Senior Technical Account Manager

by Irma Moore | Feb 17, 2025 | Uncategorized

The Senior Technical Account Manager ensures customer success by providing advanced technical expertise, managing complex accounts, and fostering strong relationships at all levels. The role emphasizes platform adoption, proactive problem-solving, and cross-functional collaboration to deliver excellent customer experiences.

Key Responsibilities

• Serve as a trusted technical advisor on Genesys platform architecture, usability, and best practices.
• Collaborate with Customer Care and DevOps to resolve issues and align with customer priorities.
• Build and maintain relationships across technical, business, and executive levels.
• Support Customer Success teams with technical knowledge to achieve common goals.
• Lead operational reviews, manage risks, and communicate solution updates proactively.
• Advocate for customers in roadmap discussions and feature prioritization.
• Monitor trends, provide proactive recommendations, and create training materials.
• Manage at-risk situations with cross-functional plans for resolution and improvement.
• Translate business needs into technical use cases and define best practices for service delivery.

Qualifications

• Education: BA/BS degree (or equivalent).
• Experience: Minimum 7 years in Customer Success, Contact Center Management, or Solutions Consulting.
• Skills:
  • Expertise in cloud contact center technologies (e.g., IP Telephony, IVR, Routing, WFM).
  • Knowledge of computer technology disciplines (AI, Networking, Programming, etc.); Python scripting is a plus.
  • Proficiency in MS Office, escalation, and risk management.
  • Strong communication, conflict resolution, and executive-level presentation skills.
  • Proven ability in project management and handling parallel assignments.
• Certifications: Maintain updated Genesys product certifications after hiring.

Attributes

• Initiative-driven, adaptable to change, and passionate about innovation.
• Effective in global, fast-paced, and cross-functional environments.
• Proactive thinker with a focus on continuous improvement and collaboration.

The Senior Technical Account Manager acts as a leader and advocate for customers, ensuring technical excellence and fostering adoption to enhance customer loyalty and success.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $90,400.00 – $168,000.00

Benefits:

• Medical, Dental, and Vision Insurance. 
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Senior Consultant, Restoration and Remediation

by Irma Moore | Feb 14, 2025 | Uncategorized

Elkridge, Maryland, United States

About Surefire Cyber

Surefire Cyber is redefining the incident response model by delivering a swifter, stronger response to cyber incidents such as ransomware, email compromise, malware, data theft, and other threats. Our client-centric approach reduces stress and provides clients the confidence needed to prepare, respond, and recover from cyber incidents – and fortify their cyber resilience after an event.

Surefire Cyber’s approach and delivery are designed by industry veterans who have worked shoulder-to­shoulder with law firms, insurance carriers, brokers, law enforcement, and impacted organizations in responding to cyber incidents. We are marshaling this experience to address the industry’s persistent challenges of efficiency, predictability, and transparency

Job Title: Senior Consultant, Restoration  

Location: Remote (USA) 

Role: Full time 

Compensation: $90K-$110K 

What Makes You Stand Out

As a Senior Consultant in Restoration, you are a highly technical and motivated professional with extensive experience in assisting clients in recovering from cyber incidents, restoring compromised systems, and implementing effective remediation strategies. You thrive in fast-paced environments, collaborating closely with Digital Forensic and Incident Response (DFIR) teams, legal counsel, insurance carriers, and affected clients to ensure swift restoration services in parallel with forensics and incident response efforts. Your technical abilities and expertise make you a trusted advisor to clients seeking to enhance their overall cybersecurity posture. 

How You’ll Make an Impact  

This is a full-time remote opportunity, and you will perform a variety of restoration and recovery efforts while working closely with the Director of Restoration, Restoration team members, and the Digital Forensic and Incident Response team. They will play a critical role in post-incident recovery, working alongside the DFIR team to restore systems and secure infrastructures after cyber incidents. Through meticulous remediation efforts and application of technical expertise, they’ll help clients regain operational stability and strengthen their defenses against future threats. 

