by Kay Tay | Dec 17, 2023 | Uncategorized
About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
We are seeking a highly skilled and motivated Senior Revenue Operations Specialist to join our dynamic team. As a Senior Revenue Operations Specialist, you will play a crucial role in optimizing our revenue operations processes and driving revenue growth for our organization.
What you’ll do:
- Manage all third-party invoicing and reconciliations.
- Serve as billing lead for the build-out of new business initiatives (especially billing related).
- Own other accounting responsibilities including journal entries, account reconciliations, reporting etc.
- Collaborate with cross-functional teams, including engineering, IT, legal, finance, and sales, to streamline revenue operations processes and ensure alignment across departments.
- Drive the continuous improvement of revenue operations OTC process automation (specifically in reporting and metrics).
- Support month end close and financial reporting as needed.
What we’re looking for:
- Minimum of 5+ years of experience in revenue accounting or a similar role.
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights.
- Strong business acumen and understanding of revenue accounting best practices.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proficiency in using CRM and revenue operations tools, such as Salesforce, Oracle, or similar platforms.
- Detail-oriented and highly organized, with the ability to manage multiple projects and priorities simultaneously.
- Understanding of SOX compliance and accounting controls.
- Familiarity with Tableau and Snowflake is a plus.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
US based applicants only
$79,050—$163,000 USD. APPLY HERE
by Kay Tay | Dec 17, 2023 | Uncategorized
Company: Under Armour
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company’s values – Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality – serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team’s mission of being the best. With us, you get the freedom to go further – no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Purpose of Role
The Operations Analyst is responsible for contributing to an unrivaled service experience for our customers. Using industry leading tools, you will lead initiatives that strive to make every customer touch point a rewarding experience that reinforces and builds brand loyalty. You will help setup programs that establish a culture of improving efficiency and share consumer feedback to the larger UA team to help guide process improvement, product, and service offerings.
Your Impact
- Participate in the design and implementation of performance standards.
- Evaluate and monitor customer contact drivers and report out to UA leadership.
- Support Telephony and IVR upkeep and enhancements to drive continuous improvement
- Monitor Telephony systems to ensure consistent performance
- Ensure Hours of Operation are accurate across various campaigns
- Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights.
- Use KPI data to compile and track performance at both the team and individual levels
- Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs based on contact monitoring data.
- Participate in training programs for new and current teammates.
- Partner with Operations Team to gather contact data, reporting out on KPI’s on a daily and Weekly basis
- Share trend data and solutions regarding customer needs, quality standards, and coaching opportunities with customer service leadership team improve the overall quality of contacts.
- Attend weekly meetings and report on the issues of the week so all teammates are in alignment
- Monitor intraday performance in queues to ensure Service Levels and allocation is achieving balance across operations and channels
- Monitor agent behaviors to optimize efficiency
- Support the Operations team in technical onboarding of new hires and upkeep systems
- Partner with IT to troubleshoot agent system issues to ensure business continuity
- Support agents experiencing Telephony issues, partner with leadership to solve issues
- Coordinate and facilitate contact calibration sessions for contact center staff
- Organize and direct focus groups to solicit feedback from customer service representatives.
- ·Ensure staffing is aligned with volume across multiple channels of communication: phone, chat, and Web to case, as needed
Qualifications
- Exceptional oral, written, and interpersonal communication skills including the ability to summarize and report on data, influence and negotiate, and present information to various levels within the organization.
- Ability to actively listen, synthesize information, and present thoughts to teammates in a constructive, actionable way.
- Ability to excel in a fast-paced team environment, manage multiple priorities, and meet deadlines.
- Ability to evaluate contact center processes, make recommendations on how to improve, and measure success.
- Intermediate level of knowledge/expertise with Microsoft Office software (Word, Excel, Outlook, PowerPoint)
- Intermediate level knowledge in Salesforce, Five9, and Qualtrics preferred
- Experience in Telephony and IVR Support preferred
- Familiarity with KPI’s such as Service Levels, Average Handle Time, and Average Speed of Answer
- Education and/or Experience
- Bachelor’s Degree preferred or equivalent work experience
- 3-5 years Contact Center experience
- Data Analysis experience preferred
Workplace Location
- Location: Remote
- Return to Work Designation: Remote
Base Compensation
$19.90 – $27.36 USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual’s relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks
- Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community.
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching.
