Job Description – Development Data Manager – Schwartz Center (3310723) Development Data Manager – Schwartz Center – (3310723)
ABOUT US: The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.
ABOUT YOU: You love fundraising database work, CRM software, donor analysis and improving systems. You see opportunities for improving how we reach donors. You understand principles and strategies in philanthropy and nonprofit accounting. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.ABOUT THE WORK: The Development Data Manager is responsible for the Atlas (Blackbaud CRM) database and has oversight of all donor information. They are responsible for the accurate and judicious operation of our fundraising database, ensuring that data are recorded and maintained so that they are correct, up-to-date, and consistent with reporting needs. Responsibilities include gift processing and donor acknowledgement, constituent data management, donor interaction data entry, event registration, and tracking fundraising activity and communications. The Development Data Manager supports direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of Atlas for both fundraising and organization-wide initiatives. The Development Data Manager reports to the Director of Individual Giving.
Primary ResponsibilitiesGift Processing and Donor AcknowledgementsProcesses daily and recurring gift batches to ensure that all gifts and pledges made online, offline, and through our lockbox are accurately recorded in Atlas.Communicates with teammates and affiliate partners as needed to process gifts of securities, wire transfers, donor-advised funds, and employee giving programs, or to resolve questions that arise from ambiguity of gift information.Handles inquiries and questions from donors.Accurately matches gifts to pledges, proposals, tributes, event registrations, and memberships; produces daily and monthly batch reports; makes gift adjustments as needed.Observes PCI compliance protocol to keep payment information secureGenerates and tracks standard and custom acknowledgement letters, tribute notifications, and Compassionate Caregiver Certificates.Manages invoicing and pledge reminder process, tracking and reporting regularly on outstanding pledges and matching gifts, and generating reminders. Follows up with donors and matching gift companies as needed to maximize matching gift revenueMaintains appropriate electronic and paper filing and follow-up systems for financial and donor records.
Constituent Data ManagementOversees data for Atlas and coordinates with the data team to ensure accuracy and integrity.Creates, standardizes, and documents Atlas usage policies and procedures to ensure data integrity, ease of use, and accuracy of extracted data. Identifies and designs solutions to data integrity issues.Optimizes the use of the database across the organization by staying current on upcoming enhancements to functionality and guiding staff in the appropriate use of the existing functionality.Coordinates with the Systems Integration Manager, Senior Accountant, Member Experience Coordinator and Senior Director of Finance and others to coordinate the flow of information between the Schwartz Center’s membership and development databases, standardization of data entry, and data exports to meet the needs of the Center.Communicates Atlas usage policies and standards to all users and provides additional training for team members and others as needed.Works with the Mass General Brigham (MGB) Development Applications team to prepare our data and users for conversion to a new system-wide customer relationship management (CRM).Works with our PHS to conduct regular screenings including NCOA, WealthEngine, DeceasedFinder, and HIPAA. Updates records accordingly using data import or global functions whenever possible.Creates and updates data organization in Atlas, including campaigns, funds, appeals, mailings, donor classes and solicit codes.Builds custom reports for special projects as needed. Creates standard reports — determining with the team which reports are needed monthly, weekly, etc. and automating them.Builds queries and exports for complex mailing lists such as e-newsletters, direct mail appeals, and event invitations.Imports proposals, contact lists, gifts from outside sources, and other data; uses global adds when possible.Develops a system and schedule for quality control. Evaluates and improves gift input procedures. Checks accuracy and completeness of gift batch data.Evaluates and improves event registration systems for the Annual Dinner. Manages the NetCommunity (BBNC) system to maximize online giving capabilities and event registrations.Performs routine data maintenance in our bulk emailing system, and facilitates the flow of information between it and Atlas. Coordinates with Bank of America for our gift processing lockbox and its online platform. Coordinates with the finance team on PCI compliance, and monthly and yearly financial reconciliation.Serves as the primary liaison to the MGB Development Applications Team and participates in several MGB-wide councils.Manages ongoing data clean-up projects and prepares the database for future data conversions and upgrades as needed.Manages on-site registration for the Annual Dinner and helps train volunteers.
