by Kay Tay | Jun 19, 2023 | Uncategorized
About the Role
Power up your pins to improve online mapping for your town, city or country.
We are looking for people who understand the importance of accurate directions. You valued this when you traveled and explored new places in the past. This is an opportunity to bring your experience to online maps today. For big adventures or just getting home from work safely, online maps are every traveler’s best friend.
Things get solved if you get involved! Join our online Community today and get paid to be part of something unique by improving the relevance of the most widely used online map services.
Evaluator Attributes
- Resident-In-Market: You will need to be living in your market for the last five years.
- Self-starter: Working remotely requires the self-discipline to stick to a schedule and get work done, despite the distractions of a home or mobile office.
- Web-savvy: Being adept at navigating the web, with good research skills to find the right information in a timely way.
- Assessment ready: You will need to complete and pass online exams based on use-case requirements to qualify as an evaluator.
Apply today and you could become a Peroptyx Evaluator using your local insight and knowledge to make routes more accurate, faster & safer.
APPLY HERE
by Kay Tay | Jun 19, 2023 | Uncategorized
Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.
Coalition offers its Active Insurance products in the U.S., U.K., and Canada through relationships with leading global insurers including Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich, as well as cyber capacity through its own carrier, Coalition Insurance Company. Coalition’s Active Risk Platform provides automated security alerts, threat intelligence, expert guidance, and cybersecurity tools to help businesses worldwide remain resilient against cyber attacks.
Coalition comprises a team of cybersecurity and technology experts, as well as experienced insurance professionals, who have come together to build a world-class organization with a massive technological advantage. Our secret sauce is bringing these expertise together to create a world-class organization with one mission: to protect the unprotected as the world digitizes. Today, Coalition is one of the world’s largest commercial insurtechs serving hundreds of thousands of customers worldwide.
Since its founding, Coalition has raised $755 million in equity funding, including $250 million in June 2022, affirming its ability to deliver profitable growth and cementing its position as a long-term business with a clear competitive advantage.
Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes, and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023, and one of Fast Company’s Most Innovative Companies in 2022.
About the Role
We are looking for motivated candidates who thrive in a high growth environment to join our customer success team focused on Renewals. Candidates in this role will be accountable for providing the highest level of customer support and service to our existing customers (which include both insurance brokers quoting on our platform, as well as to our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education, to administrative and transaction assistance. Pair that with an incredibly positive attitude and a drive to help others, then you’re someone we’d love to speak to!
This is a remote position that can be based anywhere in the USA.
Responsibilities
- Answering to inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
- Ensuring current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
- Partnering with Territory Renewal Leads to ensure appropriate prioritization and focus is given to upcoming renewals
- Effectively maintaining queues and work dashboards to answer customers on a timely basis
- Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
- Performing administrative insurance functions to keep our growth engine humming
- Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Skills and Qualifications
- Prior experience in a customer support/customer service role or a strong desire to learn
- Excellent interactive and communication capabilities, both written and verbal, especially in customer-facing roles
- Resourceful, enthusiastic, and desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
- Incredibly positive attitude – attitude overcomes all!
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
- Competitive compensation and opportunity for advancement
- Coalition’s individual pay is determined on several factors, including but not limited to, location, level, skills and experience. The US base salary range for this full-time position is $40,000 – $55,000, and your recruiter can share more on target salary for your location during the interview process.
APPLY HERE
by Kay Tay | Jun 19, 2023 | Uncategorized
Curology is creating the next generation of skincare through customized treatment plans and formulas with powerful prescription ingredients for acne and anti-aging. We believe great skin shouldn’t be a luxury, but a fact of life.
The Quality Lead plays an integral role within the Customer Success organization and will report to the Manager of CS Training & Special Projects. This role is responsible for developing, implementing, and managing the Customer Success quality programs, procedures and systems that ensure we provide exceptional service to our patients. The Quality Lead will be expected to become an expert in all key Customer Success processes and build strong quality protocols and development programs to ensure the highest measures of quality and consistency.
The right candidate is a fast learner and self-starter who truly cares about the customer experience and is excited by a highly dynamic environment with constant change.
