by Terrance Ellis | Feb 24, 2026 | Uncategorized
If you want a straightforward remote role where you can put your head down, hit your numbers, and keep it moving, this is that. You’ll enter data from scanned images into a capture system, maintain high accuracy, and meet hourly production goals.
About Firstsource
Firstsource is a global business process management partner that supports clients across multiple industries, including healthcare operations. This role supports client workflows by accurately entering data that feeds internal adjudication systems. It’s production-focused work where speed and accuracy matter.
Schedule
- Remote, work from home
- Start date (tentative): 3/9/2026
- Production environment with hourly volume expectations
What You’ll Do
- Enter data from scanned and/or processed images into a data capture system
- Meet expected hourly production volume goals
- Maintain quality levels above minimum standards set by management
- Increase speed and task difficulty over time as training progresses
- Maintain a neat and orderly workstation and follow compliance program requirements
- Support additional projects as assigned by management
What You Need
- High school diploma or equivalent
- Strong data entry skills with computer knowledge and basic math skills
- Typing speed of at least 35 WPM with 98% accuracy (test required)
- Strong organization skills and reliable follow-through
- Excellent attendance, punctuality, and comfort working in a production environment
Benefits
- Remote work environment
- Entry-level role with a defined start date (tentative 3/9/2026)
- Pay rate: $14/hour
- Production-based growth as speed and accuracy improve
This one is simple: if you can type accurately and stay consistent, you’ll be fine. If your accuracy slips, the job will eat you alive.
Quiet grind. Clean work. Steady check.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
If you’re a certified outpatient coding pro who loves precision, this role is all about protecting revenue integrity by catching coding issues before they become compliance problems. You’ll audit outpatient records, validate CPT/HCPCS and ICD-10-CM coding, and turn findings into clear reports and targeted training.
About Firstsource
Firstsource is a global business process management partner supporting healthcare operations and other industries at scale. This role supports outpatient coding accuracy and compliance, helping ensure coding practices align with payer rules and regulatory guidelines. Your work helps protect revenue integrity through audit-driven improvement.
Schedule
- Remote, work from home
- 8:00 AM–5:00 PM ET
What You’ll Do
- Audit coded outpatient medical records across ED, day surgery, observation, ancillary services, and outpatient clinics
- Validate CPT, HCPCS, and ICD-10-CM codes, including E/M levels, sequencing, and modifier usage
- Confirm documentation supports services billed and aligns with OPPS rules, NCCI edits, and payer policies
- Identify coding issues such as overcoding, undercoding, missed codes, incorrect sequencing, and modifier errors
- Assess documentation clarity and completeness and provide feedback to improve documentation quality
- Identify and escalate compliance risks like unbundling, modifier misuse, and billing conflicts
- Prepare audit reports with results, trends, and recommendations
- Deliver education and training based on audit findings and coach coders to improve performance
- Collaborate with supervisors, trainers, and HIM leadership to implement corrective actions
What You Need
- Required certification: CPC or CCS (AHIMA or AAPC credential)
- 3+ years of hands-on outpatient coding experience in a U.S. hospital setting
- Prior coding audit or quality assurance experience (preferred)
- Strong knowledge of CPT, HCPCS, ICD-10-CM, modifiers (including -25, -59, LT/RT), and outpatient reimbursement (APCs/OPPS)
- Knowledge of CCI edits and MUEs
- Familiarity with encoder/EHR tools (example platforms include 3M, Epic, Cerner, TruCode)
- Strong analytical skills and the ability to write and explain findings clearly
Benefits
- Remote schedule (8:00 AM–5:00 PM ET)
- Audit-focused role with education/coaching responsibilities
- Clear performance standards (accuracy, timeliness, reporting, education contribution)
- Equal Opportunity Employer
This is a specialist seat. If someone doesn’t already have CPC/CCS plus 3+ years outpatient hospital coding, they’re not getting through the door. If they do, this is a strong “level up” role with real authority.
Be the standard everyone has to meet.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
If you’ve already touched medical claims and you’re the type who likes clean rules, clean documentation, and clean decisions, this role is a steady $16/hour lane. You’ll review claims for validity and coverage, request missing info, and move files to approval, denial, or settlement with accuracy and compliance.
About Firstsource
Firstsource is a global business process management (BPM) partner supporting operations across Healthcare, Telecom/Media, and Banking/Financial Services. They help clients improve efficiency and outcomes through redesigned processes and delivery at scale. This role supports health plan and healthcare services work tied to medical claims.
