by Terrance Ellis | Dec 26, 2025 | Uncategorized
If you’re the kind of person who treats protected health info like it’s gold, loves clean documentation, and can move fast without getting sloppy, this role fits. You’ll manage and process medical record release requests, making sure everything is compliant, secure, accurate, and delivered in the right format.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their model is built on connection, evidence-informed care, and expanding access for clients with complex needs.
Schedule
- Remote (U.S.)
- Hybrid expectation if you live within 45 minutes of a Charlie Health office
- Not available in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC
What You’ll Do
- Receive, review, and process requests for protected health information (PHI) under company, state, and federal guidelines
- Maintain confidentiality and security of all protected information
- Validate requests and supporting documentation (authorizations, subpoenas, affidavits, POA directives, STD/work comp, regulatory requests, etc.)
- Send invalid request notifications when documentation is incomplete or not valid
- Pull accurate records from the EMR and other sources, verify patient details and dates of service, and release records in the requested format
- Track every request from start to finish in the ROI log, documenting steps and inquiries
- Manage inbound calls to the medical records department, voicemails, faxes, mail, and electronic communication
- Respond to internal requests via email, Slack, and other channels
- Document disclosures that do not require patient authorization (accounting of disclosures)
- Scan/upload documents and correspondence into the EMR
- Serve as an internal resource for ROI questions and support basic training/development
- Flag volume changes, workflow issues, and improvement ideas to the HIM Director
- Support operations initiatives and performance improvement efforts
- Handle other administrative duties as needed
What You Need
- Associate’s degree required, or equivalent ROI experience
- 1+ year experience in behavioral health medical records or related field
- Healthcare setting experience is a strong plus
- Strong comfort with email/phones/fax/copiers and MS Office/standard business tools
- Ability to prioritize and handle multiple requests in a fast-paced environment
- Extremely high attention to detail (accuracy matters more than vibes here)
- Professional written and verbal communication in English
- Work authorization in the U.S. and native or bilingual English proficiency
- Comfortable using cloud-based tools (Google Suite, Slack, Zoom, Dropbox, Salesforce) plus EMR and survey software
Benefits
- Comprehensive benefits for full-time, exempt employees
Compensation
- Target base pay: $44,000–$60,000 annually (final offer depends on location, experience, internal equity, and business needs)
Straight talk: this is a compliance-heavy role. If you like structure, checklists, and “do it right the first time” work, you’ll thrive. If you hate meticulous review and documentation, this job will chew you up.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 26, 2025 | Uncategorized
If you’re the type who can herd cats with compassion, train fast, and keep onboarding tight while everything scales and shifts, this role is for you. You’ll own the clinical onboarding experience end-to-end, making sure new hires feel supported, trained, and ready to move into client-facing care without missing steps.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, evidence-informed practices, and a model built for clients with complex needs.
Schedule
- Remote (U.S.)
