-time payments, etc.)
- Experience in regulated environments; familiarity with PCI-DSS, NACHA, AML/KYC preferred
- Hands-on experience with workflow/project tools (Jira, Asana, Monday.com)
- Strong skills in: process mapping, SOP development, operational controls, risk/compliance awareness, stakeholder communication, and vendor coordination
- Bonus: Lean Six Sigma certification or similar process improvement training
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Stock options
- Work/life balance focus
- Promote-from-within culture
Quick reality check (so you don’t waste time): this job is very payments-industry heavy. If your background is more general ops/project work without payment rails and compliance exposure (PCI/NACHA/AML), you’ll need to tailor your resume hard to prove you’re not learning payments from scratch.
If this role fits, go into your resume and make sure these words show up clearly: process mapping, SOPs, operational controls, product launch/go-live, KPIs/SLAs, ACH/card flows, risk/compliance, cross-functional leadership, Jira/Asana.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you’re the kind of person who can look at pricing, costs, and margins and instantly see where the money is leaking, this role will feel like home. You’ll run deal-by-deal pricing analysis, track profitability across the portfolio, and arm Sales and leadership with the numbers they need to win smart, profitable business.
About One Inc
One Inc provides insurers a digital payments platform built to give customers more choice, control, and convenience while reducing risk and payment processing costs. They operate at scale in the insurance payments space, managing billions in premium and claims payments each year.
Schedule
- Full-Time, Remote (United States)
- Salary range: $70,000–$80,000/year
- Exempt role
- Works closely with Payment Operations, Settlement, Sales, and Customer Relationship Managers
What You’ll Do
- Complete statement analysis and ROI worksheets for pricing new prospects and recommend pricing that protects profitability
- Produce ROI analyses and repricing recommendations for existing accounts
- Audit client profitability by measuring hard and soft costs against revenue
- Partner with Sales and the Inbound Payments and Pricing Lead to recommend pricing adjustments that improve margins and strengthen profitability insights by client and product
- Review monthly invoices from sponsor banks, processors, and vendors impacting merchant profitability, ensuring billing matches contract terms and usage (examples include Giact, Plivo, Primadata, and EASY OFAC)
- Prepare monthly metrics for senior leadership on profitability trends and actions being taken to improve performance
- Maintain monthly reporting on cost savings and revenue-generating initiatives led by Payment Operations and Finance
- Support special projects and deliver pricing analysis as needed to support company goals
What You Need
- Proficiency in Microsoft Office (Windows / MS Office Suite)
- Expert-level Excel skills (highly desired)
- Strong analytical and investigative skills with sharp attention to detail
- Ability to prioritize and multitask in deadline-driven, high-pressure environments
- Understanding of payments and banking concepts (credit cards, ACH, chargebacks, returns, etc.)
- Strong written and verbal communication skills with professional client-facing presence
- Comfortable working independently while staying team-oriented
- Familiarity with conferencing tools (Zoom, GoTo Meeting, video conferencing)
- Bachelor’s degree in business or related field, or equivalent relevant experience
- 3+ years in the financial services industry
- 2+ years in payments focused on interchange, pricing, and merchant profitability
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Stock options
- Work/life balance focus
- Promote-from-within culture
If you want a quick edge when applying: make sure your resume screams “profitability,” “pricing recommendations,” “ROI modeling,” and “margin improvement,” not just “analysis.” This job is about driving decisions, not just reporting.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you like owning the machine, tightening the bolts, and keeping the wheels turning without outages or sloppy errors, this role is built for you. You’ll run onboarding and change control like a disciplined operation, coach a team, and protect the integrity of a payments platform that cannot afford mistakes.
About One Inc
One Inc provides insurers a digital payments platform designed to improve retention, reduce security risks, and lower processing costs. They support premium and claims payment experiences at scale, managing billions in payments annually.
