by Kay Tay | Jul 18, 2023 | Uncategorized
The Global Risk Organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. As part of that, the Risk organization drives continuous improvement, with our partners across Meta, by understanding and consistently managing incidents and real-time crises to resolution. The Community Escalation Specialist role is key to protecting our users, community and the company, by ensuring adherence to Community Standards, policies, and platform integrity. The team has the opportunity to be at the forefront of taking charge of the company’s response to crises related to elections, world events, and other unknown or fringe issues that occur on our platforms. You will be responsible for managing escalations surrounding Meta’s policies and procedures related to real world harm, complex global civic and legal issues, and the dynamic landscape of free expression on the Internet. In addition to escalations management, we specialize in launch preparedness and change management, emerging trend analysis and support, and signal feedback loop and quality. We are seeking a team-oriented problem solver who can build relationships and thrives in ambiguity. You work well in high pressure situations, and quickly implement solutions, activating partners and subject matter experts as needed. You communicate clearly to various stakeholders, and provide key updates and findings as high priority escalations unfold.
Community Escalation Specialist Responsibilities
- Become an expert on enforcing Meta/Instagram Community standards, policies, and Integrity processes
- Investigate reported escalations across multiple channels on Meta/Instagram and respond to sensitive global partners’ inquiries
- Ability to identify gray areas in policies, gaps in processes, and use excellent judgment to resolve those issues
- Ensure smooth handover of open investigations between regions providing all relevant details
- Address traumatic, sensitive, and potentially offensive content
- Develop, manage, and execute projects across functional and geographic boundaries in line with strategic directions and operational needs
- Coordinate with global cross-functional teams including Public Policy, Legal, Community Operations, Integrity Products, Communications, and others to problem solve and develop solutions
- Utilize tools, systems, and data to help the team analyze trends and identify integrity gaps and systemic problems that cause escalations and provide meaningful insights back to relevant stakeholders
- Respond to escalated user/press/partner inquiries with high quality, speed, and accuracy
- Assist in driving development and implementation of scalable solutions to support our global processes
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
- Please note that some late night, weekend and holiday work will be required on a shift basis
Minimum Qualifications
- BA//BS Degree or equivalent work experience in online operations, analyst, risk management, consulting, online escalations environment or alike
- 4+ years of experience in an online operations, analyst, risk management, consulting, online escalations environment or alike
- Demonstrated analytical-thinking and problem-solving experience
- Experience managing projects and coordination with a variety of global cross-functional partners
- Communication: demonstrated experience influencing across functional boundaries and/or globally
- Experience managing escalations through process to resolution
- Conflict management and negotiation experience
Preferred Qualifications
- Experience working with NGOs and/or government entities
- Experience in investigations, internet safety or equivalent environment
- Experience using tools like SQL and Excel to drive analytics and reporting
- Understanding of Facebook Community Standards and policies
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$93,000/year to $133,000/year + bonus + equity + benefits
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by Kay Tay | Jul 18, 2023 | Uncategorized
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Senior Foreclosure Specialist plays an important role in the organization by performing a number of activities related to the company’s Foreclosure functions. The role is primarily responsible, under intermittent to minimal supervision, for processing foreclosures of properties when buyers go into default related to their area(s) of specialization (VA, conventional/FHA, Fannie Mae or Freddie Mac). The Senior Foreclosure Specialist monitors. The Senior Foreclosure Specialist is also responsible for handling all after-sale tasks according to investor guidelines, including preparing/reviewing documents/deeds for execution, monitoring eviction and property preservation/conveyance processes, preparing and submitting title documents, claim packages and contracts. The role is also responsible for updating the internal system to ensure a record of steps, deadlines, and notices are documented.
Essential Functions
- Provide copy of default notice to investor and mortgage insurance carrier.
- Monitor file in accordance with required notification periods.
- Prepare documents and deeds to be executed.
- Monitor and process HUD Claim Without Conveyance of Title, 2nd Chance, and Real Estate Own (REO) portfolios.
- Provide updated values to vendors and obtain required approvals to place home for sale.
- Report sale information to investor and mortgage insurance carrier and verify insurance is assigned or cancelled.
- Perform internet research to identify utilities and HOAs; make payments and transfer accounts.
- Review and approve invoices; request checks for payment to reimburse foreclosure fees and costs.
- Prepare/Review documents and deeds to be executed and electronically file documents.
- Provide copies of documents and correspondence when requested.
- Refer eviction files to attorneys and monitor occupied properties after sale until eviction is completed and/or property becomes vacant.
- Ensure eviction–related legal action is initiated and reported in accordance with investor guidelines.
- Prepare conveyance and title packages and submit to Quality Control for review, approval, and submission to FHA for payment.
