Technical Support Specialist

by Irma Moore | Mar 13, 2025 | Uncategorized

What We Do

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. 

What It’s Like to Work at GoGuardian

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

The Team

The Technical Support team is made up of individuals who are naturally inquisitive, have a strong customer focus, and love to help solve the most difficult problems. Do you consider yourself a problem solver? Someone who can’t let a question go unanswered? Are you driven to improve processes and delight customers at every turn? We’re looking for you!

The Role

As a Technical Support Specialist you will be reporting to a Technical Support Manager or Team Lead. This position is focused on expertly handling all of our customer support requests. When admins and teachers have questions or run into technical issues, you’ll be there to help through email, chat or phone calls. You’ll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day.

What You’ll Do

• Support our IT Administrators, teachers and other faculty who have questions about our GoGuardian products
• Responding to customer queries in a timely and accurate way, via email, chat or phone,
• Assist in support hours of operation and off hour production emergencies.
• Educate and empower customers on self task performance and investigations.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Follow up with customers to ensure their technical issues are resolved

Who You Are

• An individual who is self-starting and who has excellent communication and problem-solving skills
• Ability to multitask, prioritize and manage time effectively
• Naturally inquisitive with strong technical troubleshooting skills
• Proven customer support or customer relationship management experience
• Establish and maintain relationships of trust through open and interactive communication
• Feels brave leaping into the unknown and comfortable with consistent change – agility is key!
• Must be flexible with shift schedule (hours of operation span 5am-5pm PST)

What We Offer 

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more…

Plus the intangible:

• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.

The typical base salary range for this position is $24.00 per hour. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.

Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. 

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

GoGuardian’s Job Applicant Privacy Policy is located here. 

#BI-Remote

I&I Field Reimbursement Manager (FRM) Colorado

by Irma Moore | Mar 13, 2025 | Uncategorized

As part of Pfizer North America, this individual will report directly to the I&I Access & Reimbursement Regional Director. The Field Reimbursement Colleague will perform their duties under the strategic vision of the Pfizer Business Units’ overarching access and reimbursement plan and compliance standards.

It will be this person’s role and responsibility to:

• Conduct office calls with HCPs and office staff that have a need for support to enable appropriate patient access to Pfizer products, including assistance in resolving reimbursement and coverage questions.
• Provide in-person and virtual education for HCPs/office staff regarding local/regional payer landscape, payer coverage and formulary change updates, payer policies (e.g., prior authorization, step edits, specialty pharmacy coverage) and patient support.
• Distribute Pfizer RC-approved materials to HCPs/office staff relating to coverage and reimbursement matters, such as Patient Assistance Programs and billing and coding reference guides.
• Provide education for HCPs/office staff regarding Hub financial assistance offerings, enrollment process, Hub HCP portal(s), and other Hub financial assistance brochures.
• Reactively assisting HCP offices with coding and claims-related issues by contacting payers to understand policy or procedures and to provide information on payer requirements.
• Compliantly use Pfizer’s designated case notes system

The Field Reimbursement Manager is to be the subject matter expert on reimbursement and coverage issues affecting Pfizer products in their assigned regions and to use that expertise to facilitate appropriate patient access to a prescribed Pfizer product. The Field Reimbursement Manager will also provide, as needed, interpretive information and local market insights to relevant internal Pfizer leadership as to the impact of potential reimbursement issues.

This person must exhibit strong communication, organizational, and relationship skills to be effective with a host of diverse customers.

• Must conduct themselves with the utmost discretion and confidentiality.
• Must adhere to strict company compliance guidelines and procedures.
• Effectively and compliantly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority.
• Effectively link customer insights to the offerings and resources to address patient access barriers.
• Build trust through follow up and knowledge of the access journey.
• Demonstrate excellence in responsible business communication in both written and spoken communications.

QUALIFICATIONS:

• Minimum 7+ years pharmaceutical industry experience typically within the fields of pharmaceutical sales and/or coding and reimbursement.
• Reimbursement and Access experience is a plus. Strong understanding of Specialty Drug Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the policy dynamics that exist across the various Pfizer Business Units/Brands.
• B.S. or B.A. degree is required.
• Experience demonstrating exceptional communication and presentation skills, strategic planning, and successful plan implementation. This individual must also have demonstrated leadership and success at working across internal boundaries and be able to collaborate with multiple relevant stakeholders to coordinate various unique objectives.
• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures. Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders. Training in and experience in responsible business communication both written and spoken.
• Valid US driver’s license and a driving record in compliance with company standards
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Must reside in territory boundaries (Colorado)
• Travel requirement: 50% for live customer interactions

Preferred Qualifications:

• Additional certification in coding and reimbursement is preferred but not required.
• Coding and billing knowledge or certification a plus but not required.

