by Kay Tay | Jan 11, 2024 | Uncategorized
Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”.
About the Role:
Apostrophe, a Hims & Hers brand, is looking for an empathetic, motivated and self-starting individual to join our Care Coordination team. You’ll be a good match for the role on our team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our patients. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.
The Care coordinator is the primary point of contact for Apostrophe patients. The position serves as the liaison between our dermatologists, nurse practitioners, pharmacists, product team and other team members or stakeholders – to ultimately ensure a high-quality, human experience for every patient.
Note: Weekend availability required
You Will:
- Respond to patient inquiries across email, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications
- Resolve issues in a personalized, accurate and timely manner
- Build long-term relationships with our patients by offering advice related to products and services
- Become an expert in Apostrophe skin products and offerings and maintain up-to-date knowledge in a fast-changing environment
- Complete trainings as-needed
- Maintain highest level of discretion when dealing with sensitive patient information
- Strive to meet and exceed structured performance targets
- Report on customer trends and feedback
- Complete occasional overtime when needed by the business to maintain SLAs
- Working with cross-functional teams to escalate, investigate and resolve patient concerns/questions
You Have:
- 2+ years work experience in a medical practice or telemedicine setting. Dermatology experience preferred.
- 2+ years experience in a customer-facing support role
- Ability to balance attention to detail with efficient execution in a fast-paced environment
- Excellent problem solving and communication skills with a high attention to detail and quality
- Experience working in multiple systems and successfully navigating multiple sources of information
- Possesses a customer-first, eager-to-help approach
- Ability to demonstrate strong writing skills, spelling and grammar
- Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
- Willingness and ability to work non-standard business hours, including weekends, evenings & holidays
Our Benefits (there are more but here are some highlights):
- Competitive salary & comprehensive health benefits including medical, dental & vision
Outlined below is a reasonable estimate of H&H’s compensation range for this role.
H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.
The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.
Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!
An estimate of the current hourly range for US-based employees is
$24—$29 USD
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. APPLY HERE
by Kay Tay | Jan 11, 2024 | Uncategorized
Work Location: Remote (within Texas only)
The University of Texas MD Anderson Cancer Center in Houston is one of the world’s most respected centers focused on cancer patient care, research, education, and prevention. It was named the nation’s No. 1 hospital for cancer care in U.S. News & World Report’s 2022-2023 rankings. It is one of the nation’s original three comprehensive cancer centers designated by the National Cancer Institute.
The primary purpose of the Philanthropy Specialist position is to partner with the Program Coordinator to process philanthropic gifts received by the institution. Utilize analytical thinking to research and resolve discrepancies, provide customer service and communicate resolution to internal and external stakeholders. This position requires an individual that can handle detail-oriented tasks with accuracy; multi-tasking between multiple team members and campaigns occurring at the same time; teaming with others in the division and working with outside vendors. Requires a professional, collaborative and positive attitude, responsiveness and initiative while performing duties.
KEY FUNCTIONS
Gift Data Management (80%)
Manage the capture and maintenance of gift data utilizing various electronic systems. Ensure integrity of gift data by researching and resolving discrepancies. Use independent judgment and complex analysis to gather facts and determine appropriate solutions based on accounting best practices and department guidelines. Work collaboratively and adaptively with all members of the Finance and Gift Operations team. Utilize Microsoft Office programs (especially Excel, Teams, OneDrive) to track and store data.
Gift Adjustments & Reporting (10%)
Utilize procedural functions to identify errors and submit requests for gift adjustments, returned checks with invalid payees and foreign currency corrections. Working in a deadline driven environment, proactively review and verify reports by conducting daily/weekly/monthly cross-checks.
Customer Service (10%)
Respond to phone and e-mail inquiries addressing and/or triaging to appropriate Philanthropy staff member. Must be able to ascertain purpose of call, speak clearly, work independently with minimal supervision, and handle the stress of a fast-paced, high-pressure environment with a positive attitude. Serve as subject matter expert, assisting other team members.
