Data Manager/Tier III Help Desk

by Irma Moore | Feb 24, 2025 | Uncategorized

Description

Spalding Consulting, Inc. is seeking a Data Manager/Tier III Help Desk in Patuxent River, MD.  Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services.  Spalding Consulting offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Full-Time

Salary Range: $55k – $95k (depending on experience)
Work Location: This is a remote position (see on-site requirements below).

**On-Site Requirements: On-boarding will require 1-2 visits to Patuxent River, MD for candidates that are local to the area. Candidates out of state will be onboarded virtually. Training will be virtual and telework maximized/permitted to the greatest extent possible, however for local candidates, training/tasking may require on-site work a few hours per week. Future on-site/telework requirements/schedules may change as additional client direction is received.

Come join our team as we support Naval Aviation in their implementation of Product Lifecycle Maintenance (AvPLM) If you seek a dynamic work environment that challenges you to learn and grow in data analysis, visualization, AI and ML, we have the opportunity for you!
 

Essential Functions:

• Monitor and manage support queues, ensuring incidents are appropriately escalated, documented, and resolved. Act as a subject matter expert in problem and major incident resolution, providing technical guidance and creating knowledge articles to support other tiers.
• Respond to end-user technical requests, troubleshoot and resolve basic issues, and escalate complex problems to higher support levels. Utilize established processes to track and resolve incidents, while meeting service level standards and providing proactive support through event management and monitoring activities.
• Analyzes problems and determines root causes.
• Other duties as assigned or required

Requirements

Required:

• Familiarity with IT support tools, ticketing systems, and remote support technologies.
• Experience in creating and maintaining knowledge base articles and technical documentation.
• Strong analytical skills for diagnosing issues and developing effective solutions.
• Experience in handling escalations and resolving major incidents as a subject matter expert.
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Experience using SQL querying databases
• Experience with problem-solving in a product development environment
• Experience with any of the following tools:
  • AWS Big Data and native tools
  • AWS Solutions Architect
  • Model-Based Systems Engineering
• Three (3) or more years of experience performing work related to the Job Duties/Responsibilities

Desired:

• Experience with one or more programming languages (C, C++, VBA, Java, JavaScript, R, Python)
• Experience with analyzing data for trends and patterns

Security Clearance:
Must be eligible to obtain a Secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Education:
BS or BA degree in Engineering, Computer Science, Information Systems, Business, Mathematics, Management or Relevant Technical Discipline. Preferred. Additional years of experience may replace degree requirements.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Technical Support Representative

by Irma Moore | Feb 24, 2025 | Uncategorized

Join our award-winning A-Team! 

Ready to produce exceptional results with exceptional people?  Get in touch, we would love to get to know you. 

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Affinitiv is seeking a Technical Support Representative to add to our Customer Success Team. Ideal candidates should have 2 years’ experience in customer service with a technical background. This position requires someone that does well supporting end users on (web based) software programs, is personable and professional on the phone, has great patience, and is very savvy with software. They must have experience in providing customer support over the phone and via e-mail.

Position Responsibilities:

• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service
• Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies
• Recognize and escalate difficult technical/business issues within the organization
• Work with support and/or product development personnel to troubleshoot and work around product issues
• Prioritize and organize customer ticket workload
• Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system
• Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

Position Requirements:

• 2+ years of high-level technical support in a Windows environment
• 2+ years technical experience with computer software, including the installation and configuration of Windows programs
• Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred
• Knowledge of Windows Server operating system architecture and security
• Experience working with Zendesk preferred.
• Knowledge of the car dealership industry
• Excellent Customer Support and Technical skills
• Excellent troubleshooting skills
• Ability to communicate clearly both verbally and in writing
• Must be well-organized and detail-oriented
• Excellent people skills and the ability to work with a wide range of people

Ability to maintain composure and function well under pressure

Work from Here

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

IT Generalist

by Irma Moore | Feb 24, 2025 | Uncategorized

Overview

GovCIO is currently hiring for an IT Generalist. This position will be a fully remote role.

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor’s with 2-5 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Must be able to obtain a Public Trust

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $62,400.00 – USD $62,400.00 /Yr.

Software Engineer III

by Irma Moore | Feb 24, 2025 | Uncategorized

POSITION OVERVIEW

The Software Engineer III analyzes user needs and designs, constructs, debugs and tests applications and systems that will satisfy business needs through the application of technology and software programming languages. Applies engineering principles to software development throughout the development process, possesses knowledge and experience in a range of IT technologies, and is an expert in multiple business domains.

Diversity, Equity, and Inclusion Statement

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community and the broader medical education landscape.

RESPONSIBILITIES

• Maintains up-to-date knowledge in technology such as system design, software engineering techniques, database design, data management and integration, application development, cloud architecture and adoption, CICD, automated testing technologies, security and Open Source Software (OSS)
• Mentors and provides valuable technical guidance as required; Attends and leads learning sessions (e.g. T-Time) with Application Services’ teams. Performs code reviews with team members taking the opportunity to coach as necessary.
• Responsible for the design, implementation and management of some design artifacts.
• Maintains accurate and up-to-current design and system documentation
• Contributes to defining and implementing software development and implementation standards.
• With guidance from other engineers and/or Enterprise Architects, and following an agile software development life cycle (SDLC), participates in requirements gathering and system analysis, analyzes and designs architecture at granular level, develops and tests software applications, logical and physical databases and data integrations, ensuring designs are consistent and coherent to the enterprise architecture standards and existing system environment.
• Assures the integrity and accuracy of the corporate data, with particular attention to application and data security. Serves as the lead system architect and/or technical lead for large and complicated initiatives or test automation frameworks.
• As an Application Services Software Engineer, and serving as a team member, contributes in a cross-functional role, participating in the implementation and management of technology components, and integrating with in-house and 3rd party applications/products. Creates and updates user stories and tasks.
• Creates and updates automated test scripts.