- Hybrid expectation if you live within 45 minutes of a Charlie Health office
- Full-time role with cross-team collaboration (recruiting, HR ops, leadership, regulatory)
What You’ll Do
- Manage new hire onboarding from preboarding through launch into client-facing care
- Support clinical training by learning the day-to-day responsibilities of assigned onboarding cohorts
- Guide new hires through Charlie Health’s onboarding steps, jumping in with extra training and support when needed
- Maintain consistent communication with new hires via email, phone, and text
- Keep onboarding materials current, clinically relevant, and effective across learning styles
- Partner with recruiting, onboarding, leadership, regulatory, and HR operations to track progress and performance
- Conduct periodic audits of employee file data for timeliness and completeness
- Handle sensitive information with strict confidentiality
- Escalate issues quickly, calmly, and with discretion
- Build strong working relationships with clinical and administrative leaders and external partners
- Other duties as assigned
What You Need
- Bachelor’s degree (required)
- 2+ years of HR onboarding administration or training experience (required)
- HR experience in a clinical setting (highly desired)
- Strong written and verbal communication
- High discretion and ability to maintain confidentiality
- Detail-oriented, organized, and comfortable juggling moving parts
- Problem-solver who can think outside the box without breaking compliance
- Comfort using cloud-based tools (Google Suite, Slack, Zoom, Dropbox)
- Strong interpersonal skills with a consultative, relationship-driven style
- Work authorization in the U.S. and native or bilingual English proficiency
Benefits
- Comprehensive benefits offered to full-time, exempt employees
Compensation
- Target base pay: $44,000–$58,000 annually (final offer depends on location, experience, internal equity, and business needs)
Quick gut-check: this is not a “send a welcome email and call it onboarding” job. This is operations + training + people support, in a fast-scaling environment where processes will change. If you like structure but can flex without spiraling, it’s a good fit.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 26, 2025 | Uncategorized
This is a leadership seat for an independently licensed clinician who can run a high-volume, high-standard admissions operation and still jump in to complete biopsychosocial assessments when needed. You’ll manage and develop the admissions clinical team, tighten processes, ensure compliance, and directly impact how many clients Charlie Health can serve.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, evidence-informed practices, and a model designed for clients with complex needs.
Schedule
- Remote (United States)
- Full-time, exempt (salaried)
- Monday–Friday: 11am–7pm or 12pm–8pm (role may require flexibility beyond set hours)
- Not presently available in Illinois
What You’ll Do
- Manage a team of Admissions Assessment Therapists, Associates, and/or Coordinators to hit departmental objectives
- Lead supervision and development, including:
- Performance reviews
- Weekly 1:1 check-ins
- Team meetings
- Hiring, training, coaching, and ongoing growth plans
- Oversee intake and assessments for national virtual IOP programming
- Complete monthly chart audits to ensure compliance and quality assurance
- Partner cross-functionally with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle, and Utilization Review to improve the admissions process and client experience
- Help define admissions best practices and create/revise policies and procedures
- Handle escalations, provide service recovery, and determine next steps for complex situations
- When needed, complete HIPAA-compliant virtual biopsychosocial assessments across age groups (children through adults)
- Identify when crisis intervention, safety assessment, or a higher level of care is needed and coordinate accordingly
- Build provisional diagnoses using DSM-5 criteria and document thoroughly in the EMR
- Assign treatment team members and group schedules and communicate new admissions to staff
- Adapt quickly to organizational change and shifting priorities as the company scales
What You Need
- 2+ years of behavioral health admissions supervisory/management experience (required)
- Master’s degree in mental health or related field (required)
- Independent mental health licensure (required; all disciplines welcome)
- Strong project management skills in a fast-paced environment
- Ability to motivate teams, communicate clearly, and build rapport across all levels
- High proficiency navigating EMR systems
- Salesforce experience preferred
- Comfort with cloud-based tools (Gmail, Slack, Dropbox, Zoom, Office, EMR)
- Experience working with a wide range of ages
- Work authorization in the U.S. and native or bilingual English proficiency
- Reliable, confidential, telehealth-ready tech setup
Benefits
- Comprehensive benefits offered to full-time, exempt employees
Real talk: this is not a “clinical supervisor who rarely touches cases” situation. They want a builder who can lead people, own metrics, standardize quality, and still perform the work when the line gets long.
Take action: if you’re in Illinois, don’t waste time on this one since it’s currently not available there. If you’re not, this is a strong move if you’ve actually led admissions teams and can prove outcomes (volume, time-to-admit, QA/compliance scores, team KPI lift).
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 26, 2025 | Uncategorized
This role is for a master’s-level clinician who can build quick rapport, run strong biopsychosocials, and make sharp level-of-care decisions in a fast-moving, virtual admissions environment. You’ll be the clinical front door: assessing needs, guiding families, and setting clients up with the right treatment plan from day one.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, evidence-informed practices, and a model built for people with complex needs.
