Customer Insights Analyst

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Customer Insights Analyst

The Customer Insights Analyst works with the Customer Insights Team to evaluate and analyze our customer experience surveys to create visualizations and reporting that carries the customer’s voice to the organization. This role requires a passion for data, analytical skills, and customer obsession to identify themes, trends and actionable insights from our customer experience surveys for multiple services across Bright Horizons. Experience in survey development/research and best practices are necessary to share in the end-to-end research process. This position will be part of a fast-paced, collaborative team and must be able to manage multiple time-sensitive projects.

This is a Remote position available in the United States. 

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities

  • Owns customer experience survey reporting and analysis through creation and maintenance of results dashboards, reporting, and one-off analyses for multiple service lines 
  • Acts as a research/analysis subject matter expert and resource for Customer Insights 
  • Understands context of data and appropriate uses 
  • Monitor, measure and provide feedback on surveys and report performance 
  • Performs basic data transformations in Excel 
  • Supports research development and end-to-end survey process. 
  • Monitors health of surveys and brings issues to leadership 
  • Works with stakeholders and end users of dashboards/reporting to communicate insights and ensure understanding 
  • Develop and maintain a working knowledge of company operations 
  • Works collaboratively with other departments to identify improvements to reports 
  • Exercises authority to send and analyze surveys 

MinimumRequirements

  • A minimum of 1 year of experience in an Analytics, Insights, or survey/dashboard creation role
  • Bachelor’s Degree in Analytics, Math, Research, or a related field, 3 years of additional relevant experience considered in lieu of degree

Additional Job Requirements

  • Experience with Qualtrics Customer Experience Platform 
  • Strong analytical, problem solving, and critical thinking skills 
  • Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment 
  • Excellent written and verbal communication skills 
  • Customer Experience mindset 
  • Ability to self-check own work and correct errors 
  • Strong skills in Excel, including sorting, filtering, and basic formula creation and use 
  • Ability to learn new systems quickly required 

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation

The annual salary for this position is between 55,000 – 65,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. 

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical, dental, and vision insurance

· 401(k) retirement plan

· Life insurance

· Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply: 

This posting is anticipated to remain open until 4/9/2025.

Compensation: $55,000-$65,000

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Pro-Fee Coding Supervisor

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:  

  • Bonus Incentives  
  • Paid Certifications  
  • Tuition Reimbursement  
  • Comprehensive Benefits  
  • Career Advancement  
  • This position pays between $51,700 – $99,000 based on experience  

Responsible for the day to day coding activities for the respective physician facilities within the company. This includes assisting the Manager and/or Director, and/or Coding Sr. Leader, with duties assigned to assure Accounts Receivable goals are met.

We are currently looking for the following specialties: Ortho and OBGYN

Job Responsibilities:

  • The supervisor is responsible for the staffing, organizing and directing of coding activities within a given facility under the direction of the market Coding Manager. They will coach (SMART Responsibilities where applicable), develop, complete timely performance evaluations and discipline those staff members under their responsibility as needed.
  • Assists with the creation and delivery of educational presentations/material related to coding.
  • Monitors progress and achievement of coding goals and objectives and reports such information in a timely manner as requested by leadership.
  • Monitors workflow, productivity and quality of coding and abstracting functions per system guidelines. Performs routine audits of work performed by all staff members.
  • Maintains knowledge of all federal and state rules and associated coding guidelines.
  • Assists in the development of policies and procedures and monitors staff compliance with policy and procedures.
  • Acts as site resource person for coding related questions, to include assisting members of the medical staff and members of the management team.
  • Completes staff schedules and timecards according to Company policy. Holds staff accountable for compliance with paid time off, (PTO) policies.
  • Acts as a technical resource and assists with resolution of technical issues and/or works with appropriate staff/department to rectify technical issues impeding the functions of the coding team.
  • If workload demands, accurately assigns codes to any medical record in conformance with American Hospital Association, (AHA) coding guidelines and/or financial payer requirements. Assigns appropriate modifiers and present on admission, (POA) indicators as necessary. Assigns appropriate Diagnosis Related Group, (DRG) to reflect the documentation within the medical record.

Experience We Love:

  • 3+ years of coding experience
  • 3+ years of leadership experience
  • Ability to function independently with minimal supervision, as well as part of a team.
  • Knowledge of medical record content to include electronic medical records, (EMRs.)
  • Ability to function under continual deadlines. Ability to maintain accuracy during frequent interruptions.
  • Proficiency in keyboarding skills and working knowledge of computers.
  • Excellent communication skills.

Minimum Education:

  • Bachelors Degree or Equivalent Experience

Licensure/Certification Required:

Candidates must have and keep current at least one of the following professional certifications (CPC, CPMA or CCS Preferred):

  • CPC (Certified Professional Coder)
  • CCS-P (Certified Coding Specialist-Phys Based)
  • CCS (Certified Coding Specialist)
  • RHIA (Registered Health Information Administrator)
  • RHIT (Registered Health Information Technician)

#LI-HB1

#LI-REMOTE

Senior Copywriter for Advertising Branded Content (Freelance Part-Time)

Business Development – Washington, District of Columbia (Remote)


Senior Copywriter for Advertising Branded Content (Freelance Part-Time Remote)

[Job Description]

We’re seeking a highly creative and experienced Freelance Senior Copywriter who excels at understanding client needs and translating them into compelling content across a variety of formats. You’ll be responsible for crafting everything from concise ad copy to in-depth branded content, ensuring each piece resonates with target audiences and aligns with client objectives. You’ll play a key role in online client meetings, collaborate closely with design and marketing teams, and conduct thorough research to inform your work. Your expertise in the Christian industry, coupled with exceptional writing and communication skills, will be instrumental in driving successful campaigns. You will work closely with and follow the guidance of the Content Marketing Manager.

