Service Delivery Lead – Cloud Operations (Incident/Problem Management)

by Irma Moore | Dec 26, 2024 | Uncategorized

Position Description:

We are seeking a Service Delivery Lead – Cloud Operations (Incident/Problem Management) to join our CGI team!

This is a full-time career opportunity to work on a highly visible transformation (Infrastructure services) projects for one of our long-standing government clients! This role applies deep technical expertise to the design, implementation, testing, and ongoing support of AWS services.

This position can be located remotely anywhere in the US; however, the preferred locations are one of our Onshore Delivery Centers: Troy, AL; Lafayette, LA; Wausau, WI; Knoxville, TN; Mobile, AL; Belton, TX; or Lebanon, VA. This role is to be completed in a hybrid capacity.

CGI anticipates accepting applications for this position through February 6, 2025.

How we’re transforming Government

We use technical expertise and secure solutions to help government reinvent the ways of working to improve citizen services and increase efficiency. Our work helps civil entities provide services transparently and with fewer resources.

Your future duties and responsibilities:

How you’ll make an impact

As part of a project team, you will lead day-to-day Service Management activities for the Cloud Operations team including but not limited to Project, Request, Incident, Problem, and Change Management activities, including the management of document deliverables and supporting the relationship between CGI and the client.

The duties and responsibilities include, but are not limited to, the following:

Operations Project, Request, Incident, Problem, and Change Management activities:
• Leads cloud infrastructure implementation and maintenance projects

• Leads Operations Request, Incident, and Problem Management activities to ensure timely and effective delivery of service in compliance with Service Level Agreements (SLA) and contractual requirements

• Serves as internal and external escalation point for day-to-day Ops issues

• Shares Off-hours on-call Incident Manager Responsibilities and coordinates Major Incident Management activities both on and off-hours

• Supports Problem Management activities, leading technical team members in identifying Root Causes and Corrective Actions and ensuring they are properly captured in Incident and Problem Reports; ensures Corrective Actions are implemented

• Participates in internal change management meetings, ensuring new work is planned, documented, and communicated to/from other groups, including client

• Coordinates off-hours operations activities in support of major releases and system/service implementations

Leads Operations Service Level Management Activities:
• Closely monitors Operations Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identifying and analyzing gaps to produce plans of action for ensuring compliance with contractual requirements

Coordinates the development and maintenance of Operations documentation including the Operations Plan, Operations Manual and other contractual Deliverables:
• Works with clients to understand deliverable expectations; captures these in Deliverable Expectation Documents (DEDs)

• Works with Operations Project Manager to maintain deliverable schedules within Ops Schedule

• Assists Operations Deliverable owners with development of Deliverables and ensures internal peer reviews and client walk-throughs are completed

• Ensures deliverables meet CGI standards in terms of completeness of information and quality of writing

As needed, supports Project Management (e.g. schedule updates and reviews) and Risks and Issue Management activities for Operations.

Required qualifications to be successful in this role:

What you’ll bring

• 5 years relevant business experience, managing one or more areas of infrastructure operations

• Experience managing cloud infrastructure implementation and operations

• Experience supporting external account / customer relationships

• Excellent written and verbal communication skills and an ability to listen actively

• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan

• Excellent presentation skills

• Excellent Analytical skills

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS:

• PMP/ITIL or similar project or service management certification

• Experience delivering managed/outsourced IT services

• Knowledge of Industry Sector (Social Services)

• Familiarity with Atlassian (Jira, Confluence, Bamboo, Bitbucket) and other DevOps tools

• Familiarity with AWS, Local and Wide area networking technologies, Unix operating systems, and middleware

• Experience supporting fast-paced development environments utilizing Agile, SDLC and/or other systems development methodologies

• Ability to communicate complex technical information to less technical staff (e.g. CGI management and client staff)

• Experience working in an outsourced/managed services environment with some client-facing responsibilities (e.g. technical discussions with the client)

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $99,200 – $173,500.”

