by Kay Tay | Jul 18, 2023 | Uncategorized
How will this role have an impact?
This role will report to our Senior Manager – Onboarding & Education.
As a member of Signify Health’s Education team, you will help freelance writers and editors to create materials that demonstrate evidence-based instructional practices for advanced practicing providers. While planning, creating, and implementing high-quality training materials to communicate complex, technical information to our provider network, to help improve the success of Signify Health products. The ideal candidate is detail-oriented and a self-starter, who can blend creativity and strategic thinking with a relentless focus on outcomes to ensure all training adheres to Signify Health’s marketing guidelines and the latest trends.
What will you do?
- Analytical with solid editing/writing skills to draw evidence-based educational concepts from research and simplify them into easy-to-digest material, while adhering and interpreting Signify Health brand standard practices.
- Strong collaborative approach with the ability to embrace solid rapport and partnerships with stakeholders, and adhere to executed deadlines.
- Meticulously review the training in the LMS to improve and enhance the learning experience and outcomes for our provider network.
- Edit new and adapt existing content/courses for an online and blended environment.
- Analyze training materials to maintain continuity of style and manage existing and potential content.
- Create a system to audit internal content
- Be a subject matter expert regarding marketing guidelines while keeping up with the latest marketing trends.
- Identify and implement urgent and long-range educational materials
- Perform other responsibilities and duties periodically assigned by supervisor in order to meet reasonable operational and/or other requirements
- Demonstrated knowledge of ADDIE methodology, Common Core standards, and best practices for creating standards-aligned content.
We are looking for someone with:
- Bachelor Degree (Journalism, Education, Clinical Education or Instructional Design) or equivalent work experience strongly preferred
- 5+ years of proven experience working in a marketing background, technical writing position, or similar role
- Ability to translate highly technical information into easily understandable information for our provider network
- Expert project management skills specifically with technical and creative projects; knowledge of agile methodology and framework is a plus
- Proven work experience in digital learning courses and content development
- Strong interpersonal and communication skills to interact effectively with diverse groups of internal and external groups in a fast-paced environment
- Critical thinker and problem-solving skills
- Excellent written and verbal communication skills; strong presenter and visual storyteller
- Highly attentive, analytical, and detail-oriented
- Ability to act with autonomy and independence while fulfilling priorities and meeting critical deadlines
- Experience with Google Suites, Adobe Products, ClickUp, WalkMe, SalesForce, Canva, CornerStone, Articulate 360 Storyline is a plus
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
APPLY HERE
by Kay Tay | Jul 17, 2023 | Uncategorized
At Wayfair, we care about our customers! Our award-winning Customer Service Team leverages technology and human empathy to build customer trust and loyalty.
At Wayfair, you can deliver exceptional customer service while balancing outside of work priorities by choosing the hours that work for you. This is a Part Time opportunity where you will provide your work schedule availability and we will use your availability to develop your work schedule!
From the time our customers place an order with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, mobile messaging, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.
Over the past few years, teams from across the service organization have been investing in the future of our digital service channels, chat and mobile messaging. Should you choose to join the team, you are joining at an incredibly exciting time as we continue to invest in and scale a digital presence for our customers! You each will bring unique perspectives and experience; working closely within your teams, across our Site and with our cross-functional teams, you all will lead the way in refining our approach to connecting with customers when and where they would like to speak with us. Our current hours of operation (all ET) are 8:00 am – 12:00 am Monday through Friday, 8:00 am – 8:00 pm on Saturday and 9:00 am to 6:00 pm on Sunday.
What Does a Digital Service Associate Do?
- Independently troubleshoot, problem solve and resolve customer service inquiries while building a relationship with the customer
- Provide service to customers on multiple channels (Chat and Mobile messaging, as your role progresses or based on business needs, you may also engage with customers via other methods) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
- Exceed customer satisfaction, efficiency metrics and issue resolution targets
- Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
- Simultaneously navigate multiple customer conversations using software applications and Wayfair tools/resources
- Demonstrate negotiation and conflict management skills and maintain professional composure
- Demonstrate excellent verbal and written communication using multiple channels and platforms.
What you’ll need:
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Resourcefulness & ability to independently problem solve
- Ability to work with multiple customers simultaneously while appropriately prioritizing and engaging with their issues.
- Excellent relationship building skills with a passion for helping others
- Strong organization and multi-tasking skills
- A successful track record working in a high-volume environment
- Regular and reliable attendance
- Equivalent customer-facing work experience.
- Excellent written and verbal communication skills
- Strong typing skills and experience navigating computer-based tools.
What are the Pay & Benefits?:
Pay:
- Hourly Pay Rate: at least $15.60 hourly depending on location (tenure increases starting as early as 6 months)
- Quarterly Performance Bonuses
- Referral Bonus ($500 per eligible referral)
Benefits:
- 401(k) with company match up to 4%
- Paid Time Off (start accruing time immediately)
- 7 Paid Federal Holidays and 1 Floating Holiday
- Paid / Unpaid Parental Leave options
- Eligible Tuition Reimbursement (up to $5,250)
- Wayfair Employee Discount
- Volunteer Day for Community Service (Paid Day Off)
What are the Requirements?
