by Kay Tay | Dec 21, 2023 | Uncategorized
Outschool’s mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.
We’re also focused on removing barriers for historically underserved learners who face systemic challenges to their success. Outschool.org is a nonprofit that partners with homeschooling co-ops, community-based organizations, and schools across the U.S. to provide marginalized communities with access to virtual and hybrid learning experiences.
We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child’s boundless curiosity to join us on this journey.
The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.
Outschool has been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha. Outschool has also been one of BuiltIn’s Best Remote Places to Work for the last two years and has appeared on Y Combinator’s Top Companies list for the last three years.
The Role
As part of the Support Escalations team, you will play a central role in enhancing the Outschool customer experience. Your primary focus will be to minimize ticket escalations and identify opportunities to increase efficiencies in our support workflows. By collaborating with our outsourced team of agents and harnessing the power of AI, you’ll aim to reduce the percentage of escalated tickets. Your critical thinking skills will be crucial in pinpointing opportunities for the Support team to become more efficient, ultimately providing top-tier service. Your contributions will be instrumental in shaping a seamless educational experience for our community while optimizing support operations.
CORE RESPONSIBILITIES:
- Provide email support to parents and educators with complex and escalated product issues
- Reduce the percentage of escalated tickets by developing strategies to tackle recurring challenging issues at their root, ensuring that similar cases can be efficiently handled by our outsourced team or AI in the future
- Play an active role in training our outsourced agents handling escalated cases
- Apply critical thinking to identify opportunities for enhancing the efficiency of workflows and processes for escalated tickets
- Advocate for reducing friction in the customer experience by proactively identifying and surfacing pain points
DESIRED EXPERIENCE & SKILLS:
- Demonstrated experience as a top performer in customer support, specializing in the handling, and reduction of complex ticket escalations through implementing operational efficiencies at scale, for outsourced agents.
- Proven ability to handle complex and escalated customer issues with a track record of finding solutions that minimize escalations
- Ability to quickly learn and demonstrate a passion for Outschool
- Excellent verbal and written communication skills
- Thriving in a rapidly shifting dynamic environment, track record of keeping up with product changes and evolving support processes
Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. For New York and California candidates, as well as candidates based in Seattle, WA the salary range for this role would be $75,000-$90,000 USD.
For Washington candidates outside of Seattle, as well as Colorado candidates, the salary range for this role would be $67,500-$81,000 USD.
OUTSCHOOL CARES:
At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
•Shared Financial Success: Competitive salaries, stock options, and investment plans that make saving for retirement easier.
•Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.
•PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.
•Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through expensable meals, virtual events, expensable home office setup, and internet allowance.
•Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!
•Community Impact: Outschool matches employee donations to established charities and has committed to support Outschool.org’s non-profit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
Benefits packages are included for full-time employees only.
Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada. APPLY HERE
by Kay Tay | Dec 20, 2023 | Uncategorized
At Torrid we’re committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
The Digital Content Producer is primarily responsible for managing content production workflow and delivering campaign builds of all email marketing content.
What You’ll Do:
- Primary “power user” who creates, edits, and implements dynamic content within email platform or third-party integrations.
- Supports various teams and digital content placements including Web, Mobile App, Social, Growth, and Email.
- Review and thoroughly test content to ensure quality assurance throughout all viewports and placements.
- Ensures all projects are launched on time and meet project requirements; keeps management notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.).
- Maintain dynamic content structure and attribution within CMS to provide smooth operations and findability of media.
- Research, assess and solve system, load, and display issues related to email production and digital media.
- Partner closely with manager, team leads and cross-functional teams to ensure all content aligns with the brand and style guidelines, best practices, and design principles.
What You’ll Need:
- 1+ year of experience using Sales Force Marketing Cloud
What You’ll Get:
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Child Care Discount at participating locations.
- Tuition reimbursement program
- Employee Assistance Program (EAP) – Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on cell phones, and computer purchases, entertainment tickets and more.
- Pet insurance for your fur babies.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Salary range $70,850 – $84,630. APPLY HERE
by Kay Tay | Dec 20, 2023 | Uncategorized
Job Posting
Dec 19, 2023
Job Posting End Date
Dec 27, 2023
Location
US-WA-Seattle-Starbucks Support Center
Is this role eligible for remote or hybrid work? Yes-Remote
Starbucks – Marketing
Pay Range $88,400 – $132,800/annually
Bonus Eligible Yes
Now Brewing – workfront administrator, Creative Operations! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by developing and optimizing Workfront activities. This role is responsible for the day-to-day Workfront management to help drive the execution of complex creative projects and programs; while focusing on automation and creative operations including but not limited to processes, tools, systems, etc. This position will also influence individuals and teams to adopt new ways of work that deliver agility, continuous improvement, collaboration and a growth mindset to our creative practice, enabling us to effectively and efficiently scale communications.
As a workfront administrator, Creative Operations, you will…
· Oversee weekly creative intake workflow within Workfront, ensure project are accurately set up and maintained.
· General administrative duties, including user profile management, creating and maintaining reports and dashboards, troubleshooting technical issues, and training support.
· Create configuration documentation for all internal changes and updates to the Workfront system
· Test Workfront beta preview releases and inform leadership of Workfront Release changes
· Provide input to integrated plans that include deliverables, strategic alignment, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall investment.
· Key stakeholder for Workfront Implementation and onboarding
· Understand creative requirements, audience data, creative direction, and articulate across functional areas.
· Responsible for execution of project deliverables and timelines.
