AI Principal

by Irma Moore | Jan 24, 2025 | Uncategorized

Location Phoenix, Arizona; Charlotte, North Carolina; Plano, Texas; San Antonio, TexasJob IDR0105080Date posted01/22/2025

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Principal AI Scientist to join our rapidly growing AI Center of Excellence. In this role, you will lead the development and implementation of sophisticated Gen AI solutions, including AI agents, pushing the boundaries of intelligent systems and driving our AI program forward. You will work alongside a talented team of engineers, architects, and researchers to build the next generation of AI solutions. You will be a key driver in shaping our Enterprise AI strategy and vision, ultimately delivering the next generation of member service and experience

Leverages technical expertise and industry experience to influence the application, scalability, and enablement of artificial intelligence/machine learning (AI/ML) at USAA. Identifies novel opportunities for advanced analytics solutions, effectively communicates with business leaders, product teams, and other key stakeholders and guides end-to-end solution development, IT implementation, and business adoption. Provides strategic guidance to executive leadership by seeking, vetting, proposing, and enabling “best in class” tools and technologies. Collaborates with IT Architecture and leadership to ensure data and analytics tools are consistent with USAA’s strategic vision.

This position can work remotely in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

What you’ll do:

• Outline opportunities for the greatest member value or improvement to member experience from AI innovation.
• Identify and implement innovative solutions that leverage generative AI to streamline internal processes, automate tasks, and generate insights for improved decision-making.
• Shape the enterprise-wide generative AI strategy, cultivating a transformative roadmap and strategic program.
• Maintain a deep understanding of the latest advancements in Generative AI, including breakthroughs in model architectures, training techniques, and applications. Actively contribute to the development of intellectual property and publications in top AI conferences and journals
• Align member-centric pivotal initiatives to advancements in AI to drive exceptional member experiences.
• Partner to assess and integrate external AI tools and platforms and complete POCs and pilots.
• Own the design, development, and deployment of novel AI agents, including:
• Reinforcement learning agents: Develop algorithms and architectures for agents that learn from experience to achieve complex goals.
• Goal-oriented agents: Design agents capable of understanding and fulfilling user-defined goals in diverse environments.
• Multi-agent systems: Explore and implement collaborative and competitive agent interactions within complex systems.
• Develop and maintain innovative infrastructure and tooling for AI agent development and experimentation.
• Collaborate with other AI scientists, engineers, and product teams to integrate AI agents into our products and services.
• Mentor and guide junior AI scientists, fostering a culture of innovation and continuous learning.
• Stay ahead of industry trends and emerging technologies in the field of AI agents.
• Contribute to the development of intellectual property and publications.
• Develop and implement strategic roadmaps for AI agent development and deployment.
• Champion the adoption of ethical AI principles and practices within the organization.
• Drive cross-functional collaboration and influence stakeholders at all levels to ensure successful AI implementation.
• Lead change management initiatives related to AI adoption and innovation.

What you have:

• Bachelor’s degree in mathematics, computer science, statistics, economics, finance, actuarial sciences, science and engineering, or other similar quantitative field.
• 10 years of progressive experience in predictive analytics or data analysis, to include 6 years of experience in training and validating statistical, physical, machine learning, and other sophisticated analytics models.
• 6 years of experience in one or more dynamic scripted language (such as Python, R, etc.) with a focus on writing code that is easy to follow, well detailed, and commented where necessary to explain logic (high code transparency).
• Subject matter expert in the concepts and technologies associated with classical supervised modeling for prediction such as linear/logistic models, discriminant analysis, support vector machines, decision trees, forest models, etc.
• Subject matter expert in the concepts and technologies associated with unsupervised modeling such as k-means clustering, hierarchical/agglomerative clustering, neighbors algorithms, DBSCAN, etc.
• Deep hands-on experience building, deploying, and managing the performance of advanced analytics solutions. Consistent track record of providing ground breaking solutions that drive business adoption and value.
• Extensive project management experience and can anticipate and appropriately manage project milestones, risks, and impediments. Demonstrated history of appropriately communicating and calling out potential impediments and limitations to leadership.
• Demonstrated experience in guiding and mentoring junior technical staff in business interactions and model building.
• Extensive experience explaining and influencing sophisticated technology decisions to both technical and nontechnical audiences at all levels in the organization and with multi-functional and enterprise teams.
• Demonstrated experience leading business or product/portfolio transformation through use of advanced analytics.