Schedule
- Remote (United States)
- Full-time, exempt
- Must be available 12pm–8pm (options listed by Charlie Health):
- Monday–Friday, or
- Sunday–Thursday
- Telehealth-ready: reliable, confidential tech setup required
- Not available in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC
What You’ll Do
- Meet with clients at admission, build rapport, and guide them through intake with clarity and care
- Complete virtual biopsychosocial assessments across a broad age range (children through adults)
- Determine appropriateness and fit for a virtual Intensive Outpatient Program (IOP) level of care
- Develop provisional mental health diagnoses using DSM-5 criteria
- Document client information in the EMR according to regulatory standards
- Assign treatment team members and group schedules, and communicate new admissions to staff
- Coordinate with Admissions, Benefits Verification, Utilization Review, and Clinical teams to move intakes efficiently
- Collaborate with referral sources (hospitals, treatment centers, psychiatrists, therapists, and other providers)
What You Need
- Master’s degree in mental health, social work, or a related field (required)
- Experience working with a wide range of ages (children, teens, young adults, and adults)
- Experience with behavioral health assessments and admissions (preferred)
- Strong interpersonal skills and a confident, warm communication style
- Comfort moving quickly while keeping documentation accurate and clinically sound
- Work authorization in the U.S. and native or bilingual English proficiency
- Reliable technology to deliver compliant, uninterrupted telehealth services
Benefits
- Comprehensive benefits offered to full-time, exempt employees
Compensation
- Expected base pay: $50,000–$60,000 per year (depends on location, experience, and internal equity)
- Total compensation may include additional incentives/bonuses depending on role structure
One real talk note: this job wants someone who can be clinically solid and operationally fast. If you’re slow-and-perfect in documentation, it’ll feel like quicksand. If you’re fast-and-sloppy, you won’t last. The sweet spot is calm, structured, and efficient.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 26, 2025 | Uncategorized
This role is for somebody who can keep referral sources informed during treatment and then land the plane clean at discharge. You’ll build aftercare plans that are realistic, clinically appropriate, and actually get clients placed, not just “here’s a list of providers, good luck.”
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care by building real connection between clients, clinicians, loved ones, and the communities that support them.
Schedule
- Remote (United States)
- Full-time (exempt)
- Not available to candidates in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, Washington DC
- Some roles ask about late afternoon/evening availability during the application process
What You’ll Do
- Provide consistent, high-quality treatment updates to referral sources (hospitals, outpatient practices, schools, government orgs)
- Build and maintain strong, professional relationships with referral providers
- Coordinate discharge planning and develop comprehensive, clinically appropriate discharge plans
- Identify appropriate aftercare resources and make accurate, timely referrals for discharging clients
- Use and maintain a nationwide provider database to locate strong-fit referral options
- Submit referrals via each external provider’s preferred communication channels
- Follow up with clients and external providers to verify placement and smooth transitions
- Ensure receiving providers have the required clinical materials and information to evaluate referrals
- Document case management contacts in progress notes and update therapists/case managers and the treatment team
- Collaborate with internal teams (clinical, admissions, outreach/partnerships) to support client needs
- Follow policies and procedures while meeting performance metrics goals
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or a related field
- 2+ years of relevant experience (healthcare preferred), such as:
- Case management
- Discharge planning
- Referral relations
- Admissions
- Outreach
- Strong interpersonal, relationship-building, and listening skills
- Metrics-driven mindset and comfort working toward concrete targets
- Excellent written and verbal communication skills
- High organization and attention to detail in a fast-paced environment
- Work authorized in the U.S.; native or bilingual English proficiency
- Proficiency in Salesforce plus Google Suite/Microsoft Office
Benefits
- Comprehensive benefits for full-time, exempt employees
- Base pay: $52,500–$60,000 (final pay varies by location and experience)
- Total compensation may include incentives, discretionary bonuses, and other Charlie Health-sponsored benefits
This is the kind of job where “organized” can’t be a vibe, it has to be a skill. If you’re strong at follow-through, placement verification, and clean documentation, you’ll look like a superhero here.
Happy Hunting,
~Two Chicks…
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