by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you like owning the machine, tightening the bolts, and keeping the wheels turning without outages or sloppy errors, this role is built for you. You’ll run onboarding and change control like a disciplined operation, coach a team, and protect the integrity of a payments platform that cannot afford mistakes.
About One Inc
One Inc provides insurers a digital payments platform designed to improve retention, reduce security risks, and lower processing costs. They support premium and claims payment experiences at scale, managing billions in payments annually.
Schedule
- Full-Time
- Remote (United States)
- Pay range: $80,000–$100,000/year
- Reports to: Director of Payment Operations
- After-hours support as needed
- Job listed as Non-Exempt
What You’ll Do
- Own end-to-end change control within the payment system environment to ensure updates happen cleanly and without disruptions
- Build and execute onboarding project plans with timelines, milestones, and stakeholder alignment
- Partner with internal teams and external clients to gather requirements, manage expectations, and keep onboarding on track
- Create and maintain onboarding documentation (user guides, training materials, FAQs)
- Train the team on onboarding and change management functions as processes evolve
- Act as escalation point for onboarding and change management issues, providing guidance and support
- Manage and process merchant change requests (account updates, processing modifications, configuration changes)
- Ensure service queues are cleared within SLA expectations (coverage, response times, accuracy, satisfaction standards)
- Analyze change management activity to identify risk, root causes, and areas for improvement
- Troubleshoot merchant processing configuration issues and drive resolution
- Monitor individual contributor work for accuracy, efficiency, and adherence to controls
- Design and enforce operational checkpoints to prevent change request errors
- Maintain audit-ready documentation and ensure compliance with internal policies and regulatory requirements
- Maintain issue logs and proactively resolve operational inefficiencies
- Improve onboarding workflows to increase efficiency and merchant satisfaction
- Ensure timely, accurate onboarding for Digital Payments clients and upstream partners
- Develop and maintain reporting to keep partners and departments informed
- Conduct 2–4 audits per week for change management requests
- Hold weekly 1:1s for coaching, performance support, and accountability
- Collaborate with the Director of Payment Operations to remove blockers and keep delivery consistent
- Support additional duties and operational needs as assigned
What You Need
- 3–5 years in payment processing (or closely related field)
- 3–5 years management experience
- Strong change control and error-prevention mindset with high attention to accuracy
- Strong investigative and analytical skills with an ability to find root cause
- Proficiency in Microsoft Office
- Proficiency in JIRA and Salesforce (required)
- Strong client-facing communication and teamwork skills
- Strong organization, time management, and ability to prioritize across volume
- Ability to think strategically while still executing tactically
- Bachelor’s degree in Business, Project Management, or equivalent relevant work experience
- 3+ years in payment processing or merchant onboarding in the payments industry
- Payments/insurance experience as a Payment Facilitator or similar role (preferred)
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Stock options
- Work/life balance focus
- Promotion-from-within culture
This one’s not a “keep the lights on” role. It’s “make sure the lights never flicker” leadership.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you’ve got a sharp eye for patterns and you don’t get rattled when something feels “off,” this is your lane. You’ll help protect clients and One Inc by monitoring transactions, investigating exceptions, and stepping in fast when fraud risk pops up.
About One Inc
One Inc supports insurers with digital insurance payments that deliver choice, control, convenience, and continuity. Their platform combines digital communications with payment processing and disbursement to create smoother premium and claims payment experiences, at scale.
Schedule
- Full-Time, Hourly (Non-Exempt)
- Remote (United States)
- Pay: $30/hour
- Rotating on-call schedule to monitor activity outside regular business hours
- Department: Payment Operations
- Reports to: Fraud Supervisor
What You’ll Do
- Investigate daily exception cases quickly, prioritizing by risk level
- Monitor transaction activity daily and monthly to identify high-risk patterns
- Participate in a rotating on-call schedule for after-hours monitoring
- Use sound judgment to distinguish fraud from normal business activity
- Escalate unusual activity that could create risk for the company or clients
- Communicate directly with clients as a subject matter resource on payments risk
- Build strong relationships with customers, banking partners, and relevant vendors
- Maintain and improve fraud reporting to capture events and support best practices
- Support compliance and risk management projects to ensure adherence to rules, regulations, and best practices
- Stay current on industry fraud trends and evolving threats
- Complete other tasks and projects as assigned
What You Need
- Microsoft Office proficiency (Excel is important)
- Intermediate Excel skills (highly desired)
- Strong attention to detail with investigative and analytical ability
- Strong organization, time management, and multitasking skills
- Strong listening, verbal, and written communication skills
- Professional, confident client-facing communication
- Ability to work independently and use documented online resources effectively
- Bachelor’s degree in Business, Finance, or related field OR 3+ years in Payments, AML, or Risk Management
- Experience in banking, insurance, risk management, or compliance within the payments industry (preferred)
Benefits
- Medical, dental, vision insurance
- 401(k) plan
- Work/life balance focus
- Promotes from within when possible
If you’re the type who can spot a problem before it becomes a headline, this role rewards that instinct.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you’re the person who loves turning messy onboarding into clean, trackable progress, this role will feel like home. You’ll coordinate underwriting docs, merchant setup, and cross-team workflow so clients get live without chaos, while keeping reporting tight and stakeholders informed.