EDUCATION
Required: Bachelor’s degree in Marketing, Advertising or related field.
EXPERIENCE
Required: One year of clerical, office, administrative, organizational, or related support experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 164726
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Day/Evening
- Minimum Salary: US Dollar (USD) 51,000
- Midpoint Salary: US Dollar (USD) 64,000
- Maximum Salary : US Dollar (USD) 77,000
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Remote (within Texas only)
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No. APPLY HERE
by Kay Tay | Jan 11, 2024 | Uncategorized
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
About the role
The Instructional Developer role on Rippling’s Customer Education team provides a unique opportunity to use your instructional design and multimedia development skills to build customer-facing content to help drive product adoption and self-service customer onboarding initiatives.
With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively train our growing customer base with on-demand digital training. As an Instructional Developer, you’ll use your passion and creativity to create learning experiences that help our customers realize the full potential of using Rippling for their business.
Who you are
- You have a proven track record of creating visually appealing and engaging content that increases learner engagement and drives product adoption
- You’re a self-motivated individual who thrives in a fast-paced environment
- You’re a strong written communicator adept at knowing your audience and how to satisfy their learning objectives
- You have a strong technical aptitude and are a quick learner of new technologies and concepts
What you will do
- Design and build learning content that will be served in our customer-facing LMS
- Use a variety of different software tools to create content in multiple formats such training videos, interactive SCORM modules, animated GIFs, infographics, simulations, hands-on labs, etc.
- Experiment with new approaches to learning that drive learner engagement and product adoption
- Deliver a results-driven learner experience with learning that is highly engaging and effective at making our customers confident and skilled at using our products
- Develop storyboards, training scripts, and eLearning content that can be easily localized and/or adapted for multiple audiences and personas
What you will need
- Bachelor’s degree or equivalent experience with a concentration in instructional design, educational technology, or a related field
- A minimum of 3 years of experience working as an Instructional Designer/Developer or in a related job role, preferably for a B2B SaaS company
- Proven track record of creating high-quality and innovative instructional materials and learning solutions using proven instructional design methodology and current industry trends
- Proven experience delivering courses using industry tools such as Articulate 360 (Rise and Storyline), Adobe Creative Cloud, Camtasia, and DAP platforms
- Experience building lessons tailored to specific learning outcomes and writing effective assessments to test student competencies
- Experience effectively collaborating with stakeholders to understand and deliver eLearning modules that drive tool adoption and customer retention
- Experience in writing effective copy, instructional text, training scripts, as well as creating storyboards and learning assessments
About the Team
The Customer Education team is focused on building best-in-class product documentation and on-demand training materials. Our goal is to empower our customers with the necessary knowledge and skills to effectively use all aspects of the Rippling platform and products. Whether it’s a tutorial, troubleshooting FAQ, training video, infographic, or hands-on training lab, the Customer Education team creates a variety of different training materials that drive product adoption and customer success.
The pay range for this role is:
84,000 – 147,000 USD per year (US Tier 1)
75,600 – 132,300 USD per year (US Tier 2)
71,400 – 124,950 USD per year (US Tier 3). APPLY HERE
by Kay Tay | Jan 11, 2024 | Uncategorized
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role:
Are you ready to make a significant impact on customer service operations and play a pivotal role in enhancing our fans’ experience? As a Gametime Support Platform Specialist, you will be at the forefront of our customer service initiatives. Your responsibilities will include enhancing operations through the implementation of automation, self-help solutions, AI and working to create a seamless experience for our fans and empowering our Fan Operations team with expedited intelligence.
Opportunity includes:
Making a huge difference at Gametime by creating personalized experiences for Fans and Fan OperationsHands-on learning and development of technical skills. Exposure to automation tools and CRM systems. Collaborative and dynamic work environment with a focus on creativity and innovation.
What you’ll do:
- Optimizing Customer Service Operations:
- Collaborate with customer service agents to understand their day-to-day operations and identify areas for improvement.