In this role, you will:
- Foster an environment of delivering a premium customer experience through our CS Specialists who serve our patients via email, SMS, live chat, and social media interactions
- Develop and manage a robust and comprehensive Quality Assurance program that can be scaled as the team grows. This program includes the process creation of compliance audits for quality, accuracy, and adherence to outlined standards. This program must measure and maintain quality standards through identified KPIs, which are tracked weekly at a team and individual level
- Identify and implement QA best practices to drive improvements to customer interactions and experiences
- Lead day-to-day quality activities to support the development and growth of the CS Specialists, including the delivery of clear and actionable feedback and individual coaching
- Collaborate with CS Leadership Team to develop action plans to improve KPIs, support implementation of process changes, track and evaluate success of process changes, and communicate results of changes to key stakeholders
- Manage internal documentation of processes and policies to ensure CS Specialists have access to updated information on workflows and best practices
- Assess training needs based on QA findings and develop recommendations on how best to address identified gaps
- Participate as an active member of the CS Leadership Team and as the subject matter expert and thought leader in quality management and improvement
- Continuously explore emerging trends in quality and customer experience to make recommendations to our business
You will be successful if you have:
- 3+ years of experience in a Quality Assurance role within a customer service department and/or sales environment with emphasis on quality improvement
- Outstanding customer service skills and dedication to providing exceptional customer care
- Impeccable attention to detail and strong analytical skills
- Superior written & verbal communication and comprehension skills
- Strong Powerpoint and Excel skills
- High level of professionalism and strong presentation capabilities
- Maintains an upbeat and enthusiastic attitude, even under pressure
- Must be able to effectively communicate with people at all levels
You will love working at Curology because:
- Competitive salary and equity packages
- Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
- $75 WFH stipend (remote employees)
- Home office setup stipend (remote employees)
- Minimum Time Off policy (unlimited PTO, with at least 3 weeks off) for exempt employees
- 11 company observed holidays
- Additional holidays: Curology days off (1 per quarter), 1 annual floating holiday (employee’s choice), and Gratitude Week (employees take the full week of Thanksgiving off; business critical teams observe different days)
- Paid parental leave
- Employee donation matching program
- Company-sponsored events
- Free subscription to Curology or Agency
- The base salary for this position will be between$57,000 to $80,000 depending on your experience, skillset, and geographic location.
Our mission is simple: to make personalized skincare accessible and convenient for all. Awarded #3 for 2021 Best Workplaces in the Bay Area and 2021 Forbes #4 Best Startup Employers, Curology is a leader in direct-to-consumer eCommerce and has been featured in Vogue, Allure, Harper’s Bazaar, and Business Insider. Our core values are: Accountability, Team First, and Inclusivity.
APPLY HERE
by Kay Tay | Jun 16, 2023 | Uncategorized
There are more ways to win, here at FanDuel. We’re willing to bet on it.
THE ROSTER…
At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
WHO WE ARE…
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.
Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.
THE POSITION:
Our roster has an opening with your name on it
We’re looking for an operational leader help coach FanDuel’s social media support team to victory. This Supervisor will be responsible for growing and supporting a team of frontline agents dedicated to engaging with FanDuel customers across all social media platforms and FanDuel products. In this role, you will be tasked with delivering experiences over social media that are not just industry-leading, but truly wow and excite the social sports fan during the moments that matter. This Supervisor will be leading a team representing the FanDuel brand in both public and private conversations, so he or she is expected to embody the FanDuel principles and serve as a trusted mentor to others – ensuring we live up to our brand standards. He or she will be an advocate for our customers, helping our them find solutions to their needs with minimal friction, as well as an advocate for our frontline agents to make sure their voice is heard, and they are best equipped to deliver excellent service.