At CGI we call our professionals “ CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible CGI Partners
Generous holidays, vacation, and sick leave plans
Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
Back-up child care, Pet insurance, a CGI Partner Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Technical Product Owner

by Irma Moore | Dec 26, 2024 | Uncategorized

Job Title:Technical Product Owner

Job DescriptionWe’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Mandatory hands-on experience and ability to navigate current tools is required

• Planview
• JIRA
• FIT
• Product Management Lifecycle
• Product Engineering, Product Owner/Manager +Financial Tracking – through ad hoc Excel (can maintain complex spreadsheets) to JIRA/Other Feature work tracking.

Overview:

• The Technical Product Manager/Owner – TPM/O, for digital and web is responsible for leading the platform teams Digital Authentication Services product vision, planning, execution, operations, strategy, and roadmap for the digital  platforms that deliver engaging and seamless user experiences across multiple channels and devices.
• The  TPM/O is responsible for digital and web collaborates with cross-functional teams, including cyber, IT, product, other technology and product groups, network, engineering, design, marketing, sales, and customer success, to define and deliver innovative and secure, scalable solutions that meet the needs and expectations of the customers and stakeholders.
• The  TPM/Or is responsible for digital and web also oversees the product lifecycle, from ideation to launch and beyond, and ensures that the products and releases are aligned with the team’s, organization’s, company’s goals and values.  Through delivery & execution, the TPM/O is also responsible for building the operations for supporting post deployment of the services the teams are responsible for, including, but not limited to telemetry and observability, ensuring stability and other enhancement activities, and ensuring security compliance on services changes deployed.
• The  TPM/O shall maintain roadmaps, goals, OKRs and platform and technology operations metrics that align to overall operations health, status, diagnostics and DevOps lifecycle of all aspects of the release process, from planning, product management, product engineering to release management and monitoring alerting.

Key Responsibilities:

• Develop and communicate the product vision, product operations, product strategy, and roadmap, ensuring alignment with the company’s mission, objectives, and priorities.
• Research and analyze the market/partner+ trends, customer and external feedback, user behavior, and competitive landscape to identify and validate the product features, opportunities and requirements.
• Define and prioritize the product features and specifications, and collaborate with the engineering, test, telemetry, release management teams to deliver high-quality and user-centric solutions, through the use of enterprise and self-assigned tools, including Planview, JIRA, FIT and other forms of resource, product, feature management and financial tracking measures.
• Manage the product backlog and release planning, and coordinate the product launch and post-launch activities, including testing, documentation, training, and support.
• Establish and track the product performance metrics and KPIs, and leverage data and insights to optimize the product functionality and usability.  Formulate data driven reporting and operations for leadership and team members to derive data-driven decision making actions.
• Lead and mentor the TMM/O resources, engineering, testing and other product team(s), and foster a culture of collaboration, innovation, and customer focus, while obsession with 3S – stability, security and scalability.

Required Qualifications and Skills:

• Bachelor’s degree in computer science, engineering, or technical, product related field, or equivalent work experience.
• At least 10 years of product management, product engineering experience, managing product lifecycle in the digital and web domain, mandatory in a B2B or B2C environment.
• Proven track record of delivering successful and impactful digital and digital, mobile, consumer set-top app, cyber and web products, from ideation to launch and beyond.  Working beyond inheriting operations and a version 1.0 product.
• Mandatory – experience with managing and owning multiple Product Roadmap with hands on with full-stack web, mobile app, Cybersecurity and digital services delivery and operations.
• Mandatory – IT and Cybersecurity operations to drive and support launched applications from Development into Production with current and modern DevOps Site Reliability Operations.
• Mandatory – Data driven and Data Operations KPIs and Metrics in all Operations – with proven experiencing in creating, managing and maintaining KPIs, Dashboards, Reporting and Data-Drive Decision Metrics.
• Mandatory – Agile and SDLC Product Engineering and Software Engineering Lifecycle – have led 2-4 customer facing full-stack web, mobile app, Cybersecurity products or projects – preferably a SAAS, PAAS based product or service.
• Ability to adapt and apply necessary tools and metrics to formulate performance data & metrics.
• Customer-centric and user-oriented mindset, with a passion for creating delightful and engaging user experiences.
• Agile and lean product development methodologies, and best practices.