What sets you apart:

• Advanced degree (MS or PhD) in Computer Science, Artificial Intelligence, Robotics, or related technical field with 8+ years of experience in research and development of AI, with a strong focus on reinforcement learning, deep learning.
• Experience conducting research and exploring innovative advancements in Generative AI including agentic architectures, learning algorithms, and application domains.
• Collaborate with other AI scientists, engineers, and product teams to integrate multi-agent systems into our products and services.
• Proven track record of developing and deploying successful Generative AI systems in real-world applications, including cloud computing platforms (AWS, Azure, Google Cloud)
• Deep expertise and production deployment experience with contemporary reinforcement learning algorithms (e.g., PPO, DPO, etc.), and various AI agentic architectures.
• Extensive experience in a lead capacity in technology research, strategy, and implementation in the areas of Generative AI development for large scale cross-enterprise initiatives
• Ability to work as ‘project driver’ working effectively through indirect resources and leadership levels to achieve objectives, with excellent communication and presentation skills to convey value outcomes
• Publication record in top AI conferences and journals.

Compensation range: The salary range for this position is: $217,520 – $415,760.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Delivery Associate Helpdesk – Washington, DC

by Irma Moore | Jan 24, 2025 | Uncategorized

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Requirements: 

• Candidate must have an active secret clearance.
• Work experience related to job responsibilities.

Primary Responsibilities:

• Remotely resolve and/or reassign the resolution of hardware, software and application issues (workstations, notebooks, cell phones, pagers, applications, and client specific systems).
• Resolve advanced level hardware and software problems that cannot be resolved by Associate I helpdesk employees.
• Identified as technical and client service advanced support – provides day to day procedural and technical direction to other helpdesk and field associates.
• Develop a solution that resolves the problem and delivers optimum value for Xerox and the customer to maximize productivity and achieve business results (PEP metrics).
• Take ownership for problem management.
• Use a workflow-based decision-making process that considers the impact on the customer and key business results.
• Use and share technical best practices with the customer and other team members to maximize customer value, productivity, and expense objectives.
• Provides review and editing of established service processes using personal experience and solicited input of associates.
• Provide service level agreement support to DCA employees to ensure the team attains the contractual service levels.
• Know all SLA matrices and participate in escalation processes designed to mitigate potential attainment failures.
• May be required to provide customer satisfaction service results at customer meetings using presentations of services and discovery findings.
• Contributes to the development of technical and client service process documentation responsibilities as assigned.
• The Help Desk Associate will record the customer’s call and information pertaining to the request. Some problem calls may be resolved directly over the phone.
• The Help Desk Associate will apply remote Service diagnostics to try to resolve the request directly if possible. If not, the request will be dispatched for onsite resolution.
• The Help Desk Associate will dispatch calls and assign calls in the Remedy queue to the Onsite DCA’s.
• The Help Desk Associate shall maintain asset inventory data,or facilitate the collection of asset inventory data such as asset serial number, asset location, customer contact name, contact phone number, address, and special instructions for reporting purposes.
• The Help Desk receives, tracks, and fulfills customer requests for standard consumable supplies for Xerox and Non-Xerox Branded devices covered in this Service. All Xerox branded supplies can be ordered through the Help Desk. Non-Xerox Branded supplies will be stored onsite and may be ordered through an alternate resource.
• These supplies may include toner, developer, fuser oil, paper, staples, binding tape, and/or other items.
• The Help Desk receives, logs, and processes requests to relocate Xerox Branded Equipment covered in this agreement.

Additional Benefits: 

• Substantial growth opportunities for future career development within a supportive and collaborative company culture 
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching 
• Paid time off, plus holidays and personal days 
  

#LI-CL1

Medical Records Specialist I

by Irma Moore | Jan 24, 2025 | Uncategorized

Overview

Who we are…

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. 

What we need…

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

What You Will Do…

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company’s and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

Qualifications

What Helps You Stand Out…

Required

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Preferred

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working conditions & physical demands

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.  Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use.  Must be able to use a telephone or headset equipment.  Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Low to no travel required.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. 

*Except for states where legally prohibited to enforce mandates.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job is not eligible for employment sponsorship.

Equal Pay Act Minimum Range

$15.00-$18.00 per hour

Data Entry Specialist

by Irma Moore | Jan 24, 2025 | Uncategorized

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Home office stipend
• Paid time off
• Parental leave
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources

1. **Prepares Source Data for Input into Computer Systems**: This involves a systematic approach to gathering and organizing relevant information from various sources. The process includes identifying the most critical data that needs to be entered first, thereby establishing entry priorities based on urgency and importance. This preparation phase is crucial for ensuring that the data input process is efficient and effective.

   – **Ensures Compliance with Data Entry Requirements**: Adhering to established data program techniques and procedures is essential for maintaining the integrity and accuracy of the data being entered. This includes following specific guidelines and standards set by the organization to ensure that all data entry tasks are performed consistently and in accordance with regulatory requirements.

