by Terrance Ellis | Jan 26, 2026 | Uncategorized
This is a mission-driven writing role building study materials that help U.S. Air Force service members advance in their careers. If you’ve got deep enlisted USAF experience in a specific AFSC and you can translate technical guidance into clear, exam-ready content, this is a solid part-time remote lane.
About Kaplan
Kaplan is a global education company operating at the intersection of education and technology, creating learning materials and programs that support academic and professional advancement. They’ve been in the space for decades and continue expanding access through modern, remote-first work.
Schedule
- Part-time
- Remote/Nationwide (USA)
- Minimum 20 hours per week of content creation (within Kaplan’s writing standards)
- BYOD required (internet-connected computer; Chromebook not sufficient)
What You’ll Do
- Review employer-provided source material and identify key points for study content
- Create and edit study materials inside Kaplan’s web portal for career exams and related topics
- Write in technical English with strong grammar, spelling, and clarity
- Submit content for approval and revise based on reviewer feedback
- Serve as a content subject matter source for your AFSC specialty area, meeting minimum output guidelines
- Provide technical insight into selected AFSC fields
What You Need
- 15 years of active-duty USAF enlisted experience in the selected career field
- 10 years of military technical reading/writing experience
- Comfort with online navigation and Google Suite tools
- Strong written communication and attention to technical detail
- Significant documented AFSC training
- Career Assistance Advisor (CAA) training and experience
- Staff tour or instructor tour experience
Benefits
- Pay: $19.25/hour
- Remote work flexibility
- Tuition assistance and discounts (Gift of Knowledge program)
- Health and wellness benefits (eligibility starts day 1)
- 401(k) with company match after eligibility is met
- PTO package includes holidays, vacation, personal and sick time, plus 1 volunteer day and 1 DEI day
If you’ve actually lived the AFSC life and can write clean, structured study material without fluff, this is a “get paid for what you already know” kind of role.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 26, 2026 | Uncategorized
This is an ops-heavy support role that keeps contact center teams moving by handling new hire IDs, offboarding, client credentials, and roster accuracy. If you’re organized, fast, and strong in Excel, you’ll be the glue between Ops, IT, Recruiting, and the client when access issues pop up.
About BroadPath
BroadPath is a work-from-home services company supporting contact center operations, often in healthcare-adjacent environments. This role partners across internal teams and clients to keep agent credentialing, access, and reporting clean and compliant.
Schedule
- Remote (U.S.)
- Full-time schedule not listed
- Cross-functional role supporting daily, weekly, and monthly reporting needs
What You’ll Do
- Process new hire IDs and manage offboarding workflows
- Submit, track, and escalate issues related to agent client credentials
- Maintain accurate rosters and access records
- Collaborate with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting
- Track attrition in Salesforce and QuickBase
- Produce daily, weekly, and monthly reporting
- Support PHI cleanup and compliance needs as required
- Troubleshoot issues quickly, identify root causes, and drive resolutions in a fast-paced environment
- Influence stakeholders, communicate clearly, and manage priorities with urgency
What You Need
- Intermediate to advanced Microsoft Windows and Microsoft Office skills (strong emphasis on Excel)
- Familiarity with user settings, preferences, and common productivity tools
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and urgency-driven
- Ability to multitask and manage competing priorities in a fast-paced environment
- Strong customer service mindset with focus on client satisfaction
- Understanding of contact center processes and support operations
- Comfort working collaboratively with IT service teams
Benefits
- Not listed in the posting (compensation is based on market range and may vary by location)
This is the kind of role where you win by being the person who closes loops: access granted, roster updated, issue documented, trend flagged.
Keep access tight. Keep rosters clean. Keep the floor running.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 26, 2026 | Uncategorized
If you’re detail-obsessed, comfortable with payroll tax language, and you can keep customer data clean across multiple systems, this is your kind of role. You’ll maintain tax profiles, process customer update requests, and translate federal, state, local, and territorial tax agency updates into accurate system data that keeps filings on track.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-focused BPaaS partner supporting payroll, taxes, benefits, and HR services for organizations using Workday. OSV helps customers keep operations accurate and compliant through automated tools and expert support teams.
Schedule
- Full-time
- Remote (U.S.)
- Fast-paced environment managing multiple customers and deadlines
- Evergreen posting (applications accepted on an ongoing basis)
What You’ll Do
- Serve as the primary point of contact for customers on systems, basic tax questions, and tax applications
- Manage customer cases for assigned teams, delivering timely, professional responses and coordinating with other departments as needed
- Maintain and update customer tax profile data in internal systems, including:
- TPA updates
- Tax rates
- Customer profile details
- Capture and interpret electronic/published updates from taxing agencies (federal, state, local, territorial) and enter data accurately into multiple systems (e.g., TaxEx, Workday)
- Proactively manage cases tied to Workday data/configuration anomalies that could impact tax filing
- Provide feedback to leadership on knowledge gaps (missing FAQs, recurring customer questions)
- Review and analyze employee and employer payroll tax data on behalf of customers
- Meet quality and production metrics
- Support special projects as assigned
What You Need
- Working knowledge and language of payroll and payroll tax
- 2+ years of customer service experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (especially Excel)
- Strong attention to detail, organization, and time management
- Ability to manage multiple projects with competing deadlines
- Working knowledge of tax rules and requirements
Benefits
- Not listed in the posting (OSV notes values-based culture, upward mobility, and professional development)
If you want to get deeper into payroll tax without being the person running payroll, this is a clean lane. It’s basically “keep the tax engine accurate so nobody’s filings blow up.”
