Legal Quality Assurance

by | Apr 1, 2025 | Uncategorized

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
CATEGORY Legal Transcription
DESCRIPTION
As Legal and Judicial agencies transition to a technology-driven workflow, VIQ Solutions is a leader in providing transcription services to various industries.

We are currently testing for experienced Legal/Judicial contract candidates who have significant experience transcribing depositions and hearings to support our Quality Assurance team. This is a 100% remote opportunity for Independent Contractors.

Content to be covered includes depositions, hearings and other judicial proceedings. The work will involve intense attention to detail in discerning what is said, familiarity with legal terminology and excellent grammar. In this role you will process audio recordings, strictly adhering to style guides, to produce verbatim transcripts.

As an independent contractor for VIQ Solutions, candidates will have the opportunity to set their own schedule and receive guidance from our supportive, in-office team whenever needed. We have work available 24/7/365 to fit any schedule. Those with weekend availability are encouraged to apply.

POSITION REQUIREMENTS
Skill Requirements:

Excellent Listening Skills
Adherence to Deadlines and Client-Specific Style Guides
Outstanding Literacy Skills — including comprehension, spelling, and grammar
Ability to Collaborate Remotely
Typing Proficiency in both Speed and Accuracy
Ability to Process Extreme Audio/Text Content (content may be offensive)
Ability to Pass a Background Check
Familiarity with Legal terminology
Experience with court reporting, scoping or legal transcription required. Court reporting students will also be considered.
Currently, this opportunity is not available to Massachusetts or California residents.
Verifiable experience transcribing depositions.
Previous QA experience in the Legal/Judicial/Courts arena.

Technology is at the heart of our company. To utilize our global, cutting-edge transcription technology, you will need:

Equipment Requirements:

High-speed internet
Computer or laptop
Noise-canceling Quality Headphones
Windows 10 (If you are not sure of which version of Windows you have, one way you can check is by pressing Windows logo key + R, type: winver, then selecting OK)
Antivirus program with daily virus definition updates (Except Webroot antivirus)
Infinity Foot Pedal (highly recommended)
Work with Microsoft Word

Payments are made twice monthly via direct deposit.

FULL-TIME/PART-TIME Independent Contractor
TAGS court reporter; deposition; transcription; work from home; steno; legal; QA; Quality Assurance
POSITION Legal Transcription
EXEMPT/NON-EXEMPT Non-Exempt
ABOUT THE ORGANIZATION

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Internet Search Quality Rater

by | Apr 1, 2025 | Uncategorized

About the Role:

As a Search Quality Rater, you will play a key role in improving the quality of search engine results, ensuring users find the most relevant and useful information. Your work will directly impact the development of AI algorithms, making search engines smarter and more intuitive. You won’t need to be a data expert, but your insights will help refine search accuracy, contributing to a seamless online experience.

This role is ideal for you if you are curious about how search engines work and enjoy analyzing data to improve user experience. It requires a balance of attention to detail, strong analytical skills, and a passion for quality.

Key Responsibilities:

  • Analyze search result performance and provide insights on relevance and quality.
  • Evaluate and rate the effectiveness of search engine results to ensure they meet user expectations.
  • Offer feedback and recommendations to improve algorithm performance.
  • Conduct quality assurance to ensure search engine results are optimized.
  • Report on trends and areas for improvement in search functionality.

Qualifications & Skills:

  • Native-level proficiency in American English, with an understanding of American culture and online trends.
  • Strong analytical skills with the ability to interpret and evaluate data.
  • Excellent attention to detail and problem-solving abilities.
  • Reliable internet connection and a comfortable home office setup.

Ideal Candidate:

  • Experience in AI, search engine evaluation, or data analysis is a plus, but not essential.
  • Familiarity with online search engines and digital trends.
  • Enjoys providing feedback and improving digital tools.
  • Background in search engine optimization or data analysis is beneficial.
  • Seeks a flexible, remote job that can easily fit around other commitments.

Benefits:

  • Flexible working hours that fit your schedule (10-29 hours per week).
  • 100% remote
  • Opportunity to gain experience in the growing field of AI and search engine technology.
  • Enhance your analytical, quality, and research skills.
  • Join a supportive and dynamic team.

How to Apply:
If you’re excited to contribute to this innovative project and improve search engines, apply now! We look forward to hearing from you.

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To be successful in the process, candidates must sign a Non-Disclosure Agreement to protect client confidentiality and pass learning modules and a required quality test designed by our client before starting work.
*Please note, the official title of this position is: Search Quality Rater. *

APPLY HERE

Criminal Field Researcher 

by | Apr 1, 2025 | Uncategorized

Job Details

Job Location

InformData HQ – Kennesaw, GA – Kennesaw, GARemote Type

Fully Remote

Description

Job Summary

As a Criminal Field Researcher, you will play a crucial role in ensuring the safety and security of our clients by researching public records to determine whether an applicant has a criminal and/or civil record. Your work will assist clients in validating the identity of individuals, enabling them to make informed decisions. The integrity and quality of the information you provide will directly contribute to building trust and maintaining safety within our communities. You’ll be part of a team that is committed to excellence and helping our clients stay safe by delivering reliable and accurate background checks.