- Implement creative solutions to enhance the efficiency and effectiveness of customer service processes.
- Utilizing Internal Tools and Documentation:
- Work with internal tools to streamline operations and improve overall service quality.
- Develop and maintain documentation to ensure consistent and accurate procedures for customer service agents.
- Integration and Reporting:
- Manage integrations between different systems to ensure seamless information flow.
- Generate and analyze reports to identify trends, areas of improvement, and opportunities for enhanced customer satisfaction.
- Technical Skill Development:
- Utilize automation tools such as Zapier and Kustomer Workflows to automate routine tasks and processes.
- Learn and apply Javascript skills to contribute to the technical aspects of customer service operations.
- Becoming a Customer Service CRM Expert:
- Master the intricacies of Customer Relationship Management (CRM) systems to provide expert support and guidance.
- Serve as a go-to resource for customer service agents, offering insights and solutions to complex issues.
Our ideal candidate has:
- Strong problem-solving skills and a passion for finding innovative solutions.
- Desire to learn and develop technical skills in a dynamic, on-the-job environment.
- Familiarity with automation tools and basic understanding of Javascript or HTML is a plus.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
What we can offer:
- Flexible PTO
- Equity
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- 401K, HSA, pre-tax savings programs
- New equipment setup provided
- Diverse Family-forming benefits through Carrot Fertility
- Wellness programs
- Tenure recognition
$64,000 – $84,000 a year
At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. APPLY HERE
by Kay Tay | Jan 11, 2024 | Uncategorized
Lume is on a mission to normalize body odor beyond the pits and provide people with outrageously effective solutions so they never have to think twice about odor! Our Whole Body Deodorants can be used for any unwanted odor—from pits, to privates and beyond. It’s doctor-developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and clinically proven to control any external B.O. for 72 hours. In 2023, we launched a men’s line called Mando. Mando uses the same technology as Lume but has different scent profiles.
We are a 6-year-old fast growing, omni-channel deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.
Remote position, must have access to a quiet location free from distractions for the entire scheduled shift
A company laptop will be provided, however, you’ll need access to reliable internet for the entire scheduled shift and a smartphone. Ability to participate in video conferences.
We are searching for an energetic graphic designer to join our in-house creative team!! Experience needed designing ecommerce and performance marketing (ie: ads on YouTube, Facebook, and more). Experience with email promotion design, especially Klaviyo is a huge plus.
Responsibilities
- Work in Mando’s in-house creative team to create strategic marketing assets for digital marketing projects including, but not limited to email, web banners, social media, etc.
- Participate in ideation and review meetings and design brainstorms.
- Work within brand guidelines to create layouts and design executions (across several different mediums) that reinforce Mando’s brand voice through its visual/digital touchpoints.
- Retouch and edit all forms of imagery as needed, including creating mockup of products and branded environments.
- Demonstrate effective time management and organizational skills required to present creative assets by targeted deadlines.
Skills And Qualifications
- Minimum 3+ years experience with graphic design with a degree in digital Graphic Design
- Proficient in Adobe Illustrator, InDesign, and Photoshop
- Experience with illustration and Adobe Illustrator
- Experience with Klaviyo email builder or email builder equivalent
- Experience working in digital marketing and creating Facebook ads, Google ads and website graphics
- Strong layout and typography skills
- Experience with HTML email development a plus
- Experience with Adobe Stager and 3D renders a plus
- Open-minded attitude about feedback on your design and a willingness to improve your work
- Ability to manage multiple projects of varying complexities while working under tight deadlines
- A self-motivated and thoughtful problem solver with an eye for detail
- Patience and positive attitude with a collaborative approach
- A great attitude and flexibility to pivot in the business nature of a startup
- Sense of humor and the ability to have fun doing what you love
Please provide a current portfolio that demonstrates an understanding of modern design aesthetic and skillful use of graphic design and illustration.
This role can be done remotely, however there may be location constraints based on where Harry’s is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.
We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $55,000-$65,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience. APPLY HERE
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