by Kay Tay | Oct 16, 2023 | Uncategorized
Are you a detail-oriented, skilled editor with a knack for improving personal finance content, a good sense of SEO strategy and the ability to help writers elevate their work? LendingTree is seeking a talented deputy editor to join our in-house SEO editorial team.
As a deputy editor, you will work with our in-house editorial team, as well as freelancers, to help create personal finance content for our personal loans and auto loans verticals. You will write and edit SEO articles, conduct keyword and competitor analysis, create outlines for freelancers and collaborate with our analysts to devise the best strategy to ensure our content ranks on the first page of Google search engine results and comprehensively answers readers’ most pressing personal finance questions.
You will work with both in-house and freelance writers to help improve their writing skills, elevate their SEO content and expand their personal finance knowledge. You’ll collaborate closely with other editors and SEO analysts to administer their assignments and projects. You will also work closely with our compliance department to ensure our content is 100% compliant. Other responsibilities may include special projects related to personal finance content and product reviews. The rest of your time may be spent assisting with writing, editing and outline creation on various personal finance verticals, as well as LendingTree’s studies and surveys.
REQUIREMENTS
The ideal candidate is someone who is extremely organized, has deep knowledge of personal finance content, possesses an understanding of and willingness to develop expertise in SEO best practices, and the ability to help coach writers and to work in a fast-paced, results-driven environment.
- At least 3-5 years experience as a personal finance journalist or content marketing writer or editor (editing experience is preferred)
- Experience with SEO best practices and strategies
- Outstanding writing, editing and grammar skills and a strong commitment to accuracy and comprehensiveness
- Ability to give constructive feedback and coaching that results in improved content and elicits writer growth
- Impeccable communication, time-management and organizational skills
- Ability to work independently, collaboratively and lead multiple projects/tasks in a cross-disciplinary team
- Goal-oriented, growth and metrics-driven mindset
- Flexibility to adjust to an evolving role and adaptable to steady change within our fast-growing company
- A great attitude and the desire to produce highest-quality personal finance SEO content
ADDITIONAL DETAILS
- Must be willing to complete a paid editing test
COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
- We’re a publicly-traded company (TREE).
- We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
- We’ve built the LendingTree app and LendingTree dashboard to give consumers tools to manage and monitor their financial health.
The base pay range for this position in Colorado/New York/California is $85,000-$90,000 however, base pay offered may vary depending on job-related knowledge, skills, and experience
Incentive Compensation: Eligible for annual performance bonus
Benefits: Medical, dental, vision insurance and 401(k) matching
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
Steady freelance work that pays on time! Home design and lifestyle site House Digest is looking for enthusiastic, hard-working freelance writers to join our team. Ideal candidates have at least three years of experience writing content for print or the web with a focus on architecture, interior design, gardening, housekeeping, and HGTV and similar networks. We are looking for creative individuals who are self-sufficient and versatile. These positions are work-from-home with flexible, stable hours. Location does not matter; U.S. and international candidates are encouraged to apply.
About House Digest
At House Digest, we work hard to make sure you can live well. We cover home renovation trends, home design trends, and more. Our team of writers and editors have years of experience working in the home and garden media space. Do you need to know the best color to paint your walls, how to find the right plants for you, or need some serious celeb home inspo? House Digest gives you everything you need to make your house into a home.
Writer Responsibilities:
- Claim feature article topics from a large selection of assignments
- Research, pitch, and write 2600- to 3000-word articles in a custom CMS with a one-week to one-day turnaround, depending on the topic and timeliness of the article
- Contribute to and follow the guidelines of our style guide, editorial strategy and publishing standards to uphold quality of content
Compensation: 8 cents per word
Experience:
Minimum three years editorial experience writing and editing. Experience with building content in a CMS.
Requirements:
To apply for this job, please submit the following materials:
- Your resume
- A brief letter of intent
- Three professional writing samples relevant to the content shared on House Digest (attach these in a PDF or link to them in your cover letter)
Applications missing any of these elements will not be considered.
All content on Static Media’s sites is written entirely by humans. While we understand AI-written content is becoming prevalent, any articles submitted using AI during the hiring process will not be considered.
