Community Support Manager

by Kay Tay | Dec 4, 2023 | Uncategorized

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2019, our mission is to remake Consumer Electronics to respect people and the planet.

Our first product is the Framework Laptop, a thin, light, high-performance notebook that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we’ve launched the Framework Marketplace to enable an ecosystem of parts and modules. We’ve seen a fantastic reception to our first product from customers and reviewers from outlets like Linus Tech Tips, Ars Technica, and Wirecutter, along with landing on the cover of TIME’s Best Inventions of 2021. As a company, we made #35 on Fast Company’s Most Innovative Companies of 2022.

We come from successful consumer electronics startups including the founding team of Oculus, and we recently closed an $18M Series A fundraising round to fuel our roadmap. Even better (and maybe unusually for an early stage startup), we’re in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

The Position

We’re looking for a fantastic Community Support Manager to join the Framework Customer Experience Team to foster and provide support to the wonderful community of customers and developers using our products. This includes managing and moderating our rapidly growing community forum, jumping into our Discord server, social feeds, and subreddit, and being the bridge between our internal support and quality teams and the online world. We’re looking for someone who has unstoppable positivity and enthusiasm along with the technical knowledge to engage on complex hardware and software topics.

This is a remote position open to anywhere within the US.

Responsibilities

• Moderating and managing the Framework Community, encouraging positive discussion and debate.
• Participating in our social feeds and pages across Facebook, Instagram, Twitter, YouTube, and Reddit to be a voice for the company and our brand.
• Contributing to our knowledge base and proactively capturing new issues and solutions identified by community members.
• Monitoring trends in potential technical or quality issues and collecting data for internal engineering and operations teams.
• Providing support and partnership for our repair shop and hardware developer communities.
• Capturing and condensing community sentiment and desires to help inform future product development.
• Inventing and kicking off new community initiatives to drive our mission of remaking Consumer Electronics to respect people and the planet.

Requirements

• 2+ years of experience managing and providing top-quality support to highly-technical communities or social feeds online.
• 1+ years of providing software compatibility support for Microsoft Windows and various Linux distributions.
• Deep familiarity and enthusiasm around PCs, spanning hardware and software.
• An incredibly positive approach to providing feedback and support and wrangling challenging people problems.
• Previous experience with forum software, social feed moderation, and support ticketing systems.
• A love for writing and great technical and creative English communication skills.
• An understanding of how to adopt the brand voice of the company.

Nice-to-haves

• A passion for environmentalism, repair, DIY, and/or PC gaming.
• Expertise at support automation and setting up new community and support systems.
• Experience architecting and managing online programs focused on 3rd Party hardware development.
• Experience creating and curating photo and video content for communities.
• Fluency in languages beyond English and familiarity with working with multi-lingual international communities.
• Experience working in a startup environment.

What we offer

• Competitive salary and equity
• Flexible work hours and locations
• Be an early member of Framework’s team and get to shape the strategic direction of our operations
• The chance to work at a startup that is fixing the consumer electronics industry

$60,000 – $120,000 a year

APPLY HERE

Release of Information Coordinator

by Kay Tay | Dec 4, 2023 | Uncategorized

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

You will be a critical team member on Lyra’s growing Records Team to support internal stakeholders in fulfilling Lyra’s mission to bring mental and emotional health solutions to large employer sacross the country. This is a full-time role that can be located at headquarters in SF BayArea (Burlingame, California), or remote, and will report to the Manager, ROI Operations. You will be expected to work in a fast-paced environment, ensuring consistent engagement with the team to support the client/customer experience.

The ideal candidate is highly proactive, extremely organized, thrives in a fast-paced and exciting environment, and has a desire and ability to learn new things, grow with the company, and provide effective, timely support to our clients and customers. Helping people is second nature (right after being organized).

Responsibilities

• Monitor, assign, and respond to incoming email correspondence
• Reply to questions and status requests from clients and internal stakeholders
• Initiate intake and logging of third party requests for client records
• Serve as a liaison between the Records Team and clients/internal stakeholders, handling escalations
• Provide non-technical support to clients and internal stakeholders regarding the ROI process
• Perform other duties as assigned.

