Sr IT Strategy Analyst (remote)

by Irma Moore | Nov 18, 2024 | Uncategorized

Join Our Community of Food People!At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before. ​

 We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation.

USF IT is building an in-house IT transformation capability to accelerate US Foods’ digital journey. The IT Strategy Analyst role is an essential part of this new capability as it supports our re-imagining of technology enablement. The IT Strategy Analyst role assists leadership across the entire IT function as well as the corresponding offices of business leadership at US Foods in planning for, developing, and implementing successful transformations and strategic initiatives. This role calls for a balance of strategic thought leadership, proposal and implementation plan development, support with implementing strategic initiatives and/or transformations, and effective communication and change management. In this capacity the IT Strategy Analyst must be able to directionally pivot with ease, work well under pressure, willing and able to partner effectively with diverse stakeholders like the business, finance, legal, and HR while impactfully contributing to US Foods’ new and innovative IT environment.

The IT Strategy Analyst will assist mid and senior-level technology leadership in planning and implementing major strategies, transformations, and initiatives at the IT Org level. They will also help the CIDO and their Chief of Staff with business-wide program analyses. This role’s contributions will help drive organizational change consistent with both the business and technology organization strategy. The analysis performed in this role will also be utilized to measure technology performance and help set objectives and corresponding rewards / recognition programs. This role is ideal for an IT practitioner who hopes to build a consultant-like skillset, is data- and analytics-savvy, and motivated by working to build a wide variety of solutions from early stages of development.

Flexible Work Policy: The work for the Sr IT Strategy Analyst position is completely 100% remote anywhere in the United States except Hawaii or United States Territories.  This position may have the potential to travel up to 20% dependent on business needs.

RESPONSIBILITIES  

Duties and responsibilities noted below are typical; some variation may exist per specific initiatives being supported:
•    Perform analysis that aids leadership in solving complex problems and prioritizing key transformation goals, objectives, and strategies
•    Aid in identification of program risks and resulting impacts and develops mitigation plans.  
•    Support strategic alignment among cross-functional stakeholders (e.g., IT, Field, Functional, Enterprise Program Office) to design crucial programs from initiation to delivery
•    In partnership with HR, support the building and scaling of best-in-class workforce transition programs for USF IT to enable successful adoptions of transformations 
•    Co-create organization design measurement and adoption plans resulting in sustainable new ways of working, tangible value, and long-term results
•    Provide thought leadership to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure business objectives are met
•    Optimize the use of data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned 
•    Play a key role in helping leadership define the IT vision and strategy for change, broad and specific impact, and the flow of communication to the organization
•    Drive and measure buy-in and adoption of new programs or changes by others in the organization, while developing the collateral required to facilitate key stakeholders engagement 
•    Manage and/or lead build-out and maintenance of demand and capacity plans to make staffing recommendations and headcount projections while assisting HR in the review of change implications associated with organizational re-design
•    Analyze risk / return profiles of each technology whenever considering an investment decision in collaboration with the rest of the OCIO – Director IT Finance, Director IT Project and Portfolio Governance and Enterprise Architecture  
•    Support the RFP, proposal, and vendor selection processes for IT strategic initiatives and transformations Help manage the portfolio of technology assets by assessing benefit, risks, and costs in the context of the business strategy 
•    Support overall enablement of program and IT portfolio strategy by partnering with IT Delivery Consultants, Value Stream Architects, and Product Owners
•    Support the Director of Innovation and strategy on an as needed basis  

RELATIONSHIPS
•    Internal: IT Executive Leadership, CIDO, OCIDO, Chief of Staff, Director of IT Strategy, IT Delivery Consultants, Corporate Communications, Change Management, USF Strategy Team, and HR functions
•    External: Third Party Vendors

WORK ENVIRONMENT
•    Available for occasional travel as business requires (less than 5% of time) 

MINIMUM QUALIFICATIONS 
•    5+ years of experience in similar roles, area of work, and/or IT/technology experience
•    Demonstrated 3+ years of experience in supporting development, execution, and management of strategy development and transformation initiative (this includes but is not limited to experience with program management, process improvement and management, KPI development, and change management, etc.) 
•    Experience working in large cross-functional teams partnering with leads from other functional areas
•    Passion for continuous learning and staying on top of trends in technology
•    Strong written and verbal communication skills 
•    Strong influencing / negotiation skills 
•    Excellent written and oral presentation skills and comfort presenting to executive audiences 
•    Strong process skills with ability to multitask and aid progress on multiple concurrent priorities 
•    Strong analytical, problem solving, and technical aptitude
•    Experience in data analysis and statistical inference 
•    Advanced proficiency in Excel and PowerPoint 