Duties and Responsibilities

  • Build and maintain positive working relationships with court personnel and members of the public.
  • Perform research using public records indexes to retrieve relevant information.
  • Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court’s primary index according to client instructions.
  • Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
  •  Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
  •  Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
  • Serve as a back-up for other Field Researchers within the designated area as needed.
  • Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
  • Report any quality concerns or trending issues to the Supervisor promptly.
  • Support the ordering and completion of court copy requests.
  • Conduct searches in surrounding areas or through online research when assigned

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

  • Maintain expertise in background screening processes.
  • Develop a thorough understanding of all InformData operational workflows.
  • Assist in achieving and maintaining accuracy metrics, including:
      • Accuracy/DPMO
      • Time Service (variable and specific)
      • Productivity
      • Turnaround Time (TAT)
      • On-Time Delivery

Qualifications

Qualifications

  • Possess a High School diploma or equivalent.
  • Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint.
  • Type at a minimum speed of 35 words per minute.
  • Thrive in a collaborative team environment.
  • Demonstrate excellent written, verbal, and presentation communication skills.
  • Exhibit strong attention to detail and accuracy.
  • Have daily access to reliable transportation, a computer, and high-speed internet.
  • Successfully complete all required introductory training.
  • Be available to work during normal courthouse hours and willing to work overtime with prior notice.
  • Excel at multi-tasking, time management, and maintaining detail-oriented processes.
  • Must pass a comprehensive background check.

Working Conditions

  • This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
  • Some courthouse locations may require field researchers to stand for long periods of time
  • The person must be able to comprehend and follow work instructions in a fast-paced, team environment. 
  • This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player. 
  • This position may be required to work overtime on occasion to meet company objectives.

Physical Requirements

  • Must be able to remain in a stationary position for extended periods of time
  • Must be able to occasionally move about the office to access office equipment, etc. 
  • Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc. 
  • Must be able to frequently communicate with and listen to other InformData employees and vendors
  • Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
  • Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software

Direct Reports

N/A

The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

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Online Payroll Support Specialist

by | Apr 1, 2025 | Uncategorized

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay – a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company. 

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Online Payroll Support Specialist. The Online Payroll Support Specialist plays a crucial role in providing advanced technical support and assistance to clients regarding payroll and human capital management (HCM) products. Operating through various communication channels such as telephone, email, or chat, this role involves resolving complex technical issues, analyzing customer needs, and coordinating with other departments to deliver effective solutions.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment.  With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day.  Interested? Join us in our evolution!

What you will be doing: 

  • Respond to customer inquiries promptly via telephone, email, or chat, providing advanced technical problem resolution for payroll and HCM products
  • Analyze and assess customer service needs, collaborating with other departments to develop and implement appropriate solutions tailored to each client
  • Develop and maintain an extensive understanding of the organization’s payroll and HCM products, enabling the resolution of complex inquiries
  • Utilize customer relationship applications or databases to record activities and research product information, ensuring accurate documentation of support interactions
  • Provide expert technical support on installation, operational functions, troubleshooting, and maintenance of payroll and HCM products
  • Offer proactive preventive maintenance and configuration recommendations to enhance product usability, performance, and customer satisfaction
  • Documents support interactions comprehensively, including details of inquiries, complaints, resolutions, and follow-up actions taken
  • Escalate complex inquiries to higher-level support teams as necessary, ensuring timely resolution and customer satisfaction

Success will come if you have: 

  • High School diploma or equivalent required
  • Associate’s degree is strongly preferred (Accounting, Business or Customer Service specialization)
  • 2-4 years front line customer service experience required
  • Bilingual desired
  • Advanced proficiency in customer interaction and customer support
  • In-depth understanding of policies, standards, and procedures governing customer support operations
  • Expertise in inquiry research and response, capable of resolving complex technical issues effectively
  • Strong knowledge of product support, specifically in payroll and human capital management (HCM) products
  • Ability to provide remote technical support and tier 2 technical support
  • Proficiency in using customer relationship management (CRM) software to manage and track customer interactions
  • Excellent service desk management skills, ensuring efficient handling of customer inquiries and support requests
  • Advanced proficiency in help desk software for documenting support interactions accurately and comprehensively
  • Strong analytical and problem-solving skills, with the ability to analyze customer needs and develop tailored solutions

PrimePay Offers:

  • A competitive salary in the $22 – $25/hour range based on experience
  • Access to personal, group training and career advancement
  • Leadership development through individualized support and career mentoring
  • Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD
APPLY HERE