Customer Support Specialist

This is a contracting role that is fully remote.

About ElevenLabs 

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. 

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others). 

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! 

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. 

About the role

You will enjoy the role if you enjoy doing the following:

  • Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
  • Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
  • Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You’re the vital link between our customers and our team, fostering a sense of connection.
  • Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform’s standards.

Who you are

We’re looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: 

  • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.  
  • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. 
  • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. 
  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.


What you bring

  • 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
  • Experience working in a start-up with international teams in a remote setting
  • Experience troubleshooting technical issues related to APIs or browser errors
  • A detail-oriented mindset with a focus on delivering high-quality work
  • Autonomous and execution-focused mindset
  • General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)

What we offer

  • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
  • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!) 
  • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
  • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

UX Content Specialist

Job Overview:

At Drips, we drive meaningful engagement through conversational outreach powered by a blend of automation and human oversight. As a UX Content Specialist, your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will act as a key quality control checkpoint, refining client messaging to maintain Drips’ high standards. This role requires an eye for detail and the ability to apply best practices to deliver clear and effective communication. Collaboration with internal teams and occasional contributions to content strategies will also be part of your role.

Key Responsibilities:

  • Content Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to client guidelines and Drips’ best practices.
  • Editing for Consistency: Ensure content maintains a cohesive brand voice while aligning with project goals and client expectations.
  • Quality Assurance: Act as the final quality check before content is approved, ensuring all deliverables meet Drips’ high standards for excellence.
  • Best Practices Implementation: Apply and refine Drips’ best practices for conversational messaging to optimize client communications.
  • Cross-Team Collaboration: Work with account managers, project leads, and the UX team to ensure content aligns with project requirements and supports broader campaign goals.
  • Feedback Analysis: Review feedback from clients and internal teams to adjust and improve messaging for future use.
  • Content Adjustments: Edit existing scripts based on client updates, seasonal changes, or campaign performance data, ensuring messaging remains relevant and effective.

Required Skills & Qualifications:

  • Bachelor’s Degree in Communications, English, Journalism, or a related field, or equivalent experience.
  • 2–4 years of experience in content editing, proofreading, or quality assurance roles.
  • Exceptional attention to detail, with strong grammar and editing skills.
  • Ability to maintain consistency in tone and style across various projects.
  • Strong organizational and time management skills, with the ability to meet tight deadlines.
  • Proficiency in tools like Office 365 and familiarity with project management systems such as Salesforce.
  • A team player with excellent communication skills, able to collaborate effectively with cross-functional teams.

Preferred Skills:

  • Experience with conversational messaging formats like SMS and IVR.
  • Familiarity with analytics tools to support data-driven improvements to content.
  • Basic knowledge of AI-driven tools or a willingness to learn how to use them to improve engagement.
  • Content experience in industries like insurance, healthcare, or consumer goods is a plus.

To Be Considered for This Position, please include the following in your cover letter (250 words max):

  • Highlight at least two of the following skillsets, with a brief example or context:
    • Experience proofreading or editing conversational content (e.g., SMS, IVR, chatbot, etc.)
    • Experience working in healthcare, insurance, or another highly regulated industry
    • Familiarity with AI tools (e.g., ChatGPT) in a content or review workflow
    • Experience collaborating with cross-functional teams (e.g., PMs, copywriters, strategists)
  • Show enthusiasm for this role and how it aligns with your skills. Bonus if you touch on what excites you about Drips’ approach to messaging.
  • Mention one Drips core value (listed on our website) that resonates most with you, and why.

AI Trainer for Accounting (Freelance, Remote)

Alignerr.com is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly.

Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google’s AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins.

About the Role

Shape the future of AI in Accounting!

This innovative role as an AI Trainer – Accounting offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Accounting content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in Accounting.

Your Day to Day

  • Educate AI: Analyze and provide feedback on AI-generated outputs related to Accounting. Your guidance will directly improve the AI’s accuracy and ability to apply its knowledge to real-world problems.
  • Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Accounting. Your input will be crucial in teaching the AI how to reason through these problems effectively.
  • Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI’s knowledge base. Design and conduct tests that push the boundaries of the model’s understanding, ensuring its outputs are reliable and applicable to real-world scenarios.
  • You create your own working hours depending on project length.

About You

  • Enrolled in or have completed an Associates’ degree or higher from an accredited institution.
  • Possess a strong writing style with excellent English-language spelling and grammar skills.
  • Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text.
  • Interest in AI and machine learning concepts

Alignerr strives to ensure pay parity across the organization and discuss compensation transparently. The expected hourly rate range for United States-based candidates is below. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.

Pay Range (rate per hour)

$15—$150 USD

Important Information

This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations.

AI Trainer for Agriculture (Freelance, Remote)

Alignerr.com is a community of subject matter experts from several disciplines who align AI models by creating high-quality data in their field of expertise to build the future of Generative AI. Alignerr is operated by Labelbox. Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly.

Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google’s AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins.

