Quality Assurance Analyst

by | Jan 29, 2024 | Uncategorized

FanDuel Group (“FanDuel”) is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel is a subsidiary of Flutter Entertainment plc, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

Responsible for the delivery of agent contact quality assurance scoring. In this role you are part of the team that monitors and reports on the established quality metrics for FanDuel Customer Operations Agents.  You will work closely with Training and Management to ensure we are providing excellent customer services.

THE GAME PLAN
Everyone on our team has a part to play

  • Evaluate recorded calls, chats, and emails to ensure we are maintaining the highest level of customer satisfaction
  • Partner with Customer Operations Leadership to coach agents on contacts that fail to meet the required standards
  • Assist in determining training needs based on findings and reports suggestions to QA Lead and upper Management
  • Participate in calibration sessions to maintain consistency with evaluations
  • Provides meaningful feedback of evaluation results to the leadership teams
  • 10 – 20% of time may be spent answering inbound interaction from players
  • Perform other duties as assigned

THE STATS
What we’re looking for in our next teammate

  • 1+ years in a customer operations field, including Contact Center Experience
  • Excellent oral and written communication skills
  • Working knowledge of MS Office Suite, G Suite and Customer Service tools.
  • Ability to work under pressure and under own initiative
  • Research, analytical and problem-solving skills
  • Self-motivator and self-starter, ability to work independently
  • Be forthcoming with positive feedback to encourage desired behavior
  • Adapt well to change and successfully set and adjust priorities as needed
  • Ability to meet deadlines and business demands
  • Knowledge of soft skills and customer service best practices
  • Knowledge and understanding of the sports and online gaming industry
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting and fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship and professional development resources to help you refine your game
  • Be well, save well and live well – with FanDuel Total Rewards your benefits are one highlight reel after another 

The applicable salary range for this position is $41,000 – $52,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.

This role includes flexible time off (including unlimited paid time off for full-time employees) and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws. APPLY HERE

Associate, Site Operations and Merchant (Digital Wholesale), Dockers

by | Jan 28, 2024 | Uncategorized

You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.

Reporting into the Sr. Manager, Digital Wholesale US/CAN, the Associate Site Operations (Digital Wholesale) will help Dockers deliver an excellent consumer experience and content across multiple large marketplace partners, while helping the brand achieve its revenue goals with profitable growth. You will spearhead Dockers marketplace strategy in traditional digital wholesale accounts, marketplaces, and dropship accounts. This position is open to remote candidates who are able work PST hours.

About the Job

  • Build Site Merchant relationship with members of main accounts like Kohls, Macys, and JC Penney to grow Dockers business.
  • Manage new enhancements being implemented for marketplaces (i.e. Dropship and new content process).
  • Develop workflows and ways of working for new enhancements being implemented to support the marketplace business, especially in post purchase fulfillment, order management, and customer satisfaction using current tech stack.
  • Improve review seeding tracking for the wholesale business with our product review vendor
  • Report out on the wholesale business & running monthly business meetings. Ensure sharing of insights that create action and inform strategy. Work with partners to develop reporting tools where needed.
  • Partner with Dockers sales and other internal partners to support in driving business objectives.
  • Partner with marketing team to implement initiatives to lead brand awareness and sales.
  • Work with wholesale partners to determine potential A/B testing opportunities, including reporting and sharing learnings across channels.
  • Meet with broader Ecommerce team to discuss insights.
  • Oversee product data audits inclusive of imagery and copy, work with partners to have issues resolved.
  • Understand the competitive market and suggest changes when needed.

About You

  • 2+ years’ experience across e-commerce, site merchandising experience – familiarity with PIM tool (i.e. Salsify).
  • Bachelor’s Degree required.
  • Experience with Excel (big data sets and pivot tables).
  • Knowledge & Experience working with marketplace channels and dropship.
  • Versed in analytics and utilizing data to guide decision-making.
  • Strength in post purchase fulfillment flows.
  • Agile experience with work processes and a ‘test and learn’ mentality.
  • Collaboration skills.
  • Experience in apparel or other branded consumer goods.

The expected starting salary range for this role is $57,800- $91,200. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, skills, performance and business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we’ve got you covered. Here’s a small snapshot:

  • 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
  • Five hours of paid volunteer time per month with nonprofit organizations
  • Product discount of 60% off regular-price merchandise
  • Paid Family Leave. APPLY HERE

Health Editor, General Health & Well-Being

by | Jan 26, 2024 | Uncategorized

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role: 

GoodRx Health is seeking an assigning editor to develop compelling content that helps to inform and drive healthcare decision-making for consumers. The ideal candidate has experience writing and editing stories about health and well-being for a general audience. 

