Cancellation Specialist – Veterans Evaluation Services

Job Introduction
Maximus is currently looking for Cancellation Specialists to join our Veterans Evaluation Services team. This is a remote opportunity. The Cancellation Specialist is responsible for reviewing, researching, and processing cancellation requests.

Job Summary
Essential Duties and Responsibilities:

  • Review case comments to determine the eligibility for all cancellations, to include no shows and late cancellations, and then process the case accordingly. Process eligible cancellations for final submission (VES scheduled appointments or cancellation initiated by the VA) to VA through EMS.
  • Work closely in conjunction with other Cancellation Specialists and Scheduling Manager to submit all cancellations in a timely manner.
  • Research why the appointment was missed, canceled or moved and submit the update to the VA.
  • Maintain thorough documentation of the process for all cancellations following established SOP’s.
  • Send “Daily Productivity” email with number of daily processed cancellations to Scheduling Manager.
  • Identify trends and errors created by other departments and notify the Scheduling Supervisor.
  • Notify all veterans and/or providers regarding cancellations when necessary.
  • Communicate and assist other departments in a collaborative effort to expedite cases.
  • Promptly address emails and any voicemails on a daily basis.

Minimum Requirements:

  • High School Diploma or equivalent.
  • 2-4 years of related experience.
  • Self-starter.
  • Advanced verbal and interpersonal skills.
  • Advanced written communication skills, to include excellent grammar.
  • Advanced reading and comprehension abilities.
  • Advanced analytical skills and detail-oriented.
  • Advanced multi-tasking skills.
  • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines.
  • Proficient typing skills.
  • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Education and Experience Requirements
Home Office Requirements

Internet speed of 20mbps or higher required (you can test this by going to
Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
OS for Windows – Windows 10 or Windows 11
OS for Mac – Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Hardwired internet (ethernet) connection
Private work area and adequate power source
A second monitor is highly recommended for most positions