Deliverables

• Demonstrates ability to research and explore new technologies. Drives technology standards and best practices.
• Consistently completes assignments with outstanding quality; produces thorough, complete, appropriately documented, highly maintainable and usable deliverables.
• Regularly participates, delivers, and promotes peer learning sessions (e.g. T-Time), volunteers to share technical knowledge to peers and demonstrates an ongoing ability to grow and continuously improve by promoting and implementing new ideas into the team.
• Creates and maintains accurate architecture and system design documentation.
• Demonstrates business and technical skills with understanding of multiple domains and the full stack of development.
• Demonstrates Service Excellence by clarifying material customer concerns wrt applications, providing clearly defined and documented options, with a recommendation and follow-through on delivery to achieve a positive end result from the view of the customer.

QUALIFICATIONS

Skills and Abilities

• Demonstrates considerable maturity in making sound technical judgments that fulfill the real needs of business
• Able to demonstrate a range of technology skills and expertise by working in a variety of roles within the team
• Demonstrates leadership skills
• Demonstrates in-depth understanding across the full stack of software and database development, application and infrastructure design, IT security, defect tracking, release management including CICD, automated testing, and service management processes and the ability to function in multiple roles in a team or project
• Strong analytical/problem solving skills leading to successful decision-making
• Ability to learn new software engineering tools and techniques quickly and independently
• Good communication and collaborative skills, a detail-oriented attitude and a demonstrated track record of working effectively on a team, and with colleagues and customers
• Demonstrates emerging architectural skills, taking a larger role in the system design work.
• Ability to communicate solutions and options with non-technical staff. hands-on software development experience with complex software systems.
• Working at an expert level where they are a recognized expert with at least one NBME Enterprise Architecture standard development technologies as required by the specialty of the position. Also, proficient in several NBME Enterprise Architecture standard development technologies Expert understanding of 2 or more business domains and the associated systems.

Experience

• 5 or more years in a relevant field

Education

• Bachelor’s degree

About NBME:

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations.

We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME Subject Examinations, Customized Assessment Services, Self-Assessments, the International Foundations of Medicine® Program and Item Writing Workshops. Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination®, which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education.

As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program. Through the Stemmler Fund, Strategic Educators Enhancement Fund and Latin America Grants Program, researchers and educators can continue to improve the assessment of health care professionals around the world.

NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities.

Learn more about NBME at NBME.org.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

Compensation we are offering for this position is at $110,560 – $138,200/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Sr. Data Architect

by Irma Moore | Feb 21, 2025 | Uncategorized

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Sr. Data Architect will be responsible for creating and maintaining a scalable enterprise data architecture at Planet Fitness.  In this role, you will facilitate the development of data modeling standards, guidelines, and techniques.  You will collaborate across the data engineering, business intelligence engineering, and data governance teams to ensure data architectures are consistent and adhere to defined policies and standards.  And as our Sr. Data Architect, you will also collaborate with the broader technology organization to implement data management best practices and improve data quality at the source of truth/system of record.

We are prioritizing candidates who are able to work in our Hampton, NH and future Boston, MA office. Remote candidates that currently reside in the Central or Eastern US time zones will also be considered.

Responsibilities

• Create and maintain data architecture designs that support business and technical requirements for high-quality, performant data solutions.
• Implement data modeling standards and ensure adherence within data management solutions.
• Research and recommend tools and services to improve data management processes and support architectural standards and patterns.
• Participate in data solution prototyping initiatives.
• Create and maintain documentation related to data architecture standards, protocols, and frameworks.
• Implement culture of continuous improvement of data architecture approaches to align to best practices and data management technology evolution.
• Foster environment of continuous learning, maintain current knowledge of emerging technologies and industry trends, and present ideas for innovation.
• Perform analytical exploration and examination of data from multiple data sources.
• Participate in enforcing data quality and governance best practices in the data platform.
• Work with a multi-disciplinary team consisting of data analysts, data engineers, developers and data consumers in an agile, fast-paced environment.
• Work with and support a team that is globally located.
• Participate in review processes that involve architecture, design and quality assurance to preemptively identify conflicts and ensure consistency of implementation.
• Ensure strict adherence to documentation best practices and change control processes.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, Information Systems or a related field
• 10+ years of direct experience in Big Data, Data Warehousing, Data Analytics, and/or Information Management related projects
• 6+ years of direct experience in cloud data solution architectures, design and development including ETL, data warehousing, data lakes, and big data
• 5+ years of experience using SQL including development of stored procedures, functions, triggers and views
• 5+ years of direct experience with one or more database/data warehouse technologies (e.g., Oracle, MSSQL, MySQL, PostgreSQL, Hadoop, Teradata, Redshift, Snowflake)
• 5+ years of direct experience working in a cloud environment such as AWS, Azure or GCP
• Excellent critical thinking and problem-solving skills
• Must be self-sufficient and proactive
• Deep understanding of agile development methods including: core values, guiding principles, and key agile practices
• A strong understanding of data modeling techniques. data mining, predictive modeling, and statistical analysis
• Experience working in retail business (preferred)
• Experience working in a franchised business (preferred)
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish and balance multiple priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Creative, progressive, thought leadership with the ability to influence at all levels of the organization
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Perks

• Remote work may be considered
• Volunteer days off
• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Learning and development programs
• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more
• Free Black Card membership and fun exercise incentives
• Company-sponsored social events

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.