by Irma Moore | Mar 20, 2025 | Uncategorized
Job Description
Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services.
Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes.
The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that.
LOCATION
Candidate must be based in EST Time Zone!
KEY RESPONSIBILITIES
- Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools
- Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging)
- Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping & planning, discovery, enablement, design, build & test, launch, monitor & optimize and closure
- Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs
- Assist the customers’ team in use case discovery and mapping of processes to be automated
- Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design
- Provide guidance on strategies to support effective change and release management across sandbox and production environments
- Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations
- Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases
- Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported
- Support and assist customer launch activities, to enable a successful go-live event
- Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a ‘BAU’ operational state for the customer (customer journey ‘Adoption’ stage)
- Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement
- Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners)
- Bring valuable product insights back into the product organization, to drive product improvement and innovation
- Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product
KEY SKILLS
- Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company
- Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies
- Good understanding of technical & solution architecture concepts, including APIs
- Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects
- Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress
- Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices
- Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency
- Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders
- Focus on service quality and customer satisfaction
- Strong coaching and troubleshooting skills
The US annualized base salary range for this position is $94,000.00-$140,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
by Irma Moore | Mar 20, 2025 | Uncategorized
Description
Prominence Advisors is actively seeking an Epic Hospital Billing Advisor to join their team. You’ll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You’ll help strengthen our team of the best and brightest, with reputations centered on getting things done. We’ve won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.
At Prominence, you’ll become part of a disruptive force in the Healthcare IT space, changing your clients’ expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You’ll use honesty and candor to consistently provide straight-forward truths and conversations with clients.
Who We Are
Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.
Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.
Requirements
You will need to possess the following qualifications for this role
- Certifications
- Epic Hospital Billing certification
- Experience
- 3+ years of experience as an Epic HB Advisor
- Experience with Simple Visit Coding
- Soft-Skills
- Strong problem-solving and analytical skills
- Excellent communication and collaboration skills
- Ability to work independently and manage multiple projects simultaneously
Benefits
Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.
Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:
- Competitive Salaried and Hybrid Compensation Plans
- Health Care Plan (Medical, HSAs, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Dependent & Health Savings Accounts
- Short Term & Long Term Disability
- Paid Time Off (Vacation/Sick & Public Holidays)
- Training & Development Fund
- Technology Stipends (for Qualifying Roles)
- Work From Home
- Charitable Giving to Causes You Believe In
Employment Eligibility
Must be legally authorized to work in the United States without sponsorship.
Commitment to Equal Opportunity
The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.
If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.
Partnership Eligibility
Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.
by Irma Moore | Mar 20, 2025 | Uncategorized
In this role, the successful candidate performs advanced level work related to resolution of physician claim denials. This position will be responsible for root cause analysis physician payer denials, experience in identifying procedures impacted by National Correct Coding Initiative Edits (NCCI), technical payer policies, appeal documentation and resolution. In addition, this position will be responsible for identification, collaboration, and implementation of process initiatives to reduce denials.
Highlights
· Exceptional problem solving and critical thinking skills to root cause denials and resolve accounts. Must meet quality and productivity standards.
· Demonstrates knowledge and expertise in state/federal billing guidelines, reimbursement methodologies, and payer policies.
· Makes recommendations for additions/revisions/deletions to work queues and claim edits to improve efficiency to reduce denials and underpayments.
· Identifies patterns and escalates to management as appropriate with sufficient information for additional follow up, and or root cause resolution.
· Exceptional Excel skills to summarize and provide detailed reporting to management and client.
· Tracks and trends claim denials and underpayments to identify initiatives for payer, process, or technology improvement plans.
· Strong communication skills both verbal and written to ensure all actions taken are documented, appeal letters are effective and root cause is communicated.
Preferred
· 2-3 years’ experience working in healthcare revenue cycle.
· Associates or Bachelors preferred or equivalent experience in denial management.
· Documented technical skills, Excel, Payer Portals, and Claims Clearinghouses.
The Accounts Receivable Specialist role responsibilities include following up directly with payers to resolve claim issues and secure appropriate and timely reimbursement. Identify and analyze denials and payment variances and take action to resolve account including drafting and submitting technical appeals.
Other Job Duties Include
· Examine denied and underpaid claims to determine the reason for discrepancies.
· Communicate directly with payers to follow up on outstanding claims, file technical appeals, resolve payment variances, and ensure timely reimbursement.
· Ability to identify with specific reason underpayments, denials, and cause of payment delay.
· Works with management to identify, trend, and address the root causes of issues in the A/R.
· Maintain a thorough understanding of federal and state regulations, as well as payer-specific requirements and take appropriate action accordingly.
· Document activity accurately including contact names, addresses, phone numbers, and other pertinent information.
· Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to management.
· Needs to be a strong problem solver and critical thinker to resolve accounts. Must meet productivity and quality standards.
Salary and Other Compensation:
Applications will be accepted until 1/31/2025
The hourly rate for this position is between $18.00 – 21.63 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Education and/or Experience Associates degree or equivalent from two-year College or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.
by Irma Moore | Mar 20, 2025 | Uncategorized
Location : Atlanta, GA
Job Type : Full Time
Shift/ Schedule : Remote
SUMMARY
The Coder is responsible for reviewing outpatient clinical documentation via Epic and 3M CAC for assignment of ICD-10-CM diagnoses and CPT-4/HCPCS procedure coding systems. Through knowledge of coding conventions and guidelines. Ability to address commonly applied modifiers for hospital outpatient accounts. Extracts pertinent information from clinical notes, operative notes, radiology reports, laboratory reports, (including Pathology), procedure records, specialty forms, etc. Determines complex code assignment pertinent to emergency visits and diagnostic workups.
QUALIFICATIONS
- High School Diploma or GED is required
- At least 2 years relevant coding and abstracting experience in an acute care hospital.
- Experience with Epic and 3M CAC systems preferred.
- Certification as a Certified Professional Coder (CPC) or Certified Outpatient Coding (COC), formerly Certified Professional Coder-Hospital (CPC-H), Certified Coding Specialist (CCS or CCS-P).
- Accredited Coding Certificate program (AAPC or AHIMA) required.
- Remote, but must live in Georgia
Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
by Irma Moore | Mar 19, 2025 | Uncategorized
Job Description:
Job Title: Software Business Analyst I
Operating Company: Environmental Solutions Group – Soft-Pak
Location: Remote
Reports to: Software Business Analyst Supervisor
Department: Support Services
POSITION SUMMARY:
The Software Business Analyst I will provide software support to Soft-Pak users and employees by responding to incoming phone calls and emails.
ESSENTIAL JOB FUNCTIONS INCLUDE:
- Provide assistance to customers on the installation and/or use of the Soft-Pak software. Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise.
- Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures.
- Communicate with other Soft-Pak staff on responding expeditiously to the customer’s questions or problems to maintain the highest level of customer satisfaction.
- Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research.
- Achieve departmental performance objectives for service level and customer satisfaction.
- Participate in annual users’ meetings and other training sessions.
- Minimal 2-5% travel to Soft-Pak user conference and possible travel to Waste Expo.
JOB SPECIFICATIONS:
- Bachelor’s Degree or equivalent experience is required.
- Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred.
- Excellent Customer Service and communication skills.
- Must have a general knowledge of Microsoft Excel.
- Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.
Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.
Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.
Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.
ABOUT ESG:
Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.
This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.
Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.
For more information, visit www.terexesg.com.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.
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