by Terrance Ellis | Sep 3, 2025 | Uncategorized
Help clients and families transition smoothly by coordinating treatment updates and discharge planning with referral sources.
About Charlie Health
Charlie Health’s mission is to connect people to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients, clinicians, care teams, and loved ones. By focusing on people with complex needs, we expand access to meaningful care and drive better outcomes from home.
Schedule
- Remote, United States (#LI-REMOTE)
- Standard full-time schedule with flexibility to support client and referral source needs
- Evening availability preferred
Responsibilities
- Provide consistent, professional treatment updates to referring providers and answer questions
- Develop comprehensive discharge plans for clients completing treatment
- Make timely, accurate referrals to aftercare providers and verify placement
- Use nationwide provider database to identify referral options
- Document case management contacts and updates; collaborate with clinical teams
- Build trusted relationships with referral partners, clients, and families
- Partner with Clinical Outreach and Partnerships teams to understand provider capabilities
- Achieve performance metrics and adhere to policies and compliance standards
Requirements
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 2+ years of relevant experience (e.g., case management, discharge planning, admissions, referral relations, outreach)
- Strong communication, listening, and relationship-building skills
- Metrics-driven mindset; highly organized with attention to detail
- Proficiency with Salesforce and Google Suite/Microsoft Office
- Ability to thrive in a fast-paced environment and learn quickly
- Work authorization in the United States; English proficiency required (Spanish bilingual a plus)
Benefits
- Base salary: $52,500–$60,000 annually (based on location, experience, and equity considerations)
- Eligible for incentive compensation, discretionary bonuses, and other short- and long-term packages
- Comprehensive Charlie Health-sponsored benefits for full-time exempt employees
- Remote work flexibility
Ready to make a lasting impact by ensuring clients receive the right care at the right time? Apply today and help us expand access to behavioral health treatment.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 3, 2025 | Uncategorized
Support critical care operations by ensuring accuracy, integrity, and efficiency in patient data management while contributing to life-saving behavioral healthcare.
About Charlie Health
Charlie Health exists to connect people to personalized, virtual behavioral health treatment. We focus on individuals with complex needs, expanding access to meaningful care and driving better outcomes from home. As one of the fastest-growing organizations in healthcare, we are redefining what mental health treatment can look like.
Schedule
- Part-time, remote (U.S.)
- Flexible work in a mission-driven environment
- Rolling application review
Responsibilities
- Data Review & Transfer: Accurately review and transfer patient data between Salesforce and medical records systems, ensuring compliance with internal and regulatory standards.
- Chart Maintenance: Maintain complete, up-to-date, and organized patient charts and records.
- Data Entry & Management: Enter and update patient information across systems, ensuring accuracy and resolving discrepancies quickly.
- Administrative Support: Assist admissions and clinical teams with scheduling, documentation, meetings, and correspondence.
- Compliance: Protect patient confidentiality and follow HIPAA and organizational standards for data handling and storage.
- Collaboration: Work closely with admissions, clinical, and admin teams to ensure seamless communication and patient support.
- Training & Development: Participate in training to strengthen skills in care administration, data management, and compliance practices.
Qualifications
- 1+ years of relevant professional experience
- Associate or Bachelor’s degree in Health Sciences, Communications, or related field
- Previous experience in healthcare administration, data operations, or related roles a plus
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Strong written and verbal communication skills; collaborative mindset
- Commitment to confidentiality and compliance standards
- Proficiency with GSheets, Salesforce, or EMRs is a plus
Benefits
- Competitive hourly pay
- Flexible part-time schedule
- Mission-driven, supportive remote-first culture
- Opportunities for growth and skill development
Note: This role is not open to candidates residing in Illinois.
At Charlie Health, we act with urgency and purpose—because when our team succeeds, our patients succeed. If you are ready to make an impact and help expand access to life-saving mental health treatment, we’d love to meet you.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 3, 2025 | Uncategorized
Lead and optimize a high-performing data operations team driving accuracy, efficiency, and impact in virtual behavioral healthcare.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment rooted in connection—between clients and clinicians, care teams, families, and communities. By focusing on people with complex needs, we expand access to meaningful care and drive better outcomes from home. We’re one of the fastest-growing organizations in healthcare, building a team that’s redefining what treatment can look like for those who need it most.
Schedule
- Full-time, remote (U.S.)
- Collaborative, mission-driven team environment
- Fast-paced, performance-driven culture
What You’ll Do
- Lead a Team: Supervise Care Delivery Specialists, driving performance, productivity, and a collaborative team culture.
- Data Reconciliation: Oversee reconciliation processes to ensure data accuracy, integrity, and consistency.
- Data Entry & Migration: Manage manual data entry and coordinate data migration projects, ensuring accuracy and timely execution across systems.
- Quality Assurance: Implement QA audits and protocols to validate data and maintain high standards.
- Process Improvement: Continuously evaluate workflows, streamline processes, and identify automation opportunities.
- Cross-Functional Collaboration: Partner with Admissions, Care Experience, Compliance, and other teams to align data operations with organizational goals.
- Documentation & Standards: Maintain process documentation and ensure compliance with established policies and standards.
