by Kay Tay | Aug 1, 2023 | Uncategorized
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We’re fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
ABOUT THE JOB:
Retirement Living, a ConsumerAffairs brand, is looking for a tech-savvy digital content coordinator to help our content team engage with target audiences, build our brand, and create trusted content. While this is a support-heavy role, the ideal candidate is a strong writer first and foremost, with the technical/operational prowess to support our content development initiatives.
In this role, you’ll produce, build, and update content across RetirementLiving.com, ensuring all content is formatted correctly. This includes reviewing and adding internal/external links, adding images/charts/visuals, creating HTML tables, and reviewing URLs after publications.
Requirements
Minimum Qualifications & Credentials
- A degree in English, Communications, Journalism, or a related degree preferred, or equivalent experience.
Hard/Technical Skills
- Strong writing abilities and an even stronger grasp of the English language, including excellent grammar, spelling, and punctuation skills. AP style writing experience is a plus.
- Experience working with content management systems, preferably WordPress.
- HTML experience strongly preferred; CSS, JavaScript, PHP.
- Masterful organizational and prioritization skills.
- Working knowledge of SEO best practices and tools
- Experience with Google Docs and other editing tools preferred.
Soft Skills
- Organized and detail-oriented: You work quickly while maintaining accuracy and can spot errors or discrepancies in content.
- Efficient and productive: You get a lot of things done, prioritize the right things first, and are comfortable working at scale.
- Possess a high sense of ownership: You are comfortable working independently and take pride in your work.
- A team player with a positive attitude: You work collaboratively with a positive approach to opportunities and challenges, ensuring that the team maintains efficiency in all things.
- Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
- Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
- Demonstrates a relentless focus on results with a commitment to deliver;
- Takes decisive action, and confidently changes course if unsuccessful.
- Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
- Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
- Acts with urgency; delivers top results in hours and days instead of weeks and months.
- Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
CORE VALUES
Raise The Bar
- We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
- We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
- We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Stock Option Plan
APPLY HERE
by Kay Tay | Aug 1, 2023 | Uncategorized
We are looking for a smart, motivated Licensed Claims Adjuster to create exceptional new practice questions and instructional content that will help test-takers succeed on the Claims Adjuster Licensing Exam. Outstanding candidates must be self-starters, willing and able to respond positively to constructive feedback, and able to commit to 15 hours per week. Writing and/or editing experience is preferred but not required.
ROLE QUALIFICATIONS
- An active or recent Claims Adjuster license
- Strong working knowledge of the following topics: Property and Liability Insurance Concepts, Insurance Contracts, and Law and Adjusting Practices
- Strong written communication skills
- Solid working knowledge of mainstream word processors (Microsoft Word, Google Docs, etc.)
DETAIL OF RESPONSIBILITIES
- Perform diligent research, supporting and bolstering personal understanding of the content in order to communicate it effectively and thoroughly
- Write high quality, unique instructional content and practice questions with answer explanations to help us best serve customers
- Work with our project managers to ensure submitted work meets required specifications
- Respond quickly and positively to constructive feedback, making all necessary edits to submitted work
- Provide weekly updates to demonstrate steady progress
COMPANY DESCRIPTION
Mometrix Test Preparation was founded in 2002 with a simple vision: to help test-takers cut through all of the fluff and distractions in order to get to the heart of exactly what it takes to succeed on the exam. We watched helplessly as too many of our well-qualified friends and relatives struggled to get into the school of their choice, or earn the certification necessary to get or keep a job, simply because they didn’t test well. We decided there must be a better way to prepare, so we made it our mission to give test-takers exactly what they need in order to maximize their potential. Our goal is for our study materials, coupled with diligent effort, to empower a test-taker to attain the highest score within their ability to achieve. We help people achieve their dreams by helping them overcome the testing hurdles necessary for them to get to where they want to be.
Our materials are available on every major digital platform and are distributed worldwide. Every year, millions of test-takers utilize Mometrix materials, including free online resources, study guides, flashcards, digital content, and apps for the web and smartphone.