The GoodRx Health editorial team consists of a cross-functional group of physicians, pharmacists, journalists, copy editors, and SEO experts who work together to produce high-quality, service-driven content that is inclusive, approachable, and easy to understand.

The Health Editor will be responsible for assigning and editing nonclinical stories, such as those related to healthcare access, lifestyle, and well-being (diet, exercise, sleep, healthy aging, etc.) Strong structural editing, line editing, and copy editing skills are a must, as is a willingness to pitch in with writing and updating to keep the editorial pipeline moving smoothly. 


Please have experience recruiting and managing freelancers — and the capacity to juggle your own writing as needed while assigning and editing with others. Organizational skills are required, as is familiarity with promoting content via various channels such as social media, SEO/organic search, and newsletters.

You will need to be able to combine your experience with in-depth reviews of the current scientific evidence to help to weave engaging, readable, and digestible pieces of educational editorial content. Be prepared to have the articles you write and edit reviewed by medical professionals.

Responsibilities:

  • Assign/edit about 20-30 new articles or article updates per month, contributing content that’s useful and relevant to readers as well as optimized to drive traffic to GoodRx Health. 
  • Edit articles to ensure structural integrity, accuracy, and readability while meeting reader intent. Use plain language and health literacy best practices and translate complex scientific or clinical language into a 6th to 8th grade reading level.
  • Recruit and manage a team of freelance writers.
  • Pitch new articles that align with editorial strategy and content priorities. Manage daily priorities to fulfill content requests from multiple stakeholders and meet team goals.
  • Develop and experiment with innovative and engaging formats, such as infographics, maps, and quizzes.
  • Collaborate with medical reviewers, copy editors, and production editors to keep the editorial publishing pipeline moving smoothly.
  • Track and review content performance, using key metrics to guide day-to-day planning and execution. 

Skills & Qualifications:

  • Minimum of 3 years years experience as an editor or content manager, preferably as a journalist covering health topics or otherwise writing consumer-oriented health content
  • Experience as a health editor, health scientist a plus
  • Outstanding writing and editing capabilities 
  • Exceptional organizational skills
  • Eye for detail and the ability to work independently
  • Ability to read, interpret, and explain research studies and drug label information
  • Ability to collaborate with content strategy and SEO teams to identify and pursue high-priority opportunities 
  • Familiarity with content management systems, project management software, and SEO tools
  • Experience working in a fast-paced, deadline-driven environment 
  • A passion for making an impact in real people’s lives with meaningful health content and education
  • Willingness and capacity to experiment with integrating AI tools to support workflow for yourself and your team

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco Office:$77,000.00 – $122,000.00

New York and Seattle Offices:$70,000.00 – $112,000.00

Santa Monica Office:$64,000.00 – $102,000.00

Other Office Locations:$58,000.00 – $92,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, “Take Care of Yourself” days, 11 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!

GoodRx is America’s healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. APPLY HERE

Social Media Coordinator Contractor

by | Jan 26, 2024 | Uncategorized

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

Job Description

The Social Media Coordinator plays an integral role in the day-to-day execution of community and organic social media coordination for the California Closets brand across all social media platforms.

This is a contract position that is funded through the remainder of 2024. Pay range is $24-$30 per hour.

Duties and Responsibilities:

  • Responds to all comments, direct messages, and customer inquiries on our social media channels as well as expanding our brand reach and awareness through organic opportunities. 
  • Works closely with the Customer Service, Marketing, and Local Teams to make our social media experience exceptional for our audience. 
  • Ensure all inbound engagement, questions, and feedback is acknowledged and/or resolved in a timely manner by responding to all comments, direct messages, post tags, and customer inquiries across all California Closets’ social media channels with the brand tone of voice (channels include Facebook, Instagram, Pinterest, YouTube, LinkedIn). 
  • Help schedule content across all social media channels per approved content calendar. 
  • Help identify and organize strong UGC from our community to be featured on social, email, and other marketing channels. 
  • Contribute to the development of monthly social media webinars that provide best practices and updates to local teams which include Designers, Sales Leads, Design Leads, and Owner Operators. 
  • Record volume, sentiment, and key feedback of community engagement on each channel to inform our social strategy and overall marketing strategy. 
  • Contribution of all performance tracking and reporting on organic social media analytics in the weekly, monthly and ad-hoc/campaign templates. 

