Irma Moore | Non Phone Work At Home

Risk Specialist

Daily monitoring of transactional data to detect fraudulent activities
Analyze and monitor portfolio to identify opportunities to reduce potential losses
Make data-driven decisions while collaborating with cross-functional teams to improve fraud prevention
Interact with partners (e.g., processor, card brands, issuers, etc) to address issues and find solutions
Create and maintain reports and dashboards to track and identify losses and revenue opportunities
Support merchants with fraud-related issues and chargebacks via email and phone
Maintain systems with the most up to date risk deterrent features
Provide feedback and guidance on policy and procedures for risk and underwriting
Assist in underwriting applications by completing KYC, OFAC , credit, financials, bank document checks, etc.
Stay on top of any updates in payment processing and FinTech industries related to fraud, credit, risk, regulatory, legal, etc.
Help the Tekmerchant team achieve its benchmarks and goals.

What You’ll Bring:

Minimum of 2 years experience in payment risk or underwriting
Familiar with merchant fraud prevention solutions and Stripe
A working comprehensive knowledge of risk management and underwriting
Working knowledge of legal and regulatory guidelines
A good working knowledge of integrated payments
Ability to communicate clearly, effectively and persuasively both verbally and in writing
Has strong organizational and analytical skills
Can work independently and is self-motivated
Can work efficiently in both Microsoft Office products and G Suite products
Strong problem-solving skills

Build scalable data pipelines using Python, Spark and Airflow to move data from different applications into our data lake.
Define and implement the long term technology strategy and innovations roadmaps across data engineering areas
Provide hands-on technical and execution leadership for the data engineering team
Work with product, engineering, operations, finance, accounting, and other cross functional teams to maintain the integrity of our data warehouse and data infrastructure
Collaborate closely with upstream engineering groups to elevate data generation approaches
Collaborate with data recipients across Tekmetric to grasp usage trends and formulate user-friendly data models.
Ideate and contribute to shared data engineering tooling and standards.
Define and promote data engineering best practices across the company.

What You’ll Bring

5+ years experience in software engineering with a focus in data
Expert in SQL and one or more programming languages (ideally Python, Java or Scala)
Experience with ETL tools and frameworks (e.g., Apache Spark, Apache Airflow)
Experience working with data modeling, data architecture design, and ETL pipelines
Experience working with batching and streaming data infrastructure
Familiarity with data visualization tools (Looker, Tableau, etc)
You enjoy working in fast moving and dynamic environments
Degree in Computer Science or Engineering

What You’ll Do

Tekmetric is looking for a Risk Specialist to perform the following tasks for our merchant services portfolio:

Daily monitoring of transactional data to detect fraudulent activities
Analyze and monitor portfolio to identify opportunities to reduce potential losses
Make data-driven decisions while collaborating with cross-functional teams to improve fraud prevention
Interact with partners (e.g., processor, card brands, issuers, etc) to address issues and find solutions
Create and maintain reports and dashboards to track and identify losses and revenue opportunities
Support merchants with fraud-related issues and chargebacks via email and phone
Maintain systems with the most up to date risk deterrent features
Provide feedback and guidance on policy and procedures for risk and underwriting
Assist in underwriting applications by completing KYC, OFAC , credit, financials, bank document checks, etc.
Stay on top of any updates in payment processing and FinTech industries related to fraud, credit, risk, regulatory, legal, etc.
Help the Tekmerchant team achieve its benchmarks and goals.

What You’ll Bring:

Minimum of 2 years experience in payment risk or underwriting
Familiar with merchant fraud prevention solutions and Stripe
A working comprehensive knowledge of risk management and underwriting
Working knowledge of legal and regulatory guidelines
A good working knowledge of integrated payments
Ability to communicate clearly, effectively and persuasively both verbally and in writing
Has strong organizational and analytical skills
Can work independently and is self-motivated
Can work efficiently in both Microsoft Office products and G Suite products
Strong problem-solving skills

Roles & Responsibilities

Design, develop, and document new features in our front-end and back-end systems
Maintain and improve existing systems
Ability to work closely with product and develop applications from the ground up
Mentor and level up more junior engineers

5+ years of proven experience as a Full-Stack Engineer
Proficiency in AWS, React, Python, Node.js, or similar technologies
Adaptability to new technologies as our software and business needs evolve
Dedication to best practices and delivering well-tested software
Experience in Financial Services, Property Management, or Residential Real Estate
Strong sense of ownership, collaborating closely with Product teams, and meticulous attention to detail

Proficient in delivering technical support in remote environments.
Skilled in troubleshooting software and hardware issues, with expertise in Mac OS (80%) and Windows 10 (20%).
Capable of configuring Mac and PC devices to adhere to company standards using MDM solutions.
Experienced in conducting onboarding and end-user training sessions.
Demonstrates the ability to create clear and concise documentation.
Actively contributes to achieving IT project goals.
Shows a strong desire to learn and develop alongside the team as our requirements evolve.
Manages company hardware inventory and performs asset labeling.
Proficient in user access management across multiple systems, including Okta, Google Workspace, Slack, and Atlassian.
Skilled in multitasking and prioritizing assigned tickets to meet deadlines.
Willing to participate in an on-call rotation with occasional after-hours or weekend work as needed.

Education and Experience:

Minimum of two years of experience in a technical support role
Proven experience supporting mixed environments (primarily Mac OS – 80%, Windows 10 – 20%)
Proficiency with helpdesk ticketing systems; experience with JIRA is preferred
Excellent interpersonal and communication skills
Familiarity with supporting devices managed by JamfPro and/or VMWare Workspace One
Relevant technical certifications would be advantageous (COMPTIA, Apple, Microsoft, etc)
A college degree and industry certifications are preferred, though not mandatory