by Kay Tay | Dec 5, 2023 | Uncategorized
The Executive Response Specialist is a key position within our offices. As a Executive Response Specialist, you’ll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary.
What will be my duties and responsibilities in this job?
- Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels
- Manage multiple issues/cases at one time simultaneously based on workload
- Interact with customers related to written escalated concerns in public and/or social media platforms
- Analyze and take action on the best possible outcome based on potential risk for an amicable resolution
- May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective
- Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis
- Required to log and track each issue in multiple tracking systems for the purpose of generating reports
- Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
- Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date
- ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team
What are the requirements needed for this position?
- Associate’s Degree in Business, Marketing, or equivalent experience or;
- 2 + years in experience in business analysis, research, or related fields or;
- 2 + years in experience in business writing or;
- 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience.
What other skills/experience would be helpful to have?
- Bilingual (Spanish/English)
- Understanding of client contracts, operations, company products & services
What are the working conditions and physical requirements of this job?
- General office demands
- This is a fully remote position
- This role works 9:00am EST – 6:00pm EST
Pay Range:$20.03 – $33.05
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
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by Kay Tay | Dec 5, 2023 | Uncategorized
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Process pharmaceutical rebates based on contract terms established and maintained in rebate billing system and monthly drug utilization reports
- Verify rebate eligibility by client formulary and line of business
- Run and audit rebate billing reports and submit invoices to pharmaceutical manufacturers
- Process incoming rebates, reconcile payments against billing invoice, resolve discrepancies and allocate rebates to clients
- Interprets and redlines rebate agreements prior to implementation and coding / loading to rebate billing system
- Identify system issues, enhancements and required testing for the rebate billing system
- Works with Industry Relations, Client Management, Clinical Services and assigned Pharmaceutical Manufacturers to identify rebate eligibility and formulary information
- Works with Rebate Accounting to identify issues related to payment collection and reconciliation
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Years of post-high school education can be substituted/is equivalent to years of experience.
Required Qualifications:
- 1+ years of Accounting, Finance, transaction analysis or related experience
- Experience anticipating customer needs and proactively developing solutions to meet them
- Intermediate level of proficiency with Microsoft Excel
Preferred Qualifications:
- Pharmaceutical, healthcare, or insurance experience
- Experience working with databases to load data, run queries, and perform reporting
- Customer service experience
- Experience working with large sets of data
- Revenue cycle management experience
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $22.45 to $43.89 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
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by Kay Tay | Dec 4, 2023 | Uncategorized
Path is a healthcare company powered by technology, dedicated to making mental health care work for everyone. Path prioritizes clinical quality first and foremost, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is available to see you on your schedule.
We are deeply committed to providing high-quality care that improves the lives of patients, investing in the providers who deliver that care, and always operating in an ethical and compliant manner.
What we’re solving
Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. There’s a good chance someone close to you could have used the help, even if it wasn’t obvious to the people around them. We’re here to fix this.
Our Mission
Path’s mission is to make mental healthcare work for everyone.
About The Role
The Support Content Specialist will play an integral role in the success of Path’s clients and client-facing teams. We are looking for an experienced Content Specialist who is highly organized, able to synthesize complex content for multiple audiences, and can proactively spot and close gaps in content. We are looking for a skilled communicator and project manager who can own the organization and quality of our Internal Knowledge Base, and client-facing Help Centers, while working with cross-functional stakeholders and subject matter experts. Our team is passionate about helping our clients and Support teams find fast, effortless solutions.
You Will
- Manage and complete a high volume of content requests ranging from written knowledge base and educational content, macro creation, and training modules/content
- Partner with other Content Specialists on our Homebase page and weekly Newsletters, to alert internal teams of recent changes and updates
- Look for opportunities to proactively improve content
- Audit and reorganize our Internal Knowledge base and client-facing Help Centers continuously for accuracy, freshness, and usability
- Work with the Training Content Creators and Cross-functional owners to create content for new processes and product releases
- Communicate changes across our Knowledge Base, Help Centers, and keep Macros up to date with changes
Required Qualifications
- 2+ years of experience creating and/or managing content libraries
- Experience in or working with Customer Service Teams
- Experience working in Tech
- Excellent written and verbal communication skills
- Detail-oriented, nothing slips through the cracks
- Proven time management skills to effectively coordinate multiple projects
- Able to break down complex ideas and documents into easy-to-understand workflows for Support teams
- Ability to work with minimal direction and proactively ask “how can this be better?”
- Experience creating or outlining processes
Preferred Qualifications
- Start-up Experience
- Experience using Zendesk
- Experience using Project Management tools such as Asana
- Experience working in Health Care or the Medical Profession
- Experience creating training
Our Team
The people of Path are what truly define our mission and determine our impact on the communities we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.