Education
•    Bachelor’s Degree in IT, Business, Operations, Finance or related field  

PREFERRED QUALIFICATIONS
•    2-3 years of professional experience with proven skill in strategy and planning, project management/ coordination, organization development, change management, and talent development/facilitation 
•    Experience in SQL and data analysis preferred 
•    Experience in programming languages and/or statistical packages preferred (R, Python, Matlab, Stata, or similar) 

The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law.  In California, the expected compensation for this role is between $102,100 and $136,200. In Colorado, the expected compensation for this role is between $91,100 and $121,500.  In Connecticut, the expected compensation for this role is between $107,500 and $143,300. In Maryland, the expected compensation for this role is between $96,500 and $128,700. In Minnesota, the expected compensation for this role is between $91,100 and $121,500. In New York, the expected compensation for this role is between $107,500 and $143,300. In Rhode Island, the expected compensation for this role is between $96,500 and $128,700.  In Washington, the expected compensation for this role is between $102,100 and $136,200.  This role is also eligible for annual incentive plan bonus.  Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.  To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Field Service Automation Engineer (Cincinnati, OH)

by Irma Moore | Nov 18, 2024 | Uncategorized

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

Territory/Location

• This position is a remote position.
• Qualified candidates must currently live in the Cincinnati, OH area. 
• Travel up towards to 50%

What You’ll Work On

• Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
• Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
• Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
• Responsible for Service Contract Sales at assigned accounts.
• Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
• Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

Required Qualifications 

• Associates Degree or equivalent experience.
• 2 years of relevant experience with instrumentation utilized in a laboratory environment
• 2 years of experience interfacing with customers.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.55 – $63.15 per hour. In specific locations, the pay range may vary from the range posted.

Quality Assurance Analyst- Remote

by Irma Moore | Nov 18, 2024 | Uncategorized

*We are open to supporting 100% remote work anywhere within the US*

As a QA Analyst, you will play a key role in ensuring the quality and reliability of our software products. The candidate should have a background in manual and automated testing, excellent analytical and problem-solving skills, and be able to communicate technical concepts to non-technical project team members. The candidate will work closely with cross-functional teams, including senior developers, project managers, product managers, and customers, to use software development best practices, understand requirements, and develop and implement solutions in Agile environments. 

Rolls & Responsibilities: 

• Work with Agile project teams to identify and document the business requirements as user stories (in Jira) and conduct testing, such as functional and regression testing. 

• Understand all test processes and procedures to ensure delivery of defect-free, high-quality software. 

• Develop test plans, test cases, and testing procedures to conduct testing throughout the entire software development lifecycle.  

• Develop, document, and execute manual test scenarios to identify defects and validate new and existing features.  

• Develop test cases, document findings in tools (e.g., Jira, Zephyr, and Confluence), and work with the developers to mitigate them.  

• Utilize 508 compliance testing tools and guidelines to ensure deliverables meet Section 508 Accessibility standards. 

• Hands-on experience with automated testing tools (e.g., Selenium and Cypress.io) is a plus. 
• Stay updated with the testing tools, methodologies, and accessibility standards.  
• Basic Qualifications:
• A bachelor’s degree in computer science, mathematics, or other related technical fields is required. 
• 5+ years of experience conducting testing and creating requirements in IT environments 
• 5+ years of experience working in an Agile/Scrum development process. 
• Preferred Qualifications:
• Ability to communicate clearly, both verbal and written. 
• Ability to work effectively in a fast-paced, agile environment. 
• Collaborate across multiple teams and stakeholders to resolve software issues and identify the scope of testing.  
• Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
• We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
• Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
• Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
• The pay range for this position based on full-time employment is:$76,848.00 – $130,642.00

Field Service Engineer (NY, NY)

by Irma Moore | Nov 18, 2024 | Uncategorized

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

• This position is a remote position.
• Qualified candidates must currently live in the New York, NY area.
• Travel up towards to 20%.

