by Terrance Ellis | Nov 7, 2025 | Uncategorized
Provide compassionate care coordination for clients receiving virtual mental health treatment. This role supports clients and families through onboarding, scheduling, and ongoing communication to remove barriers to care and improve treatment success.
About Charlie Health
Charlie Health connects individuals to personalized virtual behavioral health services. Their mission is to expand access to life-saving support for people facing serious mental health challenges. The team is growing fast to meet rising demand for high-quality care across the country.
Schedule
- Full-time
- Remote (not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, DC)
- Must be available for assigned shift blocks (late shifts or Tues-Sat rotation)
- 2-week training schedule required
What You’ll Do
- Guide clients through onboarding and treatment enrollment
- Explain insurance benefits and support financial enrollment steps
- Schedule and reschedule therapy appointments
- Reach out proactively to prevent gaps in treatment attendance
- Support aftercare planning and coordinate post-program appointments
- Serve as point of contact between clients and internal teams
- Track communication, KPIs, and resolution notes accurately
- Meet performance metrics like call volume, scheduling rate, and satisfaction scores
What You Need
- High school diploma or equivalent
- 2 years experience in client or patient support
- CRM experience required (Salesforce preferred)
- Experience handling insurance or billing conversations a plus
- Comfort with call-center technology and high-volume outreach
- Strong emotional intelligence and communication skills
- Familiarity with HIPAA practices
- Proficiency with cloud tools (Slack, Google Suite, Zoom, EMR software)
- Authorized to work in the US
Benefits
- Comprehensive benefits package
- Meaningful work supporting mental health access
- Remote (eligible states only)
This is a mission-driven role where clear communication, calm under pressure, and a heart for helping others matter.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 7, 2025 | Uncategorized
Help protect sensitive medical data while supporting access to life-saving mental health care. Charlie Health is building the future of virtual behavioral health and needs detail-driven professionals to manage HIPAA-compliant health information requests.
If you thrive in fast-paced environments and care about supporting people on their mental health journey, you’ll fit right in.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral healthcare for individuals with complex needs. Their mission is simple: connect people to the support they deserve, when they need it most. The team is growing nationwide to expand access and improve outcomes for vulnerable populations.
Schedule
- Full-time
- Remote within eligible states (excludes AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, DC)
- Hybrid requirement if you live within 45 minutes of a Charlie Health office
What You’ll Do
- Process requests for patient health information in compliance with federal and state regulations
- Verify documentation and ensure accurate and secure record release
- Communicate professionally via phone, email, fax, and internal platforms
- Maintain logs, track requests, and document disclosures
- Retrieve, review, and upload medical documentation from EMR systems
- Provide guidance on release-of-information policies and support training efforts
- Monitor workload and communicate challenges or process improvements
What You Need
- Associate degree or equivalent ROI experience
- 1 year in medical records, behavioral health, or healthcare administration
- Strong confidentiality ethics and high attention to detail
- Skilled with email, MS Office, cloud-based systems, and EMRs
- Ability to prioritize and work efficiently in fast-paced environments
- Professional written and verbal communication skills
- Authorized to work in the US
Benefits
- $44,000 to $60,000 annual base pay (varies by experience and location)
- Comprehensive benefits package
- Mission-driven culture focused on expanding mental health access
Meaningful work. Real-world impact. A chance to change lives from home.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 7, 2025 | Uncategorized
Join Flywire, a global payments tech company powering complex, high-value transactions in education, healthcare, travel, and B2B. If you love solving problems, supporting customers around the world, and being part of a fast-moving global team, this role fits.
You’ll be the first point of contact for users navigating international payments and will help ensure a smooth and secure experience. Think smart triage, empathetic troubleshooting, and proactive support.
Schedule
- Full-time
- Fully remote (US)
Responsibilities
- Assist payers with transaction questions, payment tracking, and resolution steps
- Proactively reach out to help users complete payments when needed
- Troubleshoot payment issues using internal systems and tools
- Escalate complex cases and follow up until resolved
- Provide feedback on user trends to improve product and support processes
- Stay current on product updates and payment flows
- Help onboard and support new team members when needed
Requirements
- Business-level English and Portuguese
- 3+ years in customer support, ideally fintech, banking, or payments
- Strong written and verbal communication across global audiences
- Empathy, patience, and cultural awareness
- Ability to work fast, juggle multiple channels, and stay organized
- Skilled at problem-solving and documenting cases clearly
- Comfortable in a fast-changing environment with global teams
Pay
- $40,000 to $48,000 base + RSUs + benefits (location & experience may affect final rate)
This is a strong fit if you enjoy owning customer success, communicating across cultures, and jumping into complex payment journeys with curiosity and calm.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 7, 2025 | Uncategorized
Help make the mortgage process smoother, faster, and more scalable at Morty — a tech-driven mortgage platform empowering loan officers and brokerages to build and grow their brands.
Morty removes the complexity and cost of running a mortgage operation by providing modern tech, compliance infrastructure, and lender connectivity. If you’re a mortgage ops pro who prides yourself on precision, ownership, and moving files across the finish line, you’ll fit right in.
Schedule
- Full-time
- Fully remote (US)
Responsibilities
- Manage lender-portal workflows, including lock requests and disclosures
- Oversee title, appraisal, and insurance coordination
- Review borrower documents and prep files for submission
- Spot issues early and proactively resolve them
- Help improve operations processes and efficiency as the team scales
Requirements
- 2+ years of mortgage industry experience
- Understanding of loan processing workflows
- Experience with locks, registrations, and disclosures preferred
- Organized, deadline-driven, and able to juggle multiple files
- Strong communicator and calm under pressure
- Self-starter mentality — no task too big or small
- Comfortable working in a fast-growth, startup environment
This role suits someone who thrives in structured workflows but stays scrappy and hungry to grow — whether in underwriting skills or process optimization.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 6, 2025 | Uncategorized
Looking to level up your paid media career while working from home? This role gives you hands-on ownership of search campaigns, room to grow, and a collaborative digital team that celebrates smart thinking — and pets.
At Nebo, you’ll join a human-centered marketing agency committed to meaningful work, growth, and balance. They blend creativity with analytics, value real impact over vanity metrics, and foster a culture that supports your development. Expect a flexible remote setup, a fun team, and space to stretch your skills.
Schedule
- Fully Remote (U.S.) with hybrid option available
- Full-time
What You’ll Do
- Manage and optimize paid search campaigns across platforms
- Build reports, forecast budgets, and present insights and recommendations
- Launch tests across ad copy and landing pages while refining campaign structure
- Communicate performance clearly to clients and internal teams
- Support broader paid media initiatives as needed
What You Need
- 1+ year experience in Google Ads & Microsoft Ads
- Experience managing multi-channel paid media campaigns
- Google, Microsoft, and Google Analytics certifications
- Strong analytical, communication, and Excel skills
- Familiarity with automated bidding platforms (Search Ads 360, Kenshoo, Marin, etc. a plus)
- Understanding of paid search metrics and strategy fundamentals
Benefits
- Unlimited PTO
- Remote-friendly culture with optional hybrid office access
- Professional development & industry events
- Human-centered work environment built on respect and growth
This one won’t sit long — skilled paid search talent gets scooped up fast.
Bring your strategy brain and digital grit — your next career move might be right here.
Happy Hunting,
~Two Chicks…
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