What You Need
- 3+ years of relevant professional experience in data operations or management
- Bachelor’s degree in Health Sciences, Communications, or related field
- Strong knowledge of data reconciliation, entry, and migration workflows
- Prior leadership or supervisory experience strongly preferred
- Proficiency in tools such as Google Sheets, Salesforce, and EMRs a plus
- Exceptional organizational skills, detail orientation, and ability to manage multiple priorities
- Strong communication and collaboration skills to work cross-functionally in a fast-paced setting
Benefits
- Competitive salary
- Comprehensive medical, dental, and vision coverage
- PTO, sick leave, and parental leave
- 401(k) retirement plan
- Mission-driven remote-first culture with opportunities for growth
At Charlie Health, we work with urgency and purpose—because when our teams succeed, our patients succeed. If you’re ready to drive impact, lead with compassion, and grow in a role where your work truly saves lives, we’d love to meet you.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 3, 2025 | Uncategorized
Support patient access and maximize reimbursement in a fully remote healthcare operations role.
About Us
We are a healthcare organization committed to delivering timely, patient-centered care supported by strong financial operations. Our Revenue Cycle team ensures patients have smooth access to services while optimizing reimbursement and compliance. As part of our team, you’ll work collaboratively with patients, providers, and insurance representatives to make a real impact on care delivery.
Schedule
- Full-time, remote (California)
- Reports to the Intake Financial Clearance Manager
- Monday–Friday schedule, with collaboration across patients, payers, and providers
Responsibilities
- Monitor work queues for registration, referrals, and prior authorizations; obtain all necessary financial clearance elements
- Verify insurance coverage and comply with payer requirements for referrals, authorizations, and pre-certifications
- Document all referral and authorization details in practice management systems
- Partner with practices, providers, patients, and insurance carriers to secure payer approvals
- Support clinicians by providing clear guidance on payer requirements and financial clearance issues
- Escalate denied or unresolved accounts according to policy
- Update patient demographics, insurance, and registration data accurately in system records
- Provide excellent customer service through timely, professional phone, email, and chat support
- Maintain strict confidentiality of patient financial and medical records (HIPAA compliance)
- Collaborate with revenue cycle staff to support continuous process improvement
- Meet productivity and quality assurance goals in line with department standards
Requirements
- High school diploma or GED required; associate degree or higher preferred
- 1–3 years patient registration or insurance experience (at least 1 year in customer service required)
- Strong knowledge of insurance processes, CPT/ICD-10 codes, and healthcare terminology
- Exceptional verbal and written communication skills with ability to handle complex situations
- High attention to detail, independent problem-solving, and customer-focused judgment
- Ability to maintain confidentiality and comply with state/federal regulations
- Proficiency with Microsoft Office (Excel, Word, Outlook, Zoom); strong computer literacy
- Knowledge of revenue cycle processes and ability to meet productivity standards
Compensation & Benefits
- $22 – $24 per hour (based on skills, location, and experience)
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunity for career growth and development in a supportive healthcare environment
Why Join Us?
This is more than a back-office role—it’s about helping patients access the care they need while supporting providers and ensuring financial processes run smoothly. You’ll work remotely with a collaborative team, gain exposure to complex payer policies, and contribute to process improvements that enhance both patient and provider experience.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 3, 2025 | Uncategorized
Take your insurance career to the next level while delivering exceptional client service.
About ReSource Pro
ReSource Pro is a trusted strategic operations partner to insurance organizations worldwide. With a global team of 10,000+ employees, we serve 1,800+ clients across carriers, brokers, and MGA segments. Our focus on people, process, technology, and data has helped us consistently maintain a +96% client retention rate for over a decade. Recognized 15 times by Inc. 5000 as one of America’s fastest-growing companies, we are proud to drive productivity, profitability, and innovation across the insurance industry.
Schedule
- Full-time, remote (US only; candidates must reside in the US)
- Training: 4 weeks, Mon–Fri, 10am–7pm CST (no time off during training)
- Post-training schedule: Mon–Fri, 12pm–9pm CST
Compensation
- $18.91 – $31.92 per hour, based on experience and location
- Quarterly bonus eligibility
- Shift differential & bilingual differential available
- Recognition and award programs
Responsibilities
- Respond to customer inquiries by phone/email, completing routine insurance tasks in the Agency Management System
- Assist with service requests (endorsements, certificates, quoting, application follow-ups) and document all work in company/client systems
- Support Account Managers and collaborate with offshore Service Delivery Teams on client work
- Build strong client and insured relationships to support retention and growth
- Train and mentor new Account Specialists on tasks and procedures; audit work as needed
- Identify opportunities to improve processes and provide feedback to leadership teams
- Ensure compliance with service-level goals, quality standards, and security policies
Requirements
- Bachelor’s degree in Business, Risk Management, Insurance, or related field
- Property & Casualty License highly preferred; ability to obtain within 30 days required
- 2–3 years insurance experience (personal, commercial, life & health, employee benefits, etc.)
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel)
- Technological proficiency to navigate multiple systems
- Must reside in Mountain or Pacific Time Zone
Benefits
- Generous PTO plus paid holidays & floating holidays
- 100% employer-paid healthcare from Day 1
- Medical, dental, and vision benefits effective Day 1
- 401(k) with employer match, vested Day 1
- Growth opportunities in a global, expanding organization
- Focus on employee development and professional advancement
Why Join Us?
At ReSource Pro, you’ll join a growing global team dedicated to client success and innovation in the insurance industry. You’ll have the chance to make a real impact, collaborate with clients and colleagues, and enjoy day-one benefits and development opportunities.
Happy Hunting,
~Two Chicks…
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