- Submit curtailment requests to property preservation companies, if it is determined they were responsible for any property preservation delays.
- Review, monitor, and adjust escrow accounts.
- Gather receipts for property preservation, foreclosure fee costs, escrow advances and refunds to prepare claim packages within required timeframes for submission to Quality Control for review and approval.
- Ensure all claims and supporting documents are uploaded into document retention system.
- Process insurance refunds and submit for deposit.
- Prepare supplemental claims for items not included in original claim; obtain reimbursement of estimated insurance refund as needed.
- Prepare loan level reconciliations and follow-up on all files until loan is finalized.
- Ensure all loans are liquidated to reflect a zero-principal balance within 24 hours of receipt of finalized claim proceeds.
- Inform supervisor of reconveyances, conveyance condition issues, and title issues.
- Review and respond to HUD Demand Letters, Non-Compliance and other Notifications; remit funds to FHA.
- Update data in internal systems with status; enter notes in system related to servicing, actions taken, delays, follow-up actions, and phone conversations. Enter completion dates in system, and obtain approval to modify scheduled dates when delays occur that impact timelines.
- Use expertise to resolve issues escalated by junior-level teammates.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required, some college preferred, as well as four or more years total work experience in positions with responsibility for processing mortgage foreclosures, associated documents and timelines, with at least one year experience with FHA foreclosures.
- Prior experience as a Foreclosure Specialist preferred.
- Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
- Intermediate math skills.
- Highly proficient with data entry, Microsoft Word, Excel and Outlook.
- Prior experience using the internet to perform basic searches to obtain information.
- 10-key by touch preferred.
- Prior experience using document retention software; Blitzdoc preferred.
Supervision
- Intermittent to minimal supervision, depending on experience
- Moderate to high independent judgment required; apply sound judgment in execution of core job responsibilities
- Interact with mortgagors, attorneys, title companies and other vendors
- Travel: 0%
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Targeted Salary Range: $22.07/hr to $29.18/hr
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
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by Kay Tay | Jul 18, 2023 | Uncategorized
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
· National Customer Service Association All–Stars Award: Service Organization of the Year.
· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Summary of Role
Our Healthcare Member Service Research Associates access a variety of tools to find healthcare providers and health plan options for members. They play an important role in providing information to nurses regarding providers, eldercare, nursing homes and other requested information. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health benefits administration field this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today.
Your Success
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in You
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay rate: $15-16 per hour
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. It may be necessary, given the business need, to work occasional overtime.
Job Summary
- Research various sources of data to meet member needs. (websites, health plan sites, internal reference material and custom tools)
- Document all issues thoroughly maintaining department files or appropriate system
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Utilize organizational skills to maintain timely and accurate research results.
Minimum Requirements
- High School Diploma or G.E.D.
- Associates degree from an accredited college or university with major course work in business administration, liberal arts, healthcare management, or a related field preferred
- One year of customer service experience preferred
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
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by Kay Tay | Jul 18, 2023 | Uncategorized
Job Description
Overview
Responsible for developing detailed proposal writing and presentations responsive to Government Request for Proposals (RFPs) and for providing proposal volume oversight under the guidance and direction of the Proposal Manager. The Proposal Writer/Editor is capable of producing an entire proposal section or volumes with minimal assistance from other writers.
The Proposal Writer/Editor provides copy editing and proof-reading skills. The Proposal Writer/Editor develops content for Past Performance and Management volumes (to include resume requirements).
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
- Reviews and analyzes RFPs; develops complete management and/or technical volume responses; outlines and organizes the proposal approach for delivering a winning response.
- Writes complete management proposals coordinating as necessary with business units, operational program personnel and other departments.
- Makes recommendation on how to best respond to the RFP to meet or exceed the customer’s requirements, within company guidelines and the competitive environment.
- Reviews and analyzes management sections received from operating units and develops standardized sections for all RFPs.
- Develops themes, discriminators and key success factors based on the Capture Plan.
- Develops proposal features, benefits, graphics, and proof points.
- Manages and integrates writer work products, ensuring proposal compliance and uniformity.
- Interviews program managers and technical experts and develops proposal narratives.
- Resolves issues between originating authors or team members using a collaborative approach.
- Writes, edits, and rewrites management sections (such as Quality, Recruiting, Safety, etc.).
- Monitors and ensures on-time delivery of information from business units and other departments.
- Directs development of appropriate graphics such as illustrations, charts and tables.
- Related Tasks:
- Takes daily direction and guidance from Proposal Managers on assigned bids.
- Submits copy to Proposal Manager on a regular basis and makes edits as required to respond to RFP requirements.
- Oversee the preparation, review cycle, editing, and maintenance of technical documentation, within the technical writing function.