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being. APPLY HERE
by Kay Tay | Dec 17, 2023 | Uncategorized
CALSTART develops and implements large-scale zero-emission transportation solutions with businesses, governments, and organizations to mitigate climate change, and support economic growth.
For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.
The Role:
CALSTART is seeking a Contract Specialist for our Accounting and Finance team. This role will assist with a wide variety of procurement and contracting duties. In addition, the Contract Specialist will manage contract development, ensure that insurance and legal requirements are met, and maintain internal processes and records. This work will directly impact how CALSTART engages contracts at the Federal, State, and regional levels. Join us. “We are changing transportation for good.”
What you will do:
- Prepare, draft, and edit contracts, subcontracts, subrecipient agreements, consulting and service agreements, task orders, teaming agreements, amendments, MOUs, etc.
- Ensure that all legal, insurance, and other requirements are met before contract execution.
- Manage contracts in progress, obtaining risk assessments, reviewing procurement submissions, and approving contract invoices for payment.
- Prepare reports, recording documents, and maintaining the contract log and filing system.
- Review and analyze existing contracts to ensure compliance with terms and conditions
- Provide ongoing assistance to staff on contract development and compliance issues
- Compile necessary information for the contract process through collaboration with other team members, fact-finding actions, and meetings.
- Collaborate with program and finance staff to obtain relevant content required to write contracts, including preparing other applicable documentation and supporting materials.
- Other duties as assigned.
What you bring to the table:
- Bachelor’s degree in business, contract administration, procurement, or similar discipline, or equivalent years of work experience.
- 3+ years of related experience in government contracting and compliance or a similar role.
- Proficiency in Microsoft Office experience, specifically in MS Excel.
- In-depth knowledge of government contracting, FAR, and other regulations specific to government contracting.
- In-depth knowledge of procurement regulations, contract agreements, and legal terminology.
- A proactive, solution-oriented approach to problem-solving.
- Excellent written and verbal communication skills.
- Strong editing skills with the ability to analyze and synthesize written material.
- Outstanding negotiation and interpersonal skills with the ability to communicate effectively across all levels of the organization.
- Proven ability to work independently and within a diverse team across numerous departments.
- Excellent project management skills and ability to prioritize various work assignments and resources.
- Ability to interpret financial data and review budgets.
- Detailed-oriented with excellent analytical and problem-solving skills.
- Ability to manage multiple projects, activities, and tasks, set priorities, and meet deadlines.
- Flexible, self-directed, and responsible.
CALSTART values transparency and strives to provide as much information regarding compensation as possible. The complete salary range for this role is $62,000-$81,840. Pay for this role will typically be from $62,000-$68,200 as we determine pay based on several factors, including but not limited to job-related skills, qualifications, experience, education, internal equity and other factors relevant to job
We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.
We’re a tight-knit team of world-class scientists, engineers, business minds, and product designers who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!
We care about your personal well-being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more! APPLY HERE
by Kay Tay | Dec 17, 2023 | Uncategorized
SWBC is seeking a talented individual to perform in-line quality control by reviewing, researching, and verifying all insurance updates and payments on escrow loans. This role interprets, sorts, and verifies accuracy of pertinent insurance data. This role makes necessary outbound calls and/or researching insurance carrier websites to verify and update insurance coverage and enters, edits, or modifies pertinent insurance and escrow payment data into AS400, LPS, Citrix, and FiServ database systems.
Why you’ll love this role:
In this role, you will help overall operations quality by performing inline quality control before updates can be locked into the system. If you enjoy thinking analytically and working behind the scenes, this is the role for you.
Essential duties include the following:
- Validates and/or corrects insurance updates and escrow disbursement information by reviewing the Billing Edit Report for all daily escrow accounts to ensure entries are accurately, completely, and adhering to department procedures.
- Resolves escrow disbursement discrepancies by researching the loan and making an outbound call to the insurance agency/company to obtain required information.
- Disburses insurance premium payments manually for all FiServ and WebServices clients.
- Makes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history.
- Reviews Exception Report for discrepancies and update AS400, FiServ, or WebServices as needed to ensure the client is receiving updated and current information.
- Reviews the At-or-Near Expired Report to ensure all call attempts have been made and escrow payment information has been obtained to ensure payment is processed timely.
- Reviews the Follow-up Database and Reconciliation Database to ensure the loan is processed correctly to include, but not limited to, researching, making additional outbound call attempts, obtaining payment information, contacting the client, opening a task on FiServ or WebServices, contacting the client for additional information, and the like.