Qualifications

• 3+ years of customer service experience
• Some college or degree preferred
• Prior experience with release of information is a plus
• Prior experience working with sensitive information and demonstrated capability to maintain confidentiality, including protected health information, corporate records, and personally identifiable information. Proficient with G Suite – specifically Sheets and Excel
• Experience working with CRM tools, including Salesforce CRM, and other internal tools such as Confluence, Jira, Slack 
• Excellent communication skills, including demonstrated capabilities in professional and courteous communications with others in real time (phone and messaging) as well as through written channels
• Additional familiarity with the following is preferred:  Medical terminology and ICD-10 codes preferred, Ability to use an electronic health record and practice management System, Ability to maintain a high level of engagement in a virtual work environment while being a team player who brings a positive attitude to the workplace.

$26 – $39.90 an hour

As a full-time Release of Information Coordinator, you will be employed by Lyra Health, Inc. The anticipated hourly rate for this position is $26.00 – $39.90. The base rate is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

-Lyra for Lyrians; coaching and therapy services

-Equity in the company through discretionary restricted stock units

-Competitive time off with pay policies including vacation, sick days, and company holidays

-Paid parental leave

-401K retirement benefits

-Monthly tech stipend

-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food and snack deliveries each month, regular community celebration…and more!

APPLY HERE

Premium Billing Specialist

by Kay Tay | Dec 2, 2023 | Uncategorized

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment. 

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees. 

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding comprehensive benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.
• This is a multi-level position.

Life Takes You Places!  Are you ready to join us?

The base salary range for a Premium Billing Specialist I is $35,000 to $44,000.  Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, and competencies. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

A Premium Billing Specialist I will:

• Reconcile and process premium billings and balances daily reports.
• Prepares system-generated individual premium billings for mailing. 
• Maintain and research premium suspense as well as premium refunds and correspondence. 
• Prepare necessary correspondence for conservation of individual products.

Essentials Duties:  

• Analyze, process and accurately reconcile and post group payments in a timely manner.
• Analyze and research suspense on the groups to ensure premiums are posted correctly.
• Complete Payment Audits for groups in MS Excel.
• Achieve acceptable quality and productivity benchmarks by multi-tasking in high volume environment on a daily basis. 
• Have excellent written communication skills, strong product knowledge and procedure expertise.
• Work collaboratively with internal customers to meet established departmental service level goals.
• May perform other duties as assigned based on department needs.

Required Knowledge, Skills, and Abilities:

• Outstanding research and reconciliation skills
• 10-key by touch skills 
• Intermediate MS Excel skills 
• Excellent verbal and written communication skills and ability to compose professional correspondence 
• Excellent problem solving and research skills
• Ability to maintain attention to detail and maintain a low error rate
• Ability to prioritize tasks, multi-task and handle deadlines
• Ability to handle confidential information
• Ability to perform accounting research in servicing system

Required Education and Experience:

• High School Diploma or Equivalent
• 1 to 3 years general accounting, payroll, or accounts payable experience;  Bachelor’s degree may be substituted for experience requirements
• Or, equivalent military experience

Preferred Education and Experience:

• LOMA 280 & 290; FLMI
• Some college course work

APPLY HERE

Research Assistant I

by Kay Tay | Dec 1, 2023 | Uncategorized

The JFK School of Psychology and Social Sciences (JFKSOPSS) at National University seeks applications for a part-time research support assistant position. This is a temporary position funded on a NU internal grant provided by the Faculty Research Support Award (FRSA) and/or the Templeton Foundation Grant. The research support assistant will be responsible, in collaboration with and under the oversight of the Principal Investigator (PI) on the grant, for identifying and completing all tasks that lead to the project’s success.

The part-time research support assistant will serve as a support assistant to the PI and research assistant in tasks related to the success of the project. The candidate will collaborate with the PI and other team members to identify tasks and strategize operations to achieve successful completion in a timely manner. The part-time research support assistant will provide intellectual support to the functioning of the grant project, but ultimately follow the decisions of the PI and/or team. The candidate will work autonomously for substantial lengths of time.