· Use existing marketing & creative technology, tools & processes to execute day to day creative, content & production design projects.
· Understand operations models including processes, tools, systems, etc. with ability to communicate and train across teams.
· Identify & recommend operational improvement opportunities and optimize existing processes with support.
· Recommend solution approaches for creative execution leveraging existing tools & capabilities.
· Create, provide input & participate in the validation of new creative processes and tools.
· Build relationships effectively and successfully partner with others in the team, share learnings and best practices, and train new team members.
· Ability to balance multiple priorities, workstreams, meet deadlines and identify risk.
We’d love to hear from people with:
· BA/BS with concentration in business, marketing, technology or similar field required
· Strong written and oral communications skills.
· Strong problem solving and analytical skills and an ability to think outside the box to achieve results.
· Able to execute best-in-class vendor management processes with minimal oversight. Understands digital production & operations vendors and their capabilities.
· Ability & willingness to learn new technologies & concepts quickly. Interest in technology & digital innovation to solve complex customer and marketer problems
· Years of experience in specific field or utilizing designated skills: 3-5 years
· Experience as a Workfront System Administrator or Workfront Consultant is required
· Experience working with creative teams within an agency or in- house production team
· Professional experience in at least one of the following roles: Functional System Administrator / Configuration Manager / Solution Architect / Project Manager / Consultant
· A subject matter expert on all things related to Adobe Workfront and Fusion
· Experience configuring Workfront custom forms, request queues, templates, user organization, administrative best practices, approval paths and report generation
· Ability to understand, articulate and address business issues, business drivers and needs
· Able to think creatively to build unique Workfront solutions to address uncommon business needs
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. APPLY HERE
by Kay Tay | Dec 20, 2023 | Uncategorized
BookNook is a comprehensive literacy intervention program, providing instruction through a synchronous teaching and learning platform, standards-aligned curriculum and tutoring services. Since 2016, BookNook has served more than 500 school districts and non-profit partners across 40 states. A 2022 research study with the Consortium for Policy Research in Education suggests a clear link between high-impact tutoring with BookNook and literacy scores. BookNook is committed to bridging the literacy opportunity gap by scaling technology innovation to reach students through its network of experienced and vetted tutors.
The RFP Coordinator will assist preparing compelling and technically accurate proposals in response to RFPs and Grants Opportunities with private and philanthropic partners interested in funding digital literacy programs. Under the guidance of the RFP & Grants Manager, you will work cross-functionally to vet RFPs, develop strategic messaging, coordinate the proposal process, write, edit, submit and evaluate outcomes.
This is a temporary role and will last up to 6 months.
At BookNook You Will
- Review RFP’s for alignment
- Data tracking and management using Salesforce and Asana
- Complete compliance forms
- Review and edit proposals
- Remote position, but must have the ability to travel to FedEx to print/ship proposal documents
You are a good fit for this role if you have:
- Close attention to detail
- Strong reading comprehension/proofreading/editing skills
- Ability to quickly learn utilize project management (Asana), data management (Salesforce), and content management tools (Loopio).
- Ability to work a predetermined schedule and be responsive during east coast business hours
Compensation and Hours
- $20 USD/Hour
- 15 – 20 hours per week
Since 2016, we have served more than 500 school districts and non-profit partners across 40 states. Join our team of innovators who share a commitment to provide equitable access to rigorous and engaging instruction. Our employees make an impact on students’ lives by providing a synchronous online learning platform designed to enhance academic achievement through small-group reading instruction and online tutoring. APPLY HERE
by Kay Tay | Dec 20, 2023 | Uncategorized
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health Clinical Trial Services™ has an exciting opportunity to join our Real-World Evidence (RWE) team to accelerate the development of robust product solutions to meet the needs of pharmaceutical and medical device companies.
Through our real-world data analytics, patient-reported data, and patient-directed interventional products, our team has delivered on significant real-world evidence generation and contributed to several peer-reviewed research publications. Our model is reflective of the value achieved by keeping the patient at the core of what we do.
As the Lead Director, Real-World Evidence Generation, you will be working in a multi-disciplinary team and in collaboration with existing and prospective clients. You will be the main scientific leader on new research opportunities, working cross-functionally with input from business development, medical and operational colleagues to lead the design of scientifically rigorous studies anchored to the client’s business needs and research objectives.
Required Qualifications
- Master’s Degree in biostatistics, health economics, outcomes research, epidemiology, or other related fields with minimum of 7+ years of experience if MS; or PhD with 5+ year experience in:
- Designing, executing, and analyzing research studies utilizing claims data, electronic medical record data, or other real-world health data.
- Extracting actionable insights from the analysis and interpreting outcomes of complex models to present to diverse audiences including technical, non-technical, and senior leaders
- Managing design implementation and cross functional initiatives, and communicating effectively and confidently with life sciences clients, project team members, and senior management
- Working with real world data and have a strong understanding of analytics and how it is leveraged within the life sciences industry
Preferred Qualifications
- A significant contribution to the scientific literature, through published peer-reviewed abstracts, manuscripts, and presentation
- A deep understanding of the RWD landscape and what differentiates the CVS Health data offerings
- Specific familiarity with the CVS and Aetna data sets
- Specific experience interaction with HEOR/RWE/Med Affairs stakeholders at life sciences companies as either a vendor, partner, or collaborator.
Education
- Master’s Degree required, a PhD is preferred.
Pay Range
The typical pay range for this role is:
$140,000.00 – $280,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. APPLY HERE
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