Schedule
- Full-Time
- Remote (United States)
- Pay range: $80,000–$100,000/year
- Reports to: Director of Payment Operations
- After-hours support as needed
- Job listed as Non-Exempt
What You’ll Do
- Own end-to-end change control within the payment system environment to ensure updates happen cleanly and without disruptions
- Build and execute onboarding project plans with timelines, milestones, and stakeholder alignment
- Partner with internal teams and external clients to gather requirements, manage expectations, and keep onboarding on track
- Create and maintain onboarding documentation (user guides, training materials, FAQs)
- Train the team on onboarding and change management functions as processes evolve
- Act as escalation point for onboarding and change management issues, providing guidance and support
- Manage and process merchant change requests (account updates, processing modifications, configuration changes)
- Ensure service queues are cleared within SLA expectations (coverage, response times, accuracy, satisfaction standards)
- Analyze change management activity to identify risk, root causes, and areas for improvement
- Troubleshoot merchant processing configuration issues and drive resolution
- Monitor individual contributor work for accuracy, efficiency, and adherence to controls
- Design and enforce operational checkpoints to prevent change request errors
- Maintain audit-ready documentation and ensure compliance with internal policies and regulatory requirements
- Maintain issue logs and proactively resolve operational inefficiencies
- Improve onboarding workflows to increase efficiency and merchant satisfaction
- Ensure timely, accurate onboarding for Digital Payments clients and upstream partners
- Develop and maintain reporting to keep partners and departments informed
- Conduct 2–4 audits per week for change management requests
- Hold weekly 1:1s for coaching, performance support, and accountability
- Collaborate with the Director of Payment Operations to remove blockers and keep delivery consistent
- Support additional duties and operational needs as assigned
What You Need
- 3–5 years in payment processing (or closely related field)
- 3–5 years management experience
- Strong change control and error-prevention mindset with high attention to accuracy
- Strong investigative and analytical skills with an ability to find root cause
- Proficiency in Microsoft Office
- Proficiency in JIRA and Salesforce (required)
- Strong client-facing communication and teamwork skills
- Strong organization, time management, and ability to prioritize across volume
- Ability to think strategically while still executing tactically
- Bachelor’s degree in Business, Project Management, or equivalent relevant work experience
- 3+ years in payment processing or merchant onboarding in the payments industry
- Payments/insurance experience as a Payment Facilitator or similar role (preferred)
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Stock options
- Work/life balance focus
- Promotion-from-within culture
This one’s not a “keep the lights on” role. It’s “make sure the lights never flicker” leadership.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you’ve got a sharp eye for patterns and you don’t get rattled when something feels “off,” this is your lane. You’ll help protect clients and One Inc by monitoring transactions, investigating exceptions, and stepping in fast when fraud risk pops up.
About One Inc
One Inc supports insurers with digital insurance payments that deliver choice, control, convenience, and continuity. Their platform combines digital communications with payment processing and disbursement to create smoother premium and claims payment experiences, at scale.
Schedule
- Full-Time, Hourly (Non-Exempt)
- Remote (United States)
- Pay: $30/hour
- Rotating on-call schedule to monitor activity outside regular business hours
- Department: Payment Operations
- Reports to: Fraud Supervisor
What You’ll Do
- Investigate daily exception cases quickly, prioritizing by risk level
- Monitor transaction activity daily and monthly to identify high-risk patterns
- Participate in a rotating on-call schedule for after-hours monitoring
- Use sound judgment to distinguish fraud from normal business activity
- Escalate unusual activity that could create risk for the company or clients
- Communicate directly with clients as a subject matter resource on payments risk
- Build strong relationships with customers, banking partners, and relevant vendors
- Maintain and improve fraud reporting to capture events and support best practices
- Support compliance and risk management projects to ensure adherence to rules, regulations, and best practices
- Stay current on industry fraud trends and evolving threats
- Complete other tasks and projects as assigned
What You Need
- Microsoft Office proficiency (Excel is important)
- Intermediate Excel skills (highly desired)
- Strong attention to detail with investigative and analytical ability
- Strong organization, time management, and multitasking skills
- Strong listening, verbal, and written communication skills
- Professional, confident client-facing communication
- Ability to work independently and use documented online resources effectively
- Bachelor’s degree in Business, Finance, or related field OR 3+ years in Payments, AML, or Risk Management
- Experience in banking, insurance, risk management, or compliance within the payments industry (preferred)
Benefits
- Medical, dental, vision insurance
- 401(k) plan
- Work/life balance focus
- Promotes from within when possible
If you’re the type who can spot a problem before it becomes a headline, this role rewards that instinct.
Happy Hunting,
~Two Chicks…
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