by Terrance Ellis | Feb 6, 2026 | Uncategorized
If you know revenue cycle end to end and you can talk to patients like a human while untangling payer nonsense, this role is built for you. You’ll own claims follow-up and denial resolution, manage AR, and help tighten processes in a fast-growing telehealth environment.
About Midi Health
Midi Health delivers compassionate, virtual care for women 40+ with a focus on perimenopause, menopause, and other midlife health needs. The team is scaling quickly and building a better patient financial experience alongside clinical care.
Schedule
- Full-time, 40 hours/week
- Monday–Friday, 8:00 AM–4:30 PM PST (includes 30-minute unpaid lunch)
- 100% remote (company laptop provided)
What You’ll Do
- Troubleshoot telehealth claims in Athena and ensure compliance with coding, payer rules, and regulations
- Own revenue cycle workstreams including claims follow-up, denial resolution, patient support, and patient AR
- Support patients with billing statements, financial responsibility, and payment options using clear, empathetic communication
- Respond to billing inquiries through Zendesk (or similar) within SLAs
- Work directly with payers and vendors to resolve disputes, appeal denials, and improve payment outcomes
- Participate in audits and reviews to identify errors, trends, and improvement opportunities
- Investigate and resolve credit balances, overpayments, and refunds per payer contracts and internal policy
- Monitor and respond to payer/patient correspondence in billing systems, including Athena correspondence dashboards
- Identify root causes of denials and recommend corrective actions to reduce repeat issues
- Support special projects and cross-functional initiatives to improve workflows, tools, and patient experience
What You Need
- 2–3+ years of experience in medical billing and revenue cycle operations (telehealth or high-growth healthcare preferred)
- 2–3+ years managing patient and insurance AR
- Hands-on Athena experience for claims troubleshooting and patient support (or comparable billing platform experience)
- Strong knowledge of reimbursement and coding guidelines (CPT, ICD-10, HCPCS)
- Experience working remotely in a fast-paced, deadline-driven environment
- Strong written and verbal communication skills with a patient-first service mindset
- Strong organization and ability to manage multiple priorities independently
Benefits
- $25–$27/hour (non-exempt)
- Paid time off and paid holidays
- Medical, dental, vision benefits
- 401(k) option after 90 days of service
- Fully remote work environment (laptop provided)
This one’s a legit step up if you’ve been wanting more ownership than “just billing.”
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 6, 2026 | Uncategorized
If you’re sharp with insurance verification and you can explain coverage to a patient without making their head spin, this role is your lane. You’ll verify benefits, chase auths, prevent denials before they happen, and keep the billing pipeline clean.
About Midi Health
Midi Health provides virtual care for women 40+ with a focus on perimenopause, menopause, and other midlife health needs. They’re building a patient-first telehealth experience supported by a strong Revenue Cycle operation.
Schedule
- Full-time, 40 hours/week
- Monday–Friday
- 100% remote
What You’ll Do
- Verify patient insurance coverage, benefits, and eligibility using AthenaHealth and payer portals
- Obtain and track pre-authorizations as required by payers
- Identify primary and secondary coverage to coordinate benefits and reduce future claim denials
- Document verification outcomes clearly and accurately to support billing compliance
- Partner with billing specialists and patients to resolve eligibility issues, claim holds, and denials
- Help maintain an internal insurance-provider mapping database to support billing compliance
- Notify patients of coverage discrepancies and explain options and next steps in plain language
- Ensure insurance details are recorded correctly for accurate billing and reimbursement
- Follow up on pending verifications to prevent delays in billing or service delivery
What You Need
- 2+ years of experience in medical billing, front office, insurance verification, or eligibility work
- Proficiency with AthenaHealth (or another EHR) and insurance payer portals
- Multi-state eligibility experience with major commercial plans in a telehealth model
- Strong written and verbal communication skills (patients + internal teams)
- Proven ability to investigate, resolve, and prevent eligibility/verification issues
- High accuracy and strong attention to detail
- Comfortable in a fast-paced, growing environment with a patient-first mindset
Benefits
- Pay: $20–$23/hour (dependent on experience and location), non-exempt
- Comprehensive health benefits (medical and dental)
- Paid time off
- Paid holidays
- 100% remote
If you’ve got the multi-state payer portal reps, Athena comfort, and the “deny it before it denies you” mindset, this is a solid apply.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 6, 2026 | Uncategorized
If you know medical billing inside and out and you can navigate Athena without breaking a sweat, this role is about keeping the revenue cycle clean while making sure patients understand what they owe and why. It’s troubleshooting, follow-up, audits, and fixing what’s blocking payment.
About Midi Health
Midi Health provides virtual care for women 40+ with a focus on perimenopause, menopause, and other midlife health needs. They’re building a patient-first telehealth experience with strong operational support behind it.