Your Role in Action  

• Actively share knowledge with team members cultivating a culture of continuous learning, and staying up to date on industry trends, emerging threats, and best practices.  
• Build strong professional relationships and serve as a trusted advisor during client-facing incident response engagements, contributing your advanced knowledge and expertise to post-incident recovery efforts. 
• Work closely with the DFIR team to assess and determine the scope and impact of cyber incidents. 
• Utilize experience with Active Directory, Group Policy Objects, ADSI, Windows Security, replication, Azure Active Directory Connect, and other relevant technologies to restore compromised systems. 
• Script and automate recovery processes using PowerShell and Windows command line tools. 
• Leverage experience in hypervisor technologies such as VMware, Hyper-V, Citrix XenServer, and Nutanix Acropolis to restore virtualized environments. 
• Work with various server hardware platforms including HP, Dell, Nutanix, and Cisco UCS. 
• Utilize experience with storage vendors such as Dell EMC, NetApp, HP/Nimble, and Pure Storage to recover data and systems. 
• Implement backup solutions such as Veeam, Backup Exec, Unitrends, and Zerto to ensure data recovery. 
• Manage desktop operating systems and deployments, including Windows 7/8/10/11.
• Oversee enterprise messaging systems, including Exchange and M365. • Handle server-based computing environments, including Citrix and Terminal Services.
• Leverage networking knowledge, including core switches, wireless access points, firewalls, and VPN configurations.
• Implement two-factor and multi-factor authentication services such as Okta, DUO, Microsoft Authentication, Ping, RSA, and others.
• Collaborate with internal teams, external partners, and clients to refine and document all restoration and recovery efforts, maintaining a clear and organized record of actions taken, lessons learned, and best practices. 
• Provide after-hours (on-call/weekend rotational) support as required to address critical incidents and maintain continuous coverage.  

Your Expertise

• Bachelor’s degree in information technology, computer science, related degree, or equivalent former professional experience as an IT Engineer, Systems Administrator, Cybersecurity Consultant, or related position. 
• Previous DFIR and restoration experience in a consulting firm. 
• Professionally skilled in the deployment and management of IT infrastructure, including Microsoft Exchange, M365, Microsoft Windows Server operating systems, and workstations. 
• Expertise in various operating systems (Windows, Linux, MacOS) and their security features. 
• Familiarity with cloud services. 
• Experience in network administration. 
• Experience configuring firewalls, VPN’s, Active Directory, Exchange, Group Policy. 
• Skilled at problem-solving and exhibits a high-level of attention to detail. 
• Can effectively under pressure while maintaining professional composure. 
• Excellent communication skills, both written and verbal, can explain technical concepts to non-technical audiences.  
• Strong interpersonal skills, a team player mentality, and a client-centric mindset. 
• Exceptional organizational skills and the ability to manage multiple competing priorities. 

Expertise in all these areas is not required, but you should be excited by the opportunity to learn new things and comfortable with working with other team members to expand your knowledge base and experience. We at Surefire Cyber invite you to apply even if you do not feel you have mastery in all the requirements listed on the job description and welcome a further discussion.   

Interview Process 

• Submit interest and resume online  
• Preliminary phone interview with the People Team (approx., 30 mins) 
• Virtual/Teams interview with hiring leader/Director of R&R (approx., 45 minutes) 
• Virtual/Teams interview with other R&R Consulting team members, (approx., 45 minutes) 
• Virtual/Teams interview with the Chief Deliver Officer
• Virtual/Team interview with our CEO 

Benefits of Joining Surefire Cyber

• Competitive compensation plan and total rewards package for team members
• Remote workforce
• Generous paid time off plan and floating holidays
• Paid parental leave
• Employer paid premiums for both team members and their dependents for medical, dental, and vision
• Comprehensive health, vision, dental, 401K matching program, disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Life and AD&D benefits.
• Professional development and career advancement opportunities
• We prioritize employee growth and development through a robust performance management platform to provide ongoing coaching, clear feedback, recognition, and opportunities for career growth.

Surefire Cyber is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Senior Data Engineer- AWS, Python, Data Lake

by Irma Moore | Feb 14, 2025 | Uncategorized

Description:

Our major Sports client is seeking a Senior Data Engineer to join their growing team. Below please find an overview of what they are seeking!

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. 