About One Inc
One Inc powers digital insurance payments, helping insurers deliver more choice, control, and convenience across premium and claims payments. Their Digital Payments Platform blends digital communications with electronic payment processing and disbursement to reduce friction and improve the customer experience.
Schedule
- Full-Time, Hourly (Non-Exempt)
- Remote (United States)
- Pay range: $26–$30/hour
- Department: Payment Operations
- Reports to: Director, Payment Operations
What You’ll Do
- Coordinate document collection to support onboarding, underwriting, and merchant setup
- Build strong working relationships with customers, banking partners, and vendors tied to Payment Operations
- Develop, maintain, and update reports on payment issues, project statuses, and implementation dates
- Monitor onboarding progress, identify issues early, and communicate updates to stakeholders
- Partner with project managers to unblock onboarding and keep timelines moving
- Work with clients to obtain underwriting documentation and ensure submissions are accurate and complete
- Assist with due diligence reviews and resolve incomplete or inconsistent application details
- Research and resolve merchant inquiries independently and in a timely way
- Complete merchant setup and ensure correct configurations for each merchant
- Update merchant files daily to maintain accurate documentation and activity tracking
- Process onboarding applications efficiently and coordinate issue resolution with underwriting and external partners
- Learn and apply the merchant application and underwriting process for credit card and ACH processors
- Lead resolution for merchant setup/configuration issues and proactively prevent repeat problems
- Support additional operational duties as assigned
What You Need
- Proficiency in Microsoft Office (Excel is a big deal here)
- Strong Excel skills (expert-level preferred)
- Experience with a project management framework
- Sharp attention to detail with investigative and analytical strength
- Strong organization, prioritization, and multitasking skills in a high-volume environment
- Strong verbal and written communication, including client-facing communication
- Comfort working with long-term strategy in mind, not just task-by-task
- Familiarity with JIRA and Salesforce (preferred)
- Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
- Experience as an Onboarding Specialist (insurance and/or merchant services preferred)
- Payments industry experience is not required, but a plus
Benefits
- Not listed in the posting (confirm during interviews)
If you’re the kind of operator who keeps onboarding moving, keeps the receipts (documentation), and keeps people calm, this is a strong lane.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you’re strong in Athena billing and you actually enjoy untangling messy claims, this one’s for you. Midi Health is building a telehealth model for women 40+, and they need someone who can protect the revenue cycle while keeping the patient experience humane.
About Midi Health
Midi Health provides virtual care focused on the unique health needs of women in midlife, including perimenopause and menopause care. They’re a remote-first team aiming to deliver compassionate, high-quality healthcare with modern operations behind the scenes.
Schedule
- Remote
- Monday–Friday
- Shift options: 11:00 AM–7:00 PM EST or 8:00 AM–4:30 PM PST
- 8-hour schedule + 30-minute unpaid lunch
- Must be authorized to work in the U.S. without current or future visa sponsorship
What You’ll Do
- Troubleshoot telehealth claims in Athena, ensuring compliance with internal coding guidelines, payer requirements, and regulatory standards
- Verify insurance coverage, eligibility, and benefits prior to appointments in partnership with clinical teams
- Help patients understand financial responsibility and available payment options
- Manage patient accounts receivable (AR), including follow-up on balances, denials, and claims
- Support audits and billing data reviews to identify discrepancies, errors, and trends impacting revenue cycle performance
- Collaborate with insurers and third-party billing vendors to resolve disputes, negotiate payment arrangements, and optimize reimbursement
- Track and follow key billing KPIs and internal performance metrics
- Contribute to cross-functional projects improving patient experience, RCM workflows, and billing process automation
What You Need
- 2–3 years of medical billing and coding experience
- 2–3 years of patient accounts receivable (AR) collections experience
- Experience with Athena (or similar billing platform), including billing statements, payment plans, and balance negotiation
- Working knowledge of CPT, ICD-10, and HCPCS coding guidelines
- Familiarity with Zendesk or a similar customer support platform
- Telehealth billing experience strongly preferred
- Detail-oriented, curious, and consistent follow-through
Benefits
- $23–$25/hour (depending on experience)
- Fully remote work-from-home setting
This is a solid fit if you’ve lived in claims work and don’t panic when a denial pops up, you get curious and go hunting.
