Order Management Specialist

by Irma Moore | Feb 28, 2025 | Uncategorized

Job Description

Order Management Specialist 
Senior Process Associate 
Remote from anywhere within the US 

Infosys BPM is seeking to hire a skilled and dedicated Senior Process Associate to support order management and customer queries for a key client program 

Responsibilities:

•    Manage order management and customer queries
•    Manage status, issues, changes and risks for all owned processes on calls and emails in support of the Sales Operations Manager 
•    Become the Subject Matter Expert for all CX activities
•    Be involved in day-to-day customer interactions, knowledge management and process reengineering activities.
•    Owns backlog management activities for production orders ensuring all orders are actioned, and downstream activities occur and orders ship on time
•    Works with internal team members across client systems and acts as SME, trainer and escalation point for CX Pod team on tools and processes

Basic Qualifications:
•    High School Diploma or GED equivalent
•    Minimum 1 year of experience related to the job description

Preferred Qualifications
•    Requires critical thinking skills to reach a resolution within the scope of the job
•    Proficient in Microsoft applications: Outlook, Excel, Teams
•    Requires good time management skills to prioritize daily workload to be efficient and effective  


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model:
This role is remote from anywhere within the US supporting a project based out of Denver, CO office 


Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.


EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.


 

Country

USA

State / Region / Province

Anywhere in the US and/or Remote

Work Location

Anywhere in the US and/or Remote

Interest Group

IBPO USA

Domain

Customer Service, Sales & Fulfillment ( Order Management)

Company

IBPO USA

Role Designation

232ASPEUS Senior Process Associate

Consultant, Client Support

by Irma Moore | Feb 28, 2025 | Uncategorized

Category

Operations and Customer Service –> Mobility Operations (Domestic and International)

Job Location

REMOTE, United States

Tracking Code

5311-263

Position Type

Full-Time/Regular

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client’s Mobility program is executed in compliance with the policy and Graebel’s standards to ensure consistency and efficiency in operations. 

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers general relocation policy queries from internal clients, including monitoring inquiries

• Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.

• Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification

•Updates vendor partners on missing information to ensure billing accuracy

•Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process

• Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed

• Other duties as assigned
• Perform any other related duties as required or assigned

Required Skills

• Capability to manage and navigate complex cases
• Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
• Shares strong willingness to drive impact
• Strong attention to detail with accuracy being at the core of all tasks
• Experienced/Tenured RMC professional that shares knowledge of RMC’s organization to provide seamless experiences
• Strives towards excellent service levels to create an exceptional client experience
• Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
• Performs other related essential duties as assigned or requested.
• Ability to write simple reports and general business correspondence
• Ability to effectively present information and respond to questions from management, customers, and employees.
• Ability to apply concepts of basic algebra and geometry.
• Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint

Required Experience

• 3-5 years of relevant professional experience
• Previous experience within professional relocation or assignment consultation/management preferred

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $58,000 – $60,000 annually.

At Graebel, where we truly value the exceptional contributions of our dedicated team—yes, that means YOU—we’ve crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

Customer Service Project Manager – Data Centers

by Irma Moore | Feb 28, 2025 | Uncategorized

Wendell, North Carolina, United States of America

Customer Service Project Manager – Data Centers

Thank you for your interest in joining our team!

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company’s success. We strive to transform the everyday for our customers, employees, and society by:

• Trusting and empowering our leaders to act as owners, directing their teams, and innovating to succeed.
• Communicating openly and honestly to learn from our failures and celebrate our successes.
• Recognizing individual and team achievements frequently
• Our focus on investment in our team members, offering a wide variety of internal and external development opportunities.
• Our commitment to diversity, equity, and inclusion

Transform the everyday with us!

About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!

Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Project Manager to join our Data Centers team. This position can be remote based out of Wendell, NC.

Role Description:

As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

• Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
• Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
• Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
• Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
• Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting.
• Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
• Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
• Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide “Lessons Learned” feedback to improve project offerings.

 You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience.
• 2+ years of direct service project management experience.
• 2+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

Preferred Skills and Experience:

• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $73,500 – 126,000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

About Smart Infrastructure – Electrification and Automation: 

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid! 

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Accounts Receivable Specialist

by Irma Moore | Feb 28, 2025 | Uncategorized

Overview

Recognized by Newsweek in 2024 and 2025 as one of America’s Greatest Workplaces for Diversity

**Local Remote position. Must live within 2.5 hours of our corporate office in Milwaukee WI

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan 
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

The Accounts Receivable Specialist is responsible for providing customer service and account resolution to Brookdale customers and associates to ensure exceptional service is provided through timely resolution of customer account billing issues.

1. Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
2. Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
3. Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
4. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience
High school diploma or GED is required. Minimum of one year of customer service experience in a blended call center environment is required. Experience with a multi-channel product environment is preferred. Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required. Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.

Certifications, Licenses, and Other Special Requirements
None

Management/Decision Making
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

Knowledge and Skills
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors

Brookdale is an equal opportunity employer and a drug-free workplace.

Senior Data Analyst

by Irma Moore | Feb 28, 2025 | Uncategorized

About us:

Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food.In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

Measured: We make data-driven, truth-seeking decisions.

Impactful: We are fueled by achieving our mission and vision.

Collaborative: We help each other be better and create a positive environment.

Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.

Joyful: We take joy in each other, our work, and the privilege of doing this work.

Whether you’re a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

Learn more at www.foodsmart.com

About the role:

The Senior Data Analyst will join our dynamic team responsible for managing and interpreting data to provide actionable insights to our operations and product teams. The Data Analyst is responsible for developing, implementing, and maintaining cutting-edge analytic systems, conducting data analysis to derive business insights, and designing scalable data models and pipelines. This role also involves collaborating closely with stakeholders from various departments to prioritize business and information needs, and presenting data-driven recommendations to the executive team. 

You will:

• Own the development, implementation, and maintenance of advanced analytic systems, simplifying intricate problems through streamlined frameworks.
• Conduct thorough data analysis to uncover valuable business insights, trends, and growth opportunities.
• Design, build, and manage scalable data models and pipelines within our data warehouse.
• Identify, interpret, and analyze patterns and trends within complex datasets.
• Collaborate closely with stakeholders in Marketing, Sales, Product, and Engineering to prioritize data-driven decision-making.

You are:

• Proactive and act as an advocate for your customers 
• Take pride in your work and approach every project with enthusiasm and excitement 
• Experienced in  data warehousing, data design, and data analysis. 
• Knowledgeable of healthcare industry standards and compliance regulations.

You have:

• Accumulated 6+ years of experience in a data analyst role, preferably within healthcare or startup environments.
• Proficiency in SQL and other data manipulation languages.
• Experience with business intelligence tools such as Tableau, Looker, or Power BI.
• Proficiency in at least one scripting language, with a preference for Python or R.
• A self-starting attitude, capable of thriving in a fast-paced, agile environment.
• Familiarity with ETL (Extract, Transform, Load) processes.
• Understanding of machine learning algorithms and statistical models.

$120,000 – $160,000 a year

Role: Senior Data Analyst

Location:  Remote

Base Salary Range: $120,000/yr to $160,000/yr + equity + benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

About our benefits and perks:

Remote-First Company

Unlimited PTO

Healthcare Coverage (Medical, Dental, Vision)

401k, bonus, & stock options

Gym reimbursement