[Job Responsibilities]

Establish a deep understanding of client needs and objectives by conducting online meetings, engaging in direct communication, and managing email correspondence effectively.

Develop diverse content formats, including short ad copy, social media posts, website content, and long-form branded content.

Craft persuasive and engaging copy that resonates with target audiences and effectively communicates client brand messages.

Participate in online client kick-off meetings with the Content Marketing Manager, ensuring content aligns with client brand voice and strategic objectives.

Conduct in-depth research on target audiences, brand messaging, and industry trends to inform creative strategy.

Collaborate with the design team to seamlessly integrate copy and visuals.

Proactively contribute to creative brainstorming sessions and generate innovative concepts.

Present creative concepts and copy effectively to clients, incorporating feedback and revisions as needed.

Ensure accuracy and clarity through meticulous proofreading and editing.

Follow the Content Marketing Manager’s feedback and direction when needed.

[Requirements]

Bachelor’s degree in Advertising, Marketing, Communications, or a related field.

Minimum 5 years of copywriting experience within an advertising or marketing agency.

A compelling portfolio showcasing a range of copywriting skills. Applicants must provide a robust portfolio showcasing diverse and compelling copy across various mediums, demonstrating creativity, strategy, and results-driven writing.

Proven experience writing for Christian industry clients (samples required). Please submit samples of your work, including but not limited to: Display Banners, Native Ads, Email Newsletter Ads, Dedicated E-Blasts, Facebook Ads, Podcast Ad Scripts, Social Media Ads, and Branded Content. Our ad products and services can be viewed here: [link].

Exceptional writing, editing, and verbal communication skills.

Demonstrated ability to work independently and collaboratively in a remote environment.

Strong attention to detail and a passion for creative ideation.

Candidates must demonstrate strong client relationship skills, including the ability to collaborate effectively, understand client needs, and deliver tailored solutions that exceed expectations.

Works with: Content Marketing Manager, Designers, Strategic Partnership Managers, Account Manager, Ad Ops, Developers, and others as needed

Associate Data Engineer

What you’ll be doing:

  • Partner with the business to gather requirements and develop complex reports
  • Analyze complex data and create dashboards that allow end users to visually identify trends or key metrics
  • Perform statistical analysis and validate new business concepts
  • Extract, review, clean, and transform data sets utilizing various applications/tools available
  • Create documentation for new or existing processes / reporting functions
  • Extract data from multiple data sources leveraging SQL and other tools
  • Identify opportunities to automate reports and processes
  • Provide actionable data to supervisors as needed
  • Anticipate reporting requirements and present additional metrics that are relevant to meeting predefined goals
  • Work with the business to translate needs into technical requirements

What we need from you:

  • Bachelor’s Degree in Computer Science, Mathematics or equivalent
  • 2 years of experience writing complete SQL queries
  • 2 years of experience with Relational Database, such as PostgresSQL, MySQL, MS SQL, Oracle
  • 2 years of experience in Data Analysis, Business Intelligence, Mathematics, Statistics or equivalent
  • Experience with scripting language (PHP, Perl, Python, etc.) (preferred)
  • Experience with Big Data (preferred)
  • Experience with ETL, Business Intelligence, and dashboard tools such as Informatica and Salesforce Einstein Analytics (preferred)

Salary Range: $45,000- $75,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account

Please note: North is a US based company and no sponsorship is available for this position at this time.

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We’re proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.


To learn more about North, and our family of companies, visit our website: north.com

#LI-DNI

Web Design Lead

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

Vanta is looking for a talented and motivated Web Design Lead to join the Brand Creative Team, and help shape our website. The role is perfect for someone who has an extensive web/UI design experience, has created and executed design systems, and is great with data visualization. The experience should include digital editorial design, and an expert understanding of layout and typography principles. We move swiftly, so ideally you would enjoy a fast-paced environment. This job is fully remote, with teammates based across the U.S. Please mind that this is not a product design role.

What you’ll do at Vanta:

  • You will hold one of the key roles in uplifting Vanta’s brand within our website and product visualization. You will report to the creative director, and work with designers, motion designers and copywriters. You’ll be collaborating with the product and marketing teams.

Key qualifications:

  • BFA in graphic design or a similar field
  • 8+ years of experience in web/UI
  • A portfolio demonstrating strong visual assets led by design and UI principles, systems thinking, UI visualization, data visualization, typography knowledge 
  • A solid understanding of graphic design principles and current trends
  • Exceptional attention to detail and a keen eye for design
  • Ability to collaborate effectively in a team, self-manage, and demonstrate leadership
  • Advanced proficiency in Figma

Bonus points

  • Experience working with both B2B and B2C brands
  • Animation skills



What you can expect as a Vantan:

  • Industry-competitive compensation
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks fully-paid parental Leave for all new parents
  • Health & wellness and remote workplace stipends
  • Family planning benefits through Carrot Fertility
  • 401(k) matching
  • Flexible work hours and location
  • Open PTO policy
  • 11 paid holidays in the US
  • Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.