If you’re applying, move quick: these contract roles get filled fast when the pay is clean and the schedule is stable.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
If you’re a Certified Medical Assistant who can crank through prior authorizations without losing your bedside manner, this role is built for you. Midi is remote-first and runs on trust, so they want someone who moves independently, communicates clearly, and treats patients like humans.
About Midi Health
Midi Health is a fast-growing telehealth company focused on providing modern, patient-centered care. Their teams work fully remote, with a strong emphasis on empathy, compliance, and operational excellence.
Schedule
- Remote
- Full-time, 40 hours/week (non-exempt)
- Shifts available (Monday–Friday):
- 9:00 AM–5:30 PM PST, or
- 10:00 AM–11:00 AM, or
- 12:00 PM EST
- Includes a 30-minute unpaid lunch
What You’ll Do
- Maintain accurate and up-to-date patient records
- Communicate with empathy and professionalism across phone, video, email, Slack, text, and portal messages
- Complete a high volume of prior authorizations
- Perform clinical administrative functions within your certification scope
- Support provider instructions with timely follow-through on:
- Pharmacy refills
- Obtaining/reporting/tracking lab results
- Medical records requests
- Leaving phone messages and responding to patient messages
- Protect patient health information (PHI) and remain compliant with HIPAA and applicable regulations
What You Need
- National Medical Assistant Certification (CMA or RMA) from NHA, AMT, or AAMA (required)
- CoverMyMeds experience (required)
- Prior authorizations for weight loss medications, electronically and over the phone (required)
- 2+ years of current Athenahealth outpatient EMR experience (required)
- 5+ years overall EMR experience
- 3+ years as a Medical Assistant post-externship (telehealth/remote experience is a strong plus)
- Self-starter mindset, strong organization, and high attention to detail
- Calm, kind communication style, even under pressure
Benefits
- $22/hour (W2, non-exempt)
- Medical, dental, vision
- 401(k)
- Fully remote, work-from-home
This one is not “just MA work.” It’s heavy prior-auth volume and real patient communication, which means speed matters, but tone matters too. If you’ve never lived inside CoverMyMeds and Athena at the same time, this will be a tough sell.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 23, 2025 | Uncategorized
This is an ops-meets-training role inside a fast-growing telehealth company. You’re the person who keeps L&D running clean: timelines, LMS upkeep, comms, tracking, and the thousand little details that make training actually land.
About Midi Health
Midi Health is a remote-first healthcare startup delivering care through a modern, human-centered model. As they scale, they’re building stronger systems across Clinical Operations, including learning, quality, and compliance.
Schedule
- Remote
- Schedule not listed (role supports clinical ops and training programs, so expect business-hours collaboration)
- Annual pay: $70,000–$80,000 (based on experience)
What You’ll Do
- Lead end-to-end L&D projects for Clinical and Clinical Ops teams (plan, coordinate content, implement, evaluate)
- Support and maintain the LMS: course uploads, learner tracking, reporting
- Coordinate training logistics: scheduling, materials, attendance, records
- Edit and format training videos for clarity, engagement, accessibility, and brand consistency
- Track project timelines and keep cross-functional stakeholders updated
- Draft and send internal communications for the L&D team
- Balance competing priorities and keep work moving forward
- Coordinate collaboration between L&D and clinical leadership
- Support virtual and occasional in-person meetings/events
What You Need
- Bachelor’s degree
- 3+ years of experience in a dynamic, fast-changing environment
- 2+ years supporting cross-functional learning projects (coordination, tracking, data/feedback to drive next steps)
- Strong project management, time management, and follow-through
- Excellent organization and attention to detail
- Strong written and verbal communication
- Comfortable in fast-paced, scaling environments
- Quick learner with new tools/systems
- Commitment to diversity and inclusion
- Proficient in Google Workspace, Notion, and Slack
- High EQ
Benefits
- Equity grants
- 401(k)
- Medical, dental, vision
- Generous vacation and sick time
- Laptop + home office stipend
If you’re looking at this as a “nice admin role,” it’s not. This is a coordination engine role. If you don’t like juggling stakeholders and deadlines, it’ll chew you up. If you do, it’s a clean resume builder.
Happy Hunting,
~Two Chicks…
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