by Kay Tay | Jun 20, 2023 | Uncategorized
We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We’re solving a massive, global problem of inefficiency in the construction industry. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com.
We are seeking a Support Specialist to join our team. In this role, your primary goal will be to oversee the day to day of the support team, ensuring that they are able to best resolve support issues in a speedy and efficient manner. You will be expected to step in and own resolution for conversations depending on the volume of work in a given day. Additionally, the role will also involve constantly reviewing our current support processes and bubbling up changes to processes and products to improve the overall support experience at Curri.
If you enjoy being in front of customers, find yourself actively listening and thinking about solving your customer’s toughest problems, excel at navigating challenging conversations, and have the ability to turn conversations into wins, we’d love to hear from you.
Responsibilities
- Monitor and assist the Support team to ensure they are able to provide drivers the best possible help experience
- Own the full Support escalation process to ensure driver satisfaction and diagnose the root problem in order to prevent future escalations
- Process driver payouts
- Assist with Support chats and emails when needed
- Own resolution for complicated Support conversations
- Report bugs or other product issues to the greater Curri team
- Help create new external help articles and maintain existing articles
- Help create and maintain learning materials and macros for the internal Support team
- Actively look for opportunities to improve internal processes and our Curri products
- Act as a VOD (Voice of Driver) to provide insight and knowledge on the driver experience
Key Performance Indicators
- 48 hour response rate for driver payouts
- Resolve 100% of escalated or complicated driver issues
- Respond to all questions/assistance requests in internal support channels within SLA
- Maintain a high Intercom CSAT score (85-90% = high)
What you need to have
- Bachelor’s degree or equivalent work experience
- 1+ years of experience in a customer-facing and/or high-growth environment
- Excellent communication and interpersonal skills
- Strong problem solving skills and the ability to independently come up with solutions
- Ability to thrive in a fast-paced and dynamic environment
- Familiarity with intercom platforms is a plus
- Best in class customer service skills, experience with de-escalating situations is a plus
- Agility and the ability to take on new challenges and responsibilities as the need arises.
APPLY HERE
by Kay Tay | Jun 20, 2023 | Uncategorized
Job Description
Fully remote role. Work anywhere in the U.S.
Schedule: Sunday- Wednesday 12am-10:30am EST.
Holiday Requirement: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday.
We are looking for high-performing individuals to deliver an enhanced customer service experience, to join our team. This team will support members as their front-door to Mental Health Wellbeing. The Chat Support Agent will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health, Medical products, and Placement services to ensure every member and their families get the right support for their unique mental wellbeing needs. The agent will support the chat automation process to ensure the members are led to a successful service to fulfill the inquires presented. The agent will work seamlessly with the AI chatbot to deliver a combination of human interaction and AI transaction.
•Promptly responds incoming chats within the standard greeting approved timeframe.
• Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email.
• Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources.
• Recognizes crisis situations and evaluates for needed action to minimize risk.
• Performs appropriate research in internal databases and online to identify potential providers and resources.
• Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Agent will triage calls in a in a professional and timely manner if needed.
• Communicates effectively with all internal stakeholders.
• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
• Compliance with Policies and Regulatory Standards.
• Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.
• Resolves complex issues without or with limited management intervention.
• Outreach Providers to link services requested by members.
Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
Required Qualifications
– Basic Computer Knowledge
– Proficiency in all Microsoft Office products
– 1 to 3 years of customer service experience.
Preferred Qualifications
• Associate’s or bachelor’s degree in a social, psychological
or human service field or equivalent experience preferred
• Mental health and human services background preferred
• 1-3 years of experience working in RFL/Employee Assistance Program
Education
High school diploma/GED or equivalent experience required.
APPLY HERE
by Kay Tay | Jun 20, 2023 | Uncategorized
Work Location: US, remote
Work Schedule: 10-20 hours per week
Engagement Model: Part-time, freelance, online, work-from-home
Project Duration: Continuous
Language(s) Needed: Idiomatic fluency in English
DataForce by TransPerfect is looking for remote freelance English Online Data Raters to join our team in the US.