- Maintains the service level objectives for all task/CIT received from clients to include opening, researching, and closing of each task/CIT request.
- Processes Escrow Rush payment requests received by email or WebServices Task function.
- Provides follow-up on every escrow loan that received a cancellation notice for non-payment or with an unknown cancellation reason listed.
- Assists with keying escrow exceptions as needed.
- Performs time-sensitive account maintenance before and after account processing cycles.
- Enters updates to the pertinent insurance data into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
- Performs data processing/customer service functions in support of the SWBC Escrow Tracking Program with the highest degree of accuracy, quality, and efficiency.
Serious candidates will possess the minimum qualifications:
- High School diploma or GED equivalent.
- Minimum two (2) years of high-level data entry; researching, monitoring, and/or validating electronic files; or related experience
- Experience within the insurance, mortgage, or banking industry preferred.
- Knowledge of mortgage escrow accounts or homeowners insurance.
- Intermediate to advanced computer skills to include databases, Microsoft Access, and MS Excel.
- Strong organizational and analytical skills with attention to detail.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- Able to type 35 WPM accurately.
- Able to operate most general office machines.
- Able to sit for long periods of time while validating and/or entering data, or performing other sedentary duties.
- Able to lift 10-20 lbs. of reports or other documents.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Emerging Professionals and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
Great People. Great Company. Great Place to Work.
SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide.
At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life. APPLY HERE
by Kay Tay | Dec 17, 2023 | Uncategorized
HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
Clinical Pricing and Payments Manager
Live
What you will do
Let’s do this. Let’s change the world. In this vital role you will provide Clinical Trial Budget design, strategy and payment oversight to Clinical Study Teams at a study, product and therapeutic area level for the purpose of operationalizing a clinical study or program.
Key Responsibilities
- Providing oversight at a Product or Therapeutic Area of pricing proposal creation for Clinical studies
- Providing oversight of development and periodic monitoring of study level budget estimates
- Budget strategy and design including fair market value guidelines
- Providing oversight of payment system configuration including EDC to payment schedule mapping
- Ensuring site budgets for studies within assigned TA / Product are tracked in Pricing & Payments database
- Participating in team and department special projects as required
- Maintaining knowledge and oversight for issues involving all therapeutic areas assigned
Provide Oversight and Coordination of all Pricing & Payment Activities for assigned therapeutic area including:
- Pricing requests from Study Clients for original and/or amended protocols
- Budget worksheet creation and corresponding documentation
- Determining EDC payment triggers and build EDC budget mapping
- Pricing and negotiation strategy
- Site budget guidance to budget negotiators and Clinical Study Teams as needed
- Clinical Trial Payment System (CTPS) configuration including rules for EDC payment triggers and approval rules for manual payments
- Oversight of approval for site invoices and invoiceable payment requests for assigned studies within the CTPS
- Creation of Payment Information Guide for each study and provide support for LOC where Payment Log Optimization Tool is used
- Close out activities for sites paid via the CTPS and issue resolution with CTPS vendor for any site issues
- Maintenance of study specific status trackers for assigned studies
Department metrics and related data
- Primary point of contact and responsible for budget oversight and true up of patient cost budgets at the study and therapeutic area level
- Preparation of ad hoc reports relating to dept metrics, performance, or other data for management, as needed
Systems and vendor support
- Provide oversight and assistance as needed with technical requirements and vendor relationship management for systems used, including management of vendor agreements and upgrades
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Manager we seek is a person who can provide oversight and coordination of Clinical Trial Payment System, day to day operational delivery and reporting activities with these qualifications.
Basic Qualifications:
Doctorate degree
Or
Master’s degree and 2 years of clinical pricing and payment experience
Or
Bachelor’s degree and 4 years of clinical pricing and payment experience
Or
Associate’s degree and 10 years of clinical pricing and payment experience
Or
High school diploma / GVP and 12 years of clinical pricing and payment experience
And
Previous direct managerial and/or leadership experience
Preferred Qualifications:
- BA/BS/BSc in Finance or Accounting
- 7 years work experience in financial support or contract administration role
- Experience working in a global, matrix organization
- Proficiency in anticipating and resolving problems
- Knowledge and experience with statutory regulations surrounding principles of fair market value and payments to investigators
- Familiarity with Fraud and Abuse statutes, False Claims Act, Foreign Corrupt Practices Act and general pharmaceutical industry guidelines Requirement 1
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible. APPLY HERE
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