We also have the largest catalog of any test preparation publisher, now offering over 3,500 products covering more than 1,500 different standardized exams. Keeping up with the constant changes in the many different exam markets we cover, our product development team averages more than 100 product updates each week. Mometrix study materials comprise a collection of over 174 million words, larger than the entire print history of TIME Magazine.
Mometrix is a privately-owned company based in the southeast Texas metropolitan area, with printing and distribution facilities in Tyler County, Texas. An A+ member of the BBB since 2003, we research, develop, produce and retail our test preparation products to test-takers all over the world. Our products are developed by experts in each test’s field of study to ensure the highest quality, most relevant content possible. We take very seriously that our customers trust us to give them the information they need in order to perform well on the exam and select only the highest qualified writers using a rigorous application process.
If you think you’d be a good fit for this role, please submit your resume; don’t forget to include any relevant experience or qualifications.
*This is a CONTRACTOR position open to anyone working in the US remotely.
APPLY HERE
by Kay Tay | Aug 1, 2023 | Uncategorized
Position TitleTechnical Writer – Banking Support Contact Center – Work from home United States
LocationWork From Home United States
Job SummaryThe Technical Writer is part of our Customer Experience (CE) team. Our CE team is a central point of consumer (i.e., current, former, and prospective customer) feedback, obtained primarily through Voice of the Customer (VOC) and surveys, allowing us to identify and act on issues, gap, and/or opportunities, mitigate issues, and continually improve policies, procedures, and practices to increase customer loyalty, revenue, and satisfaction.
A Technical Writer leverages consumer feedback and gathers details relating to business changes to develop and enrich knowledge resources, primarily for the Banking Support contact (call) center, and partners with applicable leaders and business partners to facilitate effective documentation, procedures, user guides, and workflows; ensures a comprehensive understanding of change communication to optimize the experience of our employees and customers.
A Technical Writer is an experience extraordinaire, creative, passionate, influential, and inspiring their peers and colleagues, and performs their duties and responsibilities efficiently and effectively.Pay Range: $47,500.00 – $67,500.00 – $87,500.00
Job Responsibilities:
Author & Edit
- Develop and support development of new resources, primarily contact (call) center knowledge, ensuring content is comprehensive and concise for both technical and non-technical users.
- Enrich and support enrichment of existing resources including but not limited to knowledge articles, user guides, and employee job aids.
- Support the CE team’s governance and oversight of the Department Resource Management (DRM) program and program success, ensuring program tools and resources are updated, intuitive, and comprehensive.
- Support the CE team in testing, validating, and reviewing department resources for clarity and consistency and verifying all corporate and Compliance standards are upheld.
- Work closely with leaders to continually update and refine call center processes.
- Uphold key performance indicators (KPIs) related to the usefulness and effectiveness of department resources; implement or recommend improvements based on findings.
Employee Experience & Knowledge Success
- Identify employee coaching and training opportunities based on customer feedback and leverage tools, resources, and forums to articulate findings and deliver messaging that drives employee and customer experience.
- Support in planning, preparing, and delivering content updates to employees using various communication vehicles to ensure a comprehensive understanding of business changes, processes, policies, and procedures.
Support Projects & Initiatives
- Participate in bank and departmental projects and initiatives by providing input that supports an optimized employee and customer experience.
Support Personal and Team Growth & Development
- Remain a subject matter expert in the content area (Banking) with working knowledge of other content areas.
- Proactively and autonomously staying apprised of company, industry, and business issues/trends through research and observation in order to facilitate effective documentation, procedures, user guides, and workflows.
- Support team members to ensure job aids and instructional guides for the job functions remain current.
- Play an integral role in the onboarding and training of new team members to enable their success and uphold the quality service internal and external customers expect and deserve.
- Coach and mentor less experienced team members, leading by example and sharing best practices for team, organization, and customer success.
- Enthusiastically lead, support, and/or participate in culture-enhancing events and activities, including the Diversity, Equity, & Inclusion program.