#LI-Onsite

#Frisco, TX

#Atlanta, GA

#Reston, VA

#ConcentrixCatalyst

Location:USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

Senior Technical Product Owner – Public Platform – CDH – Remote

by Irma Moore | Dec 26, 2024 | Uncategorized

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Understands and considers both the business and the technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives. Able to perform cost, benefit and risk analysis associated with the proposed product/services and recommend alternatives for solutions throughout the product life cycle. Collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements. Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution. Technical specifications are utilized by Engineering/IT in the final technical design and eventual product build/acquisition or integration. May assist product and operations leaders to coordinate deployment of deliverables (varies by product). Provides input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Applies systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment. Researches, analyzes, and validates complete and accurate business and systems requirements. Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity. Plans and monitors work scope estimates and schedules for the defined scope of the product. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Able to read, assess and interpret vended solution architecture and translate into scope of work and technical specification requirements for integration into Mayo Clinic engineering/technology systems and product operations workflows. Understands and helps define product implementation change management requirements for those products not requiring formal Implementation Team resourcing. Demonstrated experience leading teams in Product Owner capacity.

Qualifications

Bachelor’s Degree and 5+ years of relevant technical experience. OR HS diploma/GED 9+ years of relevant technical experience.
Healthcare and EPIC API expertise preferred. 
Certification in Scrum Product Owner within 1 year

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Exempt

Compensation Detail

$107,910.40 – $151,070.40/ year. Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday 8 a.m. to 5 p.m. CT 100% remote role The employee must live within the US

Weekend Schedule

NA

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Application Engineer (Backend)

by Irma Moore | Dec 26, 2024 | Uncategorized

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do 

Responsible for oversight on design and implementation of products assigned to their team. Still needs to think things through but has their driver’s license. This means they can take user stories and new features from idea to production unattended.  Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Analyze, design, code, test, and deploy new user stories and product features with high quality (security, reliability, operations) to production. Understands the software development lifecycle and leverages critical thinking skills to properly evaluate features and functionality.
• Guides early-career engineers by providing learning tasks as well as work related tasks, directs the work of emerging talent, and helps them continue to grow in their technical skillset through mentorship.
• Has an oversight on application, system, and architecture design decisions and guides team to achieve key results for products assigned to them.
• Remediates issues using engineering principles and creates proactive design solutions for potential failures to ensure high reliability of technical solutions.
• Achieves team commitments (and influence others to do the same) through collaboration with other engineers, architects, product owners and data scientists.
• Contributes to and leads technology communities of practice at Discover in areas of design-thinking, tools/technology, agile software development, security, architecture, and/or data.
• Creates and enforces IT standards within the system/application infrastructure and compatibility with the architecture of the platform.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelors – Computer Science, Engineering, Informatics, Information Security, Information Technology or related
• 3+ Years — Information Technology, (Software) Engineering, or related
• Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale 

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
•  No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer.
• Ability to communicate verbally.; Ability to communicate in written form.

Preferred Qualifications

Bonus Points If You Have:

• Strong experience working with Java programing language and Springboot
• Cloud container Platform experience (Kubernetes, OCP)
• Experience in API Domain Design, API Security (JWT, OAUTH), API testing with Cucumber and JUnit
• Core Java, Spring Boot (Security, OAuth, MVC, JPA, Hibernate, REST API, Swagger)
• SQL/PostgreSQL/Messaging Systems/Kafka
• Gatling, JMeter, Monitoring and Performance tooling knowledge
• Experience in DevOps and build tools using Jenkins CI/CD, Gradle, Github, Nexus and SonarQube and other code coverage tools
• Experience of working in an agile development environment and exposure to XP engineering practices
• Ability to work closely with a business initiative owners and product owners

