by twochickswithasidehustle | Jun 5, 2025 | Uncategorized
Job Description
Description
Make a difference in hundreds of lives a week! We are looking for a dedicated, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a very busy and demanding role that is customer service focused and heavy on CSR responsibilities.
Chat Operator Responsibilities
As a member of our Chat Team your responsibilities will include:
- Offer genuine client service while assisting our clients via chat or phone.
- Keep a positive attitude for your remote team members, Adobe team members, and our clients.
- Work as a team to give our clients the best customer service possible.
- Have excellent communication skills (written and oral).
- Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed.
- Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
- Have a great phone and chat voice (interactive, positive, calming).
- Work well within the CSR team and with the other departments in our hospital.
- Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients.
- Review and transcribe doctor voice mail messages at various times throughout the day.
- Correct appointments as needed and follow up with team members and manager about incorrect appointments.
- Contact clients for doctors or techs as needed.
- Contact no show appointments for rescheduling.
- Additional projects will be added as training and aptitude allow.
Expectations Unique to Remote Position
•Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout shift.
• Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera.
• For the first month: weekly online meetings with direct manager. Then bi-weekly online meetings with direct manager.
• Bi-Monthly staff meeting (ability to attend virtually) with direct manager and Client Services team.
• Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift.
• Follow all Adobe Animal Hospital policies including attendance and tardy policies.
• Ability to trouble shoot basic computer, internet, chat, and phone issues as they arise.
Qualifications
Workspace and environment requirements
• Dedicated work desk that will accommodate a desktop computer and full-size phone.
• Adequate internet connection. IT will assist with this and let you know the specifications.
• Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care.
Skills
• Experienced with multi-tasking
• Professional written and oral communication skills
• Strong work ethic
• Ability to stay on task without direct supervision
• Creative problem solver
• Independent
• Self motivated
• Client focused
• Able to effectively prioritize
Requirements for Applying
- Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
- Experience with a multi-line phone system
- Must be at least 18 years old, high school diploma, fluent in English (written and oral).
- Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone.
- Must be available to work one weekend day per week, and 2+ holidays per year
Pay Range
- The base hourly range for this position is $21.00 – $24.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
by twochickswithasidehustle | Jun 5, 2025 | Uncategorized
Job title:
Hybrid Processor
Starting pay:
$16.00/hour
Work Location:
Remote
Schedule:
Monday-Friday 8:30am-5:00pm EST with a half hour lunch.
This role requires an individual who under direct supervision will be responsible for timely and accurate data entry of processing insurance documentation that satisfy loan requirements. You will be trained in a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, you will accurately complete loan transactions, as necessary.
About HUB:
HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.
Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.
Why Choose HUB?
Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Attends industry related continuing education training and courses
- Match insurance documents to loan records in the Miniter Ecommerce System.
- Analyze and process insurance documents to loan records ensuring the documents are appropriate and policy coverages are sufficient.
- Provide proficient and accurate data entry of insurance documentation in accordance with policies and procedures.
- Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.
- Process transactions across multiple work queues daily
- Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
- Provide quality customer service and assistance to customers with a timely resolution.
- Educate customers as to why insurance documents are required for their loan.
- Process loan transactions with high quality and productivity during call wrap-up.
- Other responsibilities as directed.
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
- High attention to detail is required
- Preferred: At least one year of Property and Casualty insurance or insurance agency experience.
- Preferred: At least one-year Call Center experience
- Demonstrates sound judgment and decision-making skills.
- Shows strong reasoning and problem-solving skills.
- Ability to multi-task.
- Excellent time management and organizational skills.
- Ability to work both independently and co-operatively with others.
- Ability to provide clear and concise explanations when asking questions or for clarification through different mediums (Outlook, In-person, Microsoft apps, etc.).
- Must be able to remain in a stationary position for up to 90% of workday.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Skills testing may be required
- Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
- Ability and willingness to utilize the company’s computer system and software
- Ability to understand policy forms and coverage descriptions
- Willingness to attend educational classes is desired
LICENSING OR CERTIFICATION REQUIREMENTS
BENEFITS
- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- Employer paid Life Insurance – 2x your salary
- 401k -Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.
