Dialer System Tech Analyst (Remote)

by Irma Moore | Mar 4, 2025 | Uncategorized

Job Description

This is a Remote Work From Home Position

Shift is M-F 10am-7pm CST

PURPOSE AND SCOPE:

The Dialer System Tech/Analyst is responsible for maintaining a high performance blended calling environment for the Customer Service/ Collections / Call Center. Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Will work with workforce management to balance optimal utilization. Maintain and administer changes to the dialer, IVR, telephony system and other associated systems

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

• Responsible for day to day execution and monitoring of the outbound dialer job performance
• Deliver ad-hoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple contact centers
• Perform system configuration for multiple applications
• Provide help desk support for specific dialer software
• Assist IT with technical support and diagnostics with call servicing technologies
• Create and manage predictive outbound or blended dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups
• Documentation of system configurations and historical tracking of changes to strategies
• Ensure compliance with FDCPA and privacy requirements for customer contact
• Establish and manage dialer strategies
• Executes policies at the direction of the Supervisors, Sr. Manager, or Sr. Director and making recommendations for change
• Manage and maintain department key performance indicators as it pertains to Dialer Operations
• Management, administration, real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets and outbound dialer campaign results
• Responsible for reviewing the system reporting results for soundness of judgment and overall accuracy
• Troubleshoot and resolve issues related to products as a result of alerts or customer complaints
• Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates
• Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
• Track key performance indicators, generate and distribute dialer reports as necessary
• Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours, maximize production (total dials) and efficiency (slot utilization).
• Real time monitoring / scheduling adjustments based on contact center performance and staffing schedule adherence to assure service levels are consistently met.
• All other duties as assigned

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• None

EDUCATION:

• High School Degree required

EXPERIENCE AND REQUIRED SKILLS:

• Minimum 2-3 years’ related experience working with InContact / Nice / Uptivity or other related Dialer solutions / software
• Strong analytical and organizational skills
• Ability to meet strict deadlines
• High level of comfort working will all Microsoft office tools
• Ability to work on diverse projects simultaneously
• High level of problem solving, time management, and sound judgment skills
• Excellent verbal, interpersonal, written skills
• Ability to self-motivate
• Work effectively in a team-oriented and collaborative environment

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position.   Pay Transparency Request Form

This is a Remote Work From Home Position

Shift is M-F 10am-7pm CST

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Customer Support Email Specialist

by Irma Moore | Mar 4, 2025 | Uncategorized

#10109

Logan, Utah, United StatesApply

Location(s)

750 South 100 East, Logan, Utah 84321, United States

Job Description

Pay: $15.00/hr

Location: We currently offer remote work to qualified applicants that live within 30 miles of Logan, UT, Salt Lake City, UT, and Mandan, ND.

Schedule: Monday-Friday 8am-5pm or 9am-6pm

Overview

The Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards.

Responsibilities

As an email specialist, you will:

• Respond to customer inquiries, requests, and complaints via the primary Conservice email accounts.
• Ensure responses align with company policies, procedures, and quality expectations.
• Manage email flow between Conservice clients, maintaining efficient response times.
• Maintain a high level of quality and professionalism in all written communication.
• Provide insights to leadership on email trends, volume, and recurring customer concerns.
• Collaborate with other departments to resolve complex customer issues.
• Assist with quality control by providing feedback to emails as needed.
• Document interactions and resolutions accurately in internal systems.
• Monitor call queues and assist with inbound customer calls as necessary.
• Take on additional assignments or projects as directed by leadership.

Qualifications

• Excellent written communication
• Strong organization and time management
• Good verbal & internal communication skills
• Ability to work independently and efficiently

Education & Experience

• High School Diploma / GED or equivalent
• Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
• Knowledge and familiarity with email programs
• Good Yoda & System Health knowledge
• Past experience with e-mail customer communication helpful

Requirements

Qualifications:

• High School Diploma or GED

IT – Expert Project Manager – Mid

by Irma Moore | Mar 4, 2025 | Uncategorized

Job ID: 25-07580

Title: IT • Expert Project Manager • Mid

Locations: Oakland, CA

Duration: 11 months ExtendablePREFERS LOCAL CANDIDATES BUT OPEN TO NON-LOCALS. The role is remote with monthly onsite meetings (or as needed- could be monthly, every other month, etc.)