Schedule
- Monday–Friday
- Shift: 11:00 AM–7:00 PM EST or 8:00 AM–4:30 PM PST
- Fully remote work-from-home
What You’ll Do
- Troubleshoot telehealth claims in Athena to ensure accurate submission and compliance with coding guidelines, payer rules, and regulations
- Verify insurance coverage, eligibility, and benefits prior to appointments and help patients understand financial responsibility and payment options
- Manage patient accounts receivable (AR), including follow-up on balances, denials, and outstanding claims
- Participate in audits and billing reviews to identify errors, discrepancies, and trends impacting revenue cycle performance
- Work with insurance companies and third-party billing vendors to resolve billing/coding disputes, negotiate payment arrangements, and optimize reimbursement
- Monitor KPIs and internal billing metrics tied to revenue cycle performance
- Contribute to cross-functional projects that improve patient experience, streamline RCM workflows, and implement process/tech improvements
What You Need
- 2–3 years of medical billing and coding experience
- 2–3 years of patient AR collections experience
- Experience with Athena (or similar billing platforms), including billing statements, payment plans, and balance negotiation
- Familiarity with Zendesk or a similar customer support platform
- Strong knowledge of CPT, ICD-10, and HCPCS coding guidelines
- Telehealth experience strongly preferred
- Detail-oriented, strong problem-solver
- Authorization to work in the U.S. without current or future sponsorship
Benefits
- Pay: $23–$25/hour (depending on experience)
- Fully remote WFH setting
If you match Athena + billing + AR collections, don’t overthink it. Apply.
This one’s a solid lane if you like clean processes, clean claims, and getting money unstuck.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 6, 2026 | Uncategorized
Be the person clinicians run to when Athena gets clunky, workflows get messy, or a new process rolls out and nobody has the patience to “figure it out.” This role is about making the EHR easier, faster, and cleaner for the people delivering care.
About Midi Health
Midi Health is a telehealth company focused on improving care for women in midlife. They work cross-functionally across clinical, product, engineering, and operations to continuously improve the care experience.
Schedule
Remote role supporting clinicians and staff in a fast-paced environment. Participation in go-lives, upgrades, and major EHR projects may be required.
What You’ll Do
- Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems
- Evaluate clinical workflows and recommend EHR-enabled process improvements
- Customize documentation tools such as accelerators, encounter plans, order sets, and text macros
- Use EHR usage analytics to identify optimization opportunities and training needs
- Partner with clinical teams to surface system pain points and lead resolution and enhancement projects
- Build and deliver training programs for new users, upgrades, and workflow changes
- Create job aids, quick-reference guides, training materials, and e-learning content
- Lead one-on-one and group training sessions and provide post-training support
- Support go-lives, system upgrades, testing, and validation of EHR enhancements
- Serve as a liaison between end users, product/engineering teams, and Athena support
- Monitor and manage EHR-related Slack channels, troubleshoot issues, and communicate tips/known issues
- Track and prioritize requests in a ticketing system, routing complex issues to the right teams
What You Need
- Bachelor’s degree in healthcare or related field preferred
- High proficiency in AthenaOne EHR, including reporting and optimization tools
- Experience delivering training across clinical departments and roles
- Strong ability to teach complex concepts in a clear, user-friendly way
- Process-improvement mindset with an eye for workflow efficiency
- Strong collaboration skills across clinical, IT, product, and operations teams
- Comfort operating in a fast-moving startup environment
- Authorization to work in the U.S. now and in the future (no sponsorship)
Benefits
- Estimated salary range: $80,000–$100,000 annually (depending on experience and location)
If this one fits your skill set, apply while it’s open.
A role with real leverage: fewer clicks, cleaner workflows, happier clinicians.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Feb 6, 2026 | Uncategorized
This is a ops-forward role inside a telehealth startup, built for somebody who can run point on process improvement, SOPs, cross-functional projects, and data reporting for clinical leadership. You’re basically the “make it make sense and make it better” person for the Medical Director + Clinical Directors.
About Midi Health
Midi Health is a digital healthcare company focused on improving women’s midlife care. They’re scaling fast and want operators who can bring structure, clarity, and consistency to clinical workflows without slowing things down.
Schedule
- Remote
- Full-time
- No specific hours listed (expect calendar support for leadership + meetings across time zones)
What You’ll Do
- Build and maintain SOPs and clinical protocols to standardize operations
- Investigate operational problems, find root causes, and propose evidence-based fixes
- Lead process improvement work (Lean / quality methods style) to reduce waste and improve efficiency
- Manage leadership calendars, capture meeting notes, and distribute minutes as needed
- Serve as a liaison between clinicians and administrative leadership to keep initiatives moving
- Run multiple projects at once, track progress, surface blockers, and escalate when needed
- Build dashboards and reports for clinician workforce metrics and care delivery performance
- Identify unusual trends in the data, investigate why, and provide action plans
- Facilitate trainings/workshops to roll out new workflows and protocols
- Produce A3-style analysis presentations and process improvement proposals
- Update downtime SOPs and clinical workflows as guidelines evolve
What You Need
- Bachelor’s degree
- 3+ years in a dynamic telemedicine/healthcare startup and/or a large multi-clinic hospital system
- 2+ years leading complex cross-functional projects using data + strategic planning
- Strong written and verbal communication (comfortable with everyone from MAs to C-suite)
- Excellent organization, detail, time management, and project management
- Ability to learn new systems quickly
- Proficient in Google Workspace
- Process improvement mindset (Lean / TQM familiarity is a plus)
- Comfortable juggling competing priorities with a “no task too small” attitude
Benefits
- $70,000–$80,000 salary range
- Health, dental, vision
- Paid holidays
- Flexible time off
Interview Process
- Recruiter screen (30 min)
- Hiring manager screen (30 min)
- Director interview (30 min)
- Final interview (30 min)
Quick gut-check (because this one can backfire if you misread it)
This is not “light admin.” It’s heavy operations and accountability: SOPs, metrics, projects, exec support, and being the glue between clinical and ops. If you like structure, systems, and measurable wins, this is a good lane. If you hate ambiguity or being the person who has to push adults to adopt new workflows, it’ll drain you.
Happy Hunting,
~Two Chicks…
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