PHYSICAL DEMANDS
Work Location:
Remote
Schedule:
Monday-Friday 8:30am-5:00pm EST with a half hour lunch.
Working Conditions:
- Extended viewing of multiple screens for seven or more hours a day.
- Extended periods of sitting.
YOU WILL NEED
- A safe home office or quiet workspace with high speed and reliable internet connectivity
All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.
To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
by twochickswithasidehustle | Jun 5, 2025 | Uncategorized
Who We Are
Goodway Group is one of AdAge’s 2025’s BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger’s Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk.
*We are only accepting candidates outside of the US* Please only apply if you reside outside of the US* Priority for those who live in South Africa, Colombia and Brazil.
We’re looking for a highly detail-oriented and organized Media Coordinator to support our Retail Media Network team. This role will be instrumental in the flawless execution of high-stakes campaigns by owning UPC mapping, URL creation + QA, and creative trafficking processes across top-tier CPG partnerships. You’ll work closely with cross-functional partners to ensure all campaign assets are accurate, timely, and optimized for performance.
What You’ll Do
Campaign Execution & Support
· Own UPC mapping workflows using Excel and internal mapping tools; ensure product-level accuracy for onsite and offsite campaigns.
· Manage URL generation and QA, ensuring tracking and parameters are correct and functioning.
· Traffick and organize all creative assets; ensure proper naming, version control, and delivery that matches the creative rotation in the creative trackers.
· QA campaign components prior to launch to ensure accuracy and compliance with media specs.
· Maintain campaign asset trackers and documentation for internal visibility and version control in Monday.com.
Cross-Functional Coordination
· Work closely with CX and Media teams to align on campaign deliverables and timing.
· Communicate clearly and proactively to flag gaps, confirm asset requirements, and meet deadlines.
· Maintain a high bar for accuracy across campaigns with a focus on scalability and repeatable systems.
What You Bring
· Strong proficiency in Excel (e.g. pivot tables, VLOOKUPs, data validation) and Project Management platforms (Monday.com, Jira. Etc.).
· Demonstrated attention to detail and ability to QA your own work thoroughly.
· Prior experience organizing and managing digital assets (creative trafficking or production experience a plus).
· Clear and concise written and verbal communication.
· Proactive, solution-oriented mindset; you enjoy bringing order to complexity.
· Ability to manage multiple requests and deadlines without sacrificing quality.
· Familiarity with retail media, digital campaign execution, or eCommerce a plus.
Check us out at www.goodwaygroup.com to learn more!
If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you’ve not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.
Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status. #usremoteveteran status, genetic predisposition or carrier status or any other legally protected status. #usremote
by twochickswithasidehustle | Jun 5, 2025 | Uncategorized
About SonderMind
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind’s individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind’s clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customer’s initial contact and provide primary support for clients seeking care. In this role, you will also work with external partners and healthcare systems and utilize various technologies to ensure the client is connected and maintains the required support through an episode of care.
Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn, be open to feedback, and be champions of the SonderMind brand while working in a fully remote environment. This is an excellent opportunity for those with experience in care coordination and/or recent college graduates or people looking for a career pivot and want to join a high-growth organization where they can advance their careers. Your journey at SonderMind will be about more than just a job; it will be about personal fulfillment, professional growth, and the chance to leave a lasting legacy in the world of mental health.
Essential Functions
- Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
- Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
- Utilize a consultative approach to assist with identifying the correct provider for care.
- Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
- Interact with external partners and healthcare systems to ensure access to care.
- Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
- Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
- And other responsibilities and ad-hoc projects from time to time based on business needs.
What does success look like?
- Within two weeks, fully understand our client journey and be able to support the client onboarding experience and share the benefits of choosing SonderMind to achieve their mental health goals.