About Static Media
With up-to-the-minute news, original insights, exclusive interviews, and expert advice to make every day better, Static Media’s ever-growing family of websites gives readers the great content they crave. From original recipes to movie reviews to travel guides, Static Media has you covered.
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
We are looking for a support engineer who is excited to bring Pulumi’s cloud programming model to the world. You will be a part of realizing a vision where every developer can harness the power of the cloud.
We are seeking a technical and empathetic Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry.
At Pulumi you will be challenged, learn, teach, and collaborate with an elite team of great people.
While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company. This role will be located remotely in [insert geo, state, city, etc.)
In This Role You Will:
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
- Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues.
- Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
- Participate in on-call rotations to provide after-hours support when necessary.
- PLUS: Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA).
We’re Looking For Someone With:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Minimum of 5 years of experience in a related field, with a strong focus on infrastructure as code and DevOps.
- Proficiency in infrastructure-as-code concepts and tools, such as Pulumi (experience with Pulumi is a plus).
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes.
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
- Self-motivated and able to work independently as well as collaboratively in a team environment.
- Strong attention to detail and a commitment to delivering high-quality customer support.
Compensation:
- Base Salary Hiring Range: $97,750 – 140,250
- All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below).
- [Sales Account Executive roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.]
Pulumi Benefits:
- Health – We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance.
- Time Off – Unlimited personal time off (PTO) we ask that employees take at least 3 weeks off during the year in addition to the two annual company-wide wellness weeks and 13 US holidays.
- 401K with employer match
- Parental Leave – 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver.
- Remote-First – We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely.
- Professional Development & Growth – We encourage a lifelong learning mindset and every employee is given an annual professional development budget.
- Equity – As a small but growing startup, we all act like owners and you will earn equity in the company.
- Additional Funds – We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!
About Pulumi:
Pulumi is reimagining how developers and DevOps teams create and manage cloud software, through a unique combination of developer tools and system innovation. The company leads with an open source platform that embraces real programming languages, tools, and techniques, and offers an innovative SaaS product that helps teams collaborate.
Pulumi was founded in 2017 by developer and cloud experts from many corners of our industry to deliver innovative approaches to cloud software development. Since emerging from stealth in mid-2018, we are accelerating our platform momentum and product adoption. The team is built on a culture of openness, diversity, respect, and thinking big.
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
Outschool’s mission is to inspire kids to love learning. We achieve this by linking learning to kids’ interests, connecting them with other classmates who share their passions, and giving them the autonomy to pick their own paths. Our small group classes meet over live video chat with teachers who celebrate their unique strengths and empower all learners to develop confidence and a strong sense of self.
We’re also focused on removing barriers for historically underserved learners who face systemic challenges to their success. Outschool.org is a nonprofit that partners with homeschooling co-ops, community-based organizations, and schools across the U.S. to provide marginalized communities with access to virtual and hybrid learning experiences.
We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a child’s boundless curiosity to join us on this journey.
The pandemic has been challenging for families all over the globe. We acted quickly and worked together to provide quality resources to learners, parents, and teachers in the past year. As communities worldwide rethink their approach to education, Outschool will continue to innovate and provide kids with unique opportunities to explore their passions.
Outschool has been named Fast Company’s most innovative EdTech company in the world, and one of the top ten best startups for women from Elpha. Outschool has also been one of BuiltIn’s Best Remote Places to Work for the last two years and has appeared on Y Combinator’s Top Companies list for the last three years.
The Role
As part of the Support Escalations team, you will play a central role in enhancing the Outschool customer experience. Your primary focus will be to minimize ticket escalations and identify opportunities to increase efficiencies in our support workflows. By collaborating with our outsourced team of agents and harnessing the power of AI, you’ll aim to reduce the percentage of escalated tickets. Your critical thinking skills will be crucial in pinpointing opportunities for the Support team to become more efficient, ultimately providing top-tier service. Your contributions will be instrumental in shaping a seamless educational experience for our community while optimizing support operations.