Qualifications

  • Bachelor’s Degree is required 
  • 1-2 years of experience in a social media support role with a deep understanding of social media and how it impacts a business. 
  • Excellent understanding of all social media platforms including Instagram, Facebook, Pinterest, YouTube, and LinkedIn.  APPLY HERE

Text & Email Marketing Manager 

by | Jan 24, 2024 | Uncategorized

At the American Cancer Society, we’re leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

***This is a remote position that can be home based anywhere in the United States.***

*Candidates with strategic, creative, project manager mindset and the technical knowledge of building Text & Email campaigns is preferred. Experience with Marketing Cloud is helpful.*

The Text and Email Marketing Manager is responsible for strategy and execution of campaigns that generate revenue, support event activity, and provide mission delivery content to all ACS external audiences.

This role serves as a marketing automation subject matter expert, providing guidance to internal teams, external business partners and other business units on creative assets, segmentation, and strategy direction for text and email communication within the context of existing communication streams and as a stand-alone channel.

MAJOR RESPONSIBILITIES

  • Responsible for strategy and implementation of text and email campaigns through Marketing Cloud and other third-party vendor solutions.
  • Create, maintain and facilitate ongoing training of all users of text and email marketing tools across the enterprise.
  • Responsible for collaboration with Legal and Privacy to ensure compliance with FCC SMS regulations, guidelines, and policies.
  • Maintain continuing education and relevant certifications in marketing automation tools, serving as a resource to others as requirements and capabilities evolve.
  • Support shared accountability with field staff in local text campaign initiatives to deliver on campaign goals
  • Manage text production processes, schedules, and overall ACS text communication calendar, including managing stakeholder expectations and communicating project plans. This includes review of creative, set up, audience selects, and launch details prior to self-service and nationally led campaigns.
  • Support Direct Marketing Leadership with strategic oversight of all external facing text marketing across the enterprise including documentation of processes and case studies.
  • Responsible for “air traffic” control. Lead planning conversations and manage calendar inputs for all text marketing activity.
  • Participates in work group meetings with key stakeholders across Marcom and ACS pillars.
  • Monitor and support resolution of customer service escalations related to all text marketing activities.
  • Drive continuous improvement of text and email marketing processes in order to decrease operational expenses and improve internal team efficiencies.
  • Support day-to-day Marketing Cloud implementation alongside the email marketing team and assist in planning customer journeys and triggered messages.
  • Work with various stakeholders to create, QA and deploy text and multi-channel campaigns as needed to support email marketing campaign specialists.
  • Stay current with digital marketing industry trends and email and text best practices to foster education and adoption throughout the organization.

KNOWLEDGE/SKILLS

  • Bachelor’s degree in Business Management, Marketing or related field.
  • Salesforce Marketing Cloud (SMC) Email Specialist certification required, can be completed post hire.

SKILLS

  • Expert understanding of campaign management and SMS and MMS Text segmentation tools, as well as a proficient understanding of how text marketing efforts enhance and contribute to marketing performance metrics and benchmarks.
  • Deep understanding of FCC SMS/MMS regulations, guidelines and policies.
  • Working knowledge of all areas of Marketing Communications including creative project management, public relations, etc.
  • Advanced writing, editing, proofreading skills and presentation skills; high attention to detail.
  • Track record of managing multi-faceted marketing projects.

Other Special Requirements or Skills:

  • Excellent inter-personal and communication skills, plus experience of using these skills in leading, motivating, and inspiring cross-functional teams and direct reports.
  • Proven success integrating resources across complex functions and across multiple geographies.
  • Project management experience in a fast-paced environment.
  • Knowledge of marketing techniques and strategies used with customers/constituents.
  • Ability to work with varying levels of internal constituents and develop communication for various internal levels.
  • Ability to manage multiple ad hoc and long-term projects simultaneously.

SPECIALIZED TRAINING OR KNOWLEDGE:

  • 4-6+ years of direct marketing campaign management, including Email/Digital Marketing experience; nonprofit experience preferred.
  • Understanding of customer data configuration and impact it has on business analytics and efficiency.
  • Working knowledge of CRM Tools (Salesforce)
  • Experience with multiple Text and Email marketing platforms (full service and self-service). Marketing Cloud, Twilio, Prompt.io, and SlickText preferred.
  • Microsoft Power BI, PowerPoint, Excel, Word and other project management and presentation applications.

The starting rate is $78000 to $100000 per year. The final candidate’s relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact — and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make. APPLY HERE