External applicants will be required to perform a technical interview. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

Hospital Coding Quality Lead

by Irma Moore | Dec 26, 2024 | Uncategorized

Schedule Details/Additional Information:
First ShiftThis is a Remote opportunityInpatient experience desired

Major Responsibilities:

• In collaboration with the Coding Quality Managers, participates in the development and execution of the internal coding guidelines, and documentation requirements to ensure compliance with external regulatory and accreditation requirements, consistent quality data for internal purposes, as well as identification, investigation, correction and prevention of risks/violations.
• Establishes work assignments for all team members and and assists in performing quality assurance reviews and training of coding staff.
• This position would oversee the management of the second level review of prebill work queues, assigning prioritization of accounts, implementing strategies and making real-time adjustments based on account acuity and volume.
• Manages the day to day coding volumes to make sure that the DNFB turn around is being met on all prebill work queues. Handles human resources responsibilities for staff including coaching and evaluations.
• Oversees all hospital coding denial and appeal processes. Ensures timely review and response to any third-party payer notification of incorrectly coded claims. This activity will be recorded and trended over time, using the findings to determine whether additional accounts must have a follow-up audit and what additional education is warranted for physicians and/ or coding caregivers.
• Ensures that results of coding quality assurance reviews are shared in an educational manner with individual coders as well as utilized for group education and learning. Ensures that hospital coding errors found are corrected to ensure data quality and when necessary, accounts rebilled to ensure appropriate reimbursement.
• Responsible for overseeing the planning, development and execution of training for new and existing coding team members to ensure all coders have a thorough onboarding, training and are able to maintain a high level of coding proficiency.
• Oversee the development and execution of appropriate coding education materials.
• Identifies any technology learning needs for the coding team, which includes training on software applications utilized including 3M360 and Epic.
• Maintains continuing education credits and credentials by keeping abreast of current knowledge trends, legislative issues and/or technology in Health Information Management through internal and external seminars. Identify opportunities for continuing education for coding team.

Licensure, Registration, and/or Certification Required:

• Coding Specialist (CCS) certification issued by the American Health Information Management Association (AHIMA), and
• Health Information Administrator (RHIA) registration issued by the American Health Information Management Association (AHIMA), or
• Health Information Technician (RHIT) registration issued by the American Health Information Management Association (AHIMA), or

Education Required:

• Associate’s Degree in Health Information Management or related field.

Experience Required:

• Typically requires 7 years of experience in hospital coding for a large complex health care system, which includes hospital coding, denial review and/or coding education functions.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills and abilities including organization, prioritization, project management, delegation, team building, customer service, and conflict resolution.
• Demonstrates knowledge of National Council on Compensation Insurance, Inc. (NCCI) edits, and local and national coverage decisions.
• Expert knowledge and experience in ICD-10-CM/PCS and CPT coding systems, G-codes, HCPCS codes, Current Procedural Terminology (CPT), modifiers, and Ambulatory Patient Categories (APC), MS-DRGs (Diagnosis related groups)
• Advanced knowledge in Microsoft Applications, including but not limited to; Excel, Word, Powerpoint,Teams.
• Advanced knowledge and understanding of anatomy and physiology, medical terminology, pathophysiology (disease process, surgical terminology and pharmacology.)
• Advanced knowledge of pharmacology indications for drug usage and related adverse reactions.
• Expert knowledge of coding work flow and optimization of technology including how to navigate in the electronic health information record and in health information management and billing systems.
• Excellent communication and reading comprehension skills.
• Demonstrated analytical aptitude, with a high attention to detail and accuracy.
• Ability to take initiative and work collaboratively with others.

Physical Requirements and Working Conditions:

• Exposed to a normal office environment.
• Must be able to sit for extended periods of time.
• Must be able to continuously concentrate.
• Position may be required to travel to other sites; therefore, will be exposed to road and weather hazards.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.