Equipment Return Specialist

The Equipment Return Specialist will handle the front-end processing of returns, repairs, and replacements in our SAP and Salesforce systems. This person will manage case entry in SAP and be asked to transfer that information from SAP to existing Salesforce cases.

Essential Duties and Responsibilities:

  • Become proficient in entering requests/transactions in SAP.
  • Manage incoming emails and work calendar.
  • Assist in Salesforce data entry.
  • Assist team members with administrative tasks and projects.
  • Secondary Responsibility to be added: Learn to create customer test plans in APNG software.
  • Assist in the creation of troubleshooting documents (converting a provided procedure into step-by-step guide).
  • Serve as the “Subject Matter Expert” on the team for all things SAP.

Education and Experience

  • College Degree or equivalent experience.
  • Preferably 2-3 years related experience along with SAP experience.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

APPLY HERE

Deal Specialist

This is a contract position with TCW in partnership with Slickdeals.  The primary mission is to help shoppers win everywhere.  We are looking for a Deal Specialist with expertise in consumer electronics, health and beauty, groceries, home, apparel, and other categories. The Deal Specialist must be willing to help people save money, love finding great deals, and help consumers make smart buying decisions.THE ROLE:

  • Creating and editing offers from our clients
  • Review offers that are submitted onto the platform for posting to live site
  • Ensure that the content is accurate, up to date and provides excellent user experience
  • Source and edit (where appropriate) images, deal start/end dates, and codes (if necessary)
  • Providing pricing research and feedback on deals to clients
  • Acting as a gatekeeper for the content to Slickdeals on the deal submission forum
  • Analyze current and historical performance of deals through data and using insights to inform on decisions being made
  • Working cross-departmentally to provide the best service to clients

THE CANDIDATE:

  • Ability to work 40 hours per week
  • Positive attitude and strong eagerness to learn
  • Quick learner; pays close attention to detail
  • Customer service oriented
  • Team player who shows passion in their work
  • Recent Grad or Undergrad (Minimum 3rd or 4th year in college with solid academic standing)

REQUIRED EXPERIENCE:

  • Must be computer literate
  • Loves online shopping and understands consumer behavior
  • Comfortable navigating the internet and enjoys researching
  • Awareness of popular trends, products, and brands
  • Ability to articulate in Slickdeals voice to the community
  • Extremely reliable and responsive
  • Excellent oral and written communication skills
  • Ability to keep up in a fast-paced environment

PREFERRED EXPERIENCE:

  • Editorial experience a plus
  • Previous customer facing role a plus
  • Previous experience in forums
  • Currently enrolled in a Bachelor’s degree program focusing in Marketing, Business or Finance, or Communication.
  • Proficient in MS Excel, Word, Powerpoint
  • Understanding of terminology such as Flash Sale, Deal of the Day, Limited Time Campaigns.

LOCATIONRemote from the United States

Work Authorization

Candidates must be eligible to work in the United States.

APPLY HERE

Customer Care Specialist

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe & easy for people to ask for help & support causes—for themselves, each other, & their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe & Classy have empowered people & organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Customer Care Specialist who will offer effective & empathetic support to our customers & ensure that appropriate actions are taken to resolve customer problems & concerns.

The Job…

  • Make a difference by offering human support to our customers, connecting directly with organizers who are gathering support from their communities & generous donors who impact the success of each cause
  • Work in a dynamic environment, where you’ll need to be resourceful, creative, adaptable & solution focused 
  • Help our customers to successfully transfer raised funds to their bank accounts, coach them to succeed through their fundraising experience, &  help them navigate tricky troubleshooting scenarios, all through some of the most exciting &  tough moments of their lives
  • Provide support via live chat &  email, &  passionately champion customer feedback to improve the GoFundMe experience 

You… 

  • Fluent English speaker – This is a must. Proficiency in other languages is a plus!
  • Metric & goal driven – You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide an effortless experience to our customers.
  • Customer Centric – You care about the experience our customers are having & understand the impact you have on their GoFundMe experience
  • Compassionate – You truly care about people & want to help them, demonstrating strong emotional intelligence & the ability to adjust your approach based on the customer’s situation
  • Adaptable – You enjoy being part of a growing organization, thriving under new challenges & an ever-evolving environment
  • Effective communicator – You are a strong writer & someone who is able to confidently use communication as a tool to address our customers’ needs
  • Tech-Savvy – You are comfortable working in an online space, learning new tools quickly & troubleshooting tech-issues
  • Critical, solution-minded thinker – You can identify potential challenges & trends, & propose solutions. Everyone owns the success of our team! 
  • Detial oriented – Did you notice “detail” is misspelled? 
  • Resourceful – You are able to research independently, organize your resources effectively, & discover creative solutions to challenges you may encounter
  • Invested in personal growth – You have a growth mindset, hunger for feedback, & a strong desire to learn
  • Team Player – You enjoy empowering others, celebrating their wins, & supporting others’ growth