Keep profiles correct. Catch anomalies early. Protect the filing.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 26, 2026 | Uncategorized
If you’re nasty with Excel and you actually enjoy cleaning up messy enrollment data, this role is a strong fit. You’ll support benefits operations by processing applications, validating data, resolving discrepancies, and keeping reconciliations accurate across systems like Workday and Cobrapoint.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-exclusive BPaaS provider supporting HR, payroll, and finance for over 1,000 Workday customers. Their Benefits Services teams support benefit administration, reconciliation, and COBRA/direct bill services using Workday and Cobrapoint technology.
Schedule
- Full-time
- Remote (U.S.)
- Flexible hours (extra hours as needed)
What You’ll Do
- Support internal and external Benefits Services customers using Workday and Cobrapoint
- Assist leadership and specialists with tracking benefits information using data processing tools
- Process member applications by reviewing data for deficiencies
- Assign codes to data and establish data entry priorities
- Resolve discrepancies using department policies and procedures
- Verify entered data by reviewing, correcting, and updating records
- Support regulatory submissions and reply transactions
- Maintain files of enrollment forms and related documentation
- Work independently and collaboratively while handling sensitive, confidential information
What You Need
- High school diploma (required)
- 2–3 years of customer service or related experience and/or training
- Data entry proficiency
- High working knowledge of Excel processes and tools
- Ability to build and improve tools within Excel and use existing tools effectively
- Strong communication skills (phone, email, in-person)
- Professionalism, reliability, and punctuality
- Strong analytical, research, and follow-up skills
- Ability to multitask and stay effective in a fast-paced environment
- Positive attitude and willingness to adapt
Benefits
- Not listed in the posting (OSV notes values-based culture, professional development, and upward mobility)
If your Excel game is strong and you’re the type who can spot a discrepancy before it becomes a problem, this is a clean remote role with transferable benefits ops experience.
Reconcile the data. Fix the gaps. Keep benefits accurate.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 26, 2026 | Uncategorized
This is a solid entry-level payroll lane for someone who wants real Workday exposure and doesn’t mind a fast pace. You’ll handle payroll settlements, on-demand payments, and daily controls while learning the payroll business in a client-facing environment.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-exclusive BPaaS provider supporting HR, payroll, and finance for over 1,000 Workday customers. OSV helps clients streamline payroll operations with in-tenant technology and expert services.
Schedule
- Full-time
- Remote (U.S.)
- Fast-paced environment supporting multiple customers with tight deadlines
What You’ll Do
- Process payroll settlements in client Workday applications
- Settle on-demand payments as requested
- Maintain client-specific support documentation
- Manage daily control reports
- Perform treasury exception tasks
- Work closely with a team to support shared goals and meet service expectations
What You Need
- High school diploma or GED (higher education preferred)
- 1–2 years of payroll customer service experience
- Microsoft Word experience and proficiency in Excel
- Strong communication and customer service skills
- Strong organization, attention to detail, and time management
- Ability to multitask, meet tight deadlines, and handle competing priorities
- Strong math and problem-solving skills
- Discretion when handling sensitive customer information
- Comfort working in a flexible, changing environment
Benefits
- Not listed in the posting (company notes a values-based culture, upward mobility, and professional development)
If you’re trying to get your foot in the payroll door and you want Workday on your resume, this is a clean starting point.
Settle clean. Track the details. Keep payroll moving.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 26, 2026 | Uncategorized
If you’re the person who can run payroll end to end without blinking, keep multiple clients on track, and still troubleshoot the weird edge cases at quarter and year-end, this role is built for you. You’ll own daily casework, client calls, Workday payroll configuration, and the year-end grind while keeping service levels tight.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-exclusive BPaaS provider supporting HR, payroll, and finance for over 1,000 Workday customers. OSV delivers payroll and related services through in-tenant technology and expert teams, with a focus on transforming payroll operations beyond transactional work.
Schedule
- Full-time
- Remote (U.S.)
- Fast-paced environment supporting multiple customers with various deadlines
What You’ll Do
- Serve as the named Payroll Specialist for Managed Payroll and Payroll Administrative customers
- Support broader payroll, tax, and garnishment customers as needed across service levels
- Manage and respond to customer cases daily to meet SLAs and maintain strong client satisfaction
- Handle escalations from payroll teams and internal stakeholders
- Resolve customer issues end to end, including:
- Customer escalation handling
- Root Cause Analysis (RCA) documentation
- Implementing fixes to prevent repeat issues
- Lead weekly, monthly, and quarterly client calls
- Participate in new client transitions and cross-functional service calls (including tax)
- Configure basic to medium-complex Workday payroll elements:
- Pay components
- Deductions
- Run categories
- Support year-end processing and assist with special projects as needed
- Troubleshoot quarter and year-end audit reports and provide recommendations
- Meet production, quality metrics, and scorecard expectations
- Maintain payroll support documentation
- Collaborate closely with peers and customer teams to resolve requests and improve processes
What You Need
- Associate’s degree
- 3+ years of end-to-end payroll experience (processing, research, payroll logic, troubleshooting)
- 3+ years in customer experience or equivalent client-facing support skills
- Advanced proficiency in Microsoft Excel and Word
- Strong understanding of:
- Payroll taxes
- Intermediate payroll configuration
- Payroll compliance
- Multi-jurisdiction taxation
- Year-end processing and W-2 support/adjustments
- Strong written and verbal communication skills
- Strong critical thinking, consultative problem-solving, and attention to detail
- Ability to manage workload independently and meet tight deadlines with competing demands
Benefits
- Not listed in the posting (company notes values-based culture, professional development, and upward mobility)
If you’ve got Workday payroll chops (or want to deepen them) and you’re comfortable owning multiple clients at once, this is a strong step up.
Run it clean. Fix it fast. Close the quarter strong.
Happy Hunting,
~Two Chicks…
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