CORE RESPONSIBILITIES:
- Provide email support to parents and educators with complex and escalated product issues
- Reduce the percentage of escalated tickets by developing strategies to tackle recurring challenging issues at their root, ensuring that similar cases can be efficiently handled by our outsourced team or AI in the future
- Play an active role in training our outsourced agents handling escalated cases
- Apply critical thinking to identify opportunities for enhancing the efficiency of workflows and processes for escalated tickets
- Advocate for reducing friction in the customer experience by proactively identifying and surfacing pain points
DESIRED EXPERIENCE & SKILLS:
- Demonstrated experience as a top performer in customer support, specializing in reducing ticket escalations and driving operational efficiencies
- Proven ability to handle complex and escalated customer issues with a track record of finding solutions that minimize escalations
- Ability to quickly learn and demonstrate a passion for Outschool
- Excellent verbal and written communication skills
- Thriving in a rapidly shifting dynamic environment, track record of keeping up with product changes and evolving support processes
Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. For New York and California candidates, as well as candidates based in Seattle, WA the salary range for this role would be $75,000-$90,000 USD.
For Washington candidates outside of Seattle, as well as Colorado candidates, the salary range for this role would be $67,500-$81,000 USD.
OUTSCHOOL CARES:
At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
•Shared Financial Success: Competitive salaries, stock options, and investment plans that make saving for retirement easier.
•Health & Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.
•PTO & Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.
•Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.
•Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!
•Community Impact: Outschool matches employee donations to established charities and has committed to support Outschool.org’s non-profit programs.
Benefits packages are included for full-time employees only.
Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada.
APPLY HERE
by Kay Tay | Oct 13, 2023 | Uncategorized
WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Who we are
The role of the Senior Member Support Specialist is to directly engage with current and potential members to provide guidance, support, and motivation through Social Media channels and internal community message boards. Assisting members with program, membership, and technical inquiries.
What you will do
Customer Service:
- Serve as a company ambassador, taking ownership of member issues and/or questions. Escalating issues to the appropriate team and ensures prompt follow up accordingly to provide full member resolution.
- Deliver a “best-in-class” member support experience to drive satisfaction and brand loyalty
- Establish rapport with members by creating a personalized experience through active listening to understand members’ personal wellness and weight health goals to provide tailored recommendations and encouragement.
- Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring member needs are fulfilled in a timely and satisfactory fashion.
- Handle high stress interactions and situations and is able to de-escalate appropriately using empathy and ownership.
- Have expert knowledge and understanding of WeightWatchers, including program, in-app experience, and studio offerings..
- Troubleshoot and problem solve technical issues or concerns for members by providing solutions, recommendations, gathering of sensitive information, and/or detailed app information with a sense of urgency while using a positive and empathic approach at all times.
- Be adaptable and willing to learn new tools, technologies, and program innovations.
Social Media/Community:
- Follow brand voice guidelines when responding quickly and professionally to social channel engagements through our aggregated platform and organically (as needed) on Facebook, X, Instagram, YouTube, Tik Tok, and other platforms.
- Fuel engagement on social media platforms by interacting with our community through positive and informative comments
- Assist on all social media campaigns and initiatives, providing insight to member response through tagging and organic channel monitoring
- Proactively identify social trends and/or sentiment shifts, escalating to proper stakeholders when needed
- Complete thorough review of social media posts to ensure that all inappropriate content is removed in a timely manner
- Serve as a brand expert, providing accurate and effective responses for paid ads to support new member enrollment
- Moderate internal member community, Connect
- Review and respond, when appropriate, to member posts and comments
- Review all flagged content to ensure adherence of community guidelines, remove content as needed.
- Alert stakeholders in situations where significant harm or distress is disclosed on social media or Connect community
Who you are
- 5+ years of experience in a high-volume customer service position, or equivalent
- 1+ years of professional experience within Social Media channels (Facebook, Instagram, X, TikTok)
- Exceptional interpersonal, verbal and written communication skills
- Thrive in a collaborative team environment, while also able to work independently
- Possess a growth mentality, eager to adapt and be flexible in an ever-changing environment
- Strong comprehension skills with the ability to recognize and resolve issues, while maintaining a consistent brand voice
- Superior organizational, communication, and time management skills
- Strong emotional intelligence and resilience
- Proficiency in G-suite and/or Microsoft Office and other web-based applications
- Ability to work a flexible schedule including evening, weekends and holidays
- HS Diploma/GED equivalent
Preferred Qualifications
- Proficient German and/or French language skills, both written and verbal
- Proficiency in CXM platforms (Sprinklr, Conversocial, Hootsuite..)
This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.
WW is a global wellness and technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
APPLY HERE
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