Other Job Details:

Work Location Assignment: Remote – Colorado

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.The annual base salary for this position ranges from $135,100.00 to $225,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.Sales Operations & Admin

Staff Data Engineer

by Irma Moore | Mar 12, 2025 | Uncategorized

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About this position:

As a Staff Data Engineer at Later, you will be at the forefront of designing and scaling our data platform, integrating multiple data sources, and ensuring high availability, efficiency, and security. You will drive architectural decisions, optimize large-scale data processing, and develop real-time analytics infrastructure. Partnering with cross-functional teams, including data science, product, and engineering, you will play a strategic role in shaping the company’s data roadmap, implementing best practices, and influencing long-term data strategies. Your leadership and deep technical expertise will be essential in building a data-driven culture and empowering stakeholders with scalable and reliable data solutions.

What you’ll be doing:

• Lead the design and evolution of a scalable data architecture that meets analytical, machine learning, and operational needs.
• Architect and optimize data pipelines for batch and real-time data processing, ensuring efficiency and reliability.
• Implement best practices for distributed data processing, ensuring scalability, performance, and cost-effectiveness of data workflows.
• Define and enforce data governance policies, implement automated validation checks, and establish monitoring frameworks to maintain data integrity.
• Ensure data security and compliance with industry regulations by designing appropriate access controls, encryption mechanisms, and auditing processes.
• Drive innovation in data engineering practices by researching and implementing new technologies, tools, and methodologies.
• Work closely with data scientists, engineers, analysts, and business stakeholders to understand data requirements and deliver impactful solutions.
• Develop reusable frameworks, libraries, and automation tools to improve efficiency, reliability, and maintainability of data infrastructure.
• Guide and mentor data engineers, fostering a high-performing engineering culture through best practices, peer reviews, and knowledge sharing.
• Establish and monitor SLAs for data pipelines, proactively identifying and mitigating risks to ensure high availability and reliability.

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

• 10+ years of experience in data engineering, software engineering, or related fields.
• Proven experience leading the technical strategy and execution of large-scale data platforms.
• Expertise in cloud technologies (Google Cloud Platform, AWS, Azure) with a focus on scalable data solutions (BigQuery, Snowflake, Redshift, etc.).
• Strong proficiency in SQL, Python, and distributed data processing frameworks (Apache Spark, Flink, Beam, etc.).
• Extensive experience with streaming data architectures using Kafka, Flink, Pub/Sub, Kinesis, or similar technologies.
• Expertise in data modeling, schema design, indexing, partitioning, and performance tuning for analytical workloads, including data governance (security, access control, compliance: GDPR, CCPA, SOC 2)
• Strong experience designing and optimizing scalable, fault-tolerant data pipelines using workflow orchestration tools like Airflow, Dagster, or Dataflow.
• Ability to lead and influence engineering teams, drive cross-functional projects, and align stakeholders towards a common data vision.
• Experience mentoring senior and mid-level data engineers to enhance team performance and skill development.

Preferred Qualifications:

• Experience with machine learning infrastructure and integrating ML models into data pipelines.
• Experience with Kappa/Lambda architectures for real-time data processing.
• Background in data observability, lineage tracking, and anomaly detection tools (Monte Carlo, Databand, Great Expectations, etc.).
• Experience working with decentralized data architecture (e.g., Data Mesh principles).

How you work: 

• You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes. 
• Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.
• Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics. 
• Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
• You share insights to help the team stay ahead and make informed decisions.
• You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you. 
• You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration. 

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$ 200,000- 228,000 USD

*Co-op team members, independent contractors, and freelancers are not eligible for company benefits. 

 #LI-Remote

Where we work

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. 

Diversity, inclusion, and accessibility

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

Analyst: Practice Transformation

by Irma Moore | Mar 12, 2025 | Uncategorized

JOB SUMMARY: The Analyst: Practice Transformation will play a critical role in the continuous improvement and transformation of our surgical practices. Surgery Partners is a fast-growing organization and employs over 500 physicians and Advanced Practice Providers across the country. This Analyst will be responsible for extracting and analyzing data, identifying opportunities for improvement, and implementing strategies to enhance operational efficiency, patient outcomes, and financial performance. The ideal candidate will have a strong background in source system data extraction, data analysis, report/dashboard creation, and healthcare operations.