Administration Manages seasonal temps hired for development projects. Monitors workflow, provides coaching and supports, and evaluates performance Supervises and trains interns in AtlasWorks with MGB to coordinate Atlas training, troubleshooting and other issues; provides information and feedback to MGB. Supports other projects as assigned.
WE’RE A GOOD FIT IF YOU HAVE: Bachelor’s degree and/or a minimum of 3 and 5 years preferred experience working with Blackbaud CRM or other fundraising database softwareA customer-service approach to serving donors and colleagues. Proven track record of coordinating, scheduling and planning complex events. Ability to manage a variety of personal styles during high stress periods. Good communication skills. Strong organizational skills, detail-oriented, and efficient. Strong commitment to quality work, customer service, and high productivity. Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint. Ability to think critically and creatively. Flexibility to handle multiple tasks at once. Skills to manage up and across. Comfortable working within the guidelines of a larger institution High degree of initiative and independent judgment. Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with donors and prospects in person, by phone, and through written correspondence. Ability to work under pressure. Flexibility to work some evenings and weekends as necessary. Desire to be a part of an organization that is creating a better healthcare world. Note: This is a remote, full-time position with occasional travel to Boston for in-person meetings and events. Applicants within the greater Boston area preferred.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location MA-Boston-MGH Portland StWork Locations MGH Portland St 205 Portland Street Boston 02114Job Professional/Managerial Organization Massachusetts General Hospital(MGH)Schedule Full-time Standard Hours 40Shift Day Job Employee Status Regular
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Why is the Repair Specialist role crucial to our business and our Customers? • With surgical instruments that are sharpened and working properly, surgeons can focus on the patient. • Many of our Customers choose to utilize our mobile repair service, where we perform sharpening and repairing of their surgical instruments on site at the hospital, which means convenience for our Customers. This position oversees the daily work on the mobile repair truck and is the face of STERIS for our Customers.
Please Note
Location: The repair truck is stored in the La Jolla area, so that is the starting/ending work location each day.
Schedule: While most of the work is Monday-Friday each week, Saturday hours will be required at least twice each month.
This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: California
What You Will Do
• Assumes role as onsite lead for 1-2 other Repair Technicians by managing workflow and day to day Customer needs. • Responsible for mentoring less experienced Repair Technicians. • Repairs stainless surgical instrumentation. • Responsible for Customer and account support tasks, including but not limited to, billing, quality assurance and inventory. • Partners with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for assigned accounts. • Identifies and escalates risks and issues within Customer accounts timely and effectively. • Collaborates with assigned team and National Asset Management team to ensure current and new account implementation is effective.
What STERIS Can Offer You
We Offer a Comprehensive Benefits Package, including: • Growth opportunity • Competitive pay • Annual merit bonus and incentive plans • Extensive hands-on training and development • All necessary tools provided • Medical, vision, dental and life insurance • 401(k) with a company match • Paid vacation time and paid holidays • Tuition assistance
Education
High School Diploma or GED
Required Experience
• Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience • Demonstrated proficiency with operational tasks, such as coordinating, inspecting and team collaboration. • Must have effective verbal and written communication skills. • Must have demonstrated proficiency with Microsoft Office and other related systems and tools. • Must be able to meet flexible schedules with occasional early/ late hours and occasional overnights • Must be able to pass a DOT medical exam. • Must have a valid driver’s license with an acceptable driving record. • Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving. • Must maintain required vaccines.
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Pay range for this opportunity is $28.00 – $39.25.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
SiloSmashers is looking for a Penetration Tester to provide testing for weakness identification, exploitation, and analysis to determine the security impacts to current systems and networks. The individual will serve as principal security advisor on risk matters, technical and otherwise, involving the identification and prioritization of security risk to CISA CSD information systems.
Principle Duties and Responsibilities
– Perform host, network, cloud, application-based penetration test assessments
– Responsible for creating and updating the master schedule of all security assessments and for delivering it to the Government for approval
– Develop standard operating procedures, security test plans, assessment schedules, Rules of Engagement for stakeholders’ assessment results and recommendations and provide expert technical support for potential targets both before and after the assessment
– Complete the following communication and reporting activities: assessment kickoff meeting, daily statuses, and out-brief meeting
– Perform annual, ongoing, and ad-hoc assessments that support the continuous monitoring strategy for all systems with an ATO
– Collaborate with authorizing officials and/or system owners to plan penetration test assessments as needed
– Conduct source code reviews for security vulnerabilities
– Conduct security assessments on a wide variety of technologies and implementations
Required Skills, Knowledge and Experience
– BS/BA in Computer Science, Information Systems, Software Engineering or other related analytical, scientific or technical discipline.