Why you’ll love it here…

  • Market competitive pay
  • Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans & 85% for employee + dependent plans) & employer HSA contributions 
  • 401(k) retirement plan with company matching
  • Hybrid workplace with fully remote flexibility for many roles
  • Monetary support for new hire setup, hybrid work & wellbeing, & family planningA variety of mental & physical wellness programs to support employees   
  • Paid parental leave & family planning stipend
  • Supportive paid time off policies including vacation, sick/mental health days, volunteer days, company holidays, & a floating holiday to use at your discretion
  • Learning & development & recognition programs
  • Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
  • Inclusion, diversity, equity, & belonging are vital to our priorities & we continue to evolve our strategy to ensure DEI is embedded in all processes & programs at GoFundMe. Our Diversity, Equity, & Inclusion team is always finding new ways for our company to uphold & represent the experiences of all of the people in our organization.
  • Employee resource groups
  • Your work has a real purpose & will help change lives on a global scale
  • You’ll be a part of a fun, supportive team that works hard & celebrates accomplishments together 
  • We live by our core values: Fueled by Purpose, Find a Way, Impatient to be Great, & Earn Trust Everyday
  • We are a certified Great Place to Work, are growing fast, & have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds & experiences. We are committed to providing diversity, equity, & inclusion training to all employees, & we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $50,000 – $65,000 + equity + benefits.   Our salary ranges are determined by role, level, & location. Individual pay is determined by work location & additional factors including job-related skills, experience, & relevant education or training.

APPLY HERE

Freelance Financial Writer

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

The Content & Editorial team at Angi is looking for an experienced Freelance Financial Writer to join our growing team. We’re building best-in-class digital content to help our users learn how to improve and take care of their homes.   

This is a freelance, independent contractor position. 

As a Freelance Financial Writer, you will work with the Content & Editorial team to create and update engaging, informative articles that help homeowners understand the cost of common household projects, such as plumbing, electrical, interior/exterior home painting, landscaping, and more. 

Freelance writers will receive content briefs and/or templates that contain details about each assignment, including priority keywords, suggested headlines, meta data, and subheadings, as well as general voice and tone guidelines and other best practices. Writers will be responsible for implementing changes based on feedback from Content Editors.

Content properties you will write for include, but are not limited to:

  • com/articles/
  • com/cost/

In this role, you’ll: 

  • Write 5 to 10+ new long-form articles (averaging 1,000-2,000 words) per month and/or update existing long-form articles (averaging 500-1,000 words), submitting articles throughout the month to meet deadlines.
  • Research and obtain financial or technical data when needed, and then write compelling data-driven stories that are factually correct and original.
  • Analyze data (such as total project costs, material breakdowns, labor costs, and cost factors) and break it down for readers in a clear, digestible way.
  • Optimize articles for SEO using keywords, tables, visuals, etc.
  • Incorporate edits and feedback from Content Editors, up to two rounds.
  • Coordinate with the Content Project Manager for assignments and deadlines.
  • Create content that upholds Angi’s brand voice and tone, grammatical and factual accuracy, readability, and expertise, authority, and trust.
  • Adopt a brand voice that is insightful, useful, relevant, engaging, and ultimately more helpful than any other content online.
  • Ensure all work is free of grammatical errors prior to publication.
  • Record time or projects accurately, submit itemized invoices on time, and follow up on payment, as needed, directly with our Accounts Payable department.

Qualifications: 

  • 2 years or more experience writing evergreen web content.
  • Experience writing in home services, home improvement, construction, personal finance, and/or real estate topics preferred.
  • Knowledgeable about SEO and proficient at incorporating best practices into your writing.
  • Skilled in translating sometimes complicated topics and data into articles that are clear and easy to digest.
  • Well-versed in calculating common home projects using square footage, linear feet, labor, and more.
  • Adept at using Grammarly, Google Docs, or other editing tools.
  • Familiar with project management tools such as Monday.com is a plus.
  • A degree in English, Communications, Creative/Technical Writing, Journalism, or a related degree is preferred, but equivalent experience will be seriously considered.

Compensation

  • This position offers per word pricing with an average per word rate of $0.20-$0.25 (commensurate with experience).

APPLY HERE

Senior Writer-Editor, Weekends

PEOPLE is looking for a freelance senior writer-editor to join the website’s weekend team. On Saturdays and Sundays, the person will work the 10am to 6pm ET shift. This opportunity is remote, and the person will also contribute to PEOPLE on three weekdays.

The ideal candidate should have 4-5 years of experience writing and editing digital news stories at a national level. A passion for breaking news is a must and experience covering the entertainment industry is preferred, but not required. The ideal candidate will be required to write across our vast spectrum of content, from entertainment and royals to crime and human interest, lifestyle and pets. That person will also be willing and able to pivot when necessary, helping the weekend’s senior and staff editors to assign and edit stories. Precision, accuracy, and impeccably clean copy are essential as well as fluency in SEO. This role will collaborate across teams and liaise with many verticals, so good people and time management skills are necessary. 

APPLY HERE