- Be able to work at least 1 weekend day, for a total of 20 hours per week
- You must be 18 years of age or older.
- You must hold a High School Diploma, GED, or equivalent.
- You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
- A knowledge of working within Windows Operating Systems or equivalent.
- A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
- Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
- Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
Why Wayfair Customer Service?
At Wayfair, we care about our customers. Whether it’s over the phone or through chat or email, this fast-paced environment allows us to provide solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. We’ll provide the training, tools, and equipment—all you need is a love for problem solving and a dedication to a phenomenal customer experience.
APPLY HERE
by Kay Tay | Jul 17, 2023 | Uncategorized
Actively seeking skilled candidates who reside in GA, SD, NC
We are seeking a Remote Chat Consultant to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our fully paid training program is conducted via webinar for approximately four to six weeks.
JOB DESCRIPTION
- Handles incoming Sales and Customer Service related chats ranging from potential sales opportunities to assisting customers with order changes, status updates and cancellations while focusing on solving any customer problem on the first attempt.
- Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
- Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
- Suggests products to the customer while probing for additional information.
- Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
- Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
- Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.
- Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
- Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
- Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email upon receipt.
- Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
- Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
- Performs other duties as assigned.
JOB REQUIREMENTS
- Minimum of 1 year of customer service, administrative or retail background. Call center experience a plus.
- Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
- Computer literate. Able to navigate through programs and windows.
- Excellent typing and data entry skills.
- Able to multi-task – i.e. talk on the phone and type notes at the same time.
- Effective problem solver.
- Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
APPLY HERE
by Kay Tay | Jul 17, 2023 | Uncategorized
CollegeVine is the world’s largest network connecting high school students, colleges, and counselors for the sole purpose of helping students get into the right college for their goals. It’s like LinkedIn for high school students, and we’re looking for an experienced Marketing Writer to produce clear, persuasive content—consistent with CollegeVine’s warm, friendly, and down-to-earth brand voice—for sales & marketing emails, blog posts, social media content, web & landing pages, sales material, press releases, event collateral, presentations, and other written assets. This role will focus primarily on B2B content but may assist with consumer-facing content as well.
Here’s what’s so great about this job:
Writing is the most common way we interact with students, colleges, counselors, investors, partners, and future employees, so we need to be really good at it. Today, a bunch of us all take turns writing content, but we really need a great writer to make sure we’re consistent across all of our platforms, and that our brand personality is coming through in every piece of content we produce. There are a lot of companies in this space who come across a bit…shall we say, stodgy, and we want to make sure we don’t sound like them. College is already complicated enough, and we want to be a warm and friendly voice guiding people through the process.
So, this person will make sure our writing reflects those values, and helps create some guidelines, tools, and systems to help others in our company write the same way. Pretty cool, right?
Oh, and we’re a remote company with amazing teammates all across the country who work here for one reason: to make it easier for students to find and get accepted by the best college for their life goals. And of course we offer full benefits including health, dental, and vision coverage, 401k, flex time, remote office stipends and more.
Here’s what you’d get to work on:
- Write on-brand content for our email, blog posts, social media content, web & landing pages, sales material, press releases, event collateral, sales presentations, and other written assets
- Document our brand & voice guidelines to make sure we’re consistent across all of our channels
- Implement a system & process for submission of writing requests, including SLAs
- Train our company on the importance of adhering to writing guidelines, and how to do it
- Build a library of AI/ChatGPT prompts to help CollegeVine employees produce on-brand content
Here are the qualifications we’re looking for:
- 3-5 years experience as a marketing copywriter
- Experience creating written marketing assets such as landing pages, ad posts & email templates
- Someone who HATES jargon and loves simplifying and clarifying
- Experience managing a set of brand voice guidelines
- An ROI-focused and data-driven mindset when determining what copy works best
- Understanding of higher ed a plus
Here’s how to apply:
Since this is a writing job, we’d like to see how you write. Crazy huh? In addition to your resume and portfolio link, please include a cover letter explaining why you’d be a great fit for this job. We’ll leave it up to you to decide how long or detailed it should be—whatever you think will result in you moving forward in the process.
APPLY HERE
by Kay Tay | Jul 17, 2023 | Uncategorized
Enter and locate work-related information using computers and/or point of sale systems. Transmit information or documents using a computer. Read and visually verify information in a variety of formats (e.g., small print). Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Verify information in documents or on computer screens, including text, printed forms, and lists for accuracy and completeness. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Stand, sit, or walk for an extended period of time or for an entire work shift.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
California Applicants Only: The pay range for this position is $18.00 to $25.20 per hour.
Colorado Applicants Only: The pay rate for this position is $18.00 per hour.
New York City & Westchester County, NY Applicants Only: The pay range for this position is $18.00 to $25.20 per hour.
Washington Applicants Only: The pay range for this position is $18.00 to $25.20 per hour. Employees will accrue 0.03334 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
APPLY HERE
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