What You’ll Work On

• Represent Abbott Diagnostic Division to its customer:
• Responsible for providing on-site support to ADD customers.
• Support field personal and District business objective and goals.
• Provide direction and develop mentoring skills to mentor other FSRs.
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
• Understand and follow Quality System by accurate and timely documentation of complaint resolution.
• Understand and practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

• Work effectively within a diverse and dynamic team environment
• Support on call rotation, Time, territory, and inventory management.
• Standby and after-hours responsibilities, Flexible working hours, Unpredictable Travel.
•  Travel for support of other territories and training.
• Providing on-site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high stress situations.
• Delight our customers by providing support including installation; Preventive Maintenance; Technical.
• Service Bulletins and repair by documenting; following up; and closing calls as per Abbott Diagnostics quality system.
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs.
• Successfully achieve the established business metrics including service sales, cost of service and key
• performance indicators for assigned customers/accounts.
• Champion utilization of remote support tools to proactively improve instrument up time.
• Proactively improve expertise through continuous learning and certifications

• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
• forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
• Must be able to influence other areas to achieve business goals.

Required Qualifications: 

• Bachelor’s degree or equivalent relevant experience required.

Preferred Qualifications:

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.

Additional Skills:

• Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.

Content Marketer (Social)

by Irma Moore | Nov 15, 2024 | Uncategorized

*This role is remote and open to any country.*

Hi! We’re Search Atlas Group, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we’re looking to bring on a Content Marketer (Social) to help us propel our growth. Check out our careers page here.

If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Requirements:

This role will be expected to work in EST or CST.

• Excellent at producing engaging content to grow our brands.
• Moderate SEO knowledge required (you will be producing content about SEO often.)
• Excited to learn about technical SEO concepts.
• Background in marketing and love of social media and branding preferred.
• Extremely organized. You are the most organized person you know!
• Fluent in verbal + written English.

Responsibilities:

• Creating scripts for videos.
• Creating long form social posts for LinkedIn.
• Ideating Topic Ideas.
• Creating content briefs for videographers.
• Working with social teams to produce high quality content across our company brands and personal brands.
• Working with our design team to produce brand graphics.
• When needed, working to produce other types of copy like email copy.
• Adapting to the role as needed.

This role is reporting to our Head of Content who is based in London.

You will work across our teams spread out mainly in the US, Latin America, Canada and the UK in producing excellent content for some quickly growing brands.

Our team thrives on constantly improving and welcomes creative thinkers with excellent project management skills.

Life at Search Atlas Group

At Search Atlas Group, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team’s diverse interests.

We’re a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that’s on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. We’ve got plenty of perks, but the biggest one is working with other energetic high-achievers.

We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada’s Top Workplaces – #1 Small Business (Under 150 Employees), Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

Here’s a look into our core values:

1. Collaborative and Highly Engaged

Work is where we invest a big chunk of our lives. And hey, we’re all about making that time awesome! Picture this: we’re not just coworkers; we’re like a squad that’s always got each other’s backs. We’re all about cheering each other on, sharing what we know, and picking each other up when things get messy. Plus, we’re big on being real with each other, so there’s no room for office drama or gossip. We’re all about that good vibes-only vibe!

2. Pursues Excellence

We’re not just about doing our jobs; we’re on a mission to master our craft. With a growth mindset and a desire to learn and grow, we’re relentless in our pursuit of excellence. Mediocrity? Nah, not our style. We’re all about raising the bar and becoming the absolute best in our field. Smashing goals? It’s our fuel. And we do it all together, thriving on shared success.

3. I can figure it out/Google it attitude

Hey, nobody’s got all the answers, right? That’s why our team rocks – because they’re all about that thirst for knowledge and the know-how to quench it. Thanks to the vast wonders of the internet, there’s practically nothing we can’t figure out. Stumped on something? No sweat, just dive into the Google pool!

We’re a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we’re also no strangers to taking the reins and finding solutions independently.

4. Innovative

We’re all about agility, evolution, and innovation. Flexibility is our middle name—we’re constantly refining, experimenting, and pushing boundaries. New ideas? Bring ’em on! Creativity is our secret sauce, and thinking outside the box is just how we roll. Forget about the status quo; we’re all about embracing change. We’re not attached to an old way of doing things – We’re attached to winning.

5. Student Mentality

We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other’s good intentions. Our team remains grounded and committed, persistently striving to improve. Mistakes are opportunities for growth; we embrace them, learn from them, and continually evolve as a result.

Salary:

$25 an hour + PTO