Schedule
- Full-time
- Remote (work from home)
- Start date: TBD
- May require 2-factor authentication apps on a personal device (per company/client requirements)
What You’ll Do
- Review medical insurance claims for validity, completeness, and compliance with policy terms
- Collect, organize, and analyze documentation like medical records, accident reports, and policy details
- Ensure claims processing aligns with internal policies and regulatory requirements
- Investigate claims when needed by speaking with claimants/witnesses and collaborating with experts
- Analyze coverage and determine liability and benefits payable
- Evaluate loss/damage and determine appropriate settlement amounts
- Communicate with claimants and stakeholders to explain process, request info, and give updates
- Recommend approval, denial, or settlement negotiation and process claims in a timely way
- Maintain organized claim files, generate reports, and stay current on industry rules and best practices
What You Need
- High school diploma or equivalent
- Medical claims processing experience (required), including claims software/tools
- Strong communication skills (verbal/written), including negotiation and active listening
- Strong analytical and problem-solving skills with high attention to detail
- Ability to adapt in a fast-paced environment with shifting workloads
- Basic math, intermediate typing, and basic computer skills
- Preferred: knowledge of medical terminology, ICD-9/ICD-10, CPT, HCPCS, and HIPAA
- Ability to pass background investigation, work authorization verification, and drug test
Benefits
- $16.00/hour pay rate
- 401(k) with matching
- Health, dental, vision, and life insurance
- Paid time off
- Flexible spending account
- Employee assistance program
- Referral program
This one isn’t for beginners. If you don’t already have medical claims processing experience, you’ll get filtered out. If you do, it’s a straightforward way to stay remote and stay in healthcare ops.
Be the person who gets it right the first time.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 24, 2026 | Uncategorized
If you’re the kind of person who hears a call and instantly knows what should’ve happened, this role is for you. You’ll audit quality, spot performance trends, and coach agents in English and Spanish while helping the team stay aligned with service standards and client expectations.
About Firstsource
Firstsource is a global business process management partner supporting contact center operations across industries, including healthcare. They focus on improving service performance through process discipline, data, and people development. This role supports quality initiatives and client standards in a remote environment.
Schedule
- Remote, work from home
- Full-time (implied by role structure and expectations)
- Ongoing collaboration and coaching cadence with agents and internal teams
What You’ll Do
- Analyze individual, team, and overall quality metrics to identify trends and improvement opportunities
- Conduct audits, side-by-sides, coaching sessions, and development meetings to improve performance
- Maintain and manage internal quality data repositories to track trends and guide action plans
- Collaborate with other Quality Analysts to share updates and support training content/materials
- Stay current on quality best practices and contribute to improvements in scoring and guidelines
- Serve as a point of contact for quality-related client questions and communications
- Support additional projects and duties as assigned
What You Need
- Fluent bilingual English/Spanish (written and verbal), able to audit and coach in both languages
- 2 years of experience in an international contact center (quality experience required)
- 2 years of healthcare experience
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word)
- Strong knowledge of contact center operations and quality monitoring
- Strong coaching skills with the ability to deliver feedback constructively and confidentially
- Strong organization, attention to detail, and ability to manage multiple priorities
- Bachelor’s degree in a related field (preferred) or equivalent experience
Benefits
- Remote work environment
- Quality-focused role with coaching and development responsibilities
- Cross-team collaboration and exposure to client-facing quality initiatives
- Career growth potential through quality leadership work
This is not an entry-level seat. If you don’t have quality monitoring plus healthcare experience, it’s a stretch. If you do, this one’s a strong upgrade from frontline calls.
Be the standard. Raise the standard.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 23, 2026 | Uncategorized
If you like helping people navigate the “adulting” side of work without making it feel like a maze, this one fits. You’ll be the go-to support for employees across enrollment, COBRA, LOA support, and benefits troubleshooting.
About Upstream Rehabilitation
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services, with 1,200+ locations, 26 brand partners, and 8,000+ employees. Their mission is to inspire and empower the lives they touch while using data, technology, and innovation to operate at scale.
Schedule
- Full-time
- Remote (Nashville West, TN listed; Remote, US)
What You’ll Do
- Support and administer employee benefit programs with accuracy and care
- Manage the benefits lifecycle from enrollment through COBRA (notifications, approvals, reporting)
- Help employees troubleshoot benefits issues and guide them through enrollment choices
- Provide strong customer service to employees, candidates, vendors, and guests
- Respond to inquiries within 1–2 business days and aim for one-call resolution
- Maintain compliance with federal/state rules and internal policies
- Protect confidentiality of employee information
- Assist with other projects and duties as assigned
What You Need
- High school diploma or equivalent
- 1–3 years of benefits administration experience (insurance, leave management, workers’ comp, COBRA)
- Strong computer skills, including web-based systems and data management tools
- Ability to adapt to shifting priorities
- Strong attention to detail, organization, and customer service
- Ability to juggle multiple tasks and deadlines
- Ability to work independently and with a team
- Sound judgment and problem-solving skills
Benefits
- Annual paid Charity Day
- 100% employer-paid medical premium option available
- Dental and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive leadership + professional development
Compensation
- $50,000–$65,000/year (based on factors like experience, background, and location)
If you’ve done HR admin or benefits support before, this is a clean step up into a role where you’re basically the “benefits translator” for the whole company.
Happy Hunting,
~Two Chicks…
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