Internal & External Communications
- Support the development and/or maintenance of call center communication templates, including letters, FAQs, scripts, and IVR messaging.
- Develop proactive and reactive department communications to convey business changes, system outages, important updates, etc.
- Support the review of customer-facing content such as messaging and written communications including but not limited to FAQs, forms, and email templates.
- Partner with applicable business units to enhance or strengthen communications by providing input on customer feedback; making recommendations to optimize the experience and drive self-service opportunities.
- Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements:
- HS Diploma, GED or Foreign Equivalent
- Bachelor’s Degree Required in English, Journalism, Business Administration, Communications, or another related field
- 3 years of experience with communication and material development and/or training required.
- 2 years of customer service and/or call center experience required.
- 2 years of experience in the banking industry required.
- Experience managing and coordinating multiple concurring projects, activities, and resources required.
- Demonstrated proficiency using Microsoft Office software applications (specifically Word, PowerPoint, and Excel).
- Must have exceptional grammar, editing, and proofreading skills ensuring little re-work is needed.
- Excellent interpersonal astuteness to respond to a wide variety of customer needs and personalities using tact and diplomacy and the human relations skills necessary to effectively communicate and deal with a diverse audience.
- Strong research skills including gathering and analyzing information or data from multiple sources and making actionable recommendations.
- Outstanding organizational and planning skills with demonstrated ability to prioritize workload and follow up/through.
- Must have a sense of urgency, dedicated to meeting the expectations and requirements of both internal and external customers under tight timeframes.
- Work under pressure on multiple tasks concurrently with little to no direction and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
- Proven ability to execute.
- Ability to analyze communications to determine the most effective way to present, distribute, and reinforce message.
- Must be able to deal with ambiguity and organizing complex ideas into tangible deliverables.
APPLY HERE
by Kay Tay | Aug 1, 2023 | Uncategorized
This position is remote, however, we do require employees to reside in the Greater Houston Area in the event that an in-person training/event occurs.
Who We Are
Trademark Engine is an online leader in the intellectual property industry and a sister company of Swyft Filings. We are focused on providing small business owners with a simple, fast, and economical approach to protecting their brand and business worldwide.
Trademark Engine was started by an experienced lawyer and technologists to bring trademark filing services to consumers and small businesses who do not need or cannot afford a full-service intellectual property attorney. We strive to make this process as efficient, understandable, and affordable as possible to give everyone the ability to obtain a trademark for their business.
Leveraging legal knowledge and technology, utilizing the combined skills of our founders, we have streamlined the process and trained our Document Specialists to help our clients every step of the way.
About You
Our Document Specialists are real people working to review each document carefully, ensuring accuracy and meeting deadlines, creating an exceptional customer experience. You will take ownership of obtaining, reviewing, and assembling documentation promptly, while consistently keeping customers up-to-date. We aim to provide everything needed for searching, filing, and maintaining of a trademark to protect the name, brand, slogan, or logo for the life of its use.
We are looking for goal-oriented team players to help us create and build the businesses of our customers. You’re a self-starter, a learner, a problem solver – someone who can think on their feet and is comfortable taking the initiative in a fast-paced environment while paying close attention to detail.
What You’ll Do
- Become a Trademark and Copyright filing expert through constant training
- Be responsible for accurate and timely production of legal documents for the customer and/or government agencies
- Manage and coordinate third-party filings and process serving deadlines.