Rate: $70 – $80 / hr. w2

Responsibilities:

Primary Responsibilities:

• Design, implement, document and automate scalable production grade end to end data pipelines including API ingestion, transformation, processing, monitoring and analytics capabilities while adhering to best practices in software development. 
• Work as a part of data engineering team building data integrations for optimal extraction, transformation, and loading of data from a wide variety of data sources.
• Deploy AWS Lake formation for data governance through LF database and table permissioning.
• Successfully introduce relevant technical solutions that provide better productivity, scalability, quality and reliability to data platform.
• Design and Implements data platform features that generally impact multiple components and the work of own and several other team members.
• Write clear and concise documentation for our most complex technical solutions.
• Collaborate with cross-functional teams to understand data platform infrastructure needs and translate them into effective and user-friendly solutions.
• Implement best practices for data infrastructure designs, ensuring efficient utilization of resources, and minimizing latency in data-related tasks.
• Identify and address bottlenecks in existing data infrastructure to improve overall system performance.
• Design and build observability solutions to monitor resource utilization, cost, quotas etc. and trigger alerts as needed.
• Communicate project status, issues, and solutions effectively to stakeholders and team members.

Experience Requirements:

Required Qualifications & Experience 

• Minimum of 8+ years related experience with track record of building production software.
• Minimum 3+ years of solid experience working with Medallion Lakehouse architecture (Bronze, Silver. Gold) 
• Proficiency in building and delivering AWS native data solutions  
• Spark, Athena, Trino/Presto
• Lambda, ECS, EKS, containerization, serverless components
• Glue Catalog and schema evolution
• Lakehouse open table formats
• Working experience of distributed processing systems including Apache Spark a must.
• Proficiency in lake house architecture, open table formats such as Hudi, orchestration frameworks such as airflow, real time streaming with Apache Kafka and container technology.
• Solid understanding of InfoSec best practices of data engineering: data encryptions, secure data exchange methods, data privacy.
• Solid understanding of data science and machine learning workflows and frameworks 
• Work independently and collaborate with cross-functional teams to complete projects.
• Lead integration of technical components with other teams as necessary.

Programming Languages and Tech requirements: 

• AWS (EMR, Lake Formation, ECS, ECR, containerization, serverless assets, EKS, Glue, Lambda, Flink, Kinesis, S3)
• Airflow DAGs, ephemeral creation, Event bridge
• Python, PySpark, 
• SQL, (spark SQL)
• Jupyter Notebooks
• GitLab and CICD
• Hudi or/and Iceberg lakehouse architecture

Education Requirements:

• Bachelor’s degree computer science or related field required. 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Oncology Data Specialist/Tumor Registrar – Full Time, Days, 100% Remote

by Irma Moore | Feb 14, 2025 | Uncategorized

Job Family:Cancer Tumor Registrar

Travel Required:None

Clearance Required:None

What You Will Do:

The remote Oncology Data Specialist will review clinical documentation as appropriate to extract data and apply ICDO-O codes. To code, stage, and abstract cases of cancer and reportable benign tumors diagnosed and/ or treated. To participate in research, education, and monitoring for quality improvement activities to ensure data integrity and compliance with the American College of Surgeons Committee on Cancer guidelines. This position is 100% remote.

Job Duties and Responsibilities:

• Translate medical terminology into standardized codes to capture patient diagnosis and treatment information
• Code, stage, and enter data into the registry database utilizing: ICD-O, ICD-10-CM, AJCC TNM (Tumor, Nodes, Metastasis), Site-Specific Data Items (SSDI), STORE (Standards for Oncology Registry Entry), and SEER (Surveillance of Epidemiology and End Results) guidelines.
• Complies with state and federal mandates that require reporting all diagnosed and /or treated malignancies and reportable benign tumors 
• Perform data quality control activities on registry data
• Retrieve and comply with data for preparation of annual reporting and may collaborate in generating reports for special studies
• Prepare minutes for multi-disciplinary Tumor Conference every week
• Contact patient providers and state registries per the database to gather follow-up information and verify or correct patient information
• Maintains the highest degree of confidentiality of all information encountered including verbal, written, and computerized. Reports to the manager any failure by anyone to protect confidential information.
• Performs other duties as assigned

What You Will Need:

• Graduate from an accredited Health Information Technology program required. Experience may not substitute for education requirements.
• Currently certified as an Oncology Data Specialist (ODS) formerly a Certified Tumor Registrar (CTR) by the National Cancer Registrars Association (NCRA).
• 5 years of previous experience working in tumor registry as an ODS (CTR).
• Previous experience working for a Level 1 Trauma and COC accredited hospital.