Essential Functions:

• Transcript and Code Qualitative Data.
• Contribute intellectually to project processes and outcomes.
• Assist with literature review for research / publishable documents along with other documentation and paperwork as needed.
• Implement project tasks including data collection (e.g., surveys and interviews), transcribe and edit, analyze, and store participant data.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree preferred in cognitive science, psychology, biology, or related fields.
• Experience with the methods of experimental psychology and mixed methodological research approaches preferred but not required.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Skills in Qualitative and Quantitative Data Analysis using NVivo, SPSS, or other data analysis software.
• Transcription Skills.
• Skills in verbal and written communication.
• Critical-thinking and decision-making.
• Excellent organizational and communication skills, with a proven ability to provide timely, accurate information on a variety of academically oriented subjects to both internal and external constituents.
• Experience in healthcare settings preferred.
• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners, and/or external partners to accomplish business objectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals, and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook. Experience using Student Information System (SIS) such as SOAR/Peoplesoft systems.

Location: Remote

Travel: Travel required as necessary (e.g., conference presentations).

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. 

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

APPLY HERE

Program Evaluator

by Kay Tay | Dec 1, 2023 | Uncategorized

The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has raised over $1.9 billion and launched more than 1,300 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of programs in the United States and in more than 90 countries last year. Visit www.cdcfoundation.org for more information.  

The CDC Foundation is working with CDC and state and local authorities to provide surge staff to support surveillance, prevention and response activities within the Overdose Data to Action (OD2A) program. The CDC Foundation seeks candidates for a Program Evaluator. The Program Evaluator will be responsible for designing, implementing, and maintaining a framework and process for monitoring and evaluating projects within the Overdose Data to Action team.

Job Highlights

• Position Title: Program Evaluator
• Location: Remote, Pima County, AZ
• Region: 9
• Position End Date: 06/30/2024
• Salary: $55,000, Plus Benefits

Minimum Qualifications

• A Master’s degree in public health is preferred, in the social sciences or a related field with a minimum of 2 years of related work experience.
• Or A Bachelor’s degree in the social sciences, Public Health, or a related field and 3 years of related work experience
• Self-motivated with exceptional organizational skills and high attention to detail
• Demonstrated knowledge in designing and conducting program evaluations.
• Demonstrated knowledge in overdose prevention, substance use disorder treatment, harm reduction, recovery, and/or drug policy.
• Ability to prioritize and coordinate multiple facets of project development and implementation.
• Collaborative, interpersonal, and teamwork skills; ability to develop productive relationships with colleagues, stakeholders, and partners.
• Ability to anticipate roadblocks and independently resolve.
• Ability to work collaboratively with technical experts, administrators, external partners, and the public.
• Strong cultural competency and collaboration skills with the ability to work effectively in an environment with diverse cultures, multiple perspectives, and competing needs.
• Experience applying an equity lens or conducting an equity review to evaluate and inform public health strategies and approaches.
• Demonstrated ability to work well independently and within teams.
• Experience working in a virtual environment with remote partners and teams.
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams, and Zoom
• Has experience working with cloud-based interfaces

Responsibilities

• Involvement in design, evaluation, and reporting on program progression.
• Develop data collection protocol and instrumentation necessary to conduct program evaluation.
• Develop, maintain, and implement approved evaluation plans (including the establishment of milestones)
• Design and develop data collection and program evaluation tools.
• Collect qualitative and/or quantitative data.
• Conduct routine quantitative and/or qualitative program process and outcome data analysis.
• Draft written reports and presentations related to the evaluation process and findings.
• Apply evaluation results to help advance program improvement by working closely with program staff.
• Prepare and conduct meetings and presentations effectively and professionally.
• The basic understanding of analytics will be needed in this role.

Special Notes

• This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs once written approval is received by both the CDC Foundation and Pima County in order to best support Pima County in their public health programming

APPLY HERE