THE GAME PLAN:
Everyone on our team has a part to play
- Coach, manager and develop customer operations agents and leads responding to our growing community of avid sports fans through social media channels ensuring all issues and inquiries are rapidly resolved to maximize customer satisfaction and strengthen FanDuel’s brand reputation
- Quarterback escalated, complex, and time-sensitive issues, making sure they are escalated to the proper channels when necessary
- Be a master of the FanDuel brand voice and digital media etiquette, coach others to support our brand in a highly public channel
- Responsible and accountable for team’s performance, including analyzing Social KPIs to ensure required support volume and quality of interactions are met
- Identify opportunities for operational improvements and develop solutions
- Train agents on standard policies and procedures, while coaching them to think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best gaming experience possible
- Serve as a subject matter expert on our internal systems; help to review accounts, troubleshoot bugs, and resolve issues
- Conduct performance appraisals and develop employee improvement plans
- Represent the voice of our customer, providing user insights and trends to all areas of the business including Product, Marketing, and Operations
- Work closely with cross-functional partners in Marketing and Operations to ensure FanDuel delivers timely operational messages to our customers, in the appropriate tone and voice for our brand
- Assist with team recruitment and onboarding process.
- Assume additional responsibilities during periods of high volume and as assigned or requested.
- Work cross-functionally with other departments to support various business needs
THE STATS:
What we’re looking for in our next teammate
- Minimum of 3 years of experience in a customer facing role
- Experience delivering customer support via social media and social media management platforms such as Social Studio, Khoros, or Sprinklr
- A passion for mentoring and inspiring others to reach their full potential with 1+ years of direct experience
- Ability to work in a fast-paced, ever changing working environment with a lot of ambiguity
- Availability to work flexible hours that include nights and weekends
- Excellent communication skills with an emphasis on writing
- Empathy, curiosity, humility and flexibility
- Thorough knowledge of sports and gaming and FanDuel products
- Strong operational mindset, with a proven ability to persevere, problem-solve, and think creatively while focusing on overall quality of work
- Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies
- Preferred:
- Associates or Bachelor’s degree in a related field
- History of building and managing large, high performing agent teams – both virtual and non-virtual
- Proficiency utilizing ticketing/CRM software, such as Salesforce or ZenDesk
- Proficiency in data gathering and analysis
PLAYER CONTRACT:
We treat our team right
- From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs and platforms
The applicable salary range for this position is $50,000 to $68,200 which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may also be eligible for short-term or long-term incentive compensation.
APPLY HERE
by Kay Tay | Jun 16, 2023 | Uncategorized
This role is remote and open to any location. Two to four weeks of on-site training in our Dallas office will be required within the first 90 days of employment.
As a Campaign Manager, you will play a pivotal role in our company’s growth and success by leveraging your expertise in paid search to drive traffic and sales. We value practical experience and results over certifications, recognizing that the ability to align advertising strategies with business needs is what truly matters.
Base salary starting at $80,000 – $100,000 per year.
YOU WILL:
- Manage and monitor budgets, pacing, and bid adjustments for paid search and shopping campaigns.
- Conduct audits of paid search and shopping campaigns to identify optimization opportunities, including new keyword options, irrelevant search traffic, and landing page inconsistencies.
- Own product feed optimization for Google and Bing Merchant Centers.
- Partner with merchandising and product development teams to optimize product listings.
- Assist in budget allocation decisions on channel and product category levels.
- Develop reports and dashboards to measure performance of all digital marketing efforts.
ESSENTIAL REQUIREMENTS:
- Proven experience in managing paid search campaigns
- Ability to effectively manage and allocate large budgets
- Excellent written communication skills
- Thorough and vigorous management of details
- Strong analytical ability to gather insights from data and make data-driven decisions
PAY, BENEFITS, PERKS & DETAILS:
- Full time, exempt position
- Competitive salary plus annual performance-based bonus
- Opportunities for rapid career and compensation growth
- Health, dental, and vision insurance coverage
- Generous paid time off plus paid holidays
- Maternity/Paternity benefits
- Annual scholarships and ongoing career development opportunities
- Discounts on furniture and shipping services
- Gym membership reimbursements
- Newly constructed office and distribution center
This role is remote and open to any location. Two to four weeks of on-site training in our Dallas office will be required within the first 90 days of employment.
Who are we? Zuri is a modern furnishings company founded in Dallas, Texas. We opened our first showroom in 2006 and have grown to a nationwide brand through ecommerce. Our business is founded on bold and unique designs for a modern era. Bonus points if you’ve seen one of our billboards. Come be a part of our growing team!
APPLY HERE
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