What Would Be Nice to Have:

• Strong conceptual, as well as quantitative and qualitative analytical skills
• Basic knowledge of Microsoft applications
• Excellent written and verbal communication skills

#IndeedSponsoredThe annual salary range for this position is $61,000.00-$101,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Sr Analyst, Medical Economics (Clinical Analytics UM/CM) – REMOTE

by Irma Moore | Feb 14, 2025 | Uncategorized

JOB DESCRIPTION

Job Summary

The Senior Analyst, Medical Economics provides support and consultation to the Clinical Center of Excellence, Health Plan, and Finance teams through analyzing key business issues related to UM and CM processes and outcomes, as well as its impact on medical cost, utilization and revenue for multiple Molina Healthcare products. Understands and assess critical UM and CM data and designs / develops reports to monitor UM and CM process and outcomes, as well as those program impacts on medical cost trends. With those root causes identified, drives innovation by creating tools to monitor trend drivers and provide recommendations to senior leaders on UM and CM improvements.

Responsible for understanding UM and CM data and creating insights into the health of the process and outcomes of these major areas of the company on improving the quality of care delivered to our members. Extracts, analyzes, and synthesizes data from various sources to identify risks and opportunities.

Job Duties

• Understand UM and CM data and provide input on key required data design to support complex UM and CM analyses
• Extract and compile information from various systems to support executive decision-making
• Mine and manage information from large data sources
• Analyze claims and other data sources to identify early signs of UM and CM process and outcome improvement opportunities 
• Work with clinical, finance, MedEcon teams and other personnel to bring supplemental context/insight to data analyses, and design and perform studies related to the quantification of medical interventions.
• Work with business owners to track key performance indicators of medical interventions
• Proactively identify and investigate complex suspect areas regarding UM and CM operations and their impact on medical cost, initiate in-depth analysis of the suspect/problem areas, and suggest a corrective action plan
• Draw actionable conclusions based on analyses performed, make recommendations through use of healthcare analytics, predictive modeling, and communicate those conclusions effectively to audiences at various levels of the enterprise
• Analyze the financial performance of all Molina Healthcare products, identify favorable and unfavorable trends, develop recommendations to improve trends, communicate recommendations to management
• Lead projects to completion by contributing to ad-hoc data analyses, development, and presentation of financial reports
• Serve as subject matter expert on UM and CM data, reports, and improvement opportunities based on analyses
• Provide data driven analytics to Clinical COE, Finance, Claims, Medical Management, Network, and other departments to enable critical decision making
• Support Financial Analysis projects related to medical cost reduction initiatives
• Support Medical Management by assisting with Return on Investment (ROI) analysis to determine if various programs will lead to value 
• Keep abreast of Medicaid and Medicare reforms and their impact on Molina Healthcare

Job Qualifications

Required Education:

Bachelor’s Degree in Mathematics, Economics, Computer Science, Healthcare Management, or related field.

Required Experience, Knowledge, Skills, and Abilities:

• 5+ years of related experience in healthcare
• Demonstrated understanding of Medicaid and Medicare programs or other healthcare plans
• Analytical work experience within the healthcare industry (i.e., hospitals, network, ancillary, medical facilities, healthcare vendor, commercial health insurance company, large physician practices, managed care organization, etc.)
• Proficiency with Microsoft Excel (formulas, PIVOT tables, PowerQuery, etc.)
• Proficiency with SQL and/or Python for retrieving specified information from data sources.
• Experience with building dashboards in Excel and  Power BI
• Knowledge of healthcare operations (utilization management, disease management, HEDIS quality measures, claims processing, etc.)
• Knowledge of healthcare data, including UM and CM data, claims, enrollment, ect. 
• Knowledge of healthcare financial terms (e.g., PMPM, revenue) and different standard code systems (ICD-10CM, CPT, HCPCS, NDC, etc.) utilized in medical coding/billing (UB04/1500 form)
• Demonstrated understanding of key managed care concepts and provider reimbursement principles such as risk adjustment, capitation, FFS (Fee-for-Service),
• Diagnosis Related Groups (DRG’s), Ambulatory Patient Groups (APG’s), Ambulatory Payment Classifications (APC’s), and other payment mechanisms. •
• Understanding of value-based risk arrangements
• Experience in quantifying, measuring, and analyzing financial, operational, and/or utilization metrics in healthcare
• Ability to mine and manage information from large data sources.

Preferred Qualifications:

• Proficiency with Power BI and/or Tableau for building dashboards
• Experience with Databricks 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $66,456 – $129,590 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.