Role Summary
As an Online Data Rater you would perform the following: review, evaluate and report on the accuracy of online search queries. This data will be used to develop and improve online search results.
You will not have a set schedule; we ask that you work 10-20 hours each week. You will be able to decide what works best for you, in some cases hours worked could vary each week, based on your availability.
In order to qualify for this role, you will need to carefully review the provided project guidelines. To ensure your understanding, you will then need to pass a test.
Job requirements
Role Requirements
- Ability to read and comprehend English. Training materials are only provided in English
- Ability to meet given targets
- Ability to understand feedback and adjust accordingly
- Must be legally eligible to work in the US
- Must be 18 years of age or older
- Idiomatic fluency in English
- Must be located in the US
- Must have lived in the US for the past 5 consecutive years
- Reliable computer and internet connection
- Reliable anti-virus software
DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.
We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our division focuses on gathering, enriching and processing data for Machine Learning in different AI domains.
APPLY HERE
by Kay Tay | Jun 20, 2023 | Uncategorized
The Mary Sue is searching for dedicated freelance writers to expand our entertainment coverage! We’re looking for journalists/bloggers who get our intersectional feminist perspective and have significant knowledge regarding movies, TV, and pop-culture. You should have your finger on the pulse of all things entertainment news. If you’re the kind of person who loves to binge scary movies or talks about reality TV like it’s the town gossip, we want to hear from you!
We require a minimum of 25 posts per month, but we love it when people are willing to write more than that. You’ll work with our editors to cover topics as assigned on a day-to-day basis, as well as pitch your own story ideas. People who are comfortable, working independently, can work in a fast paced environment, and who have an instinctive barometer for what’s newsworthy would be excellent candidates. The ideal candidate will be able to find the aspects of any story that everyone will be (or should be!) discussing in the daily entertainment news cycle and drive the conversation forward with their unique analysis.
We’re looking to hire approximately 8 entertainment writers.
Beats we’re particularly interested in, but not required:
- Anime
- Reality TV
- UK television shows
- Horror
What are we looking for in a prospective freelance news writer?
- Someone who’s proud to be called a feminist
- A knack for finding unique, insightful angles for stories
- The ability to write quickly and accurately
- Someone eager to learn and incorporate feedback to build their writing skills
- Familiarity with WordPress/blogging platforms and social media channels. (Mostly Facebook and Twitter, but Tumblr, TikTok, Instagram, and more are great, too!)
- A multitasker who can consume a large amount of information in a short time
- 1+ years previous journalistic experience
- Weekend availability would be a huge bonus!
What do we want in addition to your resume?
- A brief cover letter about yourself and why you’re a good fit for this role. (Why are you interested in The Mary Sue?) Please also tell us which of the above beats you already have extensive knowledge of.
- At least two links to samples of your writing or a portfolio
- Links to your personal website/portfolio/blog, podcasts/videos, and/or any public social media accounts you would like to share.
Pay rate: $16 to $65 USD per article depending on the length and type of story.
APPLY HERE
by Kay Tay | Jun 20, 2023 | Uncategorized
As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.
With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.
We are looking for content reviewers to analyze and evaluate WEBTOON content. As a Content Reviewer, you will review and investigate visual and written content using our Content Rating Guidelines. You must be detail-oriented, visual, and self-motivated.
This is a remote, part-time Independent Contract role.
What we’re looking for:
- Experience in user-generated content moderation
- Culturally aware of trends and pop culture in United States
- Technically savvy and able to quickly learn new systems
- High speed internet connection required
WEBTOON is owned by South Korea’s internet conglomerate Naver. In 2021, Naver acquired webnovel app Wattpad. The move aligned WEBTOON, the world’s largest digital comics platform, with Wattpad, the world’s leading webnovel platform. Together, these storytelling technology platforms reach a combined audience of 166 million people around the world.
Join us and work with some of the biggest artists, IP, and fandoms in comics!
APPLY HERE
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