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by Kay Tay | Dec 4, 2023 | Uncategorized
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
Our subteam, Knowledge Management Content, supports all content strategy and creation efforts across the company to ensure that customers in every region are given the best customer experience. The Content team is responsible for driving self-service experiences to help customers help themselves.
As a Content Strategist, you will be responsible for managing and optimizing self-service content strategies and programs, focusing on automating and scaling the delivery of content to both internal and external customers. You will work closely with cross-functional teams to streamline operations, improve efficiency, and drive improvements to organizational KPI’s via content improvements. You will thrive in this role if you have experience forming relationships and influencing cross-functional teams, analyzing data to produce actionable recommendations, delivering high quality projects on time, and working independently to define and optimize programs.
The ideal candidate will have a customer-centric mindset, a deep understanding of content operations, strong project management skills, and adaptability to a fast-paced environment. Top candidates will have a natural desire to continually improve customer & agent experiences, high user empathy, and a willingness and curiosity to regularly inspect and dive into data. We are ready for new ideas, innovation, and a passion for scale and automation.
What you’ll be doing (ie. job duties):
- Execute on cross-functional content requests. The Content Team supports the broader Coinbase organization, developing, editing, and optimizing content on a daily basis. This role will spend roughly 75% of the time producing new self-service content.
- Dive deep into content performance data and find scalable solutions to optimize content and how it is presented to our customers. You will regularly inspect trends, present learnings and recommendations to stakeholders and leadership, and generate regular reports. This data will be used to create best practices for the larger content team.
- Build strong relationships with team members in Product, Engineering & Design which will be used to advocate for improvements to the customer experience, and feature request development.
- Partner with cross functional stakeholders to make critical decisions regarding content strategy & implementation by providing recommendations based on content insights, and customer pain points and needs.
- Create detailed customer and content cohort reports which provide cross functional stakeholders with insights into feedback and overall customer sentiment.
- Collaborate with various cross-functional teams, including (but not limited to) Customer Success, Operations, Product, Analytics, Training, and Workforce Management.
- Act with urgency to ensure priority items are progressed through having a bias for action and focusing on the 20% of work that will get 80% of the impact.
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and an interest in crafting a seamless customer experience for our global customer base, including a passion for products within the broader crypto space
- 3+ years of proven experience in Content Strategy, Content Management, or Program Management
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Excellent analytical and problem-solving abilities, with a data-driven mindset
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
Nice to haves:
- Previous experience in Tech, Crypto, Finance or Fintech
- Advanced understanding of a Content Management System (CSM), Google Apps, Jira or Salesforce
- Familiarity with Lean or Six Sigma methodologies
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$96,475—$113,500 USD
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by Kay Tay | Dec 4, 2023 | Uncategorized
As a member of the Customer Support team at Descript, you create phenomenal support experiences for multimedia content creators and influencers around the world. You’ll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we’re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.
The Opportunity
- Deliver personalized and proactive support to end-users and enterprise clients over various communication channels (email, live chat, video conferencing).
- Capture and record accurate and detailed client information using CRM tools.
- Troubleshoot and escalate technical support incidents to next level support and engineering teams.
- Provide regular updates to customers on the status of their requests.
- Helping verify and maintain internal support articles.
Role Requirements
- Hiring for multiple time zones; schedules can include 8a-5p ET and 8a-5pm PT.
- This role is full time and will require consistent weekend coverage (one or both days).
- 1-2+ years of recent experience providing multi-channel customer support on a rapidly evolving software product.
- Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
- Familiarity with Zendesk or comparable CRM platforms.
- Familiarity with Stripe or other payment processing systems.
- Must have an appropriate remote work environment (including stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.
About You
- You believe that every support interaction is an opportunity to brighten a customer’s day.
- You are a strong written and verbal communicator.
- Ability to communicate technical information simply and effectively to customers of every skill level.
- You are able to read between the lines and ask clarifying questions.
- You are a dedicated champion of the needs of your customers.
- You are a highly motivated, self-directing individual who is always looking to improve yourself and your environment.
- You thrive in collaborative environments, and are empowered to work cross-functionally to achieve a goal.
The base salary range for this role is. $62,000 – $95,000. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, and may vary from the amount above.
About Descript
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. We are a team of 125 — with a proven CEO and the backing of some of the world’s greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).
Descript is the special company that’s in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.
Benefits include a generous healthcare package, catered lunches, and flexible vacation time. We currently have offices in San Francisco and Montreal, and are open to folks working remotely between PT and ET time zones. Whether you love WFH or can’t wait to get back to being in person, we’re interested in offering an environment that works for you.
APPLY HERE
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