About the Role

Shape the future of AI in Agriculture!

This innovative role as an AI Trainer – Agriculture offers a unique opportunity to leverage your subject-matter expertise and develop your AI skills. You will play a pivotal role in training AI models, ensuring the accuracy and relevance of Agriculture content generated by AI. This position allows for flexible scheduling, and your contributions will directly impact the advancement of AI in Agriculture.

Your Day to Day

  • Educate AI: Analyze and provide feedback on AI-generated outputs related to Agriculture. Your guidance will directly improve the AI’s accuracy and ability to apply its knowledge to real-world problems.
  • Problem Solving: Using your expertise, you will provide step-by-step solutions and explanations to complex problems in Agriculture. Your input will be crucial in teaching the AI how to reason through these problems effectively.
  • Red Teaming: Utilize your deep understanding of the field to identify potential biases, limitations, or inaccuracies in the AI’s knowledge base. Design and conduct tests that push the boundaries of the model’s understanding, ensuring its outputs are reliable and applicable to real-world scenarios.
  • You create your own working hours depending on project length.

About You

  • Enrolled in or have completed an Associates’ degree or higher from an accredited institution.
  • Possess a strong writing style with excellent English-language spelling and grammar skills.
  • Have a critical eye and the ability to clearly articulate the strengths and weaknesses of written text.
  • Interest in AI and machine learning concepts

Alignerr strives to ensure pay parity across the organization and discuss compensation transparently. The expected hourly rate range for United States-based candidates is below. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.

Pay Range (rate per hour)

$15—$150 USD

Important Information

This is a freelance position compensated on an hourly basis. Please note that this is not an internship opportunity. Candidates must be authorized to work in their country of residence, and we do not offer sponsorship for this 1099 contract role. International students on a valid visa may be eligible to apply; however, specific circumstances should be discussed with a tax or immigration advisor. We are unable to provide employment documentation at this time. Compensation rates may vary for non-US locations.

Customer Support Associate (Seasonal)

We’re Underdog.

The fastest-growing sports gaming company – ever.

We build innovative games, products, and experiences for American sports fans.

We’re here to shake up the fastest growing industry with bold ideas, custom-built tech, and the drive to win.

Founded in 2020, our team has built four of today’s most widely played fantasy games and launched the Underdog Sportsbook – built entirely in-house with our own technology. That means we control our product, move fast, and create experiences you won’t find anywhere else. 

In just over two years, we’ve reached over a $1.2 billion valuation, with investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter. And we’re just getting started.

At Underdog, we believe that sports are for everyone. Join us.

About the role and why it’s unique:

  • Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
  • Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
  • Create a lasting impression on every user through transparent, open, and honest communication
  • Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
  • Show up everyday with a positive attitude and excited to help the team collectively reach its goals
  • Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
  • Offer comprehensive technical assistance to both Web and Mobile app users
  • Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

  • Flexible weekday & weekend availability due to varying shifts
  • An optimistic and proactive individual, dedicated to finding solutions
  • A versatile team player, adept at navigating diverse situations with ease
  • A clear and concise communicator, with an emphasis on writing skills
  • A receptive individual who embraces new perspectives and approaches
  • An insatiably curious learner, driven to acquire new knowledge daily
  • A customer service expert, delivering exceptional support by showcasing deep product expertise
  • Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have:

  • Experience with Intercom (or other ticketing processor systems)
  • Fantasy Sports and/or Sports Betting knowledge
  • 1-2 years of customer support or related experience

Targeted Start Dates:

  • July 14th
  • August 4th

Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn’t discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

Remote Payment Processing Associate

Full-time 100% Remote Payment Processing Associate Position with amazing benefits!

As a Payment Processing Associate, your primary responsibility is the data entry of miscellaneous customer information that includes client statements, banking documents, and settlement offers.

Responsibilities:

  • Verifying data on payments and accompanying documents, processing documents according to a customer’s detailed instructions and document review
  • Team Members must understand the workflow, deadlines and requirements for each individual task. Team Members will train to be able to assist in other departments as needed and perform other duties as assigned
  • Develops and maintains productive working relationship with team members
  • Navigate computer systems to properly assist the customer and locate customer data or other electronic information
  • Ability to think on your feet and overcome objections well

Qualifications:

  • Ability to think on your feet and overcome objections well
  • 6+ months of data entry experience
  • Great attention to detail
  • Desired Qualifications
  • Experience meeting departmental, pre-established, and data entry quotas
  • Good problem-solving skills
  • Ability to navigate multiple computer systems, applications, and programs
  • Ability to follow specific guidelines

Benefits:

  • $15/hr. paid weekly
  • Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
  • 4O1k/Retirement Benefit Options (See Summary Plan Description)
  • Paid vacation in accordance with the Company PTO Policy
  • 100% company covered life Insurance
  • 100% company covered Short/Long-Term Disability
  • Flexible spending accounts
  • Employee Assistance Program (EAP)

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.