RESPONSIBILITIES:

• Data Analysis and Reporting: Collect, analyze, and interpret data related to clinical, financial, and operational performance from various practice data sources. Develop and maintain dashboards and reports to track routine practice key performance indicators (KPIs) and quantify performance of practice transformation initiatives. Provide insights and recommendations based on data analysis to support decision-making.
• Create and Maintain Data Definition Library: Analyst will be responsible for developing a practice data dictionary that produces consistent practice data from disparate source systems. Analyst will be monitor source system upgrades for material changes and update central data definition library as changes occur.
• Process Improvement: Identify areas for process improvement within Surgery Partners’ practices. Develop and implement strategies to optimize workflows, reduce waste, and enhance patient care. Collaborate with clinical and administrative staff to drive change and ensure successful implementation of improvements.
• Training and Support: Provide training and support to leaders on new reports, dashboards, and tools. Develop training materials and documentation to facilitate knowledge transfer and adoption of best practices. Serve as a resource for leaders to address questions and troubleshoot issues related to practice transformation data.
• Compliance and Quality Assurance: Ensure data extraction is compliant with regulatory requirements and internal reporting policies. Conduct regular audits and assessments to maintain high standards of practice.

KNOWLEDGE AND SKILLS:

• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, PowerBI) and electronic health records (EHR) systems.
• Excellent project management and organizational skills with a proven track record of leading successful initiatives.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Knowledge of quality improvement methodologies (e.g., Lean, Six Sigma) is a plus.

EDUCATION/REQUIREMENTS: Bachelor’s degree in Healthcare Administration, Business, Data Analytics, or a related field. Master’s degree preferred. Minimum of 3-5 years of experience in healthcare operations, data analysis, or process improvement.

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Occasional overtime, evening and/or weekend work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits: 

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance 
• PTO
• 401(k) retirement plan with a company match
• And more! 

Equal Employment Opportunity & Work Force Diversity 

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Oncology Data Specialist II

by Irma Moore | Mar 12, 2025 | Uncategorized

City/StateHampton, VA

Overview

Work ShiftFirst (Days) (United States of America)

Sentara CarePlex Hospital is currently hiring an Oncology Data Specialist II. Remote Position

Flexibility to Create Your Own Set Schedule AND Work from Home!!

Hours/Shift: Part time, 20 hours per week

Job Summary:

• Maintains an efficient cancer database of all the patients diagnosed and/or treated with cancer in accordance with the American College of Surgeons requirements for Sentara Cancer Network.
• Consistently meets productivity goals in regard to abstracting.
• Responsible for assisting with maintaining annual follow-up of patients accessed to database as well as perform data retrieval to support cancer research, patient care improvement studies and quality assurance for physicians and the Cancer Program.

​Job Requirements:

• Education: Must have a minimum of an Associate’s Level Degree.
• License/Certification: Must be certified by the National Cancer Registrars Association at the time of hire. 
• Experience: 2 years of related experience with tumor registry and database management is required.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Career Advancement Opportunities, Work Perks, and more.

Enhanced Benefits to support you and your family include Paid Parental Leave, Adoption/Infertility/Surrogacy Reimbursement, Family Caregiver Leave, and Emergency Back-up Care. Enhanced benefits to promote your well-being and secure your financial future include: The Sentara Student Debt Program, Emergency Savings Account and a Floating holiday.

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keywords: tumor registry, oncology data specialist, cancer database, Talroo – Allied Health, Monster

Job SummaryMaintains an efficient cancer database of all the patients diagnosed and/or treated with cancer in accordance with the American College of Surgeons requirements for Sentara Cancer Network. Consistently meets productivity goals in regard to abstracting. Responsible for assisting with maintaining annual follow-up of patients
accessed to database as well as perform data retrieval to support cancer research, patient care improvement studies and quality assurance for physicians and the Cancer Program. Must be certified by the National Cancer Registrars Association at the time of hire.

Qualifications:ALD – Associate’s Level Degree (Required)Oncology Data Specialist (ODS) – Certification – National Cancer Registrars Association (NCRA)Database Management, Tumor Registry

SkillsMicrosoft Office, Technology/Computer

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.