- Create and enhance the standard and architecture documentation.
- Develop document outlines and drafts to meet customer and contract specifications.
- Collect and organize input material for documentation.
- Check technical content ensuring compliance with customer requirements.
- Establish, coordinate, and maintain documentation schedules.
- Coordinate proposal support for technical documentation input and review.
- Ensure approved changes are incorporated into the final document and track changes.
- Ensure all documentation is complete and in proper format prior to delivery to the customer.
- Establish and maintain policies for documentation preparation, review, and maintenance.
- Review and analyze document changes.
- Provide project planning support to assigned managers.
- Handle technical documentation deliverables to include preparation, review cycle, editing, and maintenance within the technical writing function.
- Performs other duties as required.
Qualifications
Education
Experience
- Minimum five years’ experience in a writing, editing or technical area.
- Minimum four years of experience in proposal development, marketing or a related field
- Exposure to management or delivery of one or more of the following technical areas a plus:
- Military, Department of Defense, or Other Government Agency Experience
- Proposal experience
- Technical writing experience
- Experienced in developing compliant and compelling proposals.
- Experience as Technical Editor, Copy Editor, Proof Reading
- Exposure to management or delivery of one or more of the following technical areas a plus:
- 5 or more years’ experience working with Military, Department of Defense, or Other Government Agencies
- 5 of more years’ experience as a Proposal professional
- 5 of more years’ experience as a Technical writer
- 5 of more years’ experience as Technical Editor, Copy Editor, and/or Proof Reading
Other Requirements
- Ability to obtain and maintain a DoD Secret security clearance
- Applicant may be asked to provide non-proprietary writing samples or perform a writing exercise for evaluation.
- Ability to use English grammar.
Skills
- Comprehensive knowledge of the Federal Government’s business development process.
- Superior writing skills and proficiency in MS Office programs.
- Experience formatting very large Microsoft Word documents using style sheets.
- Strong interpersonal, communication, and organizational skills.
- Flexibility and capability to work multiple projects with tight deadlines.
- Experienced in developing compliant and compelling proposals.
Additional Information:
- At V2X we strive to be market competitive in our total reward offerings.
- The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.
- The following salary range is intended to display the value of the company’s base pay compensation and may be modified at the discretion of the company.
- Provided salary range minimum and maximum values correspond to variances between regional/geographic locations across the United States.
- Please speak with a recruiter for additional information.
- Benefits include the following:
- Healthcare coverage
- Retirement plan
- Life insurance, AD&D, and disability benefits
- Wellness programs
- Paid time off, including holidays
- Learning and Development resources
- Employee assistance resources
- Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
APPLY HERE
by Kay Tay | Jul 18, 2023 | Uncategorized
We are looking for an associate editor to join the content team at OhmConnect as we build out our blog to become the go-to source for home energy and electrification tips and recommendations. In this role, you will take a lead role in supporting the creation and publication of new content across our various channels, including our blog, social media, website, and video platforms.
We are looking for someone who has experience working within a CMS, writing and editing blog posts, interviewing experts, and fact-checking and copyediting submissions.
Who we are
OhmConnect was founded to help bring 100% clean energy to everyone. We are solving massive inefficiencies in energy markets, changing how people use and view energy, and connecting smart homes with the smart grid. We build products that connect deeply with consumers and invite them to take action to positively impact the planet, their communities, and their wallets.
We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.
What you will do
- Plan and assign articles to freelancers
- Edit submissions and load articles into the CMS
- Collaborate with content team on illustrations and photography
- Add affiliate links to new and existing posts where needed
- Write outlines, articles, and other copy as assigned
Requirements
- 5+ years of experience in journalism, content marketing, or a related field
- Experience with assigning and editing content, updating blog posts, sourcing images, interviewing experts, copyediting, affiliate linking, and SEO
- Strong writing and editing skills, with an ability to create compelling, original content that engages and inspires audiences
- Excellent communication and collaboration skills, with an ability to work with freelance content creators across time zones
- Passion for sustainability and environmental issues
Nice to have
- Bachelor’s degree in journalism, marketing, communications, or a related field
- Experience with photography and video production
If you are passionate about sustainability, have experience in digital publishing at scale, and are excited about the opportunity to create content around saving energy and home improvement, we would love to hear from you!
Benefits
What you’ll get
- A competitive salary based on experience.
- Fully remote work environment with home office set-up allowance.
- Real and lived work-life balance – Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first.
- Competitive benefits package that includes full suite of wellness benefits and stock options.
- Opportunity to work with amazing people who are passionate about halting climate change, thriving in a fully-remote work environment, and learning and growing every day.
- Base salary: $50k-$70k
APPLY HERE
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