Description:

TOP THINGS:

Looking for a project manager that has the following experience:

1. Electric Operations in a Utility

2. Asset Work Management (Distribution Pole, Transmission Tower, Substation)

3. SAP PM, SAP EAM, GIS

4. Bonus: PLS-CADD/AutoCAD/AUD/Estimating Tool/Substation Design Suite

BS in CS or equivalent

8+ years in IT project management, with focus on staffing or resource management

Proficiency in PDM ; PPMC tools

Experience with managing 30+ FTEs as part of a single 12+ month project

Experience with 5+ projects ($5M labor each) and 5+ PMAs ; 2 PMs from planning

Proficiency in Client Satisfaction Metrics Project statistical ; variance analysis

Estimating

Scope and risk management

QA reviews and inspection

PMI Project Management Professional certification, or equivalent

Client Company is an AA/EEO employer that actively pursues and hires a diverse workforce.

Vendor Management Analyst-Temp (Remote)

by Irma Moore | Mar 3, 2025 | Uncategorized

Salary Range:$30.00 To $35.00 Hourly

About Byline Bank:
Headquartered in Chicago, Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top Small Business Administration lenders in the United States according to the national SBA ranking by the U.S. Small Business Administration by volume FY2023. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024-2025
• Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
• Forbes America’s Best Small Employers 2023

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you’re looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Looking for a chance to grow your career while making a meaningful difference in your community? At Byline Bank, we offer an environment where hard work is valued, teamwork is essential, and every employee has the chance to make an impact. Join us and be part of a company that’s as committed to its employees as it is to its clients.

The Vendor Management Analyst will perform duties to support the effective administration of the Bank’s Third-Party Risk (Vendor Management) Program and Policy. The Vendor Management Analyst is responsible for ensuring companywide due diligence, risk assessment, and continuous monitoring of the vendor management processes. 

Duties and Responsibilities:

• Complete inherent risk assessment activities to properly rate vendors using a risk-based approach.
• Lead team meetings with other internal business units.
• Analyze vendor relationships to assess suitability at the time of onboarding, ongoing monitoring, and offboarding.  
• Assist with preparing management reporting of Vendor Management Key Risk Indicators (KRIs).
• Complete annual vendor performance assessment of the Bank’s vendors.
• Confirm operational effectiveness of key financial applications to comply with SOX requirements.
• Coordinate mapping of vendor’s Complementary User Entity Controls (CUECs) to the Bank’s Information Technology General Controls (ITGCs) and Internal Controls Over Financial Reporting (ICFRs).
• Responsible for updating and maintaining the integrity of the Bank’s Vendor Management databases and software application.
• Actively collaborate with Business Units including but not limited to Accounts Payable, Information Security, Business Continuity, Disaster Recovery, Legal, Credit, Compliance, BSA/AML, and Project Management teams.
• Proactively communicate Vendor Management issues to VP and recommend and assist with implementing solutions.
• In conjunction with the Business Unit managers, build, establish, and maintain vendor relationships.
• Obtain required due diligence documents are collected, reviewed, and approved when conducting necessary assessments for new and existing vendor relationships.
• Coordinate contract reviews with Legal, vendors, and business unit owners.
• Assist in the administration of Vendor Contracts, specially related to contract term dates and other contract requirements as needed.
• Identifies added value and savings opportunities on third party spend.
• Raise, escalate, and remediate Vendor Management findings and operational events to VP.
• Manage and respond to Vendor Management Inbox.   
• Performs administrative, performance, tracking and reporting tasks, identify process gaps, and support the implementation of appropriate mitigating actions to drive efficiencies.
• Provides support of vendor activities to achieve the goals and objects of the organization.
• Prepare dashboards, report trends, track progress as needed to monitor the execution of the risk assessment framework and assess the effectiveness of the control environment.
• Participate in audits to ensure vendor compliance with legal requirements, firm and industry standards, and contractual provisions.
• Serves as a specialist on vendor management policies, processes, and systems.
• All other duties as assigned.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Qualifications:

• Bachelor’s degree preferred. 
• 3+ years of experience in Vendor Management and Managing Suppliers preferred. 
• 3+ years of Third-party risk management experience.
• Knowledge of regulatory third-party/vendor management requirements (FFIEC, OCC, and FDIC).
• Effective interpersonal skills in working with vendors, business units, team members
• Experience in areas of Internal Audit, Compliance, or Risk Management preferred 
• Ability to work collaboratively with a variety of stakeholders at all levels.
• Be self-motivated with a strong attention to detail.
• Have strong change management, organizational and planning capabilities.
• Ability to identify, understand and define problems, evaluate alternatives, set priorities, manage projects and implement high quality solutions.
• Demonstrate strong organizational skills with the ability to communicate multiple projects and priorities depending on organizational needs and strategies. 
• Possess strong communication skills both verbally and in writing.
• Proficient in MS Officer Suite. 

Physical Demands/Work Environment:
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

This is a fully remote position, offering you the flexibility to work from anywhere within the United Stares. Byline Bank values a strong work-life balance and supports a virtual work environment. While this position is remote, you will be expected to collaborate with team members and attend virtual meetings as necessary during standard business hours.

Compensation & Benefits:
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The hourly rate for this position is $30.00-$35.00.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate’s location.

Additional Information:
Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.  We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. 

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.

Project Controls – Scheduler

by Irma Moore | Mar 3, 2025 | Uncategorized

POWER Engineers, Inc. is seeking a Project Control Specialist in Amarillo, TX; which will be assigned to our Power Delivery Project Services Group I Department in Ft. Worth, TX. This position will report to the Project Services Area Lead and will have the ability to work hybrid or remotely. The Project Control Specialist will interact productively with key members of a project team, under the direction of a Project Manager. Minimal travel is required for this position.

Disclaimer: The candidate selected for this position may work remotely full-time at a location other than a POWER-designated office/job site. Employees may travel to a POWER office for periodic meetings.

Roles and Responsibilities

• Works closely with the team, project managers, and engineers to develop Transmission project schedules
• Has an understanding of complex projects and how they work
• Possess an understanding of scheduling and cost knowledge, can interact with key project team members from a variety of backgrounds
• Understands CPM scheduling, Earned Value Management, and Schedule Risk Analysis
• Experience with scheduling engineering and construction projects
• Identify and interpret work scope, technical sequencing, and Work Breakdown Structures (WBS)
• Develop, maintain, and support project schedule development
• Work with management to assure the schedule represents the execution plan
• Effectively communicate with various project teams and internal workgroups
• Report project status to project manager and engineer and provide visibility to critical deliverables through phone calls, emails, and/or meetings
• Manage changes and keep project teams aware of changes to the scope, budget, schedule
• Prepare cost performance and cash flow projections utilizing budget and cost-loaded schedules
• Update tasks and Key Performance Indicators (KPIs) as indicated in progress updates
• Attend meetings as required (internal and with the client)
• The ideal candidate should be a self-starter and work independently
• Other duties as assigned by supervisor and/or client

Required Education/Experience

• BS/BA in Business, Engineering, or Construction Management and/or related field experience
• Candidate must have 5+ years of professional Project Controls experience
• Proficient in Primavera P6 or Microsoft Project
• Proficient in Microsoft Office Suite
• Advanced Excel Skills
• Excellent communication skills (both written and verbal)
• Ability to work in a matrix environment
• Ability to work in a fast-paced environment

Desired Education/Experience

• Electrical utilities and power distribution experience
• Experience working on various-sized projects/programs
• Knowledge of Oracle, SAP, Smart-Sheet, and Power BI
• Certification from AACE or PMI 

At POWER Engineers, you can have a rewarding career on every level. Our philosophy is simple: Do Good. Have Fun. Build Success.

You’ll work on fun and challenging projects and initiatives. You’ll have the chance to positively impact society and the environment. And you’ll find the support, coaching, and training it takes to advance your career.

We get to make POWER a great place to work. That includes providing competitive compensation, professional development, and a full benefits package:

• Medical/Dental/Vision
• Paid Holidays
• Vacation/Paid Sick Leave
• Voluntary Life Insurance
• 401K
• Telehealth Benefit covers all providers
• Maternity and Paternity Leave
• New Dads and Moms Benefit program
• Fertility Benefits
• Gender-affirming care

POWER is a fun engineering firm. That might seem contradictory to some, but it works for us!  

POWER is an Equal Opportunity Employer, including women, minorities, veterans and individuals with disabilities.