   – **Supports Operational Efficiency**: By following organizational policies and procedures, the individual contributes to the overall efficiency of operations. This includes not only executing tasks as per the established protocols but also identifying areas where improvements can be made. Reporting necessary modifications helps the organization adapt and enhance its processes over time.

   – **Enhances Team Performance**: Achieving related objectives is vital for team success. This involves collaborating with team members to meet shared goals, providing support where needed, and contributing to a positive team dynamic. By focusing on collective achievements, the individual plays a key role in driving team performance and morale.

   – **Updates Databases or Records**: Regularly updating databases or records with newly available information is critical for maintaining accurate and current data. This task requires attention to detail and a proactive approach to ensure that all relevant updates are captured promptly, thereby supporting informed decision-making within the organization.

   – **Rectifies and Amends Inaccuracies**: Identifying and correcting inaccuracies in files and records is an essential responsibility. This involves reviewing existing data for errors, discrepancies, or outdated information, and making the necessary amendments to ensure that all records reflect the most accurate and reliable information available.

   – **Inputs Data into Designated Fields, Databases, Records, and Files**: The final step in the data entry process involves accurately inputting the prepared data into the appropriate fields, databases, records, and files. This requires a high level of attention to detail to ensure that all information is entered correctly and in the right format, thereby facilitating easy retrieval and analysis in the future.

This is a remote position.

Compensation: $24.00 – $28.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you’ll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

Invoice Data Capture Specialist (Data Entry)

by Irma Moore | Jan 24, 2025 | Uncategorized

Are you ready to kickstart your career in accounting? We are on the lookout for motivated and collaborative individuals to join us in handling daily invoicing tasks. As part of the team, you’ll play a crucial role in ensuring accuracy and completeness in processing invoices, analysing data with precision, and resolving any discrepancies that may pop up.

Who is Sharesource?

We are a social enterprise dedicated to connecting global opportunities with talented individuals. Currently, we serve Australian clients and aim to empower businesses to thrive by accessing the talent they need worldwide. Our mission is to support individuals in achieving success in their careers while fostering a company culture that embodies our values.

https://www.sharesource.com.au/

What are we looking for?
This job is perfect for fresh graduates and entry-level professionals who are interested in a job that will serve as a stepping stone in their career as an accounting professional. We are keen on adding new members to our team who are motivated, collaborative and enthusiastic!

What are you expected to do?

• You will be responsible for handling daily invoicing tasks, ensuring accuracy and completeness in processing invoices
• Analysing and processing data from PDFs, meticulously reviewing details, and rectifying any invoicing discrepancies that may arise
• Providing effective solutions for any invoicing issues that may arise and promptly alerting key team members when discrepancies are identified
• Collaborating efficiently with your team, contributing to team efforts, and performing at your best to ensure smooth operations
• Maintaining invoicing entry requirements by following data program techniques and procedures directed by the Client
• Ensuring strict adherence to policies and procedures provided by Sharesource to maintain operational integrity

What sets this job apart?

• You’ll receive ongoing coaching for both professional and personal growth, providing you with a meaningful and enriching experience
• You’ll work with a fantastic team that is always ready to assist and support you
• You have the opportunity to make a positive footprint both within and outside the company, contributing to meaningful causes.
• You’ll be part of a family-like culture where employees share common values, fostering a supportive and inclusive work environment.
• The company identifies developmental goals for you to help improve your skills and excel in your role.

You’ll be a great fit if:

• You hold a degree in Accounting, Business Administration, or a related field. Fresh graduates are highly encouraged to apply.
• You are open to working graveyard shifts, and are available from Monday to Friday or Tuesday to Saturday as needed based on business requirements.
• You have access to proper equipment and a stable internet connection as you will be working from home for the time being.

Here are the benefits of joining our team:

• Competitive salary and professional development
• Collaborative client partnerships and a fun, inclusive work environment
• Opportunities for leadership, expertise, and global client exposure
• Monthly coaching, training, and career development
• Remote work flexibility
• Engage in social impact activities and industry impact
• Achieve work-life balance and flexibility to support personal commitments
• Benefit package such as: 19 annual leave days + 10 paid sick leave days/year, 13 months of salary, social insurance based on full salary

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What makes us different?

Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:

• Challenged, autonomous, momentum
• Learning, growth mindset
• Lead by our values
• Heard, cared for, make good friends

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What happens after you submit your application?

The whole process takes around 4 weeks:

• There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
• We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
• If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

We would be grateful if you have these already:

1. Health Check Up
2. Identification Card/Passport
3. Social Insurance Number
4. Personal Income Tax Number
5. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.