- Within three weeks, understand SonderMind’s technology platform and how to provide support for SonderMind clients.
- Within one month, fully support new client requests and inquiries via phone, email, and form submissions. Ongoing ability to effectively answer questions and requests from our new clients and effectively hit defined goals and targets.
- Ongoing ability to adapt to the change in workflow and job tasks.
- Ongoing proactive identification of problems and asking questions to clarify and help solve problems.
- Ongoing communication, both written and verbal, to engage, learn, and take action
Who You Are
- Strong desire to assist clients and provide support to those seeking mental health care
- Ability to work with people in vulnerable situations
- Strong communication skills, both written and verbal
- Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
- Strong problem-solving skills and attention to detail
- Flexibility to work in a fast-paced, dynamic environment
- Goal-oriented with a strong drive to achieve results
- Openness to feedback and a commitment to personal and professional development
Our Benefits
The hourly rate for this role is $21.64/hr.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Company Shutdown between Christmas and New Years
- Supplemental life insurance, pet insurance coverage, commuter benefits and more!
by twochickswithasidehustle | Jun 5, 2025 | Uncategorized
Description
MedScope, a division of Medical Guardian, is a rising leader in the medical alarm industry, seeking a seasoned Revenue Cycle Specialist with health insurance claims experience to fill a role in the Revenue Cycle Department. The Revenue Cycle Specialist is responsible for managing an assigned book of business consisting of Medicaid payers to ensure accurate and timely reimbursement for healthcare services. This role focuses on claim follow-up, denial resolution, payer correspondence, and ensuring compliance with payer-specific guidelines. The specialist serves as the primary point of contact for assigned payer accounts and works to resolve outstanding balances through proactive follow-up and problem-solving. Ability to analyze data and think critically is a must.
This is a full-time, remote position requiring a daily schedule of 9:00am-5:00pm EST.
Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Hourly rate: $22/hour
Key Duties and Responsibilities:
- Manage a defined book of insurance payers and serve as the subject matter expert for each.
- Meet or exceed monthly productivity and resolution objectives, and KPIs centered around collection percentage goals.
- Conduct timely follow-up on outstanding claims, ensuring resolution and reimbursement within established payer timelines.
- Review, analyze, and appeal denied or underpaid claims in accordance with payer policies and contractual obligations.
- Identify trends in denials and underpayments and escalate issues to management.
- Communicate with insurance companies via phone, payer portals, or written correspondence to resolve claim issues.
- Ensure all claim activity is accurately documented within the billing system for audit and tracking purposes.
- Monitor payer-specific timely filing limits and authorization processes to ensure compliance.
- Prepare and submit corrected claims or claim reconsiderations as needed.
- Stay updated on payer guidelines, filing terms, authorization workflows, and general rules.
- Limited phone work exclusively dealing with care managers; minimal to no direct interaction with patients or consumers.
Requirements
- Proficiency in the Microsoft Office suite of applications required.
- Strong analytical skills.
- Strong communication with excellent oral and written communication skills.
- Critical thinking – ability to decipher when things are missing or incorrect.
- Accurate and organized with the ability to multitask.
- Friendly phone demeanor – will be in direct contact with care managers.
- Self-starter who can work in a remote environment. Must be able to work both independently and collaboratively on a small team and be accustomed to working with deadlines.
- Punctual and reliable with a professional appearance and demeanor.
Desired Experience:
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 2+ years of experience in medical billing or revenue cycle management, with emphasis on insurance follow-up or A/R.
- Experience with Medicaid and Managed Care Organization a plus.
- Strong understanding of claim lifecycles, payer policies, and denial management.
- Familiarity Salesforce and/or Waystar is a plus.
- Ability to work independently and manage time effectively within a high-volume environment.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
by twochickswithasidehustle | Jun 4, 2025 | Uncategorized
- Work from Home Inbound Customer Service (State of Alabama)
- Order Specialist
- Inbound Sales
- Order Entry Associate
- Representative II, Customer Care
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