- Provide quality service by maintaining and following procedures, staying up-to-date with government requirements, resolving processing complications, and recording time measurements
- Work closely with Customer Service and Operations, communicating effectively throughout the organization
- Consistently communicate status updates with customers
- Support operations by cross-training on related jobs
- Contribute to team effort by accomplishing related results as needed
What You’ll Need
- Copyediting, proofreading, or detailed documentation review experience
- Basic computer skills with Microsoft Office, Internet, and related software applications
- Professional team player with the ability to multi-task in a fun, fast-paced environment
- Effective communication and the ability to explain complicated terms to non-technical audiences
- Willingness to learn, take on new initiatives, and not require micro-managing
- Ability to be adaptable, highly organized, proactive and detail-oriented
- Experience conducting general research
Benefits/Compensation:
- Pay rate: $15.50/hr
- Eligible for Medical, Dental, Vision, Life, and Disability Insurance on first day of employment
- 100% employer-covered medical, dental, and vision insurance for employee-only plans
- 401(k) w/ company match
- Company issued laptop + Home office stipend
- Competitive Paid Time Off
- Remote Work Model
- Parental Leave
- Free Branded SWAG
- Company Events
- Referral Program
- Peer recognition and points with Bonusly
APPLY HERE
by Kay Tay | Aug 1, 2023 | Uncategorized
Vitalief was formed to address the human capital epidemic the healthcare and clinical trial industries are facing today. We are expanding our footprint rapidly as a value-added, innovative Research Operations and Clinical Trials Consulting Company. As a result, we are seeking talented and enthusiastic Clinical Research professionals to join our exceptional team (as full-time, fully benefited employees) to support our clients’ successful planning and execution of research and clinical trials.
Reasons to work for Vitalief:
- You can actively contribute to our clients’ mission of advancing scientific discoveries that have the potential to change patients’ lives for the better.
- You’ll impact clinical research in various therapeutic areas, including oncology, and improve outcomes for diverse populations.
- Our PEOPLE FIRST culture prioritizes personal and professional growth for all Vitalief employees.
- We give everyone a seat at the table – we encourage innovation.
- We’re committed to our employees – you are encouraged and mentored by the talented Vitalief team to achieve full potential.
- “Life/Work” balance that includes 20 PTO (Paid Time Off) days plus 9 paid Holidays annually.
- Other benefits include Company paid life insurance and short / long term disability coverage; 401K retirement program; Robust healthcare plans to choose from.
Salary Range: Market competitive – based on experience level.
Work Location: This job is 100% remote.
Responsibilities:
- Researches and identifies new government, corporate, foundation and private funding prospects to match Center priorities, including sharing opportunities with community partner organizations.
- Generates high-quality proposals, narratives, applications and supporting documents in response to solicitations consistent with all policies, procedures, and strategic priorities of the client, and the requirements and guidelines of the funding agencies.
- Generates revenues for programs through timely submission of well-researched, well written and well-documented grant proposals.
- Maintains primary responsibility for grant schedules and tracking grants.
- Serves as a liaison to all funding agencies and organizations.
- Works with appropriate personnel to research, develop, write and submit letters of inquiry, concept papers and grant proposals.
- Coordinates and follows-up on the progress of submitted proposals.
- Coordinates with the Business/Finance Office and Center leadership/management to create expenditure and income budgets to accompany proposals.
- Develops and maintains a master file on pending grants and contracts.
- Remains up-to-date on current issues relative to grant proposals.
- Meets regularly with Center leadership/management to discuss/coordinate current and new funding needs and proposal priorities.
- Informs staff and answer questions regarding allowability of proposed expenditures related to all specific grants.
- Informs supervisor on the progress of all grants and issues that may arise with each grant.
Required Skills:
- *Must be able to provide a proven record of securing major grants*
- 4 or more years of grant writing experience, preferably with a healthcare and/or nonprofit focus.
- Experience with grant budget development, application, submission and management.
- 3 or more years of experience in securing new funding opportunities, comprehensive knowledge of research, and the ability to distinguish and identify opportunities.
- Bachelor’s Degree required.
- Ability to work effectively under pressure and meet multiple deadlines.
- Keys to success in this role are your ability to demonstrate your versatility, “can do” attitude, and adaptability; leadership/mentorship qualities; strong analytical skills; and the ability to think creatively and working independently to meet deadlines.
- Proficiency in research, interpreting, and analyzing diverse data.
- Demonstrated computer skills with Microsoft Office applications.
APPLY HERE
Recent Comments