– 7+ years of penetration testing experience
– 4+ years of experience pentesting cloud FedRamp systems (Azure, AWS, GCP)
– Effective written and oral communication skills.
– Previous Federal Government experience is a plus.
Security Clearance
Minimum Secret
Work Location
100% remote with occasional on-site visits as needed
GovCIO is currently hiring for Senior Data and Process Analyst to support program management, data analytics, and reporting activities at Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE). This role will be responsible for providing lead support to a team of analysts to provide mission specific knowledge, execute government taskings, status reports, data calls, analytics and dashboard development, customer relationship management and various other programmatic needs. This will be a fully remote position.
Responsibilities
Provide ICE specific mission knowledge on data, processes, field operations, strategic planning, or nuanced mission systems.
Support collaboration with multiple stakeholders, such as business, scrum teams, other project managers, to collect and compile information to ensure timely responses to requests and ad hoc assignments.
Facilitate the needs, issues, and challenges faced by the clients; perform gap analysis and recommend solutions.
Lead support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
Create project deliverables, including artifacts to ensure adherence to team compliance and quality standards.
Use source data to assess the effectiveness of projects and business processes.
Develop, gather and disseminate information and documentation among both business and technical customers in support of the Project Managers.
Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner.
Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative.
Leverage excellent presentation development skills to prepare meeting agendas and synthesize complex information into succinct visualizations using tools such as PowerPoint.
Qualifications
Required Skills and Experience:
Bachelor’s with 8 + years (or commensurate experience) in dynamic customer delivery environments
ICE specific experience working with ICE data, systems, processes and personnel
Clearance Required: Ability to attain and maintain DHS clearance (US citizenship required)
Preferred Skills and Experience:
Ability to translated ICE specific mission needs into tactical execution of reports, taskings and overall data analytics.
Excellent data analytic and oral communication skills.
Strong understanding in project management and data analysis.
Ability to lead data analytics development for a team of analysts.
Strong analytical, problem-solving, and organizational abilities.
Ability to work independently in an extremely fast-paced environment.
Ability to lead and direct a group of analysts to execute program tasks
Ability to foster collaborative relationships with other team and external stakeholders.
Be flexible to change direction on a moment’s notice while also tracking/executing tasks in progress.
Ability to think “outside of the box” while communicating or dealing with a variety of situations.
Possess clear understanding of the activities, roles, and responsibilities on large scale IT projects.
Company Overview
GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
GovCIO is currently hiring for a Help Desk Analyst/IT Generalist (Remote) for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
Responsibilities
The Help Desk Analyst/IT Generalist (Remote)performs daily activities that are vital to the operation and support of Veteran Affairs.
Resolution of help desk tickets received from the end users.
Interacting with end users in a professional manner.
Escalation of issues to VA (Veteran Affairs) stakeholders.
Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
Broad support to the Help Desk Lead, such as generating help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
Escalate issues to the Project Manager as needed.
Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
Manage and track the suspended-user process.
Provide any/all information, when instructed, for Freedom of Information (FOIA) requests.
Provide support from 8 a.m. – 5 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
Qualifications
Required Skills & Qualifications:
Associate’s with 5 – 8 years (or commensurate experience)
Proficiency in MS Word, Excel, and PowerPoint
Organized, self-directed, and able to work with minimal supervision·
Strong understanding of help desk and ticketing system (ServiceNow)
Strong communication skills for professional interactions with end users and stakeholders
Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
Ability to work with cross-functional teams, including project managers, developers, and IT staff
Dependability for providing support during designated hours, ensuring timely response and resolution
Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
At least 5 years total professional experience
Preferred Skills & Qualifications:
VA clearance (Public Trust) and access
Knowledgeable of VA organizations and processes
Bachelor’s Degree or equivalent
Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance
Company Overview
GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $62,000.00 – USD $65,000.00 /Yr.
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